--- title: CloudTalk Reviews meta_title: 'CloudTalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1851 reviews by the users' company size, role or industry to find out how CloudTalk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1851 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CloudTalk Reviews **Vendor:** CloudTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,851 ## About CloudTalk CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 ## CloudTalk Pros & Cons **What users like:** - Users appreciate the **ease of use** of CloudTalk, benefiting from seamless calls and integrations. (328 reviews) - Users value the **exceptional reliability** of CloudTalk, noting its stable performance and intuitive interface across devices. (160 reviews) - Users praise the **intuitive interface** of CloudTalk, simplifying communication and enhancing overall user experience. (155 reviews) - Users find CloudTalk **extremely helpful** for real-time tracking, simplifying their KPI management and enhancing call efficiency. (143 reviews) - Users appreciate the **quick and easy call features** of CloudTalk, enhancing communication efficiency and convenience. (142 reviews) - Call Quality (129 reviews) - User Interface (120 reviews) - Call Recording (113 reviews) - Easy Integration (113 reviews) - Users praise the **excellent customer support** of CloudTalk, highlighting their quick responses and effective cooperation. (111 reviews) **What users dislike:** - Users report **call issues** with access and connectivity, leading to disruptions in their experience with CloudTalk. (159 reviews) - Users experience occasional **connection issues** with CloudTalk, leading to operational problems and unexpected interruptions. (77 reviews) - Users express frustration over **missing essential features** like SMS search and Dutch language support in CloudTalk. (60 reviews) - Users find that **call synchronization issues** with Pipedrive can lead to frustration during call management with CloudTalk. (57 reviews) - Users experience **poor connectivity** , struggling with international calls and the app's inconsistent online registration. (48 reviews) - Dialer Issues (43 reviews) - Software Bugs (43 reviews) - Users experience issues with **number display and high costs** for adding new contacts, complicating the calling process. (40 reviews) - Users experience **integration issues** with CloudTalk, leading to conflicts and interruptions during use with other apps. (38 reviews) - Slow Loading (38 reviews) ## CloudTalk Reviews ### 1. Great Analytics Panel, Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about CloudTalk?** The analytics panel. It's easy to follow up the recorded calls from agents. Great customer support. **What do you dislike about CloudTalk?** Lack of autonomy and there are a lot of functions that are essential to call centers missing. **What problems is CloudTalk solving and how is that benefiting you?** Track and tagging of calls is easier with cloudtalk. ### 2. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Ali V. | Billing Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about CloudTalk?** It's so easy to use, which is why I use it a lot! **What do you dislike about CloudTalk?** It doesn't have transcription, and that would help to understand better the necessity for every call **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk is helping us solve several key communication challenges. Before using it, we struggled with managing high call volumes, tracking call performance, and ensuring consistent customer service across our team. ### 3. Insights on CloudTalk after Using It for a Month **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about CloudTalk?** The UI is compact, the app does not take too much space on my screen and I like being able to call by just clicking on numbers instead of having to drag them around. I also like cloudtalk recording my calls so I can listen to them again in the future in case I forget something. It was very easy to setup and start using. **What do you dislike about CloudTalk?** The texting is a bit slow and more prone to having problems when compared to some other alternatives. Sometimes, for days we can't send or receive texts, and when we can because of the interface getting to send a text takes a bit of a time when you call around 300-400 people a day. **What problems is CloudTalk solving and how is that benefiting you?** It helps me listen again to my previous calls, and reach out to customers better. ### 4. Cost-Efficient Sales Tool with Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** A great tool for sales, with amazing support and very cost-efficient overall. **What do you dislike about CloudTalk?** Nothing. I like this tool. Highly recommended **What problems is CloudTalk solving and how is that benefiting you?** It delivers decent call quality, which is much better than more expensive competitors like Aircall. ### 5. Excellent Experience with CloudTalk! **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek S. | Customer Onboarding & Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CloudTalk?** We have been using the cloud talk for couple of months and we never faced any issues related to the call quality and the interface is user-friendly **What do you dislike about CloudTalk?