CloudCookies is a specialized provider of cloud-based contact center solutions, focusing on seamless migration to Amazon Connect and delivering comprehensive 24/7 support services. As an AWS Advanced Tier Partner, CloudCookies assists organizations across various industries—including healthcare, financial services, retail, logistics, education, nonprofit, and the public sector—in modernizing their customer engagement platforms with minimal disruption.
Key Features and Functionality:
- Amazon Connect Migration Accelerator: Facilitates rapid and secure migration from legacy contact center platforms to Amazon Connect. Services include instance setup, contact flow and IVR migration, third-party and CRM system integrations, user and permission configuration, data migration, agent and supervisor training, user acceptance testing, and post-migration optimization.
- Enhanced Support Services: Provides 24/7/365 technical and business support for Amazon Connect environments and integrated AI agents. This encompasses unlimited technical requests, root cause analysis, configuration assistance, environmental troubleshooting, AI bot optimization, architectural guidance, change management support, and collaboration with third-party systems.
Primary Value and Solutions Provided:
CloudCookies addresses the complexities associated with transitioning to and operating within Amazon Connect by offering structured migration services and continuous support. Their solutions ensure minimal downtime during migration, enhance operational resilience, and optimize contact center performance. By leveraging AWS-native services such as Amazon Lex, AWS Lambda, Amazon S3, Amazon CloudWatch, and Contact Lens for Amazon Connect, CloudCookies enables organizations to achieve scalable, secure, and innovative customer engagement platforms.
