JL
Joel L.
Mid-Market (51-1000 emp.)
"Cloud Coach Review"
5/5
What do you like best about Cloud Coach?

In our business, we must report actuals to clients on a weekly basis with details around where the hours are being incurred. The Kanban boards with the Cards feature allows us to track estimates/ETC's and actual time at an itemized level for easy reporting back to the client. Review collected by and hosted on G2.com.

What do you dislike about Cloud Coach?

Our team does not need to use Cards for every client engagement and can simply use the Tasks for time reporting. There isn't an eay way to report on all time grouped by Task or Card in the same view. Review collected by and hosted on G2.com.

SR
Stephen R.
Mid-Market (51-1000 emp.)
"New Admin - Onboarding"
4.5/5
What do you like best about Cloud Coach?

We just purchased Cloud Coach. The sales and services team have been very helpful all the way through the process. The product looks solid so far but we are just starting implementation. I have started the training courses and they look fairly decent and expect to complete them in the next week. Review collected by and hosted on G2.com.

What do you dislike about Cloud Coach?

Nothing so far. As I said we are just starting training/implementation so we have a way to go. Review collected by and hosted on G2.com.

Response from Jonny Pugh of Cloud Coach

Hi Stephen, thanks for taking the time to review Cloud Coach from the perspective of a new customer. We are very proud of the work our onboarding and implementation teams do to set our customers up for success. As you continue to get up and running with Cloud Coach please let your CSM and support teams know how we can continue to improve.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Cloud Coach Falls a Bit Short"
2.5/5
What do you like best about Cloud Coach?

Integrations with Salesforce was what attracted us initially. Review collected by and hosted on G2.com.

What do you dislike about Cloud Coach?

My Day feature often glitchy for our developers, have brought it to the attention of the Cloud Coach team on two occasions, still waiting on resolution. Very difficult to make changes to a waterfall, limited and rigid. Review collected by and hosted on G2.com.

Verified User in Security and Investigations
ES
Verified User in Security and Investigations
Enterprise (> 1000 emp.)
"CloudCoach integration to Salesforce"
4.5/5
What do you like best about Cloud Coach?

The easy admin capabilities in CC that does not interfere with our SF configuration - our CC admins have a lot of freedom to tailor the out-of-the-box templates and functionalities Review collected by and hosted on G2.com.

What do you dislike about Cloud Coach?

We've experienced some issues with latest updates and patches - that seems to be solved now Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Cloud Coach Review"
3.5/5
What do you like best about Cloud Coach?

Each section of the project is laid out clearly. Review collected by and hosted on G2.com.

What do you dislike about Cloud Coach?

Its more than we need as an organization. Review collected by and hosted on G2.com.

Dwayne S.
DS
Dwayne S.
Principal Consultant
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Happy but need more"
4/5
What do you like best about Cloud Coach?

Task management and assignment is good and links to cases in Salesforce so team can log billable time on cases. Review collected by and hosted on G2.com.

What do you dislike about Cloud Coach?

Resource/Capacity planning could be better. Reporting is okay if you stick with the Out of the box reports. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Project Management Tool"
3.5/5
What do you like best about Cloud Coach?

It allows me to easily track project budget and the associated tasks Review collected by and hosted on G2.com.

What do you dislike about Cloud Coach?

It does not work very well as a capacity planning tool for your open projects Review collected by and hosted on G2.com.

MC
Maria C.
Mid-Market (51-1000 emp.)
"It such a user friendly intuitive tool"
5/5
What do you like best about Cloud Coach?

It is an incredible tool that is constantly involving and improving our projects. I wouldn't be able to stay organized without it! Review collected by and hosted on G2.com.

What do you dislike about Cloud Coach?

There could be improvements on templeting. But I know this is down the line. Review collected by and hosted on G2.com.

Response from Jonny Pugh of Cloud Coach

We're thrilled to hear that Cloud Coach has been so helpful in keeping you organized and improving your projects. We appreciate your feedback on the templating and are constantly working to make improvements to enhance your experience.

Verified User in Program Development
AP
Verified User in Program Development
Mid-Market (51-1000 emp.)
"Cloud Coach implementation"
4/5
What do you like best about Cloud Coach?

I like being able to share what I'm working on with stakeholders with real time precision. Review collected by and hosted on G2.com.

What do you dislike about Cloud Coach?

I wish there were more options in the meeting section to allow for other MS Word abilities. There are some but I'd like the whole gamut of options. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
UO
Verified User in Oil & Energy
Mid-Market (51-1000 emp.)
"Workable but Don't Cut Corners in Execution"
3/5
What do you like best about Cloud Coach?

I like the phase view of a project. Very succinctly shows you where you are at in the project and where you need to action next. Review collected by and hosted on G2.com.

What do you dislike about Cloud Coach?

Reworks, if not set up carefully, can reset some initial timestamps which essentially deletes some data. Review collected by and hosted on G2.com.