** However, we did run into a few small issues — limitations with the analytics side. **What problems is CloudTalk solving and how is that benefiting you?** We are able to make outgoing calls to different regions of world and at different time zones ### 6. Great Service **Rating:** 4.0/5.0 stars **Reviewed by:** Mart R. | Lead Generator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about CloudTalk?** the listening in service is great, and especially helpful to clients details or forgotten info **What do you dislike about CloudTalk?** sometimes I have to change user due to the transfer not going though to the agent and leaving the customer on ghost hold **What problems is CloudTalk solving and how is that benefiting you?** just the transfer issue mentioned on the previous page, apart from that its a great tool to have ### 7. Rock-Solid Stability, No Complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Animation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** What I like best about CloudTalk is how intuitive and user-friendly it is. The interface makes managing calls and tracking communication really simple. I also appreciate the call quality and how easily it integrates with other tools like CRM systems — it really helps streamline daily workflows. **What do you dislike about CloudTalk?** What I dislike about CloudTalk is that sometimes the system can lag or disconnect during peak hours. Also, the reporting dashboard could be a bit more flexible with customization options. However, these are minor issues compared to the overall benefits. **What problems is CloudTalk solving and how is that benefiting you?** ................................ ### 8. Outstanding Support Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Aneta K. | PR, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about CloudTalk?** What I appreciate most about CloudTalk is its seamless and intuitive interface, which makes managing inbound and outbound calls a breeze. The call quality is consistently excellent. Their real-time analytics, call recording, and smart routing features have significantly improved our customer support efficiency. On top of that, the onboarding process was incredibly smooth, and their support team is not only responsive but genuinely eager to help. It’s clear that CloudTalk is built with customer-centricity at its core. **What do you dislike about CloudTalk?** Honestly, there’s very little to criticize. If I had to mention something, it would be that the mobile app could offer a bit more of the desktop platform’s functionality—but even that is improving rapidly with each update. Overall, any minor shortcomings are far outweighed by the benefits and ongoing development. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk has transformed the way we handle customer communication by centralizing and streamlining our phone support operations. Before implementing it, we struggled with missed calls, lack of insight into agent performance, and inefficient workflows due to disconnected systems. With CloudTalk, we now have full visibility into every conversation, intelligent call routing that ensures customers reach the right agent quickly, and detailed analytics that help us continuously improve.Overall, CloudTalk has boosted our team’s productivity, improved customer satisfaction, and empowered us to scale our support without compromising on quality. ### 9. A great tool for inbound/outbound calling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about CloudTalk?** It's very easy to use, integrates with many other tools, especially CRM tools, has awesome call quality, and is reasonably priced. **What do you dislike about CloudTalk?** The only problem I have is with having the app installed and using the Hubspot Integration, because I need to log in every time I switch. **What problems is CloudTalk solving and how is that benefiting you?** I can easy contact our partners, call them or receiving calls from them, I've got an US phone number included in the package I bought, I was able to add another Swiss phone number to my account. ### 10. Best software for worldwide calling that I have used so far **Rating:** 4.5/5.0 stars **Reviewed by:** Tadas T. | account executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about CloudTalk?** CloudTalk is easy to use, with a clear interface and high call quality, even for international calls. Implementation was smooth, and integrations work well with our CRM. Customer support is fast and helpful, and features like call recording and analytics help optimize workflows. **What do you dislike about CloudTalk?** Occasionally, calls drop or have delays, especially during peak hours. The mobile app could be more functional, and some integrations require manual workarounds. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk streamlines our sales process by allowing us to efficiently connect with customers worldwide. The high call quality and easy-to-use system ensure smooth communication, which is critical for closing deals and maintaining strong client relationships. With call recording and analytics, we can track performance and improve outreach strategies. The CRM integrations also help keep customer data organized, making follow-ups more effective. Overall, CloudTalk saves time, improves efficiency, and directly contributes to increasing sales. ### 11. Good tool for international teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** The tool could be easily used by our team members in multiple countries. This allowed us to have an overview of the communication at all times. **What do you dislike about CloudTalk?