I like that CloseBot's newer version allows leads to be directed down different paths based on their responses. This feature allows me to assign them to different agents, creating a more personalized and human-like interaction. The interface is impressively simpler than previous versions, making it more user-friendly. I also appreciate how much more efficient this version is; we moved from Zappy Chat to CloseBot and managed to create an experience of even better quality in just two weeks, compared to the six months it took with our previous service. It was a relief to find that the setup was pretty simple, mostly self-explanatory, and involved a minimal learning curve. With version two, it's even easier now. Review collected by and hosted on G2.com.

Sometimes when CloseBot is working with an external system, like 'Go High Level,' there are lagging issues, but it's unclear if this is due to CloseBot or the external system. This lag can make the process slow and can be frustrating. Additionally, while there have been improvements, the transparency of the conversation flow on the backend still needs enhancement. It's sometimes difficult to determine where the conversation went wrong, indicating a need for better clarity in tracking and evaluating conversation paths. Review collected by and hosted on G2.com.

the GUI is very intuitive and the support is next level! Review collected by and hosted on G2.com.

it's extremely focused on booking appointments which is not always necessary Review collected by and hosted on G2.com.

Works really well, extremely smart tool. Review collected by and hosted on G2.com.

Nothing, best tool out there. Worth every penny Review collected by and hosted on G2.com.

custom field updates can be done by cloebot Review collected by and hosted on G2.com.

how expensive it is and how quickly it drains your ghl wallet Review collected by and hosted on G2.com.

I appreciate CloseBot's ability to automatically close old support tickets after a specific time period, which keeps my system clean and ensures that only active conversations are visible to my team. This functionality helps prevent agents from wasting time rechecking old messages and reduces the risk of important, new messages getting buried. By effectively closing inactive conversations, CloseBot helps in highlighting conversations that truly need attention and ensures that my team focuses on real-time issues without any delays. I also enjoyed the very fast onboarding experience with CloseBot, including its Simple CRM connection and Intuitive Build Flow, making the setup process smooth and efficient. Review collected by and hosted on G2.com.

Sometimes the bot closes a ticket when the customer was going to reply soon, the issue wasn’t fully resolved, or the agent needed more time, which can feel rushed or premature. The opposite problem also occurs where some teams want inactive chats closed faster, while others desire more follow-ups before closing. Different teams might also want different timing for different channels. If the timing isn’t customizable enough, it creates friction. Review collected by and hosted on G2.com.

Closebot is hands down the best conversational AI platform on the market today.

As someone who’s used the platform since Nov 2023 I’ve seen how far it’s come, and it was already ahead from the start.

Setup takes just mins and you can get going quickly. You can also build complex custom bots to handle everything from lead gen to screening applicants for hiring.

This will be an integral part of our business in 2025 and beyond. Review collected by and hosted on G2.com.

Nothing comes to mind. With the new updates its purpose built for AI agencies. Review collected by and hosted on G2.com.

That it saves me time and headache from having to talk to agents Review collected by and hosted on G2.com.

There is a learning curve but I feel like it mostly on me Review collected by and hosted on G2.com.

I really like CloseBot because it's a far superior platform to any other I've experienced. It's a well-thought-out platform that's always pushing the boundaries, making it easy to use and helping us stay ahead of the competition. The initial setup was straightforward, which was a relief. Review collected by and hosted on G2.com.

Nothing, it's great. Review collected by and hosted on G2.com.

Easy to use and like the product updates happening frequently. Review collected by and hosted on G2.com.

I don't have anything I dislike about it. Review collected by and hosted on G2.com.

Very user-friendly. the drag-and-drop “Job Flow” builder makes it easy to design conversational flows without coding.

Setup is super quick.

Provides best customer support while emphasizing on 1:1 onboarding and live chat support. Review collected by and hosted on G2.com.

Bugs crop up fairly often, especially after upgrades when used frequently.

After upgrading to V2, certain integrations became less stable or reliable Review collected by and hosted on G2.com.