# Best Software Asset Management (SAM) Tools *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Software asset management (SAM) tools are used to document and manage the software licenses used by a business. Traditionally used to track local, on-premises software licenses, many SAM tools have broadened their scope to include tracking SaaS assets as well. Companies use SAM software for various reasons, including cost tracking, contract management and compliance, and license management solutions, making them prime tools for internal asset and user access managers. SAM tools share similarities with a few solutions that also manage and track technology assets, including [IT asset management software](https://www.g2.com/categories/it-asset-management), which also covers physical assets and [SaaS operations management software](https://www.g2.com/categories/saas-operations-management), which focuses particularly on as-a-service software management. To qualify for inclusion in the Software Asset Management category, a product must: - Provide tools to build a software inventory - Track local, on-premises software solutions; many track as-a-service software solutions, as well - Document software licenses and deployments to determine license compliance position - Provide compliance management capabilities for software programs ## Top Software Asset Management (SAM) Tools at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Snow Atlas](https://www.g2.com/products/snow-atlas/reviews) | 4.5/5.0 (23 reviews) | Unified SAM visibility across hybrid IT estates | "[Effective SAM Platform with Growing Cloud Capabilities](https://www.g2.com/survey_responses/snow-atlas-review-11628445)" | | 2 | [Alloy Navigator](https://www.g2.com/products/alloy-navigator/reviews) | 4.8/5.0 (102 reviews) | Unified ITSM and software licence lifecycle tracking | "[Self-Service Portal Transformed Support for Teachers and Staff](https://www.g2.com/survey_responses/alloy-navigator-review-13090627)" | | 3 | [CloudEagle](https://www.g2.com/products/cloudeagle/reviews) | 4.7/5.0 (105 reviews) | SaaS spend visibility with license harvesting | "[Real-Time Browser Warnings That Keep Sensitive Data Out of Unapproved AI Tools](https://www.g2.com/survey_responses/cloudeagle-review-13102030)" | | 4 | [FlexNet Manager](https://www.g2.com/products/flexnet-manager/reviews) | 4.1/5.0 (62 reviews) | Entitlement-to-consumption reconciliation for complex license compliance | "[FlexNet Manager Simplifies Software Asset Management](https://www.g2.com/survey_responses/flexnet-manager-review-11524002)" | | 5 | [Google Cloud Asset Inventory](https://www.g2.com/products/google-cloud-asset-inventory/reviews) | 4.1/5.0 (17 reviews) | GCP-native asset inventory with IAM policy tracking | "[Mastering Visibility: The Google Cloud Asset Inventory Review](https://www.g2.com/survey_responses/google-cloud-asset-inventory-review-8979115)" | | 6 | [Torii](https://www.g2.com/products/torii/reviews) | 4.5/5.0 (314 reviews) | SaaS discovery with automated lifecycle workflows | "[Great core functionality, active development & fantastic support.](https://www.g2.com/survey_responses/torii-review-7785369)" | | 7 | [USU](https://www.g2.com/products/usu/reviews) | 4.5/5.0 (42 reviews) | Multi-vendor license compliance and ELP reconciliation | "[Exceptional Reliability and Deep Analysis with Seamless RMM Integration](https://www.g2.com/survey_responses/usu-review-12220203)" | | 8 | [AssetSonar](https://www.g2.com/products/ezo-assetsonar/reviews) | 4.5/5.0 (74 reviews) | IT asset lifecycle tracking with MDM integrations | "[Streamlined Asset Tracking with Stellar Support](https://www.g2.com/survey_responses/assetsonar-review-12121420)" | | 9 | [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) | 4.3/5.0 (776 reviews) | Asset-linked ITSM ticketing with ITIL workflows | "[Ticketing and Asset Management in One Clean, Reliable Platform](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12714845)" | | 10 | [ServiceNow Software Asset Management](https://www.g2.com/products/servicenow-software-asset-management/reviews) | 4.4/5.0 (46 reviews) | ITSM-native software license compliance tracking | "[Servicenow Sfotware Asset Management :A Seameless Asset Tracking Management](https://www.g2.com/survey_responses/servicenow-software-asset-management-review-10312284)" | ## G2 Grid® for Software Asset Management (SAM) Tools ![G2 Grid® for Software Asset Management (SAM) Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/software-asset-management-tools/grids.png?focus%5B%5D=1245301&focus%5B%5D=20480&focus%5B%5D=162370&focus%5B%5D=1318198&focus%5B%5D=36419&focus%5B%5D=53074&focus%5B%5D=52613&focus%5B%5D=87855) Highlighted products: Snow Atlas, Alloy Navigator, CloudEagle, Google Cloud Asset Inventory, FlexNet Manager, Torii, USU, and AssetSonar. Underlying data: [Grid® JSON](https://www.g2.com/categories/software-asset-management-tools/grids.json?focus%5B%5D=snow-atlas&focus%5B%5D=alloy-navigator&focus%5B%5D=cloudeagle&focus%5B%5D=google-cloud-asset-inventory&focus%5B%5D=flexnet-manager&focus%5B%5D=torii&focus%5B%5D=usu&focus%5B%5D=ezo-assetsonar) ## How Many Software Asset Management (SAM) Tools Products Does G2 Track? **Total Products under this Category:** 62 ### Category Stats (Jul 2026) - **Average Rating**: 4.53/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: USU (+0.27%) - Among all products in this category, USU recorded the largest rating increase compared to last month *Last updated: July 17, 2026* ## How Does G2 Rank Software Asset Management (SAM) Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 2,500+ Authentic Reviews - 62+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Software Asset Management (SAM) Tools Is Best for Your Use Case? - **Leader:** [Snow Atlas](https://www.g2.com/products/snow-atlas/reviews) - **Highest Performer:** [Alloy Navigator](https://www.g2.com/products/alloy-navigator/reviews) - **Easiest to Use:** [Alloy Navigator](https://www.g2.com/products/alloy-navigator/reviews) - **Top Trending:** [AssetSonar](https://www.g2.com/products/ezo-assetsonar/reviews) - **Best Free Software:** [Zluri](https://www.g2.com/products/zluri/reviews) --- **Sponsored** ### Reftab Reftab is built for modern IT teams who want a powerful and flexible solution to manage hardware and software in one place. Since 2013, IT teams have relied on Reftab to track, manage, and automate their hardware and software asset management — with over 1.8 million assets currently managed on the platform. That track record shows up in the recognition. Reftab has earned awards year after year, including Forbes Best in Class, Gartner IT Management Category Leadership, and Capterra awards for Best Value and Ease of Use. The platform covers the full asset lifecycle — from procurement and assignment through offboarding and retirement — with automation built in at every stage. Reftab connects with the tools your team already uses. These integrations trigger workflows, reduce manual steps, and keep your environment audit-ready without extra effort. Whether you're managing 500 assets or 50,000, Reftab gives IT the visibility and control to make confident decisions. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1198&secure%5Bchosen_at%5D=2026-07-17T21%3A00%3A03Z&secure%5Bdisplayable_resource_id%5D=1198&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1198&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=72503&secure%5Bresource_id%5D=1198&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsoftware-asset-management-tools%3Fopen_modal_url%3D%252Fproducts%252Fcloudeagle%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fsoftware-asset-management-tools%2526source%253Dcategory&secure%5Btoken%5D=3d8a95b83c33f430bef4bbce9186cf6231ab6a80cc480b70eb6207453a9bc491&secure%5Burl%5D=https%3A%2F%2Fwww.reftab.com%2Fbook-demo%3Futm_source%3Dg2%26utm_medium%3Dcpc&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Software Asset Management (SAM) Tools Products in 2026? ### 1. [Snow Atlas](https://www.g2.com/products/snow-atlas/reviews) Snow Atlas is a cloud-native Software Asset Management (SAM) and Software as a Service (SaaS) management solution designed to help organizations efficiently manage and optimize their software assets. It provides comprehensive insights into software usage, enabling businesses to uncover shadow IT, prepare for audits, and identify cost-saving opportunities within weeks. Key Features and Functionality: - Audit Defense: Ensures organizations are always prepared for software vendor audits, reducing the risk of unexpected costs and minimizing the time spent on audit-related activities. - Shadow IT Detection: Identifies unauthorized or unmanaged software usage within the organization, allowing for better control and security. - Cost Optimization: Analyzes software usage to pinpoint underutilized licenses and subscriptions, facilitating informed decisions to reduce unnecessary expenditures. - Comprehensive Insights: Offers detailed visibility into software assets across the organization, supporting strategic planning and compliance efforts. Primary Value and Problem Solved: Snow Atlas addresses the challenges organizations face in managing growing software budgets and ensuring compliance with licensing agreements. By providing deep insights into software usage and facilitating proactive audit readiness, it empowers businesses to optimize their software investments, mitigate risks associated with non-compliance, and achieve significant cost savings. **Average Rating:** 4.5/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Snow Atlas?** - **Automated end user license provisioning:** 8.0/10 (Category avg: 8.5/10) - **Customized alerts:** 8.7/10 (Category avg: 8.6/10) - **Approved app catalogue:** 8.5/10 (Category avg: 8.4/10) - **Ease of Use:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Snow Atlas?** - **Seller:** [Flexera](https://www.g2.com/sellers/flexera) - **Year Founded:** 2008 - **HQ Location:** Itasca, IL - **Twitter:** @flexera (4,737 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/574962/ (2,072 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 57% Enterprise, 35% Mid-Market #### What Are Snow Atlas's Pros and Cons? **Pros:** - Visibility (10 reviews) - Application Integration (9 reviews) - Ease of Use (8 reviews) - Data Management (6 reviews) - Integrations (6 reviews) **Cons:** - Limited Customization (7 reviews) - Complex Setup (6 reviews) - Complex Configuration (5 reviews) - Complexity (5 reviews) - Difficult Learning (5 reviews) ### What Do G2 Reviewers Say About Snow Atlas? *AI-generated summary from verified user reviews* **Pros:** - Users value the **holistic visibility** Snow Atlas offers, transforming chaotic IT data into actionable insights effortlessly. - Users appreciate the **seamless application integration** of Snow Atlas, enhancing data management and compliance efforts. - Users find Snow Atlas to be **intuitive and easy to configure** , simplifying license management and compliance reporting. - Users appreciate the **intuitive and powerful data management** capabilities of Snow Atlas, making IT asset tracking seamless. - Users value the **smooth integrations** of Snow Atlas, enhancing usability and connectivity with other systems. **Cons:** - Users note the **limited customization** options in Snow Atlas, hindering flexibility and requiring extra effort for relevant insights. - Users find the **complex setup** of Snow Atlas challenging, requiring significant effort for effective data integration and configuration. - Users find the **complex configuration** challenging, requiring time and expertise to fully utilize Snow Atlas's capabilities. - Users find the **complexity** of Snow Atlas challenging, especially for new users navigating its powerful features. - Users may struggle with the **difficult learning** curve and complexity of Snow Atlas, affecting their overall experience. #### What Are Recent G2 Reviews of Snow Atlas? **"[Effective SAM Platform with Growing Cloud Capabilities](https://www.g2.com/survey_responses/snow-atlas-review-11628445)"** **Rating:** 5.0/5.0 stars *— Evan R.* [Read full review](https://www.g2.com/survey_responses/snow-atlas-review-11628445) --- **"[A Unified, Cloud-Native Vision for Modern SAM](https://www.g2.com/survey_responses/snow-atlas-review-11631016)"** **Rating:** 5.0/5.0 stars *— Jelena P.