** Unfortunately, communication with our Swiss number was limited to phone contact. It was not possible to use phone + SMS/WhatsApp with the same number. However, the support team explained that this is due to Switzerland and the allocation of VoIP numbers (not cloudtalk) and therefore would not be possible with any other service either. **What problems is CloudTalk solving and how is that benefiting you?** Through cloudtalk, we were able to contact people with a local Swiss number, even if not all team members are based in Switzerland. ### 12. Super easy to use and saves a ton of time! **Rating:** 5.0/5.0 stars **Reviewed by:** Amit K. | Customer Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2025 **What do you like best about CloudTalk?** Its very useful in managing calls from the clients and also helps in the analysis. Also the best thing is that we can access it from anywhere. **What do you dislike about CloudTalk?** We are using this software on a daily basis for managing calls and we are not finding anything that needs to be dislike, overall its good. **What problems is CloudTalk solving and how is that benefiting you?** It helps us on managing the miss call ratio and also the best thing is we don't have to switch from one channel to another like chat, email and call. Also its very helpful while analyzing the data. ### 13. Bridging Communication Gaps **Rating:** 4.5/5.0 stars **Reviewed by:** Bartosz M. | Fleet service, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about CloudTalk?** Above all – simplicity! Integrations with popular CRMs, such as HubSpot or Salesforce, make everything work smoothly, and you have customer data at your fingertips. Friendly and simple interface, the ability to check statistics on an ongoing basis and listen to recorded conversations. **What do you dislike about CloudTalk?** Well, unfortunately, not everything is golden… The mobile app can crash at the least expected moment, which can be frustrating. In addition, if you want access to all the bells and whistles, you have to choose a more expensive plan – and this can hurt smaller companies financially. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk is basically a game-changer for businesses dealing with a high volume of customer calls. The biggest win? No more clunky, outdated phone systems! It moves everything to the cloud, so you can handle calls from anywhere, whether you're at your desk or chilling with a coffee at home. ### 14. Best Calling Service for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Callum D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about CloudTalk?** I rarely do product reviews but Cloud Talk has beyond exceeded my expectations. As someone who had to find a new provider because Skype closed their services down, I spoke to many different options and decided to give Cloud Talk a test run. Since then it's been absolutely brilliant and customer service has been fantastic as well. Best service by a mile. **What do you dislike about CloudTalk?** So far, nothing. It does everything I need. They even recommended me proper headsets to ensure sound quality was better. **What problems is CloudTalk solving and how is that benefiting you?** Mainly high quality calling to any business in the USA. ### 15. Amazing Experience with CloudTalk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about CloudTalk?** CloudTalk is easy to use and runs smoothly, with very few difficulties while dialing. It also provides excellent customer support, offering free training courses and prompt responses to our inquiries. **What do you dislike about CloudTalk?** I actually have no dislikes about CloudTalk. My only hope is that they can enable a faster integration with HubSpot, especially when using the dialer, so we can access customer information more quickly within HubSpot. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk’s automatic dialer has been a game-changer for me, allowing me to reach 10 times more customers daily. The efficiency and speed it provides have significantly boosted my productivity. On top of that, their excellent customer support ensures I get all the help I need, whenever I need it, making the whole experience smooth and hassle-free. ### 16. Simple and Efficient, But Occasional Bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about CloudTalk?** The simplicity and efficiency. The UX of the platform is quite intuitive as well. **What do you dislike about CloudTalk?** At times, the software can be somewhat buggy. We've had instances where clients reported being unable to reach us by phone. **What problems is CloudTalk solving and how is that benefiting you?** Allow us to communicate internationally. ### 17. Helpful Tool for Our Team **Rating:** 4.0/5.0 stars **Reviewed by:** jason l. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about CloudTalk?** noticeable increase in our response rate—it's gone up by 40%! That’s made a big difference in our outreach efforts and overall communication with clients. **What do you dislike about CloudTalk?