---
title: Cloud Voice Infrastructure Reviews
meta_title: 'Cloud Voice Infrastructure Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Cloud Voice Infrastructure works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-06-21'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Cloud Voice Infrastructure Reviews
**Vendor:** BroadConnect Telecom  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Cloud Voice Infrastructure
A cloud-based, hosted infrastructure solution which provides a fully managed, end-to-end service that enables customers to take advantage of a hosted telephony solution with a full suite of Unified Communications features and capabilities.




## Cloud Voice Infrastructure Reviews
  ### 1. Using BroadConnect Telecom’s Cloud Voice solution form Last 5 years

**Rating:** 5.0/5.0 stars

**Reviewed by:** simi l. | SEO Specilist, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 17, 2015

**What do you like best about Cloud Voice Infrastructure?**

We’ve been using BroadConnect Telecom’s Cloud Voice solution for about 5 years and has been a highly reliable and flexible communications tool which has actually proven that it is a future-proofed solution for us - As they promised! 

**What do you dislike about Cloud Voice Infrastructure?**

Broad-connect Provides a future-proofed solution for us - As they promised! Everything was good

**What problems is Cloud Voice Infrastructure solving and how is that benefiting you?**

There were no initial hardware costs or lengthy engineer visits, and calling/feature plans were easily shared across the business. I’d highly recommend BroadConnect’s SIP Trunking services to anyone that is looking for a secure and reliable telecom solution!


## Cloud Voice Infrastructure Discussions
  - [What is Cloud Voice Infrastructure used for?](https://www.g2.com/discussions/what-is-cloud-voice-infrastructure-used-for)

- [View Cloud Voice Infrastructure pricing details and edition comparison](https://www.g2.com/products/cloud-voice-infrastructure/reviews?open_modal_url=%2Fproducts%2Fcloud-voice-infrastructure%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fcloud-voice-infrastructure%252Freviews%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-08-08+09%3A08%3A09+-0500&secure%5Bsession_id%5D=e69e8724-b864-46b0-a4d9-8981838b0ff1&secure%5Btoken%5D=398df122bec1cb06437de360701dfbc1c229709e20320631ee3e5137660e02fd&format=llm_user)

## Cloud Voice Infrastructure Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

## Top Cloud Voice Infrastructure Alternatives
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)
  - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,060 reviews)
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,577 reviews)