--- title: CloudRadial Reviews meta_title: 'CloudRadial Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CloudRadial works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 5 scale: '5' date_modified: '2026-08-27' parent_category: name: Development url: https://www.g2.com/categories/development --- # CloudRadial Reviews **Vendor:** CloudRadial **Category:** [Portal Software](https://www.g2.com/categories/portals) **Average Rating:** 4.6/5.0 **Total Reviews:** 5 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About CloudRadial CloudRadial is a cloud-based, AI-powered platform for MSPs that spans service delivery and client success. The suite comprises four products, each with its own interface: the Unified Client Portal (UCP), the client-facing hub and the suite's identity authority; ChatAI, a multi-channel conversational support platform; ServiceAI, the service desk intelligence layer; and AutomationAI, an execution layer for cross-system automation. CloudRadial's buyer and primary internal user is the MSP itself, specifically owners, service desk managers, and technical consultants responsible for day-to-day service delivery. UCP flips that: its primary in-product user is the Client Admin at each of the MSP's own clients, not MSP staff. UCP is the relationship surface. It gives each client a single branded portal to submit and track requests through configurable forms with approvals, view invoices and licenses, browse a knowledge base, and work through a shared Planner during QBRs. A built-in storefront turns the same portal into a procurement channel. Because UCP is also the suite's identity authority, ChatAI and ServiceAI scope to the same UCP-defined users, so a partner manages one identity model instead of several. ChatAI meets end users in the channels they already use: web, Microsoft Teams, Slack, SMS, or UCP itself. A structured dialog identifies the user and gathers the details of their issue; every conversation creates or updates a ticket in the partner's PSA, whether it ends in a self-service status check or a live-agent handoff, so nothing gets lost to email or hold time. ServiceAI is the intelligence layer behind the service desk. It ingests a partner's own ticket history and documentation to triage, prioritize, and route incoming PSA tickets in seconds; surfaces a suggested resolution and related documentation to the assigned technician inside the PSA; and gives managers dashboards, per-client risk flags, and per-agent performance evaluations grounded in real ticket data. AutomationAI is the execution layer: technical operators compose automations that act across the MSP's PSA, RMM, documentation, and cloud tools. Automations run on infrastructure the customer deploys in their own Azure environment, with credentials held in the customer's own Key Vault, so CloudRadial orchestrates the work without holding customer secrets or data. UCP, ChatAI, and ServiceAI integrate directly with ConnectWise Manage, Autotask, HaloPSA, Syncro, and Kaseya BMS. An open API supports custom integrations with RPA tools such as Pia, Rewst, and N8N. ## CloudRadial Reviews ### 1. Great for Organizing Clients, Events, and Quarterly To-Dos **Rating:** 4.5/5.0 stars **Reviewed by:** Michael H. | Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 13, 2026 **What do you like best about CloudRadial?** Organization of clients, documenting upcoming events and to-dos for quarterly months **What do you dislike about CloudRadial?** A little difficult to manage adding multiple items in one sitting. Takes a bit of time to get all things into the different sections/. **What problems is CloudRadial solving and how is that benefiting you?** one-stop spot for applications and information gathering and documentation ### 2. Useful for integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 17, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudRadial?** I find it useful because we sync O365 users from clients to our PSA and allows accurate billing **What do you dislike about CloudRadial?** Nothing in particular. My use is only for Billing purposes. **What problems is CloudRadial solving and how is that benefiting you?** I have an updated list of users that helps us Bill accurately. ### 3. Cloud Radial - Client Services Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jimmy H. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 15, 2023 **What do you like best about CloudRadial?** A comprehensive dashboard of all endpoints, devices, apps, services, security, compliance and beyond! Allows a 360 view of the IT stack. It's a must have for SMB's & Enterprise...especially with limited "human" resources to keep track of everything. It's a great compliment to an Asset DB. **What do you dislike about CloudRadial?** Initially I discovered missing or incorrect data in the portal. I quickly realized that the data comes in via many sources and needs to be verified / updated. It's only as accurate as the source providing it to CloudRadial. **What problems is CloudRadial solving and how is that benefiting you?** Quick & easy snapshot of onPrem & cloud hardware/software across the entire organization. I don't have to track all of this in a separate system which frees up resources to work on actual issues rather than maintenance & documentation. ### 4. Amazing client facing product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 01, 2022 **What do you like best about CloudRadial?** The ease of access for our clients and improved visibility we give our partners. **What do you dislike about CloudRadial?** No integration with Crewhu, and missing incident response notification features **What problems is CloudRadial solving and how is that benefiting you?** It has solved our client communication problem ### 5. Enhances customer experience, QBRs, and ticket processing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** November 16, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudRadial?** There is powerful customization options, but it is also easy to use and get started. You can setup default templates for tickets, budget items, and reports and then customize them per client. **What do you dislike about CloudRadial?** The interface can be a little slow during high loads. We use it for so many things both internal and customer-facing that sometimes the pages take a long time to refresh or publish. **Recommendations to others considering CloudRadial:** Take the time to plan out what features are essential to your customers in the initial rollout. Do not try to get all the features up and running at first. Start with one or two things that you think will be best received by your customers, and then add more as you go. **What problems is CloudRadial solving and how is that benefiting you?** CloudRadial has changed the way we deliver QBRs. Customers always have a 4 quarter budget available in their client portal. It has streamlined the way we receive tickets. Each client has customized checklists for things like new users, departing users, and common problems. The reports and inventory data give customer's value and make them actually want to use the portal instead of just firing off an email. ## CloudRadial Discussions - [What is CloudRadial used for?](https://www.g2.com/discussions/what-is-cloudradial-used-for) - [View CloudRadial pricing details and edition comparison](https://www.g2.com/products/cloudradial/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-09+05%3A55%3A45+-0500&secure%5Bsession_id%5D=440f2bd3-5eb9-4bda-b25f-2d02180619d9&secure%5Btoken%5D=dbd62b78f424363e59b1d57ed5ef7263a329cba0242af55b380c219aee463577&format=llm_user) ## CloudRadial Features **Additional Functionality** - File Sharing - Real-Time Chat - Single Sign On - Customizable Forms - Employee Portal - Customizable Branding - SSL Security - Unified Directory - Data Security - Knowledge Base Management - Activity Dashboard - Drag & Drop - Access Controls/Permissions - Collaboration Tools - Active Directory Integration - AI Copilot - Task Management - Customizable Templates - Forms Management - Document Management - Role-Based Permissions - Workflow Management - Archiving & Retention - Content Library - Calendar Management - Generative AI - Reporting & Statistics - Client Portal - Version Control - Content Management - Secure Data Storage - Chat/Messaging - Commenting/Notes - Self Service Portal - Search/Filter - API - Third-Party Integrations - Alerts/Notifications ## Top CloudRadial Alternatives - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - 4.5/5.0 (324 reviews) - [Jahia DXP](https://www.g2.com/products/jahia-dxp/reviews) - 4.4/5.0 (597 reviews) - [Liferay Digital Experience Platform](https://www.g2.com/products/liferay-liferay-digital-experience-platform/reviews) - 4.4/5.0 (136 reviews)