* [Read full review](https://www.g2.com/survey_responses/snow-atlas-review-11631016) --- ### 2. [Alloy Navigator](https://www.g2.com/products/alloy-navigator/reviews) Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Workflow management engine inside Alloy Navigator enables users to design custom IT processes. These can be altered to the specific needs of the business and personnel and might even include AI-driven steps. The solution also offers an online web portal, self-service portal for end users, and mobile apps for technicians and end-users. The Self-Service Portal is equipped with an AI Assistant to resolve routine questions of end-users, freeing IT for bigger challenges. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance in software licensing. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis. **Average Rating:** 4.8/5.0 **Total Reviews:** 102 **How Do G2 Users Rate Alloy Navigator?** - **Automated end user license provisioning:** 9.2/10 (Category avg: 8.5/10) - **Customized alerts:** 9.4/10 (Category avg: 8.6/10) - **Approved app catalogue:** 9.0/10 (Category avg: 8.4/10) - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Alloy Navigator?** - **Seller:** [Alloy Software](https://www.g2.com/sellers/alloy-software) - **Year Founded:** 2002 - **HQ Location:** Bloomfield, NJ - **Twitter:** @AlloySoftware (466 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alloy-software/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 75% Small-Business, 35% Mid-Market #### What Are Alloy Navigator's Pros and Cons? **Pros:** - Asset Management (32 reviews) - Ease of Use (31 reviews) - Ticketing System (27 reviews) - Ticket Management (27 reviews) - Automation (21 reviews) **Cons:** - Learning Curve (13 reviews) - Complex Setup (12 reviews) - Limited Customization (11 reviews) - Setup Difficulty (11 reviews) - Poor Interface Design (8 reviews) ### What Do G2 Reviewers Say About Alloy Navigator? *AI-generated summary from verified user reviews* **Pros:** - Users value the **consolidation of IT elements** in Alloy Navigator, significantly simplifying workflow and enhancing team efficiency. - Users find Alloy Navigator's **ease of use** exceptional, enhancing efficiency via streamlined workflows and simple ticketing. - Users value the **integrated ticketing and asset management** of Alloy Navigator, significantly enhancing workflow efficiency. - Users value the **consolidation of IT management tools** in Alloy Navigator, enhancing workflow efficiency and productivity. - Users value the **seamless automation** in Alloy Navigator, which streamlines IT management and enhances efficiency throughout processes. **Cons:** - Users find the **learning curve steep** , requiring extra training for new hires and better onboarding resources. - Users find the **complex setup** process challenging, requiring extra training and experimentation to configure effectively. - Users find Alloy Navigator's **limited customization** restricts flexibility, impacting creative collaboration and reporting needs. - Users find the **setup difficulty** challenging due to unclear instructions and time-consuming custom workflows. - Users find the **poor interface design** hinders usability, noting a need for a more streamlined and modern experience. #### What Are Recent G2 Reviews of Alloy Navigator? **"[Self-Service Portal Transformed Support for Teachers and Staff](https://www.g2.com/survey_responses/alloy-navigator-review-13090627)"** **Rating:** 5.0/5.0 stars *— Zakria J.* [Read full review](https://www.g2.com/survey_responses/alloy-navigator-review-13090627) --- **"[Rock-Solid Reliability: Alloy Navigator Stays Stable Under Heavy Use](https://www.g2.com/survey_responses/alloy-navigator-review-12743602)"** **Rating:** 5.0/5.0 stars *— Jack L.* [Read full review](https://www.g2.com/survey_responses/alloy-navigator-review-12743602) --- #### What Are G2 Users Discussing About Alloy Navigator? - [What is the use of Alloy Navigator?](https://www.g2.com/discussions/what-is-the-use-of-alloy-navigator) - [What is Alloy in Software?](https://www.g2.com/discussions/what-is-alloy-in-software) - [What is Alloy Navigator?](https://www.g2.com/discussions/what-is-alloy-navigator) ### 3. [CloudEagle](https://www.g2.com/products/cloudeagle/reviews) CloudEagle.ai is an AI-powered SaaS Management, AI Governance, and Identity Governance platform that helps organizations discover, govern, and optimize every SaaS and AI application across the enterprise, including applications outside traditional SSO or IT visibility. CloudEagle enables teams to detect Shadow IT and Shadow AI, automate provisioning and deprovisioning beyond the IDP, govern AI application usage, run continuous access reviews, optimize licenses, and streamline renewals using real usage and benchmarking insights. With 500+ integrations and AI-driven contract and usage intelligence, CloudEagle centralizes application access, spend, contracts, renewals, and compliance visibility into a single governance platform. **Average Rating:** 4.7/5.0 **Total Reviews:** 105 **How Do G2 Users Rate CloudEagle?** - **Automated end user license provisioning:** 8.6/10 (Category avg: 8.5/10) - **Customized alerts:** 8.9/10 (Category avg: 8.6/10) - **Approved app catalogue:** 9.1/10 (Category avg: 8.4/10) - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) **Who Is the Company Behind CloudEagle?** - **Seller:** [CloudEagle](https://www.g2.com/sellers/cloudeagle) - **Year Founded:** 2021 - **HQ Location:** Palo Alto, US - **Twitter:** @cloudeagleai (151 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cloudeagle/ (74 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Mid-Market, 40% Small-Business #### What Are CloudEagle's Pros and Cons? **Pros:** - Automation (21 reviews) - Time-Saving (16 reviews) - Ease of Use (15 reviews) - Tracking (15 reviews) - Cloud Services (11 reviews) **Cons:** - Difficult Learning (7 reviews) - Complex Setup (4 reviews) - Slow Performance (4 reviews) - Budgeting Issues (3 reviews) - Difficult Setup (3 reviews) ### What Do G2 Reviewers Say About CloudEagle? *AI-generated summary from verified user reviews* **Pros:** - Users love CloudEagle for its **automation capabilities** , streamlining license management and ensuring timely renewals effortlessly. - Users value the **time-saving automation** of CloudEagle, streamlining onboarding, license tracking, and SaaS contract management. - Users value the **ease of use** of CloudEagle, appreciating its intuitive interface and seamless management of SaaS tools. - Users value the **effective tracking** of SaaS tools, enhancing visibility and simplifying the management of licenses and renewals. - Users value the **automated license management** of CloudEagle, leading to significant savings and improved oversight. **Cons:** - Users find the **difficult learning curve** of CloudEagle can be confusing, especially for first-time users. - Users find the **complex setup** challenging and time-consuming, especially for those who are not tech-savvy. - Users feel that the **slow performance** of CloudEagle hampers their ability to manage settings and sync data effectively. - Users find the **high subscription costs** of CloudEagle challenging, especially for smaller organizations without localized pricing. - Users find the **difficult setup** of CloudEagle challenging, especially during app integration for first-time use. #### What Are Recent G2 Reviews of CloudEagle? **"[Browser-Level Detection That Catches Personal Accounts Your IdP Misses](https://www.g2.com/survey_responses/cloudeagle-review-13077081)"** **Rating:** 5.0/5.0 stars *— Kithmi S.* [Read full review](https://www.g2.com/survey_responses/cloudeagle-review-13077081) --- **"[Real-Time Browser Warnings That Keep Sensitive Data Out of Unapproved AI Tools](https://www.g2.com/survey_responses/cloudeagle-review-13102030)"** **Rating:** 5.0/5.0 stars *— Varun M.* [Read full review](https://www.g2.com/survey_responses/cloudeagle-review-13102030) --- #### What Are G2 Users Discussing About CloudEagle? - [What is CloudEagle used for?](https://www.g2.com/discussions/what-is-cloudeagle-used-for) ### 4. [FlexNet Manager](https://www.g2.com/products/flexnet-manager/reviews) Software is one of the major items on any IT expense budget. Industry analysts estimate software license and maintenance fees represent 20 to 35% of total enterprise IT spend. The approach for managing a software asset portfolio is typically inefficient, relying on a local approach instead of a global one, and frequently involves spreadsheets or other ad hoc methods. The lack of efficient software asset management processes exposes enterprises to software audit liabilities and overspending on licenses and maintenance. Flexera FlexNet Manager software and IT asset management solutions manage and optimize enterprise software regardless of location, from the desktop to the data center to the cloud. We'll give your organization a growth path and roadmap for success. Manage and reduce spend on applications from Adobe, IBM, Microsoft, Oracle, VMware, Symantec and SAP. Flexnet Manager Suite for Clients: Optimize your software licenses across desktops, laptops, and other client devices. FlexNet Manager for Clients automatically applies product use rights acquired through software license agreements from desktop vendors such as Adobe, Microsoft and Symantec. Product use rights can dramatically affect the number of licenses consumed by an organization, and must therefore be considered to minimize costs and ensure license compliance. Flexnet Manager Suite for Data Centers: It's difficult to know what’s happening across your data centers–until now. No matter what your challenges, FlexNet Manager for Data Centers can help you get control. You get visibility and insight for all your assets with our powerful, easy-to-use, role-based Data Analytics Dashboards. Flexnet Manager Suite for SAP Applications: Managing SAP® licenses can require significant time and effort. It's difficult to get an accurate handle on license requirements and position. And not knowing what applications are indirectly accessing SAP data can cost you big time. We’ll help you navigate SAP for business success. Flexnet Manager Suite for Engineering Apps: Concurrent licenses can be challenging to manage. But managing them effectively is essential for engineering and design applications. License denials can lead to project delays, lost revenue and decreased customer satisfaction. Lack of visibility can cause still more problems. FlexNet Manager for Engineering Applications delivers a comprehensive solution. **Average Rating:** 4.1/5.0 **Total Reviews:** 62 **How Do G2 Users Rate FlexNet Manager?** - **Automated end user license provisioning:** 6.9/10 (Category avg: 8.5/10) - **Customized alerts:** 7.9/10 (Category avg: 8.6/10) - **Approved app catalogue:** 7.5/10 (Category avg: 8.4/10) - **Ease of Use:** 7.9/10 (Category avg: 9.1/10) **Who Is the Company Behind FlexNet Manager?** - **Seller:** [Flexera](https://www.g2.com/sellers/flexera) - **Year Founded:** 2008 - **HQ Location:** Itasca, IL - **Twitter:** @flexera (4,737 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/574962/ (2,072 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 84% Enterprise, 9% Mid-Market #### What Are FlexNet Manager's Pros and Cons? **Pros:** - Asset Management (8 reviews) - Integrations (6 reviews) - Customer Support (5 reviews) - Ease of Use (5 reviews) - Features (5 reviews) **Cons:** - Complexity (9 reviews) - Difficult Setup (7 reviews) - Learning Curve (6 reviews) - App Functionality Issues (4 reviews) - Complex Interface (3 reviews) ### What Do G2 Reviewers Say About FlexNet Manager? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **robust visibility** provided by FlexNet Manager for efficient software asset management and compliance. - Users appreciate the **seamless integrations** of FlexNet Manager, enhancing efficiency and simplifying license management across platforms. - Users commend the **responsive customer support** of FlexNet Manager, appreciating their knowledge and helpfulness with queries. - Users appreciate the **ease of use** of FlexNet Manager, making software asset management efficient and user-friendly. - Users appreciate the **robust software asset management features** of FlexNet Manager, enhancing compliance and license optimization efforts. **Cons:** - Users find the **complexity of implementation** and configuration challenging, particularly for non-technical users. - Users face a **difficult setup** , requiring extensive technical knowledge and time investment to properly implement FlexNet Manager. - Users note that the **learning curve** for FlexNet Manager can be steep, particularly for non-technical users. - Users experience **app functionality issues** like sluggish performance, challenging setup, and outdated interface affecting their overall satisfaction. - Users find the **complex interface** challenging and outdated, impacting their overall experience and ease of use. #### What Are Recent G2 Reviews of FlexNet Manager? **"[Efficient Software Asset Management with Room for Improvement](https://www.g2.com/survey_responses/flexnet-manager-review-11644600)"** **Rating:** 4.0/5.0 stars *— Himanshi C.