---
title: CloudCall Reviews
meta_title: 'CloudCall Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 74 reviews by the users' company size, role or industry to
  find out how CloudCall works for a business like yours.
aggregate_rating:
  rating_value: 3.9
  review_count: 74
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# CloudCall Reviews
**Vendor:** CloudCall Group Plc  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 3.9/5.0  
**Total Reviews:** 74
## About CloudCall
Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com



## CloudCall Pros & Cons
**What users like:**

- Users highlight the **ease of use** of CloudCall, enjoying seamless communication and efficient management of their needs. (11 reviews)
- Users love the **easy integration** of CloudCall with CRMs, enhancing communication and collaboration seamlessly. (8 reviews)
- Users enjoy the **easy setup** of CloudCall, allowing for quick initiation and effective communication management. (5 reviews)
- Users praise the **seamless integrations** of CloudCall, enhancing communication tracking and overall workflow efficiency. (5 reviews)
- Users commend CloudCall for its **exceptional customer support** , highlighting responsive and caring assistance throughout their experience. (4 reviews)
- Easy Communication (4 reviews)
- Features (4 reviews)
- Users appreciate the **intuitive interface** of CloudCall, making it easy to use and implement effectively. (4 reviews)
- CRM Integration (3 reviews)
- Customer Service (3 reviews)

**What users dislike:**

- Users often experience **poor call quality** with dropped calls and unreliable connections impacting communication effectiveness. (4 reviews)
- Users experience **audio problems** with CloudCall, leading to difficulties in communication during calls. (2 reviews)
- Users report frequent **call drops** with CloudCall, highlighting a major concern for reliability and user experience. (2 reviews)
- Users experience **call connection issues** that disrupt communication, leading to frustrating interactions with customers. (2 reviews)
- Users report **slow customer service response** and issues with log in and call quality affecting their experience. (2 reviews)
- Technical Assistance (2 reviews)
- Voice Quality (2 reviews)
- Call Recording (1 reviews)
- Chat Functionality Issues (1 reviews)
- Users experience **connection issues** with CloudCall, often facing dropped calls and audio problems during conversations. (1 reviews)

## CloudCall Reviews
  ### 1. It mostly works however at times the connection could be beter

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 16, 2024

**What do you like best about CloudCall?**

it is very easy to use and managed to pick it up in a day

**What do you dislike about CloudCall?**

the call connection can be dodgy where i cannot hear the customer or they cant hear me

**What problems is CloudCall solving and how is that benefiting you?**

calling cutsomers without the use of a landline

  ### 2. Cloudcall has top tier support, and is a fantastic product

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jeff W. | Director of IT, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 17, 2022

**What do you like best about CloudCall?**

The best thing about Cloudcall is its Bullhorn integration.  It is also easy to use, reliable and they have a great tech support team.

**What do you dislike about CloudCall?**

The biggest issues that we have arise from using headsets that don't always behave.  Cloudcall itself is terrific.

**What problems is CloudCall solving and how is that benefiting you?**

Cloudcall automates a lot of our workflow by opening notes automatically in Bullhorn.  That saves a lot of time and clicks.

**Official Response from Ted Ruscitti:**

> Hi Jeff,

Thanks very much for taking the time to leave us a review. I'm thrilled to see that you are happy with our product and support and that our Bullhorn integration is making your life easier. 

Much appreciated.

Ted Ruscitti 
Chief Customer Success Officer
CloudCall


## CloudCall Discussions
  - [What is CloudCall communicator?](https://www.g2.com/discussions/what-is-cloudcall-communicator) - 1 comment
  - [Is CloudCall voip?](https://www.g2.com/discussions/is-cloudcall-voip) - 1 comment

- [View CloudCall pricing details and edition comparison](https://www.g2.com/products/cloudcall/reviews?filters%5Bsentiment_snippet%5D=1644246&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A31%3A11+-0500&secure%5Bsession_id%5D=33aa3840-113d-4008-aabd-b424f56916d4&secure%5Btoken%5D=8baed41f0be1dd45d8b091e4662dce51070cdb6bf8b5cee465d1d2f953052532&format=llm_user)
## CloudCall Integrations
  - [Access CRM](https://www.g2.com/products/access-crm/reviews)
  - [Access Vincere Evo](https://www.g2.com/products/access-vincere-evo/reviews)
  - [Bullhorn](https://www.g2.com/products/bullhorn/reviews)
  - [Chameleoni](https://www.g2.com/products/chameleoni/reviews)
  - [JobDiva](https://www.g2.com/products/jobdiva/reviews)
  - [LaborEdge](https://www.g2.com/products/laboredge/reviews)
  - [Prodoscore](https://www.g2.com/products/prodoscore/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)

## CloudCall Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Channels**
- Voice
- Social
- Live Chat
- Mobile SMS
- Email

**Platform**
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Basic Communication**
- Phone Calls
- Instant Messaging
- Conference Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Functions**
- Call Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

## Top CloudCall Alternatives
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