Recommendations to others considering ClouDNS:
Attempted to switch our DNS servers over to CloudDNS. Told support several times before moving over that their servers were not properly responding to DNS requests. Support was very clear that it was because I hadn't updated the NS records. So I trusted them and pulled the trigger. Moved over the name server and all websites went down. Support said they had escalated the issue to 'admins' and after 24 hours of downtime and no response, we pulled the plug on the service.
In short: service doesn't work and support is useless. Do not use this company. Review collected by and hosted on G2.com.
What problems is ClouDNS solving and how is that benefiting you?
None, the service didn't work and support was unable to get the service functioning Review collected by and hosted on G2.com.