# Top 10 Ytel Alternatives & Competitors
**Average Rating:** 4.5/5
**Total Number of Reviews:** 17
If you are considering Ytel, you may also want to investigate similar alternatives or competitors to find the best solution. Contact Center Software is a widely used technology, and many people are seeking easy to use, innovative software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to Ytel include communication and calls. The best overall Ytel alternative is Talkdesk. Other similar apps like Ytel are Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, NICE CXone, and UJET. Ytel alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms).


## Best Paid & Free Alternatives to Ytel
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
  - [UJET](https://www.g2.com/products/ujet/reviews)
  - [Dixa](https://www.g2.com/products/dixa/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Nextiva](https://www.g2.com/products/nextiva/reviews)
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)

## Top 10 Alternatives to Ytel Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Ytel stacks up to the competition, check reviews from current & previous users in industries like Marketing and Advertising, Telecommunications, and Food Production, and find the best product for your business.


  ### 1. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
By Talkdesk
**Average Rating:** 4.4/5
**Total Reviews:** 2,537
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.


Reviewers say compared to Ytel, Talkdesk is:
- Slower to reach roi
- More expensive
Categories in common with Ytel: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Ytel vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-ytel)
**Compare Talkdesk with other alternatives:**
- [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk)
- [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk)
- [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk)
- [Talkdesk vs UJET](https://www.g2.com/compare/talkdesk-vs-ujet)
- [Talkdesk vs Dixa](https://www.g2.com/compare/dixa-vs-talkdesk)
- [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk)
- [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk)
- [Talkdesk vs Nextiva](https://www.g2.com/compare/nextiva-vs-talkdesk)
- [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk)

  ### 2. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
By Five9
**Average Rating:** 4.1/5
**Total Reviews:** 625
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.


Reviewers say compared to Ytel, Five9 Intelligent Cloud Contact Center Platform is:
- Slower to reach roi
- More expensive
Categories in common with Ytel: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Ytel vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ytel)
**Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:**
- [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk)
- [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx)
- [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone)
- [Five9 Intelligent Cloud Contact Center Platform vs UJET](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ujet)
- [Five9 Intelligent Cloud Contact Center Platform vs Dixa](https://www.g2.com/compare/dixa-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs Aircall](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs Nextiva](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nextiva)
- [Five9 Intelligent Cloud Contact Center Platform vs JustCall](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall)

  ### 3. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
By Genesys
**Average Rating:** 4.4/5
**Total Reviews:** 1,558
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.


Reviewers say compared to Ytel, Genesys Cloud CX is:
- Slower to reach roi
- More expensive
Categories in common with Ytel: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Ytel vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ytel)
**Compare Genesys Cloud CX with other alternatives:**
- [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk)
- [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone)
- [Genesys Cloud CX vs UJET](https://www.g2.com/compare/genesys-cloud-cx-vs-ujet)
- [Genesys Cloud CX vs Dixa](https://www.g2.com/compare/dixa-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Nextiva](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva)
- [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall)

  ### 4. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
By NiCE
**Average Rating:** 4.3/5
**Total Reviews:** 1,730
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.


Reviewers say compared to Ytel, NICE CXone is:
- Slower to reach roi
Categories in common with Ytel: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Ytel vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ytel)
**Compare NICE CXone with other alternatives:**
- [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk)
- [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone)
- [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone)
- [NICE CXone vs UJET](https://www.g2.com/compare/nice-cxone-vs-ujet)
- [NICE CXone vs Dixa](https://www.g2.com/compare/dixa-vs-nice-cxone)
- [NICE CXone vs Aircall](https://www.g2.com/compare/aircall-vs-nice-cxone)
- [NICE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone)
- [NICE CXone vs Nextiva](https://www.g2.com/compare/nice-cxone-vs-nextiva)
- [NICE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone)

  ### 5. [UJET](https://www.g2.com/products/ujet/reviews)
By UJET
**Average Rating:** 4.7/5
**Total Reviews:** 1,130
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.


Reviewers say compared to Ytel, UJET is:
- Slower to reach roi
- Easier to admin
- Easier to set up
Categories in common with Ytel: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Ytel vs UJET](https://www.g2.com/compare/ujet-vs-ytel)
**Compare UJET with other alternatives:**
- [UJET vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-ujet)
- [UJET vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ujet)
- [UJET vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ujet)
- [UJET vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ujet)
- [UJET vs Dixa](https://www.g2.com/compare/dixa-vs-ujet)
- [UJET vs Aircall](https://www.g2.com/compare/aircall-vs-ujet)
- [UJET vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ujet)
- [UJET vs Nextiva](https://www.g2.com/compare/nextiva-vs-ujet)
- [UJET vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ujet)

  ### 6. [Dixa](https://www.g2.com/products/dixa/reviews)
By Dixa
**Average Rating:** 4.2/5
**Total Reviews:** 391
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.