** CloudTalk is that calls can Sometimes drop, and I think the AI transcription could be even better in accuracy. With a few improvements in those areas, it would be an even more fantastic tool! **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk is solving several key problems for us. With a 40% increase in response rate, we're able to connect with clients much more effectively. It also allows us to track our sales team’s performance, which helps us identify areas for improvement. Additionally, it helps protect our database, ensuring our client information stays secure. The call recordings and features have been invaluable for training new team members, making onboarding smoother and more efficient. Overall, it’s really benefiting our communication and sales efforts. ### 18. Simple to use and seamless transitions from call to call **Rating:** 3.5/5.0 stars **Reviewed by:** Jonah W. | Pet Travel Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** International calls can be made easily, I like the ability to switch country code in app **What do you dislike about CloudTalk?** For UK calls, I find myself not using cloud talk, it is quicker to go from recent calls on my phone rather than start from scratch if using an unsaved number **What problems is CloudTalk solving and how is that benefiting you?** Keeping contacts organised and linked to projects ### 19. User-Friendly Design, But Frustrating Call Restrictions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** Easy to use and nice-looking user experience **What do you dislike about CloudTalk?** Call blocks on certain countries, and it would be nice to be allowed to request these to be unblocked once you have tried to call the number. **What problems is CloudTalk solving and how is that benefiting you?** Ability to call European numbers, which isn't possible through the Salesforce dialer ### 20. High connection rate in calls **Rating:** 5.0/5.0 stars **Reviewed by:** Vitor F. | SDR Outbound, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about CloudTalk?** I really like the fact that the platform allows me to call clients with a phone number, facilitating service and connection rates. **What do you dislike about CloudTalk?** I believe the platform is a bit slow and takes time to upload the information to Hub Spot. **What problems is CloudTalk solving and how is that benefiting you?** Increase the connection rates for calls to personal phones ### 21. Smooth HubSpot Integration, But Auto-Starting Calls Can Be Annoying **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** The Hubspot integration, calls are smooth **What do you dislike about CloudTalk?** Sometimes calls go on automatically when I open a task list even if I don't want to **What problems is CloudTalk solving and how is that benefiting you?** Making calls smoother ### 22. Effortless International Calling, No Issues **Rating:** 5.0/5.0 stars **Reviewed by:** sonia a. | SDR-BDR, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** I can call Italy or other place without issue and is very easy to use **What do you dislike about CloudTalk?** all is good from my side. i not nothing negative to say **What problems is CloudTalk solving and how is that benefiting you?** i like that if a client call me back i can see and track all the history ### 23. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Yogendra T. | business development excutive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about CloudTalk?** When we dial a number, the cloud fetches the country code, and when you dial a number in any country, the local time will reflect **What do you dislike about CloudTalk?** Sometimes cloud talk takes too much time to load **What problems is CloudTalk solving and how is that benefiting you?** Directly connect with the person, did not go into spam ### 24. Absolutely Like This Software! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** What I like the most is the convenience of being able to call my students at any time!! **What do you dislike about CloudTalk?** What I don’t like is that the app sometimes freezes a little. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk has been helping me get in touch with my students quickly and safely. ### 25. great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kauan A. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** The usability and platform are very clear for our daily use. The implementation was quick, and the customer support is sensational. We use it every day and it integrated very quickly into the team. **What do you dislike about CloudTalk?** I don't see what to bring here on this matter yet. **What problems is CloudTalk solving and how is that benefiting you?** A platform with simplicity and optimization ### 26. Easy to Use on Desktop and App—CloudTalk Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** Easy platform to use on desktop and app. **What do you dislike about CloudTalk?** I have t found anything I dislike about CloudTalk **What problems is CloudTalk solving and how is that benefiting you?** A call system to integrate with pipedrive system ### 27. Extremely Useful and Easy-to-Use Tool That Enhances My Routine **Rating:** 5.0/5.0 stars **Reviewed by:** Laura S. | Sales trainer manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** It is a very useful tool, also it is very easy to use, it helps a lot in my routine **What do you dislike about CloudTalk?