What I like best about CloudTalk is how easy it makes managing business calls in one place. The interface is simple and intuitive, so it doesn’t take long to get used to, and everything from call history to recordings and analyticsis organized and accessible. I especially appreciate the CRM integrations and automatic call logging because they save time and eliminate manual work.

It also makes collaboration smoother since the whole team can track conversations and stay aligned. Overall, it helps improve productivity while maintaining a professional and reliable communication system. Review collected by and hosted on G2.com.

Sometimes it takes a while for the calls to come through Review collected by and hosted on G2.com.

CloudTalk makes it very easy to manage a remote sales team. We can monitor all agents' activity in real time and track key KPIs such as call volume, answer rate, and duration. The platform is intuitive and our team adopted it quickly. It works great for outbound cold calling campaigns and gives us full visibility over team performance from a single dashboard. Review collected by and hosted on G2.com.

The initial setup and configuration required some time and technical effort. Occasional call quality issues can occur depending on the internet connection. Also, some advanced reporting features could be more flexible and easier to customize. The pricing can be a bit high for smaller teams. Review collected by and hosted on G2.com.

I appreciate how reliable the call quality is and how smoothly it integrates with other tools in our workflow. And the language quality is quite high. It's easy to manage, although it still requires some technical effort. Review collected by and hosted on G2.com.

No latest LLM versions. Impossible to feed URLs as a data source for a knowledge base. It's crucial for our dynamic environment, with a website serving as one of the primary data sources. Review collected by and hosted on G2.com.

It's very easy and intuitive to use, and it lets you add notes while talking to customers Review collected by and hosted on G2.com.

Customer service is good, but it's very slow... they take a long time to respond Review collected by and hosted on G2.com.

The depth of CRM integrations is often the main argument for CloudTalk for me. It's not just a simple connection, but a truly deep integration into tools like HubSpot, Pipedrive, Salesforce, or Zendesk (lol).

This is particularly helpful because calls are automatically logged and the corresponding "card" of the customer from the CRM pops up immediately during an incoming call (CTI). This saves teams a lot of time that would otherwise be spent on manual data entry and follow-up. Review collected by and hosted on G2.com.

The mobile app (iOS & Android)

This is by far the most common point of criticism. While the desktop app is considered very stable, the mobile version often causes problems.

Users report delays (lags), missed calls where it doesn't ring, or that the app "sleeps" in the background.

Consequence: For teams that are frequently on the go (e.g., in field service), this can quickly become frustrating. Review collected by and hosted on G2.com.

The customer service was very helpful when i want register new numbers for my team. All interaction has been very clear and concise, easy to follow step by steps. Review collected by and hosted on G2.com.

So far, I haven’t encountered anything I don’t like. Review collected by and hosted on G2.com.

I like the easy dialer function in CloudTalk as it makes it super easy for our setters to reach the right prospect and saves a lot of time compared to manually typing each number. I also appreciate call recording, which makes it easier for us to update and adjust our scripts to better suit our target audience. The call quality is excellent, with crisp sound, ensuring no problem hearing each other. Additionally, the customer support is really fast and always tries to help in the best way they can. The setup was very easy, requiring minimal effort, and all our new team members get set up in less than an hour. Review collected by and hosted on G2.com.

I don't like that the dialer function is not available for the CloudTalk Go app. It's not possible to use the campaigns in the phone app. Review collected by and hosted on G2.com.

Useful for making international sales calls with different phone numbers. Review collected by and hosted on G2.com.

The support is really disappointing for such a tool. You always talk to their AI chatbot that doesn't know how to answer half of the questions. The knowledge base articles lack a lot of important information. When you manage to talk to a person via email and reply to the email, you get an automatic message that you can't write to them by email, and you have to start a ticket again. It's quite surreal that the experience can be so bad. Review collected by and hosted on G2.com.

I especially like the ease of use of the platform, the quality of the calls, and how intuitive it is for managing communications. Additionally, the integration with other tools and the support make daily work more efficient and organized. Review collected by and hosted on G2.com.

In general, the experience is good, although at times certain advanced functions could be more intuitive and the platform could optimize small performance details, but nothing that significantly affects daily use. Review collected by and hosted on G2.com.

Great for long distance and clean calls that are able to be performed on any computer weather I am at home, remote or at work. Review collected by and hosted on G2.com.

Calls can sometimes take a while to connect on my end and by then the receiver of the call hangs up. Review collected by and hosted on G2.com.