--- title: Close Reviews meta\_title: 'Close Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2068 reviews by the users' company size, role or industry to find out how Close works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2068 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Close Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. [(819 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226712&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. [(441 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227213&qs=pros-and-cons#reviews) Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. [(394 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1229783&qs=pros-and-cons#reviews) Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. [(387 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227306&qs=pros-and-cons#reviews) Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. [(358 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226682&qs=pros-and-cons#reviews) Users find that **missing features** on the mobile app limit functionality compared to the desktop version. [(244 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227758&qs=pros-and-cons#reviews) Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. [(181 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1230867&qs=pros-and-cons#reviews) Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. [(130 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1232748&qs=pros-and-cons#reviews) Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. [(95 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227417&qs=pros-and-cons#reviews) Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. [(92 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1228009&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Close ##### 1. Ease of Use Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. [ See 819 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226712&qs=pros-and-cons#reviews) See Related User Reviews ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ##### 2. Helpful Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. [ See 441 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227213&qs=pros-and-cons#reviews) See Related User Reviews ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ![Gaël L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaël L.") GL Gaël L. Small-Business (50 or fewer emp.) 4.5/5 "Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement" What do you like about Close? I use Close for everything sales related and it gives me visibility and clarity in my sales pipeline. I appreciate having a centralized place for all ##### 3. Features Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. [ See 394 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1229783&qs=pros-and-cons#reviews) See Related User Reviews ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ##### 4. Simple Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. [ See 387 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227306&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ![Gaël L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaël L.") GL Gaël L. Small-Business (50 or fewer emp.) 4.5/5 "Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement" What do you like about Close? I use Close for everything sales related and it gives me visibility and clarity in my sales pipeline. I appreciate having a centralized place for all ##### 5. Intuitive Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. [ See 358 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226682&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ![Gaël L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaël L.") GL Gaël L. Small-Business (50 or fewer emp.) 4.5/5 "Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement" What do you like about Close? I use Close for everything sales related and it gives me visibility and clarity in my sales pipeline. I appreciate having a centralized place for all ### 5 Cons or Disadvantages of Close ##### 1. Missing Features Users find that **missing features** on the mobile app limit functionality compared to the desktop version. [ See 244 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227758&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you dislike about Close? When I sort leads by a specific status and open one, then return to the previous tab, the sorting resets and the leads no longer stay filtered. To wor ![Gaël L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaël L.") GL Gaël L. Small-Business (50 or fewer emp.) 4.5/5 "Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement" What do you dislike about Close? I'd say the reporting section would be more complex to be able to reflect more ratios. Sales ratios per say, it feels a bit limited currently. ##### 2. Call Issues Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. [ See 181 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1230867&qs=pros-and-cons#reviews) See Related User Reviews MO Marisa O. 4.5/5 "Versatile CRM with Exceptional Support" What do you dislike about Close? I wish I could look at the lead info first before it jumps into the next call with power dialing. I can do it manually but it is not as easy. We would ![Saips .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saips .") S Saips . 4.5/5 "CRM That Organizes Conversations Perfectly" What do you dislike about Close? I would love to use Close for cold calls as well, but it doesn't support Serbian (+381) number, so I can't. I can but people will think I'm a scammer ##### 3. Limited Features Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. [ See 130 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1232748&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Close meeting AI Notetaker Captures Clear, Key Meeting Notes" What do you dislike about Close? The workflow feature isn't as good yet as the one in Hubspot. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Streamlined Sales Process with Close" What do you dislike about Close? While the existing reports are useful, they can feel a bit limited when you want highly customized views or more advanced dashboards. Having more drag ##### 4. Limited Customization Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. [ See 95 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227417&qs=pros-and-cons#reviews) See Related User Reviews ![Cathy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cathy A.") CA Cathy A. Small-Business (50 or fewer emp.) 4.5/5 "Superior Layout and Easy Navigation with Powerful Customer Reach Features" What do you dislike about Close? I think not being able to customise the column size when I'm trying to sort and view specific leads is a bit of a turn-off. ![Alvaro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvaro B.") AB Alvaro B. 4.5/5 "Simple and Effective Sales Management Tool" What do you dislike about Close? I think it could be improved, the reports. And most of them, the reports of activities, some custom activities it's hard to see or I don't know yet ho ##### 5. Learning Curve Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. [ See 92 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1228009&qs=pros-and-cons#reviews) See Related User Reviews ![Alvaro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvaro B.") AB Alvaro B. 4.5/5 "Simple and Effective Sales Management Tool" What do you dislike about Close? I think it could be improved, the reports. And most of them, the reports of activities, some custom activities it's hard to see or I don't know yet ho ![Michael J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael J.") MJ Michael J. 4.5/5 "Effortless Communication and Organization with Close" What do you dislike about Close? I find the communication log history, especially for text messages, challenging. There's no easy way to review sent text history; you have to dig for ![Cathy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cathy A.") CA Cathy A. Founder Small-Business (50 or fewer emp.) 2/17/2026 "Superior Layout and Easy Navigation with Powerful Customer Reach Features" 4.5/5 What do you like best about Close? The layout is superior. I love how easy it is to navigate and read information. I love the different features it has as well in terms of customer reach. Review collected by and hosted on G2.com. What do you dislike about Close? I think not being able to customise the column size when I'm trying to sort and view specific leads is a bit of a turn-off. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Being able to stay on track with customer follow-ups, whether its sales related or customer service-related. I like how I can organise my tasks and not miss out on anything. Review collected by and hosted on G2.com. Show More 2/19/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Heena M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heena M.") HM Heena M. subject matter expert Enterprise (\> 1000 emp.) 1/29/2026 "One-Stop Solution with Seamless Integration" 5/5 What do you like best about Close? I find integrating Close with tools like Calendly and Slack super easy and helpful. It's amazing how I can just put an icon on a Slack thread and it generates leads in Close. I love that I can do everything in one place without needing any other software to call or email, and I can make changes to lead information anytime. The integration with other apps to auto-add leads to Close also saves me a lot of time. The initial setup was easy because I watched various videos. Review collected by and hosted on G2.com. What do you dislike about Close? I wish it gives option to text as well as I can only call or email. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close centralizes communication tools, allowing emailing and calling all in one place. It simplifies lead management by integrating with other apps, auto-adding leads, and minimizing manual details entry. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JN Jose N. Director of operations Small-Business (50 or fewer emp.) 10/2/2025 "Close CRM keeps us sharp, fast, and focused" 5/5 What do you like best about Close? Close is incredibly intuitive — the ease of use is one of its biggest strengths. From day one, our team could navigate the platform without training, and it’s made daily tasks feel effortless. The number of features is also impressive: everything from lead tracking to automated follow-ups is built in, but it never feels bloated. The ease of implementation was a pleasant surprise — setup was fast, and we didn’t need a long onboarding process. Plus, the ease of integration with our existing tools made adoption seamless. We use Close daily, and it’s become a central part of our workflow. Review collected by and hosted on G2.com. What do you dislike about Close? Honestly, very little. If anything, I’d love even more customization in reporting views. That said, the customer support team has been responsive and helpful whenever we’ve had questions — so even small issues get resolved quickly. Despite the rich feature set, Close stays fast and uncluttered, which is rare for CRMs. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close helps us stay fast, organized, and responsive across internal operations and outreach workflows. It solves the problem of juggling multiple tools by giving us one streamlined platform for CRM, email tracking, and sales engagement. We can follow up quickly, track conversations, and manage tasks without losing momentum. It’s a huge boost to our productivity and clarity — especially in a fast-moving environment where timing and context matter. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adam A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam A.") AA Adam A. 1/9/2026 "Revolutionized Our Sales with Speed and Simplicity" 5/5 What do you like best about Close? I really appreciate how fast, easy, and simple Close is to use; it outshines other CRMs in that regard. It's been a game changer for being able to dial and call leads at a mass scale, helping me make a lot of money for my company. Compared to Go High Level, Close is better in every way. The initial setup was pretty simple as well, with no problems at all for the managers who set it up. Review collected by and hosted on G2.com. What do you dislike about Close? Nothing is even needed to improve, maybe just an option to make the power dialer double dial leads that don't pick up before moving on. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close allows me to dial and call leads at a mass scale, making it easy and fast to generate significant revenue for my company. It's simple to use, outperforming other CRMs I've tried. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Theresa D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theresa D.") TD Theresa D. 2/6/2026 "Effortless Email Flow and Contact Management" 4/5 What do you like best about Close? I appreciate Close for letting me send an email flow without having to constantly check back when to send the next email. It keeps my contacts organized with the correct phone numbers and emails. I like how it lets me create email flows for different kinds of companies. Close is pretty easy to use; it's not that difficult, and it's self-explanatory for the most part. I definitely value the email flow feature and the ability to see if people have opened my emails. Review collected by and hosted on G2.com. What do you dislike about Close? I think just the overall interface could look a little bit better. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close to send email flows without needing to check back for the next send. It organizes my contacts with correct phone numbers and emails. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Shiv Om C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shiv Om C.") SC Shiv Om C. Engagement Manager Mid-Market (51-1000 emp.) 9/22/2025 "CRM – that widens your reach" 4/5 What do you like best about Close? What I like the most is the email campaign and workflow feature. It helps us reach more people with mass campaigns, and at the same time, we can send quick one-to-one emails right after a call using templates. This way, we can follow the 3M strategy faster and more easily. Review collected by and hosted on G2.com. What do you dislike about Close? The filters available in Close feel a bit rigid, which sometimes makes it challenging to create smart views effectively Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? That’s the thing—I’d say Close has its own benefits and advantages. It’s really an all-in-one solution for business development. You can manage the entire sales process here, from lead creation to closure. The features are fantastic—like email templates, snippets, workflows, and calling—all in one place to keep track of communication within the CRM. On top of that, you can manage or customize your pipeline as per your needs. Overall, it’s a huge time-saver, keeping all records in one place. It works as an email marketing tool, a lead management tool, a calling tool, and even integrates with a variety of software, which really helps boost efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay H.") JH Jay H. 1/9/2026 "AI-Powered CRM with Room for Improvement" 5/5 What do you like best about Close? I appreciate Close for its great AI assistance in lead summarizing and lead search. I also find the task system awesome. The AI assistance is present in every step, which is really helpful. Additionally, the call recognition system works well, making my experience smoother than before. The initial setup of Close was dope, which made it easy for me to get started. Review collected by and hosted on G2.com. What do you dislike about Close? I think activities need to be more organized or have some filters. Filters should be clearer in everything. Also, leads can be messed up and I feel there needs to be a better AI-optimized lead list. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close provides great AI assistance on lead summarizing and lead search, and has an awesome task system. It's got AI assistance integrated in every step, making it super helpful for managing tasks and leads efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JF Julian F. Analysts Mid-Market (51-1000 emp.) 1/30/2026 "Streamlined Sales Management with Minor Hiccups" 3/5 What do you like best about Close? I use Close for managing my sales process, making calls, and texting all in one place. I appreciate its super clean and fast interface that handles high-volume calling smoothly, along with integrated call recording. It really removes friction, letting me blast through outreach effortlessly. The initial setup was smooth and user-friendly, which is a breath of fresh air with no long onboarding process. Review collected by and hosted on G2.com. What do you dislike about Close? I don't like Close's email sequence quirks and logging annoyances. It would be better with more affordable entry pricing, flexible pricing options, and improved analytics. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close to manage the sales process in one place, solving frustrations from using bloated CRMs and separate tools. It provides a clean, fast interface, handles high-volume calls smoothly, and removes outreach friction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kevin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin S.") KS Kevin S. Director Small-Business (50 or fewer emp.) 12/1/2025 "Best Phone Carrier and Dialer in 2026" 5/5 What do you like best about Close? Finally upgraded to the $149 (scale) plan and I couldn't be happier. I use the Close mobile app because I'm always on different job sites. So I get access to all my contacts and their pipeline stages while I'm on the move every day. Got help setting up my regulatory bundle too. Review collected by and hosted on G2.com. What do you dislike about Close? Dark mode could use an up date but other than that, close is great to use. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close is a cheaper call carrier alternative but I can also upload all my contacts and leads and follow up with them whenever I like. The best part is that I can integrate my personal email and set up email flows (my assistant showed me this). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Max A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Max A.") MA Max A. Small-Business (50 or fewer emp.) 3/12/2026 "Streamlines Lead Management but Dialer Needs Improvement" 3.5/5 What do you like best about Close? I really like the workflow Close facilitated. The way it was able to relieve leads through the CSV function was beneficial. I thought it was a good price point and using it was straightforward. The initial setup was very easy, only took minutes. Review collected by and hosted on G2.com. What do you dislike about Close? I didn't like the inability to use the dialer because of the documents and things needed to get approval. Why would I have to have a business Facebook page and a sole proprietor EIN just to use the dialer function? Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close centralizes my leads, facilitating a smooth workflow and making it easy to handle leads through the CSV function. Review collected by and hosted on G2.com. 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