* [Read full review](https://www.g2.com/survey_responses/flexnet-manager-review-11644600) --- **"[FlexNet Manager Simplifies Software Asset Management](https://www.g2.com/survey_responses/flexnet-manager-review-11524002)"** **Rating:** 4.0/5.0 stars *— Dewang S.* [Read full review](https://www.g2.com/survey_responses/flexnet-manager-review-11524002) --- #### What Are G2 Users Discussing About FlexNet Manager? - [What is FlexNet Manager used for?](https://www.g2.com/discussions/what-is-flexnet-manager-used-for) - [What is FlexNet inventory agent?](https://www.g2.com/discussions/what-is-flexnet-inventory-agent) - [What is flexera common software manager?](https://www.g2.com/discussions/what-is-flexera-common-software-manager) - [What software uses FlexNet?](https://www.g2.com/discussions/what-software-uses-flexnet) - [What is FlexNet Manager Suite?](https://www.g2.com/discussions/what-is-flexnet-manager-suite) ### 5. [Google Cloud Asset Inventory](https://www.g2.com/products/google-cloud-asset-inventory/reviews) Cloud Asset Inventory A metadata inventory service that allows you to view, monitor, and analyze all your Google Cloud and Anthos assets across projects and services. **Average Rating:** 4.1/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Google Cloud Asset Inventory?** - **Automated end user license provisioning:** 7.6/10 (Category avg: 8.5/10) - **Customized alerts:** 8.0/10 (Category avg: 8.6/10) - **Approved app catalogue:** 7.7/10 (Category avg: 8.4/10) - **Ease of Use:** 8.6/10 (Category avg: 9.1/10) **Who Is the Company Behind Google Cloud Asset Inventory?** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,899,995 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 44% Mid-Market, 39% Small-Business #### What Are Recent G2 Reviews of Google Cloud Asset Inventory? **"[Google Cloud Asset Inventory](https://www.g2.com/survey_responses/google-cloud-asset-inventory-review-8918207)"** **Rating:** 4.5/5.0 stars *— Sandeep J.* [Read full review](https://www.g2.com/survey_responses/google-cloud-asset-inventory-review-8918207) --- **"[Mastering Visibility: The Google Cloud Asset Inventory Review](https://www.g2.com/survey_responses/google-cloud-asset-inventory-review-8979115)"** **Rating:** 4.5/5.0 stars *— PRUTHVIRAJ M SAVANUR .* [Read full review](https://www.g2.com/survey_responses/google-cloud-asset-inventory-review-8979115) --- ### 6. [Torii](https://www.g2.com/products/torii/reviews) Torii is security’s SaaS governance copilot, revealing every app and identity—shadow SaaS and AI included—and turning visibility into enforceable control. Security teams eliminate blind spots across their SaaS stack, compress exposure windows, automate access reviews and requests, and close audits on schedule with evidence. With Torii’s always-on agentic AI, you’ll get real-time alerts for new issues, while human-approved fixes ensure no wayward changes. **Average Rating:** 4.5/5.0 **Total Reviews:** 314 **How Do G2 Users Rate Torii?** - **Automated end user license provisioning:** 8.2/10 (Category avg: 8.5/10) - **Customized alerts:** 8.2/10 (Category avg: 8.6/10) - **Approved app catalogue:** 8.3/10 (Category avg: 8.4/10) - **Ease of Use:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Torii?** - **Seller:** [Torii Labs LTD.](https://www.g2.com/sellers/torii-labs-ltd) - **Company Website:** https://toriihq.com - **Year Founded:** 2017 - **HQ Location:** New York - **Twitter:** @torii_hq (578 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11298659/ (150 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 76% Mid-Market, 19% Enterprise #### What Are Torii's Pros and Cons? **Pros:** - Ease of Use (31 reviews) - Application Integration (20 reviews) - Automation (17 reviews) - SaaS Management (14 reviews) - Features (13 reviews) **Cons:** - Missing Features (16 reviews) - Poor Reporting (7 reviews) - Limited Features (6 reviews) - Limited Integrations (6 reviews) - Access Control (5 reviews) ### What Do G2 Reviewers Say About Torii? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Torii, making software management straightforward and efficient for their teams. - Users greatly value Torii's **seamless application integration** , enhancing workflow efficiency and simplifying software management. - Users value the **exceptional automation capabilities** of Torii, greatly reducing manual efforts and saving IT time. - Users value Torii for its **centralized management of SaaS applications** , enhancing governance and optimizing license usage efficiently. - Users appreciate Torii for its **intuitive setup and seamless integrations** , enhancing SaaS governance and workflow efficiency. **Cons:** - Users find **missing features** in Torii's integrations and onboarding, noting some tools are limited or require higher tiers. - Users find **poor reporting** in Torii limits analysis and complicates effective software spending decisions. - Users find Torii has **limited features** , with some essential tools only available in higher pricing tiers. - Users wish for more **robust integrations** with various tools, finding current options limited compared to competitors. - Users find **access control difficult** due to outdated users and complications during offboarding processes. #### What Are Recent G2 Reviews of Torii? **"[Great core functionality, active development & fantastic support.](https://www.g2.com/survey_responses/torii-review-7785369)"** **Rating:** 4.5/5.0 stars *— Nathan V.* [Read full review](https://www.g2.com/survey_responses/torii-review-7785369) --- **"[Torii’s Rapid Innovation and Truly Supportive Account Management](https://www.g2.com/survey_responses/torii-review-13072803)"** **Rating:** 5.0/5.0 stars *— Aleksandr M.* [Read full review](https://www.g2.com/survey_responses/torii-review-13072803) --- #### What Are G2 Users Discussing About Torii? - [What is SaaS management software?](https://www.g2.com/discussions/torii-what-is-saas-management-software) - 1 comment - [What is Torii extension?](https://www.g2.com/discussions/what-is-torii-extension) - 1 comment - [What is Torii SaaS?](https://www.g2.com/discussions/what-is-torii-saas) - 1 comment - [What is Torii software?](https://www.g2.com/discussions/what-is-torii-software) - 1 comment ### 7. [USU](https://www.g2.com/products/usu/reviews) USU is an IT Management software provider headquartered in Boston, MA, specializing in solutions designed to enhance operational efficiency and financial management for mid-market and enterprise organizations across North America and Europe. The company's offerings are tailored to meet the specific needs of various stakeholder groups within IT, Finance, Procurement, Customer Service, and Cloud Operations. By providing system-wide visibility and reducing costs, USU empowers organizations to navigate the complexities of hybrid and multi-cloud environments effectively. Our Product Suite: - IT Asset Management - SaaS Management - Multicloud Monitoring - FinOps - Customer Service Knowledge Management IT Asset Management The product suite includes standalone solutions that address critical operational and financial challenges faced by modern IT departments. For instance, USU IT Asset Management (ITAM) offers comprehensive visibility and control over software licensing and cloud entitlements. With features such as deep vendor optimization intelligence and seamless integration with ServiceNow, organizations can typically reduce software overspend by up to 30%, mitigate audit risks, and enhance negotiation outcomes. This solution is particularly beneficial for IT departments seeking to streamline their asset management processes. SaaS Management USU SaaS Management is a purpose-built solution that gives organizations complete visibility and control over their SaaS ecosystem. It helps IT, Finance, and Procurement teams reduce costs, improve governance, and streamline renewals by identifying underused, redundant, or unauthorized applications. Key Capabilities: \>\> Auto-discover all SaaS apps, including shadow IT \>\> Monitor usage to eliminate underused licenses \>\> Centralize renewals and contract data \>\> Control access and enforce policies Proven Results: \>\> Save 15–25% on SaaS spend \>\> Reduce tool sprawl and shadow IT \>\> Improve SaaS governance and renewal outcomes Multicloud Monitoring | Observability USU Multicloud Monitoring further enhances operational capabilities by offering real-time visibility into applications, services, and infrastructure. With AIOps-driven event correlation and automated root cause analysis, IT Operations and Site Reliability Engineering (SRE) teams can resolve incidents more swiftly and prevent outages, thereby minimizing user impact. FinOps USU FinOps brings financial visibility and accountability to your cloud environment. It helps teams optimize usage, control budgets, and drive cost-aware decision-making across AWS, Azure, GCP, and hybrid clouds. Key Capabilities: \>\> Real-time cloud cost tracking \>\> Budgeting, forecasting, and alerts \>\> Identify and eliminate idle resources \>\> Enable showback and chargeback Proven Results: \>\> Cut cloud waste by 20–50% \>\> Improve budget accuracy \>\> Align finance and engineering teams Customer Service Knowledge Management USU also provides Customer Service Knowledge Management (CSKM), which enhances support efficiency through an AI-assisted knowledge platform. This tool ensures that content remains consistent and easily maintainable, resulting in reduced handling times and improved customer satisfaction (CSAT) across contact centers and service desks. Overall, USU's solutions focus on delivering practical ROI and measurable efficiency gains. By combining advanced software capabilities with expert advisory support, USU enables organizations to reduce costs, improve performance, and operate confidently in complex IT environments. Trusted by Fortune 500 companies and recognized in multiple Gartner Market Guides, USU is committed to fostering partnerships that ensure customers achieve and sustain meaningful results across their entire IT landscape. **Average Rating:** 4.5/5.0 **Total Reviews:** 42 **How Do G2 Users Rate USU?** - **Automated end user license provisioning:** 8.3/10 (Category avg: 8.5/10) - **Customized alerts:** 8.4/10 (Category avg: 8.6/10) - **Approved app catalogue:** 9.0/10 (Category avg: 8.4/10) - **Ease of Use:** 8.3/10 (Category avg: 9.1/10) **Who Is the Company Behind USU?** - **Seller:** [USU](https://www.g2.com/sellers/usu) - **Company Website:** https://www.usu.com - **Year Founded:** 2000 - **HQ Location:** Boston, MA - **LinkedIn® Page:** https://www.linkedin.com/company/usu-solutions-en/00137992 (198 employees on LinkedIn®) - **Ownership:** ETR: OSP2 **Who Uses This Product?** - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 58% Enterprise, 35% Small-Business #### What Are USU's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Product Quality (5 reviews) - Data Management (4 reviews) - Integrations (3 reviews) - Monitoring (3 reviews) **Cons:** - Complex Configuration (2 reviews) - Inadequate Reporting (1 reviews) - Integration Issues (1 reviews) - Limited Automation (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About USU? *AI-generated summary from verified user reviews* **Pros:** - Users find USU to be **easy to use** , appreciating its simplicity and effectiveness in managing assets. - Users highlight the **exceptional quality** of USU, noting its reliability and depth of analysis for effective monitoring. - Users value the **precision in software license management** of USU, enhancing compliance and optimizing asset utilization. - Users highly value the **seamless integrations** with RMM and cloud services, enhancing automation and governance significantly. - Users value the **consistent monitoring experience** across platforms, enhancing analysis and integration with SaaS and cloud services. **Cons:** - Users find the **initial setup complicated** and feel USU's technical support process needs efficiency improvements. - Users find the **reporting module inadequate** , making it cumbersome to generate custom or ad-hoc reports efficiently. - Users feel there are **integration issues** with USU that hinder efficient technical support and problem resolution. - Users wish for more **automated menu options** in USU to simplify tasks like cleaning up obsolete data. - Users find the **limited customization** of USU's reporting module frustrating, making ad-hoc reporting cumbersome and time-consuming. #### What Are Recent G2 Reviews of USU? **"[Exceptional Analysis and Customization, Exceeds Expectations](https://www.g2.com/survey_responses/usu-review-12209169)"** **Rating:** 5.0/5.0 stars *— Sergio H.