--- title: CloudPhone Reviews meta_title: 'CloudPhone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CloudPhone works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 4 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CloudPhone Reviews **Vendor:** FreedomVoice **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.8/5.0 **Total Reviews:** 4 ## About CloudPhone CloudPhone is built as a plug-and-play solution for home and small offices. ## CloudPhone Pros & Cons **What users like:** - Users find **easy implementation** of CloudPhone beneficial, allowing quick installation and upgrades for their teams. (1 reviews) - Users find the **easy setup** of CloudPhone simplifies installation and upgrade processes for their teams. (1 reviews) **What users dislike:** - Users experience significant **audio issues** due to frequent connectivity problems, leading to dropped calls and poor quality. (1 reviews) - Users experience significant **poor call quality** with CloudPhone, often due to connectivity issues during network switching. (1 reviews) - Users experience **poor connectivity** with CloudPhone, leading to dropped calls and compromised audio quality. (1 reviews) ## CloudPhone Reviews ### 1. Best VoIP Calling Software for small scale businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad K. | Customer Service & Operation Manager, Outsourcing/Offshoring, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about CloudPhone?** CloudPhone is bundle of features packed in one platform where you can not only make and receive calls, but also receives the call on your behalf while you are on a different call. The auto attendant feature is the most liked one for my company. **What do you dislike about CloudPhone?** There is nothing to dislike about it. It is the best one so far. **What problems is CloudPhone solving and how is that benefiting you?** CloudPhone helped my team to sort, navigate and deligate the calls as per the deparments set up for the VoIP system as per our requirment. And we love the auto attendant feature the most. ### 2. Great for a virtual office **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle M. | Commission Analyst, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about CloudPhone?** I love being able to have my calls on my cell phone without being in the office. It is a great addition to our office **What do you dislike about CloudPhone?** there is nothing that I dislike at this moment **What problems is CloudPhone solving and how is that benefiting you?** Virtual office. ### 3. Basic VoIP That Works and Is Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about CloudPhone?** Not a ton of features to bog you down. It has the basic stuff you'd want without making it confusing or need advanced training to operate. **What do you dislike about CloudPhone?** I'd like more features like integrations with helpdesk systems and zapier **Recommendations to others considering CloudPhone:** It's a good product with excellent support **What problems is CloudPhone solving and how is that benefiting you?** Virtual phone numbers that let us ditch land lines. ## CloudPhone Discussions - [What is CloudPhone used for?](https://www.g2.com/discussions/what-is-cloudphone-used-for) - [View CloudPhone pricing details and edition comparison](https://www.g2.com/products/cloudphone/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+20%3A10%3A14+-0500&secure%5Bsession_id%5D=d0906fc0-ab16-49df-aecf-4c7062b5992f&secure%5Btoken%5D=42bab0b205a15b8c1ac5ca40085835bd66f3e522a93027e2ee59a87bf6e60890&format=llm_user) ## CloudPhone Integrations - [FreePBX](https://www.g2.com/products/freepbx/reviews) ## CloudPhone Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top CloudPhone Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,062 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews)