Cloud Journey Group is a boutique consulting firm specializing in personalized solutions across all Salesforce clouds and Certinia products. Founded in 2020, the company is dedicated to helping businesses optimize their Salesforce and Certinia experiences by offering tailored, white-glove services that enhance business processes and eliminate inefficiencies. Key Features and Functionality: - Comprehensive Platform Expertise: Cloud Journey Group covers nearly every cloud and product that Salesforce offers, including Sales Cloud, Service Cloud, Marketing Cloud, Field Service, and more. Their team has extensive experience in implementations, upgrades, and enhancements, ensuring clients stay on the cutting edge of technology. - Managed Support Services: Beyond initial implementations, the company provides ongoing support through custom-built managed services engagements. These services include administrative support, training, platform enhancements, and more, tailored to fit each client's unique needs. - Certinia Partnership: As a proud partner of Certinia, the leading Professional Services Automation and Enterprise Resource Planning solution on the Salesforce platform, Cloud Journey Group offers integrated solutions that unify business operations on a single platform. Primary Value and Solutions for Users: Cloud Journey Group's primary value lies in its process-first approach to technology, ensuring that business applications are tailored to each client's specific needs. By focusing on refining business processes, the company helps eliminate bottlenecks, reduce dual-entry, and declutter operations, leading to increased efficiency and productivity. Their team of Salesforce Certified Architects, Consultants, and experienced Project Managers ensures that clients receive expert advice based on individual capabilities and experience, rather than sales quotas. This approach allows clients to focus on their core business activities while Cloud Journey Group optimizes their Salesforce and Certinia platforms to work seamlessly for them.