it's easy to use, and love that I can change the number where I call from so I can easily reach my clients in different countries Review collected by and hosted on G2.com.

sometimes calls get rejected and I dont understand why Review collected by and hosted on G2.com.

That it has multiple platform performance options, as an Ubunto user it's convenient that I have it inside browser. The on-boarding is easy Review collected by and hosted on G2.com.

I don't like that in order to send SMS so much clicks has to be done in the app. Review collected by and hosted on G2.com.

It’s easy to use, has a simple design, and it works! Review collected by and hosted on G2.com.

The call review at the end of every call is a unnecessary for me. Review collected by and hosted on G2.com.

How fast and responsive everything is when dialing calls, all the information and ease of use. Review collected by and hosted on G2.com.

Minor glitches when using automatic dialer. Review collected by and hosted on G2.com.

It's great that when you click a phone number it automatically opens and pastes the number into the call box. I like that all calls are recorded. Review collected by and hosted on G2.com.

I wish there were AI summaries of every call available. I don't like that I can't just filter for my call record, I can only look at all missed/outgoing/incoming at my whole company. Review collected by and hosted on G2.com.

I love the possibility to be able to set up majority of the settings ourselves without the need of a support/tech person to assist, whether that is setting up the IVR or the voice recording. Review collected by and hosted on G2.com.

I cannot really say what I dislike about CloudTalk to be honest, nothing comes to my mind which is probably a great thing! Review collected by and hosted on G2.com.

The UI is awesome and simple for everyone to understand within the team, adding new members and numbers is also very simple andt so time consuming Review collected by and hosted on G2.com.

Sometimes the platform is down during peak calling hours, we feel this can be improved and setting up inbount calls should also be as simple as other features in the platform Review collected by and hosted on G2.com.

CloudTalk is intuitive and quick to deploy compared to traditional call center systems. The interface is clean, agents can get onboarded fast, and the dashboard provides clear visibility into call activity and performance. Call routing, IVR, and analytics are easy to configure without heavy technical support. The integrations (especially CRM integrations) work reliably and reduce manual data entry. For outbound workflows, the dialer and call tracking features are particularly helpful. Overall, it strikes a good balance between functionality and usability. Review collected by and hosted on G2.com.

While the feature set is strong, some advanced reporting options could be more flexible and customizable. At times, deeper analytics require workarounds rather than native configuration. Filtering the reports is really cumbersome. Review collected by and hosted on G2.com.

Ease of setup and overall use of the application’s UI and UX are strong. The onboarding was straightforward, and the support is good when needed. App performance has been solid, and intelligence features—like showing the current time in the contact’s time zone—are very useful. It also allows integrations, which helps connect it with other tools. Review collected by and hosted on G2.com.

Would like to have more flexibility on integrations. Review collected by and hosted on G2.com.

Honestly, how easy it is to use. The interface is super clean, and I love that I don't have to manually log everything since it syncs perfectly with our CRM Review collected by and hosted on G2.com.

I wish the search tool was a bit faster. Sometimes, when filtering calls to audit my team, it takes a little longer than expected to load the results Review collected by and hosted on G2.com.