* [Read full review](https://www.g2.com/survey_responses/usu-review-12209169) --- **"[Exceptional Reliability and Deep Analysis with Seamless RMM Integration](https://www.g2.com/survey_responses/usu-review-12220203)"** **Rating:** 5.0/5.0 stars *— Darryl S.* [Read full review](https://www.g2.com/survey_responses/usu-review-12220203) --- ### 8. [AssetSonar](https://www.g2.com/products/ezo-assetsonar/reviews) AssetSonar is a comprehensive IT asset and service management platform that provides organizations with real-time visibility into their entire digital infrastructure. This solution enables users to effectively track and optimize their hardware, software, licenses, tickets, and service management processes. By doing so, AssetSonar helps businesses reduce risks, control IT expenditures, improve service delivery, and enhance compliance with regulatory requirements. Targeted primarily at mid-market to enterprise-level IT teams and IT asset managers, AssetSonar addresses common challenges organizations face, such as SaaS sprawl, shadow IT, redundant software licenses, fragmented service workflows, and disconnected asset data. The platform's robust features, including software discovery, license tracking, software normalization, ITSM, and IT Graph context, empower businesses to gain a clearer understanding of their IT landscape. This clarity enables informed decision-making on software use, asset ownership, service impact, and licensing, ultimately leading to cost savings and improved operational efficiency. One of the standout features of AssetSonar is its risk-based patching capabilities. This functionality enables IT teams to identify vulnerabilities in their systems, prioritize them by severity, and take swift action to remediate them. By focusing on the most critical vulnerabilities, organizations can significantly reduce their exposure to security threats and ensure that their systems remain secure and compliant with industry standards. AssetSonar also offers native ITSM capabilities that connect incidents, service requests, approvals, SLAs, knowledge articles, self-service, and automation with live asset and software context. Its integrations with leading MDM, directory, security, and endpoint management tools such as Jamf, Intune, SCCM, and other IT systems help teams centralize operational data and maintain continuous visibility across the IT ecosystem. This not only enhances operational efficiency but also frees up valuable time for IT professionals to concentrate on strategic initiatives that drive business growth. By optimizing the IT asset and service lifecycle, AssetSonar equips organizations with the tools they need to boost team efficiency, resolve requests faster, manage onboarding and offboarding, and make smarter purchasing decisions. Its capabilities in IT asset management, IT service management, software governance, patch management, and automation help businesses maintain complete control over their digital assets as they navigate the complexities of modern IT environments. AssetSonar provides unlimited asset context with the ability to manage unlimited tickets with unlimited agents. **Average Rating:** 4.5/5.0 **Total Reviews:** 74 **How Do G2 Users Rate AssetSonar?** - **Automated end user license provisioning:** 6.5/10 (Category avg: 8.5/10) - **Customized alerts:** 7.3/10 (Category avg: 8.6/10) - **Approved app catalogue:** 6.3/10 (Category avg: 8.4/10) - **Ease of Use:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind AssetSonar?** - **Seller:** [EZO](https://www.g2.com/sellers/ezo) - **Company Website:** https://ezo.io/ - **Year Founded:** 2011 - **HQ Location:** Carson City, Nevada - **Twitter:** @EZOsolutions (810 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ezosolutions/ (290 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 73% Mid-Market, 11% Small-Business #### What Are AssetSonar's Pros and Cons? **Pros:** - Asset Management (18 reviews) - Ease of Use (15 reviews) - Product Quality (9 reviews) - Integrations (7 reviews) - Customer Support (6 reviews) **Cons:** - Filtering Issues (5 reviews) - Limited Customization (5 reviews) - Complexity (4 reviews) - Inadequate Reporting (4 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About AssetSonar? *AI-generated summary from verified user reviews* **Pros:** - Users value the **centralized asset tracking** of AssetSonar, which enhances visibility and accountability for asset management. - Users value the **ease of use** of AssetSonar, praising its seamless integrations and streamlined processes. - Users appreciate the **superior product quality** of AssetSonar, citing seamless integrations and excellent reporting capabilities. - Users value the **advanced integrations** with MDMs, enhancing workflow efficiency and simplifying asset management significantly. - Users value the **responsive customer support** from AssetSonar, making setup and asset management efficient and reliable. **Cons:** - Users face **filtering issues** in AssetSonar that hinder report generation and complicate data analysis processes. - Users find the **customization options limited** compared to competitors, hindering tailored workflows and deeper reporting capabilities. - Users find the **complexity** of AssetSonar challenging initially, often requiring training and support to navigate effectively. - Users experience **inadequate reporting** with limited flexibility, making it cumbersome to pull necessary data efficiently. - Users find **limited features** in AssetSonar, particularly in customization and mobile app functionality compared to competitors. #### What Are Recent G2 Reviews of AssetSonar? **"[Streamlined Asset Tracking with Stellar Support](https://www.g2.com/survey_responses/assetsonar-review-12121420)"** **Rating:** 5.0/5.0 stars *— Davd F.* [Read full review](https://www.g2.com/survey_responses/assetsonar-review-12121420) --- **"[AssetSonar Makes Asset Tracking Simple, Efficient, and Easy to Manage](https://www.g2.com/survey_responses/assetsonar-review-12405260)"** **Rating:** 4.0/5.0 stars *— Tonnika R.* [Read full review](https://www.g2.com/survey_responses/assetsonar-review-12405260) --- ### 9. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. **Average Rating:** 4.3/5.0 **Total Reviews:** 776 **How Do G2 Users Rate SolarWinds Service Desk?** - **Automated end user license provisioning:** 7.8/10 (Category avg: 8.5/10) - **Customized alerts:** 8.3/10 (Category avg: 8.6/10) - **Approved app catalogue:** 7.8/10 (Category avg: 8.4/10) - **Ease of Use:** 9.0/10 (Category avg: 9.1/10) **Who Is the Company Behind SolarWinds Service Desk?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** https://www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 67% Mid-Market, 23% Enterprise #### What Are SolarWinds Service Desk's Pros and Cons? **Pros:** - Ticketing System (8 reviews) - Asset Management (7 reviews) - Ease of Use (7 reviews) - Ticket Management (7 reviews) - User Interface (5 reviews) **Cons:** - Missing Features (5 reviews) - Asset Management (4 reviews) - Insufficient Information (3 reviews) - Limited Features (3 reviews) - App Limitations (2 reviews) ### What Do G2 Reviewers Say About SolarWinds Service Desk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use and reporting capabilities** of SolarWinds Service Desk for efficient ticket management. - Users appreciate the **comprehensive asset management** in SolarWinds Service Desk, enhancing efficiency and customization for their needs. - Users appreciate the **ease of use** of SolarWinds Service Desk, making it simple to manage support requests efficiently. - Users value the **ease of ticket submission** in SolarWinds Service Desk, facilitating smooth operations for their teams. - Users value the **simplified interface** of SolarWinds Service Desk, making ITSM processes accessible and efficient. **Cons:** - Users find **missing features** in SolarWinds Service Desk, leading to limitations in handling large enterprise needs. - Users find the **search functionality challenging** , particularly when looking for specific asset tag numbers without ticket numbers. - Users find the **insufficient information** in SolarWinds service desk challenging, affecting device management and troubleshooting efficiency. - Users note the **limited features** of SolarWinds Service Desk, feeling it lacks advanced automation and customization options. - Users experience **app limitations** regarding feature access, customizations, and mobile device usability in SolarWinds Service Desk. #### What Are Recent G2 Reviews of SolarWinds Service Desk? **"[Ticketing and Asset Management in One Clean, Reliable Platform](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12714845)"** **Rating:** 4.5/5.0 stars *— Verified User in Gambling & Casinos* [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12714845) --- **"[Intuitive, All-in-One ITSM That Streamlines Ticketing and Asset Management](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126)"** **Rating:** 5.0/5.0 stars *— Lakhan N.* [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126) --- #### What Are G2 Users Discussing About SolarWinds Service Desk? - [What is SolarWinds Service Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-service-desk-used-for) - [How does help desk software work?](https://www.g2.com/discussions/solarwinds-service-desk-how-does-help-desk-software-work) - [What is remote service desk?](https://www.g2.com/discussions/what-is-remote-service-desk) - [What is the purpose of a service desk?](https://www.g2.com/discussions/what-is-the-purpose-of-a-service-desk) - [Is SolarWinds service desk on premise?](https://www.g2.com/discussions/is-solarwinds-service-desk-on-premise) ### 10. [ServiceNow Software Asset Management](https://www.g2.com/products/servicenow-software-asset-management/reviews) Track and manage software licenses across the enterprise from a unified platform. Reduce costs, stay compliant, and align use to business need. SAM runs on the Now Platform®, a single system of action for the enterprise. **Average Rating:** 4.4/5.0 **Total Reviews:** 46 **How Do G2 Users Rate ServiceNow Software Asset Management?** - **Automated end user license provisioning:** 7.8/10 (Category avg: 8.5/10) - **Customized alerts:** 8.3/10 (Category avg: 8.6/10) - **Approved app catalogue:** 8.3/10 (Category avg: 8.4/10) - **Ease of Use:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind ServiceNow Software Asset Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) - **Ownership:** NYSE:NOW **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 75% Enterprise, 25% Mid-Market #### What Are ServiceNow Software Asset Management's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Interface Usability (2 reviews) - Tracking Performance (2 reviews) - User Interface (2 reviews) - Customer Support (1 reviews) **Cons:** - Access Issues (1 reviews) - Connectivity Issues (1 reviews) - Difficult Navigation (1 reviews) - Integration Issues (1 reviews) - Mobile Compatibility (1 reviews) ### What Do G2 Reviewers Say About ServiceNow Software Asset Management? *AI-generated summary from verified user reviews* **Pros:** - Users find ServiceNow Software Asset Management to have a **user-friendly interface** , making it easy to track and manage incidents. - Users appreciate the **easy-to-use interface** of ServiceNow, enhancing their experience in task tracking and coordination. - Users find the **performance tracking** in ServiceNow easy and efficient for managing internal tasks and incidents. - Users praise the **user-friendly interface** of ServiceNow, enhancing task tracking and team coordination effortlessly. - Users value the **excellent customer support** from ServiceNow Software Asset Management that enhances workflow standardization. **Cons:** - Users find the **access issues** problematic, particularly with authentication and SSO not supporting smartphones. - Users experience **connectivity issues** with ServiceNow Software Asset Management, especially concerning SSO access on smartphones. - Users often struggle with **difficult navigation** in ServiceNow, wishing for simpler interactions and a more intuitive UI. - Users face **integration issues** with external systems, requiring skilled administrators for optimal functionality of ServiceNow SAM. - Users find the **mobile compatibility lacking** , particularly due to challenges with authentication and SSO access on smartphones. #### What Are Recent G2 Reviews of ServiceNow Software Asset Management? **"[Servicenow Sfotware Asset Management :A Seameless Asset Tracking Management](https://www.g2.com/survey_responses/servicenow-software-asset-management-review-10312284)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/servicenow-software-asset-management-review-10312284) --- **"[Easy to understand](https://www.g2.com/survey_responses/servicenow-software-asset-management-review-9664424)"** **Rating:** 5.0/5.0 stars *— Vamsi B.