Geoff B.
GB
Geoff B.
Operations Director
Mid-Market (51-1000 emp.)
"CloudCall review"
5/5
What do you like best about CloudCall?

Easy to setup, allows the team to work anywhere Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The mobile app could be improved. integration with whatsapp would be good Review collected by and hosted on G2.com.

Response from Sean Hopkins of CloudCall
Edit edit

Hi Geoff,

Thank you, for leaving us a review, we appreciate your feedback!

We are constantly looking to improve our products and services and look forward to sharing updates with our customers about exciting updates we have made to our mobile app.

Sean Hopkins

CloudCall

JA
Jordan A.
Operations Manager
Small-Business (50 or fewer emp.)
"Fantastic integration, making our team more efficient."
5/5
What do you like best about CloudCall?

The flexibility CloudCall offers for remote-working is brilliant. Click-to-call is a game-changer for any business and the integration with our CRM that automates things our team does make a huge difference to efficiency and accuracy. A great product, and I would highly recommend it. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The admin portal could be more user-friendly. Review collected by and hosted on G2.com.

Bradley F.
BF
Bradley F.
Senior Recruitment Consultant
Small-Business (50 or fewer emp.)
"Great to integrate between mobile and work pc."
5/5
What do you like best about CloudCall?

Mobile app is really easy to use and integrates well with work PC Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Had one crash recently but were online again within a few hours Review collected by and hosted on G2.com.

EJ
Ethan J.
Sales Manager
Small-Business (50 or fewer emp.)
"Birds-Eye View"
5/5
What do you like best about CloudCall?

CloudCall is great for keeping a birds-eye view on the team and lending a hand when it's needed. If you see a member of staff struggling on a call, you can listen in and send helpful messages if they want you to. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

It would be nice to have video calls as part of the offering. Review collected by and hosted on G2.com.

MB
Melissa B.
Lease Administrator
Small-Business (50 or fewer emp.)
"Amazing!!!!"
5/5
What do you like best about CloudCall?

Cloudcall has allowed the business to listen into calls in real-time and link to the CRM - this has helped a great deal with a lot of our employees working from home in the last 18 months and will continue to do so going forward. The team at Cloudcall have always been accommodating when we were experiencing teething issues at the beginning, always taking the time to explain what was going on behind the scenes with our systems. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

No complaints so far from me. Fantastic customer service and fantastic system all around. Review collected by and hosted on G2.com.

EW
Emma W.
CEO
Small-Business (50 or fewer emp.)
"CloudCall has been integral to our remote working"
5/5
What do you like best about CloudCall?

The ability to listen to calls in real-time had been vital in onboarding, especially during Covid where the team were remote. Speeding up communication to clients and candidates has given our small outfit an important advantage and ensured we have grown during some difficult times. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The support last year was touch and go but seems to have been resolved and back to usual high standards. Review collected by and hosted on G2.com.

Philip O.
PO
Philip O.
Sales Unit Building Consultant
Small-Business (50 or fewer emp.)
"Reliable but pricey"
2.5/5
What do you like best about CloudCall?

Reliable, easy to use. Call recordings without notifications. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Customer Support is slow, advanced functionalities impossible to figure out by oneself. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
CS
Verified User in Staffing and Recruiting
Small-Business (50 or fewer emp.)
"Fantastic integration"
5/5
What do you like best about CloudCall?

CloudCall integrates with my CRM, meaning I hardly ever have to leave it. Enabling me to be more productive throughout the day. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

I've not been using the software for that long, but I'm yet to find any issues. Review collected by and hosted on G2.com.

WS
Wade S.
Sales Manager
Small-Business (50 or fewer emp.)
"Brilliant!"
5/5
What do you like best about CloudCall?

Generally, CloudCall has been great for saving time. There's a lot of admin tasks that don't need to be done manually anymore. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

There's no video calling on the platform at the moment. Review collected by and hosted on G2.com.

Mehmet Y.
MY
Mehmet Y.
CTO
Small-Business (50 or fewer emp.)
"Great Contact center solution"
5/5
What do you like best about CloudCall?

Can make calls from anywhere and anytime. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

using the portal is a bit hard for changing configration Review collected by and hosted on G2.com.