** I dislike nothing, it is a very safe and easy tool **What problems is CloudTalk solving and how is that benefiting you?** It is helping me and my team to connect with our clients ### 28. Incredible mobile app and integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo A. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** High quality calls, either via app ou via the web Great integration with Pipedrive, allowing us to easily see calls made to clients and starting calls right from there. **What do you dislike about CloudTalk?** For now, I don't have any complains, everything is fine. **What problems is CloudTalk solving and how is that benefiting you?** Making cold calls to be able to increase sales. ### 29. Very Good **Rating:** 4.5/5.0 stars **Reviewed by:** Fatih M. | Call Center, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about CloudTalk?** I've been using CloudTalk daily, and it makes communication easy and efficient. The simple, user-friendly interface is a big plus. I believe anyone can use CloudTalk effortlessly as part of their everyday routine. **What do you dislike about CloudTalk?** Features like the dial pad and mute should be available on the screen while the phone is still ringing, not just after the call connects. Also, the text option should be accessible alongside the other features. **What problems is CloudTalk solving and how is that benefiting you?** It allows me to make high-quality calls, enabling me to do my job smoothly and without any issues. ### 30. Effortless and User-Friendly Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** Easy to use and to navigate, very good call quality as well **What do you dislike about CloudTalk?** Sometimes it's a little laggy especially when trying to connect my bluetooth headset **What problems is CloudTalk solving and how is that benefiting you?** It's solving the hassle of having an international number and my clients can easily call me back ### 31. One of the Best Calling Tool I have ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Ushmita S. | Senior Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about CloudTalk?** It is a great tool for making business calls easy and efficient. The call quality is clear, and it works well with apps like HubSpot and Salesforce. It helps teams stay organised with smart call routing, call recording, and useful reports. Whether for customer support or sales, CloudTalk makes communication smooth and hassle-free. Simple, reliable, and highly recommended! **What do you dislike about CloudTalk?** there’s really nothing to complain about! **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk solves call quality issues, missed calls, and complex setups by offering smart routing, call recording, and seamless CRM integration. It saves time, improves customer service, and keeps teams organized—making work easier and more efficient! ### 32. CloudTalk – One of the most reliable and efficient solution we use **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel F. | Commercial Systems Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about CloudTalk?** We've continued to love the ease of use and intuitive design. The recent updates to the dashboard and analytics have made tracking KPIs a llot easier. The support team is quick and genuinely helpful. **What do you dislike about CloudTalk?** More customisation with the dashboard could be nice. **What problems is CloudTalk solving and how is that benefiting you?** We use CloudTalk as our main inbound for customer serivce calls and it work perfect. **Official Response from Loraine of Customer Support:** > Thank you for sharing your positive feedback about CloudTalk! We're thrilled to hear that you find it to be a reliable product with great service. It's wonderful to know that you appreciate the ease of use and competitive pricing, along with the excellent customer service. It's fantastic to hear that CloudTalk has become your go-to solution for inbound customer service calls and that it's working perfectly for your needs. Our goal is to provide seamless and efficient communication solutions, and we're glad to see it benefiting your business. We also appreciate your candid feedback about the integrations with other services. We take customer feedback seriously and continuously work on improving our product offerings. If you ever have any more suggestions or questions, don't hesitate to reach out to our support team. We value your input and are committed to ensuring your continued satisfaction with CloudTalk. Thank you for being a valued customer! ### 33. Affordable and Feature-Rich, But Requires a Learning Curve which is pretty fast. **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** It has all the features I need at an affordable price. Customer support has been helpful. **What do you dislike about CloudTalk?** Learning how to use each feature takes some time. **What problems is CloudTalk solving and how is that benefiting you?** I can increase my dials per hr. I save time by using the voicemail drop feature. ### 34. Great Mobile App, But Occasional Service Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** Phone app capabilities: the available settings are relevant and the app is convenient. **What do you dislike about CloudTalk?