* [Read full review](https://www.g2.com/survey_responses/servicenow-software-asset-management-review-9664424) --- #### What Are G2 Users Discussing About ServiceNow Software Asset Management? - [What is Microsoft software asset management?](https://www.g2.com/discussions/what-is-microsoft-software-asset-management) - [What is Sam Pro?](https://www.g2.com/discussions/what-is-sam-pro) - [Is software asset management part of ITSM?](https://www.g2.com/discussions/is-software-asset-management-part-of-itsm) - [What does software asset management do?](https://www.g2.com/discussions/what-does-software-asset-management-do) ### 11. [Zluri](https://www.g2.com/products/zluri/reviews) Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access reviews, all from a single, intuitive interface. Zluri helps organizations automate critical access controls mandated by SOX, HIPAA, SOC 2, and more, ensuring the right people have the right access to the right applications at the right time, with minimal time and manual effort. **Average Rating:** 4.6/5.0 **Total Reviews:** 174 **How Do G2 Users Rate Zluri?** - **Automated end user license provisioning:** 9.2/10 (Category avg: 8.5/10) - **Customized alerts:** 9.3/10 (Category avg: 8.6/10) - **Approved app catalogue:** 9.2/10 (Category avg: 8.4/10) - **Ease of Use:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind Zluri?** - **Seller:** [Zluri](https://www.g2.com/sellers/zluri) - **Company Website:** https://www.zluri.com/ - **Year Founded:** 2020 - **HQ Location:** San Franscisco, California - **Twitter:** @zluri_hq (225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zluri/ (269 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 66% Mid-Market, 23% Enterprise #### What Are Zluri's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Automation (23 reviews) - Features (22 reviews) - Onboarding (19 reviews) - Time-saving (19 reviews) **Cons:** - Limited Integrations (14 reviews) - Integration Issues (13 reviews) - Limited Integration (10 reviews) - Missing Features (10 reviews) - Insufficient Information (6 reviews) ### What Do G2 Reviewers Say About Zluri? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Zluri, finding it user-friendly and effective for managing SaaS applications. - Users commend Zluri for its **automation capabilities** , seamlessly managing SaaS applications and optimizing software expenditures efficiently. - Users love Zluri's **automatic discovery and management** of SaaS applications, boosting visibility and optimizing software costs effectively. - Users commend the **strong onboarding support** from Zluri, which simplifies setup and enhances overall user experience. - Users find Zluri to be **time-saving** , enhancing efficiency through automation and improved SaaS visibility. **Cons:** - Users are concerned about **limited integrations** , hindering the full potential of Zluri across essential applications. - Users face **integration issues** that require extra setup and manual effort, impacting the onboarding experience. - Users are concerned about the **limited integration capabilities** of Zluri, affecting automation and functionality with core apps. - Users note **missing features** in Zluri, particularly limited API scopes and lack of built-in playbooks for onboarding. - Users find the **insufficient information** from Zluri's documentation a significant barrier to effective usage and training. #### What Are Recent G2 Reviews of Zluri? **"[Comprehensive SaaS Visibility and Optimization Made Effortless](https://www.g2.com/survey_responses/zluri-review-12114184)"** **Rating:** 5.0/5.0 stars *— Christian S.* [Read full review](https://www.g2.com/survey_responses/zluri-review-12114184) --- **"[Zluri:Effortless SaaS Management.](https://www.g2.com/survey_responses/zluri-review-11888960)"** **Rating:** 5.0/5.0 stars *— ADITYA T.* [Read full review](https://www.g2.com/survey_responses/zluri-review-11888960) --- #### What Are G2 Users Discussing About Zluri? - [What are the benefits and drawbacks of using Zluri for SaaS management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-zluri-for-saas-management) - [What is Zluri used for?](https://www.g2.com/discussions/what-is-zluri-used-for) ### 12. [Microsoft Volume Licensing](https://www.g2.com/products/microsoft-volume-licensing/reviews) Volume licensing programs and agreements will evolve as we improve your purchase experience, starting with the Microsoft Customer Agreement. **Average Rating:** 4.5/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Microsoft Volume Licensing?** - **Automated end user license provisioning:** 9.4/10 (Category avg: 8.5/10) - **Customized alerts:** 8.3/10 (Category avg: 8.6/10) - **Approved app catalogue:** 9.2/10 (Category avg: 8.4/10) - **Ease of Use:** 8.5/10 (Category avg: 9.1/10) **Who Is the Company Behind Microsoft Volume Licensing?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Company Size:** 40% Small-Business, 20% Mid-Market #### What Are Recent G2 Reviews of Microsoft Volume Licensing? **"[Good for non profits](https://www.g2.com/survey_responses/microsoft-volume-licensing-review-6633946)"** **Rating:** 4.0/5.0 stars *— Verified User in Non-Profit Organization Management* [Read full review](https://www.g2.com/survey_responses/microsoft-volume-licensing-review-6633946) --- **"[pipeliner crm](https://www.g2.com/survey_responses/microsoft-volume-licensing-review-4555750)"** **Rating:** 4.5/5.0 stars *— Venance M.* [Read full review](https://www.g2.com/survey_responses/microsoft-volume-licensing-review-4555750) --- #### What Are G2 Users Discussing About Microsoft Volume Licensing? - [What is included in M365?](https://www.g2.com/discussions/what-is-included-in-m365) - [What is the difference between open license and volume license?](https://www.g2.com/discussions/what-is-the-difference-between-open-license-and-volume-license) - [What are the 3 types of Windows licensing?](https://www.g2.com/discussions/what-are-the-3-types-of-windows-licensing) - [What is Microsoft volume licensing?](https://www.g2.com/discussions/what-is-microsoft-volume-licensing) ### 13. [TeamDynamix ITAM](https://www.g2.com/products/teamdynamix-itam/reviews) TeamDynamix ITAM, previously Sassafras, is a complete, platform-agnostic IT Asset Management solution that helps organizations identify unused software licenses, manage hardware across the full lifecycle, and stay audit-ready. Software asset management combines automated discovery with usage analytics for login counts, launch counts, total time, and peak concurrent usage to identify the 30%+ of software spend that's typically wasted. It combines purchase records, audit data, and usage stats to build a defensible Effective License Position (ELP) for every product, optimize renewals, and mitigate audit risk. Hardware lifecycle management tracks every IT asset from procurement to disposal across Windows, Mac, Linux, and ChromeOS including virtual and thin-client systems. Pre-built integrations with Jamf, Intune, SCCM, and CSV imports speed inventory consolidation. It includes lab equipment management, live location mapping, and CMDB integration with TeamDynamix ITSM. With it you gain value in days, not months. **Average Rating:** 4.5/5.0 **Total Reviews:** 34 **How Do G2 Users Rate TeamDynamix ITAM?** - **Automated end user license provisioning:** 10.0/10 (Category avg: 8.5/10) - **Customized alerts:** 10.0/10 (Category avg: 8.6/10) - **Approved app catalogue:** 10.0/10 (Category avg: 8.4/10) - **Ease of Use:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind TeamDynamix ITAM?** - **Seller:** [TeamDynamix](https://www.g2.com/sellers/teamdynamix) - **Year Founded:** 2001 - **HQ Location:** Columbus, Ohio - **Twitter:** @TDXBuzz (1,049 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1494030/ (166 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Education Management - **Company Size:** 62% Enterprise, 29% Mid-Market #### What Are Recent G2 Reviews of TeamDynamix ITAM? **"[Finally, a Single Source of Truth for IT Assets](https://www.g2.com/survey_responses/teamdynamix-itam-review-12913226)"** **Rating:** 5.0/5.0 stars *— Robert C.* [Read full review](https://www.g2.com/survey_responses/teamdynamix-itam-review-12913226) --- **"[TeamDynamix: Intuitive, Reliable IT Hub for Ticketing and Asset Tracking](https://www.g2.com/survey_responses/teamdynamix-itam-review-12908859)"** **Rating:** 5.0/5.0 stars *— Daniel B.* [Read full review](https://www.g2.com/survey_responses/teamdynamix-itam-review-12908859) --- #### What Are G2 Users Discussing About TeamDynamix ITAM? - [What is Sassafras AllSight used for?](https://www.g2.com/discussions/what-is-sassafras-allsight-used-for) ### 14. [Snow Commander](https://www.g2.com/products/snow-commander/reviews) Snow Software is changing the way organizations understand and manage their technology consumption. Our technology intelligence platform provides comprehensive visibility and contextual insight across software, SaaS, hardware and cloud. With Snow, IT leaders can effectively optimize resources, enhance performance and enable operational agility in a hybrid world. **Average Rating:** 4.2/5.0 **Total Reviews:** 20 **How Do G2 Users Rate Snow Commander?** - **Automated end user license provisioning:** 10.0/10 (Category avg: 8.5/10) - **Customized alerts:** 10.0/10 (Category avg: 8.6/10) - **Approved app catalogue:** 9.6/10 (Category avg: 8.4/10) - **Ease of Use:** 8.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Snow Commander?** - **Seller:** [Flexera](https://www.g2.com/sellers/flexera) - **Year Founded:** 2008 - **HQ Location:** Itasca, IL - **Twitter:** @flexera (4,737 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/574962/ (2,072 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 59% Enterprise, 36% Mid-Market #### What Are Snow Commander's Pros and Cons? **Pros:** - Automation (3 reviews) - Compliance Management (3 reviews) - Control (3 reviews) - Ease of Use (3 reviews) - Efficiency (3 reviews) **Cons:** - Complexity (3 reviews) - Learning Curve (3 reviews) - Time-Consumption (3 reviews) - Complex Configuration (2 reviews) - Complex Reporting (2 reviews) ### What Do G2 Reviewers Say About Snow Commander? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation features** of Snow Commander, enhancing efficiency while ensuring IT maintains governance and visibility. - Users appreciate the **compliance management features** of Snow Commander, which enhance visibility and streamline audit readiness effectively. - Users value the **centralized visibility and control** Snow Commander offers, enhancing governance while streamlining resource management effectively. - Users appreciate the **ease of use** of Snow Commander, simplifying resource provisioning and management for both IT and business. - Users value the **efficiency** of Snow Commander, which centralizes control and optimizes resource management across IT operations. **Cons:** - Users find the **initial setup complex** , with a steep learning curve and time required to maximize the platform's potential. - Users find the **learning curve steep** , requiring time and expertise to effectively utilize Snow Commander’s features. - Users often experience **time-consumption** during setup and configuration, needing expertise to maximize Snow Commander's capabilities. - Users find the **complex configuration** of Snow Commander requires significant time and expertise to navigate effectively. - Users note the **complex reporting** in Snow Commander can hinder efficient use and require significant learning time. #### What Are Recent G2 Reviews of Snow Commander? **"[Maximizing Cloud Value with Snow Commander](https://www.g2.com/survey_responses/snow-commander-review-11681380)"** **Rating:** 5.0/5.0 stars *— Mesut M.* [Read full review](https://www.g2.com/survey_responses/snow-commander-review-11681380) --- **"[Great for Hybrid Cloud Governance](https://www.g2.com/survey_responses/snow-commander-review-11601843)"** **Rating:** 5.0/5.0 stars *— Vladimirs P.