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UM

Verified User in Market Research

Small-Business (50 or fewer emp.)

10/16/2024

"Using CloudCall for clean calls all over the world"

4/5

What do you like best about CloudCall?

I use CloudCall as an SDR in a company. CloudCall is integrated into my sales outreach tool, and I don't know anything about integrations, but I know that the calls are clean and perfect. Cleanliness, voicemails, and simplicity are all advantages that make it easier for me to make calls smoothly. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

No matter how hard I try, I can't find any faults, apart from the fact that sometimes it simply fails to connect a call if I call in the MENA region, but I suspect that this is more due to my sales outreach application than to CloudCall. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

CloudCall enables me as an SDR who makes over 100 calls a day to make clean and clear calls regardless of the quality of equipment I use and in which environment. My equipment is quite solid, my company invests money in the equipment and the microphones are top-notch, but a couple of times I found myself in a situation where I didn't have my microphone and headphones and the calls were clear. Review collected by and hosted on G2.com.

AS

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

5/20/2025

"CloudCall is not reliable"

0.5/5

What do you like best about CloudCall?

It integrates with Bullhorn which allows BH users to call. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

It is a horrible product and is not reliable. Calls drop often and are not reliable. It does not receive updates. Review collected by and hosted on G2.com.

Response from Ashley Bowlin of CloudCall

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Hi there,

Thank you for taking the time to leave a review. We’re truly sorry to hear about the reliability issues you experienced — we know how critical consistent performance is, especially in staffing.

This is why we’ve fully replatformed CloudCall with the launch of our new o1 solution, built from the ground up to improve call quality, stability, and integration performance for Bullhorn users.

When your team is ready to revisit your VoIP provider, we’d love to show you how far we’ve come.

Wishing you continued success,

CloudCall

RW

Ryan W.

property acquisition consultant

Mid-Market (51-1000 emp.)

9/26/2024

"good system"

4/5

What do you like best about CloudCall?

allows me to speak to customers clearly and listen back to train myself to get better Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

sometimes cuts out and dops - can also take a while to come back on Review collected by and hosted on G2.com.

Response from Whitney Power-Garling of CloudCall

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Thank you so much for your feedback! We’re glad to hear CloudCall is helping you connect clearly with your customers and giving you the chance to fine-tune your skills. We understand how frustrating call dropouts can be (we’re working very hard to make the new CloudCall01 connect without fail). Your feedback means a lot to us, and helps us look for ways to make things even better for you. We're grateful to be part of your success in closing those property deals! 📱🏡💰

US

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

6/24/2024

"Don't order cloudcall if you want a modern, user friendly communication tool"

0.5/5

What do you like best about CloudCall?

Not a lot to be honest. Couldn't wait to get rid of it, I lobbied to get rid of it in our organisation for 2 years. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

It logs out randomly. It also has a ridiculous login process that require remembering an obscure number and password.

It drops out too frequently to be reliable. .

It is slow and clunky to use.

Poor support on offer in Australia

When we told them we were changing software they turned off our phone number 2 weeks before the changeover.

The mobile tool is next to useless.

It doesn't login when we open our CRM that it links to, and there are two apps you need to have running for it to work.

It is terrible for occasional users, when you go to use it, it isn't ready. Review collected by and hosted on G2.com.

Response from Whitney Power-Garling of CloudCall

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Thank you for sharing your feedback. We’re sorry CloudCall didn’t meet your expectations. With our new CloudCall01 platform, we’ve made major improvements to login processes, reliability, and support. It’s been rebuilt for better performance and a smoother overall experience. If you’d like to hear more about the Classic-01 updates or have questions, please let us know. Your honest feedback is invaluable and inspires us to continually improve. 🙏

SM

Sidharth M.

Sales Lead

Small-Business (50 or fewer emp.)

10/17/2024

"Very pleasant experience"

4.5/5

What do you like best about CloudCall?

Pretty much everything is amazing. Its easy to use and very functional. Ease of integration as well is very easy Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

i dont like the fact that we cant power dial on it like kixie Review collected by and hosted on G2.com.

RW

Rashawn W.

Human Resources Coordinator

Small-Business (50 or fewer emp.)

10/24/2024

"Great Addition For Team Advancement"

4/5

What do you like best about CloudCall?

We use MS Teams and this helps us increase production communication and collaborative efforts. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

My team has not found anything that would make them dislike it. Review collected by and hosted on G2.com.

SG

Sreyoshi G.

Senior Technical Recruiter

Small-Business (50 or fewer emp.)

7/17/2024

"Great calling service"

5/5

What do you like best about CloudCall?

Ease of access and privacy of personal phone Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The call back button is same position as call end button. Sometimes you call back after they hang up Review collected by and hosted on G2.com.

US

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

10/16/2024

"It mostly works however at times the connection could be beter"

2.5/5

What do you like best about CloudCall?

it is very easy to use and managed to pick it up in a day Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

the call connection can be dodgy where i cannot hear the customer or they cant hear me Review collected by and hosted on G2.com.

KP

Kelly P.

Recruiting Consultant

Mid-Market (51-1000 emp.)

11/29/2022

"Not one of my favorites"

3.5/5

What do you like best about CloudCall?

The dial pad is easy to use. The navigate buttons are easy to see. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Log in is a bit confusing, and you can get lost. Calls drop quite easily. When I am connected to my laptop via my headset, I cannot walk around if I have bad service or it gets loud, like I can with my cell. Review collected by and hosted on G2.com.

Response from Ted Ruscitti of CloudCall

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Hi Kelly,

Thank you for your feedback. I'm sorry to see that you have not been able to accept the platform as we would hope. We have some exciting initiatives planned in the year ahead that will likely benefit you in your use of CloudCall. If you are open to it, I would love to chat with you so we can better leverage your input. If interested, please reach out to our account team and tell them to connect you with me.

Best,

Ted Ruscitti

Chief Customer Success Officer

CloudCall

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

11/18/2022

"Generally solid and reliable"

4.5/5

What do you like best about CloudCall?

The reporting side is generally pretty good for what we need and it's good to have a dedicated account manager looking after us. It's easy to reassign unused numbers to new staff, create hunt groups and set up campaigns. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

It's currently not possible to have itemised old call recordings from the archives, so these come through as bulk files with no particular identifiers other than the timescale requested. It can also sometimes take a little while for the support team to respond to tickets, though I assume this is possibly due to large workloads and maybe not enough staff. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

The call recordings on the portal are helpful in ascertaining vital information we need to resolve complaints and investigate various customer issues. We can also get an accurate idea of agent activity on the phones and monitor their interactions with our customers (live if required through the real-time call listening function). Review collected by and hosted on G2.com.

Response from Ted Ruscitti of CloudCall

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Hello and thank you for leaving us a review. I'll ensure we take your feedback to the team regarding old call recordings. As for support, we've made some very significant changes to our structure and processes in the last few months that are intended to ensure we meet your needs in a consistently timely fashion. I am optimistic that you will see an improvement in support response time moving forward.

Best,

Ted Ruscitti

Chief Customer Success Officer

CloudCall