Being able to quickly look up contact records and immediately see our full interaction history makes managing client outreach feel seamless. With easy access to complete call recordings and accurate conversation transcripts—for both my calls and my team’s—it’s much easier to stay on top of every conversation and make sure no small detail gets missed. Review collected by and hosted on G2.com.

We’ve experienced occasional service disruptions, where the platform goes down or performance lags affect the entire team. Review collected by and hosted on G2.com.

Fast ways to sort leads and reach out to them making it easy to close more deals - the price is also reasonable for the 1 user plan, metrics especially the calling metrics are strong Review collected by and hosted on G2.com.

It's hard to learn and can feel cluttered leaving many leads forgotten if the organization is not perfect - the pricing for using more advanced features is not great, such as POWER dialer or simple automations that should really be in the free plan which other CRMs have Review collected by and hosted on G2.com.

It is super simple while all features are available. Compared to hubspot, pipedrive etc. close is way superior and does the job Review collected by and hosted on G2.com.

Each incoming mail always has the entire thread attached, although this is handled with the other mails which are inside the lead. Review collected by and hosted on G2.com.

I like how Close seamlessly integrates with our email systems, making it easy to see our email communication history going back to the first time we spoke to a prospect, which is really helpful. I also appreciate how they've been updating the product lately, with new features coming out almost weekly. Review collected by and hosted on G2.com.

I'd like to see the AI capabilities expanded so that we can do more prospect research automatically. Review collected by and hosted on G2.com.

Close helps me keep track of patient enquiries and pending replies in one place. I manage diet consultations at a clinic and also get health-related messages online, so it is useful to see who contacted me and what needs to be done next. Earlier, I used to note things in different places and sometimes forgot to reply on time.

I was able to start using Close without much effort. I added new enquiries, wrote short notes about the patient’s concern, and sent messages from the same screen. This saved time because I did not have to switch between different apps. I usually check it once or twice a day to see what is pending.

For my work, I only need simple things like keeping notes, setting reminders, and replying to messages. Close covers these needs well and helps me manage clinic communication in a more organised way without making the process complicated. Review collected by and hosted on G2.com.

Sometimes updates or changes made in Close dont reflect immediately, so I have to refresh the page to see the latest activity. This can be a little annoying when I’m in a hurry to check if a reply was sent or a note was saved. Also, I feel the notification alerts could be more reliable, because I still end up checking manually to make sure nothing is missed. Review collected by and hosted on G2.com.

The ai summary for all my calls makes my attention be fully on developing the call, also avoid spelling mistakes when going over email addresses Review collected by and hosted on G2.com.

Probably develop a filter to avoid counting double email actions when different teams have created duplicates of leads for dealing with partners, which causes my contact attempts to not be counted once per email actually sent, but once per each time the email is listed anywhere in close Review collected by and hosted on G2.com.

It’s easy to create email sequences and add prospects. Overall, it’s a great CRM, and I wish we could continue using it. Unfortunately, my company decided to build its own internal CRM. Review collected by and hosted on G2.com.

The calling feature can feel a little sluggish at times, but it works excellently with the autodialer. The user interface is also a bit different compared to other CRMs, so it takes some time to get used to. Once you do, though, you should be good to go. Review collected by and hosted on G2.com.

I love Close's predictive dialer. We used to have multiple cold callers in our team but with that dialer, only 2-3 guys can do the job of 10. It saves the pain of handling multiple channels to look up each lead since I can get concentrated analytics of all channels here, act upon them, and follow up with them as well. Once a lead comes inside Close from our cold email campaigns, it gets assigned to our SDR team, and they quickly follow up with the lead directly from Close and even call them to share our offer. Review collected by and hosted on G2.com.

Just the pricing seems to be a bit high for us at scale, no other complaints Review collected by and hosted on G2.com.

I like Close's intuitive interface and efficient lead management features. The intuitive interface makes navigation easy, while lead management tools help me organize prospects and follow up more effectively. The setup was straightforward and easy to complete with minimal training. Close offered us a simpler interface and more streamlined sales workflows compared to our previous CRM. Review collected by and hosted on G2.com.

The reporting features could be more customizable, and the pricing may be high for smaller teams. More flexible report filters, custom dashboards, and deeper analytics would make reporting more useful and actionable. Review collected by and hosted on G2.com.

I appreciate Close because it streamlines everything for me as an insurance broker, keeping it very simplified. It's budget-friendly, especially compared to other CRMs I've used in the past, which often cost $80 to $100 a month but don't offer everything that Close does. I'm paying only $20 to $30 a month for a lot more than what other CRM companies offer. I also find the initial setup very simple and easy. Review collected by and hosted on G2.com.

Nothing, no complaints at all. Review collected by and hosted on G2.com.