* [Read full review](https://www.g2.com/survey_responses/snow-commander-review-11601843) --- ### 15. [AWS License Manager](https://www.g2.com/products/aws-license-manager/reviews) AWS License Manager makes it easier to manage licenses in AWS and on-premises servers from software vendors such as Microsoft, SAP, Oracle, and IBM. AWS License Manager lets administrators create customized licensing rules that emulate the terms of their licensing agreements, and then enforces these rules when an instance of EC2 gets launched. **Average Rating:** 4.6/5.0 **Total Reviews:** 14 **How Do G2 Users Rate AWS License Manager?** - **Automated end user license provisioning:** 9.0/10 (Category avg: 8.5/10) - **Customized alerts:** 9.3/10 (Category avg: 8.6/10) - **Approved app catalogue:** 8.7/10 (Category avg: 8.4/10) - **Ease of Use:** 8.3/10 (Category avg: 9.1/10) **Who Is the Company Behind AWS License Manager?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (147,094 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Company Size:** 41% Small-Business, 41% Enterprise #### What Are Recent G2 Reviews of AWS License Manager? **"[I found AWS license manager very useful for managing and handling AWS application licenses.](https://www.g2.com/survey_responses/aws-license-manager-review-9015328)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/aws-license-manager-review-9015328) --- **"[AWS making it easy to handle License managers](https://www.g2.com/survey_responses/aws-license-manager-review-6922058)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/aws-license-manager-review-6922058) --- ### 16. [Licenseware](https://www.g2.com/products/licenseware/reviews) Licenseware connects with any IT data source (drag and drop or API) and applies complex SAM logic and context, allowing for rapid answers regarding your software licensing, compliance and cost optimisation potential. 🏆 ITAM Technology Innovation of the Year - ITAM Review Excellence Awards 2023 YTL Utilities UK 💬 "Licenseware made our Microsoft EA renewal simple, all of the complex manual work was removed entirely." Accenture 💬 "We're saving up to 50% of the time required to finish large projects". **Average Rating:** 4.6/5.0 **Total Reviews:** 25 **How Do G2 Users Rate Licenseware?** - **Automated end user license provisioning:** 7.8/10 (Category avg: 8.5/10) - **Customized alerts:** 8.2/10 (Category avg: 8.6/10) - **Approved app catalogue:** 8.1/10 (Category avg: 8.4/10) - **Ease of Use:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Licenseware?** - **Seller:** [Licenseware](https://www.g2.com/sellers/licenseware) - **Year Founded:** 2020 - **HQ Location:** Bucharest - **Twitter:** @licenseware (26 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/licenseware/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consulting, Computer Software - **Company Size:** 48% Small-Business, 32% Mid-Market #### What Are Recent G2 Reviews of Licenseware? **"[Data Consolidation with Licenseware](https://www.g2.com/survey_responses/licenseware-review-12720228)"** **Rating:** 5.0/5.0 stars *— Vladimirs P.* [Read full review](https://www.g2.com/survey_responses/licenseware-review-12720228) --- **"[Responsive Team, Real-World SAM Value with Powerful Integrations](https://www.g2.com/survey_responses/licenseware-review-12805858)"** **Rating:** 4.5/5.0 stars *— Ian G.* [Read full review](https://www.g2.com/survey_responses/licenseware-review-12805858) --- ### 17. [Oomnitza](https://www.g2.com/products/oomnitza/reviews) Oomnitza is an IT asset management platform that helps companies get complete visibility and control over all their technology—laptops, servers, SaaS apps, cloud infrastructure, and more—without the heavy lift. Most ITAM tools only track hardware or require multiple systems to manage assets. Oomnitza gives you everything you need in one place, so you can stop managing spreadsheets and chasing data across tools. With 1,500+ pre-built connectors, agentless deployment, and no-code automation, Oomnitza makes it easy to track assets, automate key workflows, and stay audit-ready, all without custom scripts or professional services. Why IT teams choose Oomnitza: - Everything in one place: Manage devices, software, and cloud assets from a single dashboard. - No more spreadsheet cleanup: Asset data is pulled automatically from all your systems and kept accurate. - Automation that saves hours: Streamline tasks like onboarding, offboarding, access reviews, and audits—no tickets or manual handoffs. - Works with your tools: Connects to the systems you already use—Jamf, Intune, Okta, SCCM, Zendesk, and more. - Fast deployment: No agents to install. No rebuild required. You’ll see value in weeks—not months. Oomnitza helps IT, security, and finance teams work from the same playbook so you can reduce risk, improve compliance, and save time every day. **Average Rating:** 4.6/5.0 **Total Reviews:** 138 **How Do G2 Users Rate Oomnitza?** - **Automated end user license provisioning:** 7.8/10 (Category avg: 8.5/10) - **Customized alerts:** 9.4/10 (Category avg: 8.6/10) - **Approved app catalogue:** 7.8/10 (Category avg: 8.4/10) - **Ease of Use:** 8.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Oomnitza?** - **Seller:** [Oomnitza](https://www.g2.com/sellers/oomnitza) - **Company Website:** https://www.oomnitza.com - **Year Founded:** 2012 - **HQ Location:** San Francisco, CA - **Twitter:** @Oomnitza (371 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2518359/ (113 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Enterprise, 37% Mid-Market #### What Are Oomnitza's Pros and Cons? **Pros:** - Customizability (2 reviews) - Automation (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Flexibility (1 reviews) **Cons:** - Complexity (2 reviews) - Poor Interface Design (2 reviews) - Complex Configuration (1 reviews) - Difficult Learning (1 reviews) - Difficult Navigation (1 reviews) ### What Do G2 Reviewers Say About Oomnitza? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **high level of customizability** in Oomnitza, enabling tailored solutions and improved operational processes. - Users value the **flexible automation** capabilities of Oomnitza, enabling effective data integration and operational efficiency. - Users find Oomnitza's **customizability** enhances usability, allowing for a tailored experience that meets individual needs. - Users value the **easy integrations** of Oomnitza, streamlining automation and enhancing IT device management efficiency. - Users value the **flexibility and deep integration** of Oomnitza, enabling powerful customization and workflows for operational processes. **Cons:** - Users find the **complexity** of Oomnitza daunting, especially during setup and configuration without technical expertise. - Users experience a **poor interface design** with Oomnitza, making navigation and configuration unnecessarily complex and confusing. - Users find the **complex configuration** process tedious, requiring frequent navigation across multiple screens for changes. - Users find the **difficult learning curve** of Oomnitza challenging due to its complex setup and design requirements. - Users find **difficult navigation** in Oomnitza due to scattered data and multiple screens for configuration changes. #### What Are Recent G2 Reviews of Oomnitza? **"[Aggregate Internal & External Sources for End-to-End Asset Tracking](https://www.g2.com/survey_responses/oomnitza-review-12953703)"** **Rating:** 4.5/5.0 stars *— Ryan M.* [Read full review](https://www.g2.com/survey_responses/oomnitza-review-12953703) --- **"[An effective and flexible asset management system](https://www.g2.com/survey_responses/oomnitza-review-4523223)"** **Rating:** 4.5/5.0 stars *— Dan B.* [Read full review](https://www.g2.com/survey_responses/oomnitza-review-4523223) --- #### What Are G2 Users Discussing About Oomnitza? - [What is Oomnitza used for?](https://www.g2.com/discussions/what-is-oomnitza-used-for) ### 18. [SymphonyAI IT Service Management](https://www.g2.com/products/symphonyai-it-service-management/reviews) SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market. **Average Rating:** 4.6/5.0 **Total Reviews:** 66 **How Do G2 Users Rate SymphonyAI IT Service Management?** - **Automated end user license provisioning:** 6.9/10 (Category avg: 8.5/10) - **Customized alerts:** 7.6/10 (Category avg: 8.6/10) - **Approved app catalogue:** 6.5/10 (Category avg: 8.4/10) - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind SymphonyAI IT Service Management?** - **Seller:** [SymphonyAI](https://www.g2.com/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056) - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @SymphonySummit (470 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/symphonyai/ (2,086 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Automotive - **Company Size:** 68% Enterprise, 32% Mid-Market #### What Are SymphonyAI IT Service Management's Pros and Cons? **Pros:** - Automation (2 reviews) - Automation Efficiency (1 reviews) - Configuration Ease (1 reviews) - Customizability (1 reviews) - Ease of Use (1 reviews) **Cons:** - Complex Configuration (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Expensive (1 reviews) - Filtering Issues (1 reviews) ### What Do G2 Reviewers Say About SymphonyAI IT Service Management? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **automation of service requests** , enhancing efficiency and streamlining the onboarding process for organizations. - Users love the **automation efficiency** in SymphonyAI, especially for seamlessly converting emails into service requests. - Users praise the **ease of configuration** for service requests, highlighting the seamless automation and manual creation options. - Users value the **customizability** of SymphonyAI, allowing easy configuration and automation of service requests via email. - Users find SymphonyAI IT Service Management extremely **easy to use** with intuitive configuration and seamless email integration. **Cons:** - Users find the **complex configuration** challenging and seek more streamlined back-end setup options. - Users find the **back end configurations too complex** , leading to challenges in usability and overall integration. - Users find the **complex setup** of SymphonyAI IT Service Management challenging, requiring simplification for better usability. - Users find the **expensive subscription model** challenging for mid to large organizations, limiting accessibility and flexibility. - Users face **filtering issues** with SymphonyAI IT Service Management, particularly in excluding specific email addresses. #### What Are Recent G2 Reviews of SymphonyAI IT Service Management? **"[Good ITSM Tool to manage incident and SRs](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-11011556)"** **Rating:** 4.5/5.0 stars *— Deepak M.* [Read full review](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-11011556) --- **"[Great product to use and helps to resolve IT tickets faster](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-1078494)"** **Rating:** 5.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-1078494) --- #### What Are G2 Users Discussing About SymphonyAI IT Service Management? - [What is ITSM system?](https://www.g2.com/discussions/what-is-itsm-system) - [What is Summit Asset agent?](https://www.g2.com/discussions/what-is-summit-asset-agent) - [What is SummitAI?](https://www.g2.com/discussions/what-is-summitai) - [What is symphony Summit tool?](https://www.g2.com/discussions/what-is-symphony-summit-tool) ### 19. [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support quality, and boost customer satisfaction across various industries. We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. Global brands trust IFS assyst to automate complex business processes easily without fuss. Everyday we assyst! **Average Rating:** 3.5/5.0 **Total Reviews:** 14 **How Do G2 Users Rate IFS assyst?** - **Ease of Use:** 6.7/10 (Category avg: 9.1/10) **Who Is the Company Behind IFS assyst?** - **Seller:** [IFS](https://www.g2.com/sellers/ifs) - **Year Founded:** 1983 - **HQ Location:** Linkoping , Sweden - **Twitter:** @ifs (18,002 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164301/ (9,232 employees on LinkedIn®) - **Ownership:** STO: IFS **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 79% Enterprise, 29% Mid-Market #### What Are Recent G2 Reviews of IFS assyst? **"[Robust and customizable software to meet your needs](https://www.g2.com/survey_responses/ifs-assyst-review-817420)"** **Rating:** 4.0/5.0 stars *— Jamie Lynn P.* [Read full review](https://www.g2.com/survey_responses/ifs-assyst-review-817420) --- **"[Axios in retail](https://www.g2.com/survey_responses/ifs-assyst-review-479881)"** **Rating:** 4.5/5.0 stars *— Игорь .