Reviewers say compared to Ytel, Dixa is:
- Slower to reach roi
Categories in common with Ytel: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Ytel vs Dixa](https://www.g2.com/compare/dixa-vs-ytel)
**Compare Dixa with other alternatives:**
- [Dixa vs Talkdesk](https://www.g2.com/compare/dixa-vs-talkdesk)
- [Dixa vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/dixa-vs-five9-intelligent-cloud-contact-center-platform)
- [Dixa vs Genesys Cloud CX](https://www.g2.com/compare/dixa-vs-genesys-cloud-cx)
- [Dixa vs NICE CXone](https://www.g2.com/compare/dixa-vs-nice-cxone)
- [Dixa vs UJET](https://www.g2.com/compare/dixa-vs-ujet)
- [Dixa vs Aircall](https://www.g2.com/compare/aircall-vs-dixa)
- [Dixa vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-dixa)
- [Dixa vs Nextiva](https://www.g2.com/compare/dixa-vs-nextiva)
- [Dixa vs JustCall](https://www.g2.com/compare/dixa-vs-saas-labs-justcall)

  ### 7. [Aircall](https://www.g2.com/products/aircall/reviews)
By Aircall
**Average Rating:** 4.4/5
**Total Reviews:** 1,632
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.


Reviewers say compared to Ytel, Aircall is:
- Slower to reach roi
Categories in common with Ytel: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Ytel vs Aircall](https://www.g2.com/compare/aircall-vs-ytel)
**Compare Aircall with other alternatives:**
- [Aircall vs Talkdesk](https://www.g2.com/compare/aircall-vs-talkdesk)
- [Aircall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform)
- [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx)
- [Aircall vs NICE CXone](https://www.g2.com/compare/aircall-vs-nice-cxone)
- [Aircall vs UJET](https://www.g2.com/compare/aircall-vs-ujet)
- [Aircall vs Dixa](https://www.g2.com/compare/aircall-vs-dixa)
- [Aircall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aircall)
- [Aircall vs Nextiva](https://www.g2.com/compare/aircall-vs-nextiva)
- [Aircall vs JustCall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall)

  ### 8. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
By Salesforce
**Average Rating:** 4.4/5
**Total Reviews:** 7,358
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.


Reviewers say compared to Ytel, Agentforce Service (formerly Salesforce Service Cloud) is:
- Slower to reach roi
- More expensive
Categories in common with Ytel: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Ytel vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ytel)
**Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:**
- [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx)
- [Agentforce Service (formerly Salesforce Service Cloud) vs NICE CXone](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone)
- [Agentforce Service (formerly Salesforce Service Cloud) vs UJET](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ujet)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Dixa](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-dixa)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Aircall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aircall)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Nextiva](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nextiva)
- [Agentforce Service (formerly Salesforce Service Cloud) vs JustCall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall)

  ### 9. [Nextiva](https://www.g2.com/products/nextiva/reviews)
By Nextiva
**Average Rating:** 4.5/5
**Total Reviews:** 3,593
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.


Reviewers say compared to Ytel, Nextiva is:
- Slower to reach roi
- More expensive
Categories in common with Ytel: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Ytel vs Nextiva](https://www.g2.com/compare/nextiva-vs-ytel)
**Compare Nextiva with other alternatives:**
- [Nextiva vs Talkdesk](https://www.g2.com/compare/nextiva-vs-talkdesk)
- [Nextiva vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nextiva)
- [Nextiva vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva)
- [Nextiva vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-nextiva)
- [Nextiva vs UJET](https://www.g2.com/compare/nextiva-vs-ujet)
- [Nextiva vs Dixa](https://www.g2.com/compare/dixa-vs-nextiva)
- [Nextiva vs Aircall](https://www.g2.com/compare/aircall-vs-nextiva)
- [Nextiva vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nextiva)
- [Nextiva vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva)

  ### 10. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
By Saas Labs
**Average Rating:** 4.3/5
**Total Reviews:** 2,390
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries


Reviewers say compared to Ytel, JustCall is:
- Slower to reach roi
Categories in common with Ytel: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Ytel vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ytel)
**Compare JustCall with other alternatives:**
- [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk)
- [JustCall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall)
- [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall)
- [JustCall vs NICE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone)
- [JustCall vs UJET](https://www.g2.com/compare/saas-labs-justcall-vs-ujet)
- [JustCall vs Dixa](https://www.g2.com/compare/dixa-vs-saas-labs-justcall)
- [JustCall vs Aircall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall)
- [JustCall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall)
- [JustCall vs Nextiva](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva)


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