** There are often service issues, but it's difficult to say what the true source is for that. **What problems is CloudTalk solving and how is that benefiting you?** It offers a quick way to reach people internationally at anytime. ### 35. Super Easy to Use, No Complaints So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** It's easy to use and all the features are clearly accessible. **What do you dislike about CloudTalk?** Sometimes it gives a glitch while dialing numbers but not a usual thing. **What problems is CloudTalk solving and how is that benefiting you?** I had to dial multiple calls as per my role and Cloudtalk has made it easy. ### 36. Intuitive and User-Friendly Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandra H. | CSM, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CloudTalk?** Intuitive to use and that is automatically adapts the area code of the phone numbers **What do you dislike about CloudTalk?** Sometimes the calls drops, it seems that there might be some technical issues **What problems is CloudTalk solving and how is that benefiting you?** Easy to use and to quickly reach out to the clients. ### 37. Very good platform, easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro G. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about CloudTalk?** From the ease, from the structure, from the app, very cool **What do you dislike about CloudTalk?** Sometimes it fails to find the number within my CRM, but it could also be a problem with the CRM. **What problems is CloudTalk solving and how is that benefiting you?** To call with the area code that I need. ### 38. Very handy phone app! **Rating:** 4.0/5.0 stars **Reviewed by:** Darlene P. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about CloudTalk?** I like that it's quite easy to use and very handy. I'm based in Manila and works as a VA - I must say that subscribing to CloudTalk is a great investment as it allows me to reach our clients in Australia, both via text and calls seamlessly. **What do you dislike about CloudTalk?** Sometimes it gets laggy buy I'm not sure if it has something to do with the status of internet connectivity **What problems is CloudTalk solving and how is that benefiting you?** It has addressed the need to reach and be reachable by clients based in Australia ### 39. User-Friendly Interface, But Can Be Slow at Times **Rating:** 4.0/5.0 stars **Reviewed by:** Bruno A. | Sales associate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** It's easy to use, so you don't need to worry about taking time to learn. **What do you dislike about CloudTalk?** It can be slow. While sending messages to a new number, it's slow to send. **What problems is CloudTalk solving and how is that benefiting you?** Quick customer service, and great connection during calls ### 40. Closer **Rating:** 5.0/5.0 stars **Reviewed by:** Andres F. | Closer Senior, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** Quick and friendly, allows good connection with calls, and allows categorization according to the result. **What do you dislike about CloudTalk?** nothing in particular, it seems like a good tool **What problems is CloudTalk solving and how is that benefiting you?** interaction with the CRM, allows the options to be used from the same place ### 41. Requires improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Jesús Eduardo P. | Admissions Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about CloudTalk?** What I like most is that it can be used on both a computer and a cell phone. **What do you dislike about CloudTalk?** There's no way to link it to the company's CRM, and sometimes it takes a while to make contact for the same reason. **What problems is CloudTalk solving and how is that benefiting you?** So far, I haven't seen any issues resolved, and I think it's more related to the fact that whoever subscribes to the service at my company hasn't subscribed to a more sophisticated version. ### 42. Simple to set up, and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Rokas K. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CloudTalk?** Simple set up process, quick, clear and helpful customer support. **What do you dislike about CloudTalk?** Difficulties with some countries SMS numbers i.e Lithuania. But customer support quickly offered a solution. **What problems is CloudTalk solving and how is that benefiting you?** Few country numbers in one place, and no need to have lot of physical phones and SIM cards ### 43. CloudTalk is a strong, cloud-based call center **Rating:** 5.0/5.0 stars **Reviewed by:** huda a. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about CloudTalk?** 1- Centralize our call operations in one easy-to-manage cloud-based platform. 2-Improve agent efficiency through features like smart call routing, call queuing, and click-to-call from our CRM. 3-Enhance customer service with faster response times and better call quality. **What do you dislike about CloudTalk?** Occasional delays in call reporting: There are times when call analytics or reports take longer to update than expected. **What problems is CloudTalk solving and how is that benefiting you?