* [Read full review](https://www.g2.com/survey_responses/ifs-assyst-review-479881) --- #### What Are G2 Users Discussing About IFS assyst? - [What is IFS assyst used for?](https://www.g2.com/discussions/what-is-ifs-assyst-used-for) ### 20. [Watchman Monitoring](https://www.g2.com/products/watchman-monitoring/reviews) Our proactive alerts and monitoring actively detect 150 cross-platform issues which helps IT professionals avoid downtime, increase recurring revenue, manage the flow of support tickets, and provide peace-of-mind to their customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Watchman Monitoring?** - **Automated end user license provisioning:** 7.3/10 (Category avg: 8.5/10) - **Customized alerts:** 9.3/10 (Category avg: 8.6/10) - **Approved app catalogue:** 7.3/10 (Category avg: 8.4/10) - **Ease of Use:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind Watchman Monitoring?** - **Seller:** [Watchman Monitoring](https://www.g2.com/sellers/watchman-monitoring) - **Year Founded:** 2010 - **HQ Location:** Baton Rouge, LA - **Twitter:** @watchmanmonitor (851 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1753450 (5 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 67% Small-Business, 25% Enterprise #### What Are Recent G2 Reviews of Watchman Monitoring? **"[A Game-Changer for Proactive IT Monitoring](https://www.g2.com/survey_responses/watchman-monitoring-review-10780045)"** **Rating:** 4.0/5.0 stars *— Trashi S.* [Read full review](https://www.g2.com/survey_responses/watchman-monitoring-review-10780045) --- **"[Great Tool for Health Monitoring of System](https://www.g2.com/survey_responses/watchman-monitoring-review-10772184)"** **Rating:** 5.0/5.0 stars *— DEVENDRA G.* [Read full review](https://www.g2.com/survey_responses/watchman-monitoring-review-10772184) --- #### What Are G2 Users Discussing About Watchman Monitoring? - [What does Watchman Monitoring do?](https://www.g2.com/discussions/watchman-monitoring-what-does-watchman-monitoring-do) - [What does Watchman Monitoring do?](https://www.g2.com/discussions/what-does-watchman-monitoring-do) - [What is Monitoringclient com?](https://www.g2.com/discussions/what-is-monitoringclient-com) - [What does Watchman monitor?](https://www.g2.com/discussions/what-does-watchman-monitor) - [What is Watchmen Software?](https://www.g2.com/discussions/what-is-watchmen-software) ### 21. [Certero for Enterprise SAM](https://www.g2.com/products/certero-for-enterprise-sam/reviews) Built for your key software licensing challenges, digital transformation goals and evolving technology consumption. Certero for Enterprise SAM uses hyperscalable cloud architecture and provisioning to deliver an unrivaled customer experience for enterprises large and small. **Average Rating:** 4.3/5.0 **Total Reviews:** 9 **How Do G2 Users Rate Certero for Enterprise SAM?** - **Automated end user license provisioning:** 8.6/10 (Category avg: 8.5/10) - **Customized alerts:** 7.6/10 (Category avg: 8.6/10) - **Approved app catalogue:** 8.1/10 (Category avg: 8.4/10) - **Ease of Use:** 8.5/10 (Category avg: 9.1/10) **Who Is the Company Behind Certero for Enterprise SAM?** - **Seller:** [Certero for Enterprise ITAM](https://www.g2.com/sellers/certero-for-enterprise-itam) - **Year Founded:** 2007 - **HQ Location:** Warrington, Cheshire - **Twitter:** @Certerosoftware (845 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/310814 (40 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 30% Mid-Market #### What Are Recent G2 Reviews of Certero for Enterprise SAM? **"[Good experience of license and asset management](https://www.g2.com/survey_responses/certero-for-enterprise-sam-review-9335710)"** **Rating:** 5.0/5.0 stars *— Jitendra k.* [Read full review](https://www.g2.com/survey_responses/certero-for-enterprise-sam-review-9335710) --- **"[A Complete SAM Solution](https://www.g2.com/survey_responses/certero-for-enterprise-sam-review-8127246)"** **Rating:** 4.5/5.0 stars *— Verified User in Chemicals* [Read full review](https://www.g2.com/survey_responses/certero-for-enterprise-sam-review-8127246) --- ### 22. [License Statistics](https://www.g2.com/products/license-statistics/reviews) Get support for a number of license servers, including LM-X License Manager, FLEXlm/FlexNet, IBM LUM, Dassault Systemes License Server (DSLS), Sentinel RMS and Reprise License Manager (RLM), as well as your custom license server. **Average Rating:** 4.7/5.0 **Total Reviews:** 9 **How Do G2 Users Rate License Statistics?** - **Automated end user license provisioning:** 9.4/10 (Category avg: 8.5/10) - **Customized alerts:** 9.8/10 (Category avg: 8.6/10) - **Approved app catalogue:** 9.4/10 (Category avg: 8.4/10) - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind License Statistics?** - **Seller:** [X Formation](https://www.g2.com/sellers/x-formation) - **Year Founded:** 2004 - **HQ Location:** Tilst - **Twitter:** @x_formation (45 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/x-formation/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Pharmaceuticals - **Company Size:** 78% Mid-Market, 22% Enterprise #### What Are Recent G2 Reviews of License Statistics? **"[Licence Statistics for well Data Analysis Software](https://www.g2.com/survey_responses/license-statistics-review-10597207)"** **Rating:** 5.0/5.0 stars *— Rahul G.* [Read full review](https://www.g2.com/survey_responses/license-statistics-review-10597207) --- **"[Review about License statistics](https://www.g2.com/survey_responses/license-statistics-review-10595868)"** **Rating:** 5.0/5.0 stars *— Amol B.* [Read full review](https://www.g2.com/survey_responses/license-statistics-review-10595868) --- ### 23. [ManageEngine Asset Explorer](https://www.g2.com/products/manageengine-asset-explorer/reviews) ManageEngine Asset Explorer comprehensive ITAM solution that lets IT teams discover, track, and manage all the IT hardware and software assets in their organization. **Average Rating:** 4.2/5.0 **Total Reviews:** 13 **How Do G2 Users Rate ManageEngine Asset Explorer?** - **Automated end user license provisioning:** 7.8/10 (Category avg: 8.5/10) - **Customized alerts:** 8.9/10 (Category avg: 8.6/10) - **Approved app catalogue:** 8.3/10 (Category avg: 8.4/10) - **Ease of Use:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind ManageEngine Asset Explorer?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Company Size:** 62% Mid-Market, 38% Enterprise #### What Are Recent G2 Reviews of ManageEngine Asset Explorer? **"[Widely used asset discovery tool in IT industry and one of the best](https://www.g2.com/survey_responses/manageengine-asset-explorer-review-8922424)"** **Rating:** 5.0/5.0 stars *— Shobhit K.* [Read full review](https://www.g2.com/survey_responses/manageengine-asset-explorer-review-8922424) --- **"[Highly Customizable Inventory Tool with Unique Modules Like CMDB and Purchasing](https://www.g2.com/survey_responses/manageengine-asset-explorer-review-12584724)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/manageengine-asset-explorer-review-12584724) --- ### 24. [Eracent](https://www.g2.com/products/eracent/reviews) Eracent provides comprehensive IT Asset Management (ITAM) and Software Asset Management (SAM) solutions that enable enterprises to govern and manage the full lifecycle of all of their IT assets, software licenses and subscriptions. IT Management Center™ (ITMC) clients gain full visibility into their complete environment, and they benefit from cost optimization, reduced publisher audit risk, streamlined and automated processes, and minimized endpoint and network security threats. ITMC Discovery and IT-Pedia® provide a continuously updated, normalized asset and license baseline. The publisher-specific Continuous License Reconciliation™ (CLR) modules enable license position reporting and proactive management around any licensing model. This includes Oracle GLAS-verified detection and reporting for Oracle Database, Java SE and Fusion Middleware, as well as SAP/SAP Engines, IBM subcapacity licensing, and many more. The Eracent SBOM Manager provides management and analysis to identify and mitigate vulnerabilities, expose potential license risk, and support obsolesence management. Eracent's CyberSecurity Management Suite (CSMS) helps organizations successfully implement and maintain an effective NIST CSF 2.0-based cybersecurity program. available in on-premise, subscription and hosted options. Eracent's solutions are available in hosted or on-premise versions. **Average Rating:** 4.4/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Eracent?** - **Automated end user license provisioning:** 10.0/10 (Category avg: 8.5/10) - **Customized alerts:** 8.3/10 (Category avg: 8.6/10) - **Approved app catalogue:** 10.0/10 (Category avg: 8.4/10) - **Ease of Use:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind Eracent?** - **Seller:** [Eracent](https://www.g2.com/sellers/eracent) - **Year Founded:** 2000 - **HQ Location:** Riegelsville, Pennsylvania - **Twitter:** @eracent (141 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15155 (70 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Enterprise, 20% Small-Business #### What Are Recent G2 Reviews of Eracent? **"[Exceptional Suite of Tools](https://www.g2.com/survey_responses/eracent-review-4935388)"** **Rating:** 4.5/5.0 stars *— Chuck M.* [Read full review](https://www.g2.com/survey_responses/eracent-review-4935388) --- **"[Reducing costs considerably](https://www.g2.com/survey_responses/eracent-review-8682146)"** **Rating:** 4.5/5.0 stars *— Max L.* [Read full review](https://www.g2.com/survey_responses/eracent-review-8682146) --- #### What Are G2 Users Discussing About Eracent? - [What does Eracent do?](https://www.g2.com/discussions/what-does-eracent-do) - [What is ITMC discovery agent?](https://www.g2.com/discussions/what-is-itmc-discovery-agent) - [What is Eracent epa service?](https://www.g2.com/discussions/what-is-eracent-epa-service) - [What is Eracent agent?](https://www.g2.com/discussions/what-is-eracent-agent) ### 25. [License Dashboard](https://www.g2.com/products/license-dashboard/reviews) License Dashboard combines unrivalled SAM and licensing expertise with professionally-developed solutions designed to help both large and fast-growing organizations manage their IT expenditure, minimize costs, optimize utilization and streamline the entire asset lifecycle. **Average Rating:** 3.5/5.0 **Total Reviews:** 9 **How Do G2 Users Rate License Dashboard?** - **Automated end user license provisioning:** 9.2/10 (Category avg: 8.5/10) - **Customized alerts:** 9.2/10 (Category avg: 8.6/10) - **Approved app catalogue:** 8.1/10 (Category avg: 8.4/10) - **Ease of Use:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind License Dashboard?** - **Seller:** [License Dashboard](https://www.g2.com/sellers/license-dashboard) - **Year Founded:** 2008 - **HQ Location:** Pocklington, England, United Kingdom - **LinkedIn® Page:** http://www.linkedin.com/company/license-dashboard (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Enterprise, 33% Mid-Market #### What Are License Dashboard's Pros and Cons? **Pros:** - Cost Savings (1 reviews) - Features (1 reviews) - Integration Capabilities (1 reviews) - SaaS Management (1 reviews) - Shadow IT Discovery (1 reviews) **Cons:** - Difficult Navigation (1 reviews) - Integration Issues (1 reviews) - Lack of Automation (1 reviews) - Manual Processes (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About License Dashboard? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from **cost savings** by optimizing licenses, identifying duplicates, and ensuring timely renewals with License Dashboard. - Users value the **ease of software management** with License Dashboard, facilitating better oversight and organization. - Users value the **integration capabilities** of License Dashboard, streamlining software management across their networks effectively. - Users value the **cost-saving features** of License Dashboard, effectively managing licenses and maximizing productivity from day one. - Users benefit from **cost savings and duplicate product identification** , enhancing productivity and preventing license expirations. **Cons:** - Users find the interface **difficult to navigate** due to its overwhelming and slow loading nature. - Users experience **integration issues** with License Dashboard, noting difficulties in navigation and limited customization for notifications. - Users find the **lack of automation** in License Dashboard frustrating, as manual management is tedious and time-consuming. - Users find that the **manual processes** in License Dashboard hinder automation, complicating license management and assignment. - Users often face **poor customer support** , leading to frustration and unresolved issues with the License Dashboard. #### What Are Recent G2 Reviews of License Dashboard? **"[Maximize organisation potential and optimize cost](https://www.g2.com/survey_responses/license-dashboard-review-10338288)"** **Rating:** 4.5/5.0 stars *— Jayraj V.* [Read full review](https://www.g2.com/survey_responses/license-dashboard-review-10338288) --- **"[Great tool to optimise money](https://www.g2.com/survey_responses/license-dashboard-review-10785382)"** **Rating:** 4.5/5.0 stars *— Jitendra S.* [Read full review](https://www.g2.com/survey_responses/license-dashboard-review-10785382) --- ## What Is Software Asset Management (SAM) Tools? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to Software Asset Management (SAM) Tools? - [SaaS Management Platforms (SMP)](https://www.g2.com/categories/saas-management-platforms) - [SaaS Spend Management Software](https://www.g2.com/categories/saas-spend-management) - [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) --- ## How Do You Choose the Right Software Asset Management (SAM) Tools? ### What You Should Know About Software Asset Management (SAM) Tools ### What are Software Asset Management (SAM) Tools? Software asset management (SAM) tools allow businesses to manage the software licenses used across their company. These tools have traditionally supported on-premises software license management, but many tools also support SaaS assets, as well. Software asset management software helps companies monitor and manage software deployment, software licenses, license compliance, and ultimately license spend for all end users involved in the application. The primary use case of SAM is to keep the business compliant as software vendors don’t want the business using more of their software than they purchased or licensed. Vendors often conduct software compliance audits to ensure companies use the specific application correctly. If they are not compliant, a fee or penalty may incur. An excellent SAM practice prevents vendor audits and penalties.  SAM tools discover on-premises software by scanning databases, system logs, and enterprise resource planning (ERP) applications. This not only shows the software used, but it also prevents unsanctioned software use, known as shadow IT, since it uncovers unreported software. After the discovery, SAM tracks the software compliance with metrics like renewal dates, the maximum number of users and devices, etc. SAM software will go through a normalization process that pulls these metrics out of contracts. Normalization can be partially automated, but due to the complexity of software contracts, manual entry may still be necessary for accuracy. After all key fields are pulled and tracked, SAM tools visualize the metrics and software usage to check for compliance. This visualization informs companies if there are any overuse cases so they can act early to avoid penalties.  Additionally, companies can make the most of their tech stack by ensuring every application is being utilized correctly and not paying for unused licenses. A visualization of usage ensures companies that their money is being spent most efficiently. **What Does SAM Stand For?** SAM stands for software asset management. It is a business practice for software compliance and procurement. SAM software does most of the heavy lifting by discovering software, tracking licenses, and visualizing usage data. Some SAM software also tracks SaaS and cloud applications, but they focus more on usage optimization than compliance. ### What are the Common Features of Software Asset Management (SAM) Tools? The following are some core features within SAM tools that can help users in monitoring software compliance, tracking usage data, and preventing vendor audits: **Software discovery:** A software management tool maintains a centralized software database. It should automatically discover and document software used on company devices. Manual entry at scale is impractical because it is too time-consuming and inaccurate. **Usage visualization:** SAM tools should track software usage from the time of procurement to their disposal. By monitoring usage by users, central IT can make important purchasing and license allocation decisions based on who is overusing or underusing the software in real time. **Alerting:** Once there is an overused case or expiring license, the system should alert the IT manager. Without this functionality, IT managers cannot discontinue or adjust software license agreements on time. Therefore, SAM plays a critical role in the IT service management (ITSM) and Information Technology Infrastructure Library (ITIL) processes. **Compliance documentation:** A software license agreement can be extremely complex. To document these compliance requirements, SAM tools should document the specific metrics and conditions in its database from the agreements. SAM experts would need to input this information into a centralized SAM database for any SAM tools to work. ### What are the Benefits of Software Asset Management (SAM) Tools? **Cost saving:** SAM gives companies a usage view of their software estate. This allows companies to cut underused licenses in vendor negotiations, saving them an average of 10-20% on software spending.  **Improves vendor relationship:** Vendors are less likely to perform an audit if they are informed of their client’s license entitlements. Suspicious software licensing changes are the top reason why vendors conduct audits. Constant auditing and frequent penalties waste time and deteriorate client relationships. Companies lower software audit risk by informing vendors on license changes, headcount changes, usage data, etc. **Prevents shadow IT:** Shadow IT is when employees secretly procure their desired hardware or software. There are security risks associated with unknown software, but there is also the threat of non-compliance. Unapproved software, which is therefore not covered by an organization’s license terms, could trigger a software vendor audit. SAM tools should tackle red tape, long delays, and missed requests from employees so they are less likely to procure unauthorized software.  ### Who Uses Software Asset Management (SAM) Tools? **IT managers:** The primary users of this software are IT managers. They are responsible for setting up the SAM tool and tracking all the software. SAM tools also enable them to negotiate better terms with vendors by identifying their real software requirements.  **Finance teams:** Finance teams can determine how many software licenses they can cut based on usage. This also provides them with a clear understanding of software costs in budget planning. #### Software Related to Software Asset Management (SAM) Tools [IT asset management software](https://www.g2.com/categories/it-asset-management): IT asset management (ITAM) software helps users document their IT hardware and software inventory. SAM is a part of the ITAM process since it only manages software inventory. [SaaS operations management software](https://www.g2.com/categories/saas-operations-management): SaaS operations management, or SaaSOps, is a process of managing, governing, and securing SaaS products within a business. This is similar to SAM but it mostly covers cloud applications. Some vendors today offer comprehensive tools that manage both SAM and SaaSOps practices.  ### Challenges with Software Asset Management (SAM) Tools **Data normalization:** Data normalization is part of the SAM automation process that identifies and formats key data from application codes. Normalization turns unstructured data into readable metrics to show compliance status and usage information. SAM tools automate this process with the correct configuration. The challenge is that it is time-consuming to set up the correct metrics (what is the limit for per device, per user, etc.) with complex software contracts. To correctly identify all the metrics, the legal, finance, and IT teams should work together for an extended period. Companies with new SAM processes should aim for a few critical software licenses to start. **Data integration:** Not all applications can be integrated with every SAM tool. Some SAM vendors offer specific SAM tools for leading vendors such as Microsoft, while some SAM vendors claim to offer all-in-one solutions for all applications. Companies should review their requirements and ask vendors to demonstrate whether or not their tools can integrate specific applications. ### Which Companies Should Buy Software Asset Management (SAM) Tools? **Enterprise** : Companies with 500 or more employees should consider buying SAM tools. Manual software license tracking is difficult with this many employees, typically enterprise businesses will hire license management solution companies to facilitate this task. Vendors also actively target enterprises for vendor audits, making them more likely to receive penalties.  ### How to Buy Software Asset Management (SAM) Tools #### Requirements Gathering (RFI/RFP) for Software Asset Management (SAM) Tools Whether a company is looking for its first SAM software or trying to replace an existing one, g2.com can help find the best tool. The company’s needs when searching for SAM software often relate to specifically desired data and metrics. For example, the user may be most interested in monitoring their software usage. Buyers should make a ranked list of the SAM features that most directly address the problems they’re trying to solve, then reference G2 reviews to find the right fit. Prioritizing the desired feature set can help narrow down the potential pool of SAM solutions, allowing teams to then apply further considerations for budget, ease of integration with other systems, security requirements, and more. This holistic approach empowers buyers to move forward with a focused checklist, which can be used in conjunction with G2 scoring to select the best SAM product for the business. #### Compare Software Asset Management (SAM) Products **Create a long list** When searching for SAM software, companies need to identify compatibility with existing ERP, HR, and other business management software. Buyers should make a list of important existing software that needs to be integrated, then filter out the SAM tools that can’t be integrated with existing software. **Create a short list** It helps to cross-reference the results of initial vendor evaluations with G2 reviews from other buyers, the combination of which will help to narrow in on a short three to five-product list. From there, buyers can compare pricing and features to determine the best fit. Some vendors don’t charge implementation costs while some do.  **Conduct demos** As a rule of thumb, companies should make sure to demo all of the products that end up on their short list. During demos, buyers should ask specific questions related to the functionalities they care most about; for example, one might ask to be walked through a typical performance issue from alerting to license reconciliation within the SAM tool.  #### Selection of Software Asset Management (SAM) Tools **Choose a selection team** Regardless of a company’s size, it’s important to involve the most relevant personas when beginning the SAM software selection process. Larger companies may include SAM specialists, procurement teams, IT managers, and developers who will be working with the software most closely. Smaller companies with fewer employees might just need IT managers to fill the role. **Negotiation** Many vendors offer full software license platforms that go beyond SAM (on-premises) to include SaaS license management and spending platforms. While some companies will not budge on the configurations of their packages, buyers looking to trim costs should try to negotiate down to the specific functions that matter to them to get the best price. For example, a vendor’s pricing page where SAM functionality is only included with a robust all-in-one monitoring package, whereas a sales conversation may prove otherwise.  **Final decision** After this stage, it is important to perform a trial run if possible with a small selection of IT professionals or developers. This will help to ensure that the SAM software of choice integrates well with an IT administrator’s systems setup or a developer’s day-to-day work. If the SAM tool is well-liked and well-utilized, the buyer can take that as a sign that their selection is the right one. If not, looking back at the other options may be necessary.