** Call quality - CRM integration - Call Recording ### 44. Excellent tool, it helped me a lot **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Paula A. | Consultora , Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about CloudTalk?** Ease of use and very broad options, excellent customer support, and it ends up helping us daily, we use it every day. The implementation was very quick and integration was easy. **What do you dislike about CloudTalk?** Does not apply, no negative points to raise **What problems is CloudTalk solving and how is that benefiting you?** Approach more clients at scale ### 45. A Positive Experience Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Jaider R. | virtual assistant, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CloudTalk?** It's very fluid and easy to use; I have no complaints about it. **What do you dislike about CloudTalk?** So far I have no complaints; it works well and its tools are practical. **What problems is CloudTalk solving and how is that benefiting you?** So far, I haven't found any flaws. ### 46. Efficient simultaneous calls, but the "skip" to repeat is frustrating **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about CloudTalk?** To call multiple numbers at the same time **What do you dislike about CloudTalk?** having to press skip every time **What problems is CloudTalk solving and how is that benefiting you?** productivity ### 47. Easy to use, but sometimes it freezes when making calls. **Rating:** 4.0/5.0 stars **Reviewed by:** Iara L. | Representante de ventas, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about CloudTalk?** How easy the app is to make calls and transfer **What do you dislike about CloudTalk?** that sometimes the app keeps loading when making a call **What problems is CloudTalk solving and how is that benefiting you?** It just takes a little while to load when making calls. ### 48. Good but isn't the best price **Rating:** 5.0/5.0 stars **Reviewed by:** Alexsander S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** The features and ease of integration are really CloudTalk's strong points. **What do you dislike about CloudTalk?** The lack of competitive prices and more efficient service means that Cludtalk is not the first option when searching. **What problems is CloudTalk solving and how is that benefiting you?** They helped me centralize all my company's communication in one place. ### 49. Useful for monitoring calls, but it occasionally fails in recording. **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica P. | SDR MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** I can see how long the marking lasts, that way a better management **What do you dislike about CloudTalk?** sometimes it doesn't register the calls, and I can't see if it was called **What problems is CloudTalk solving and how is that benefiting you?** Help to carry out better supervision of calls ### 50. Good tool for small businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Robert P. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about CloudTalk?** Mostly reliable, easy to get numbers for different countries. Easy to use. **What do you dislike about CloudTalk?** Occasionally there are reliability issues, but so far nothing major or too frequent. **What problems is CloudTalk solving and how is that benefiting you?** We are doing sales calls to different countries using the tool. ## CloudTalk Discussions - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) - 1 comment, 1 upvote - [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) - 1 comment, 1 upvote - [Cloudtalk or alternative. Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) - 1 comment, 1 upvote - [Summary of Contacts and Call Logs](https://www.g2.com/discussions/31039-summary-of-contacts-and-call-logs) - 1 comment, 1 upvote - [View CloudTalk pricing details and edition comparison](https://www.g2.com/products/cloudtalk/reviews?login_required=true&page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+14%3A05%3A26+-0500&secure%5Bsession_id%5D=82920ac8-2ae6-45c7-916f-7a7319d6de2f&secure%5Btoken%5D=75ff4ed2c8d694b9ccf164fc2e55e9c69e30ff4749bf950664fc1979e8668fb1&format=llm_user) ## CloudTalk Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplemarket](https://www.g2.com/products/amplemarket/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Attention](https://www.g2.com/products/attention/reviews) - 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[noCRM.io](https://www.g2.com/products/nocrm-io/reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pabbly](https://www.g2.com/products/pabbly/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pipedrive Dealbot](https://www.g2.com/products/pipedrive-dealbot/reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) - [Piper AI Plataform](https://www.g2.com/products/piper-ai-plataform/reviews) - [Plecto](https://www.g2.com/products/plecto/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shoptet](https://www.g2.com/products/shoptet/reviews) - [Workable](https://www.g2.com/products/workable/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) ## CloudTalk Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dialing Options** - Preview Dialing - Progressive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top CloudTalk Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,362 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)