--- title: Close Reviews meta\_title: 'Close Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2069 reviews by the users' company size, role or industry to find out how Close works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2069 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Close Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. [(819 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226712&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. [(441 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227213&qs=pros-and-cons#reviews) Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. [(394 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1229783&qs=pros-and-cons#reviews) Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. [(387 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227306&qs=pros-and-cons#reviews) Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. [(358 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226682&qs=pros-and-cons#reviews) Users find that **missing features** on the mobile app limit functionality compared to the desktop version. [(244 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227758&qs=pros-and-cons#reviews) Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. [(181 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1230867&qs=pros-and-cons#reviews) Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. [(130 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1232748&qs=pros-and-cons#reviews) Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. [(95 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227417&qs=pros-and-cons#reviews) Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. [(92 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1228009&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Close ##### 1. Ease of Use Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. [ See 819 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226712&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ##### 2. Helpful Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. [ See 441 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227213&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ##### 3. Features Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. [ See 394 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1229783&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ##### 4. Simple Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. [ See 387 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227306&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ##### 5. Intuitive Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. [ See 358 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226682&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ### 5 Cons or Disadvantages of Close ##### 1. Missing Features Users find that **missing features** on the mobile app limit functionality compared to the desktop version. [ See 244 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227758&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you dislike about Close? When I sort leads by a specific status and open one, then return to the previous tab, the sorting resets and the leads no longer stay filtered. To wor ![Gaël L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaël L.") GL Gaël L. Small-Business (50 or fewer emp.) 4.5/5 "Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement" What do you dislike about Close? I'd say the reporting section would be more complex to be able to reflect more ratios. Sales ratios per say, it feels a bit limited currently. ##### 2. Call Issues Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. [ See 181 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1230867&qs=pros-and-cons#reviews) See Related User Reviews MO Marisa O. 4.5/5 "Versatile CRM with Exceptional Support" What do you dislike about Close? I wish I could look at the lead info first before it jumps into the next call with power dialing. I can do it manually but it is not as easy. We would ![Saips .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saips .") S Saips . 4.5/5 "CRM That Organizes Conversations Perfectly" What do you dislike about Close? I would love to use Close for cold calls as well, but it doesn't support Serbian (+381) number, so I can't. I can but people will think I'm a scammer ##### 3. Limited Features Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. [ See 130 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1232748&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you dislike about Close? Maybe change the interface so everything can be seen in one glance ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Close meeting AI Notetaker Captures Clear, Key Meeting Notes" What do you dislike about Close? The workflow feature isn't as good yet as the one in Hubspot. ##### 4. Limited Customization Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. [ See 95 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227417&qs=pros-and-cons#reviews) See Related User Reviews ![Cathy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cathy A.") CA Cathy A. Small-Business (50 or fewer emp.) 4.5/5 "Superior Layout and Easy Navigation with Powerful Customer Reach Features" What do you dislike about Close? I think not being able to customise the column size when I'm trying to sort and view specific leads is a bit of a turn-off. ![Alvaro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvaro B.") AB Alvaro B. 4.5/5 "Simple and Effective Sales Management Tool" What do you dislike about Close? I think it could be improved, the reports. And most of them, the reports of activities, some custom activities it's hard to see or I don't know yet ho ##### 5. Learning Curve Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. [ See 92 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1228009&qs=pros-and-cons#reviews) See Related User Reviews ![Alvaro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvaro B.") AB Alvaro B. 4.5/5 "Simple and Effective Sales Management Tool" What do you dislike about Close? I think it could be improved, the reports. And most of them, the reports of activities, some custom activities it's hard to see or I don't know yet ho ![Michael J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael J.") MJ Michael J. 4.5/5 "Effortless Communication and Organization with Close" What do you dislike about Close? I find the communication log history, especially for text messages, challenging. There's no easy way to review sent text history; you have to dig for ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/29/2026 "Coherent, Intuitive, and Fast—Native Dialer and Smart Views Shine" 4.5/5 What do you like best about Close? native dialler, smart views. overall how coherent intuitive and easy it is to use it makes a lot of sense not overcomplicated. also everything loads quickly Review collected by and hosted on G2.com. What do you dislike about Close? dialer needs more customization, and conversation visibikity settings need ,pre customizeability Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? not needing a seperate phone service or dialler service . and being able to own my own wokrflows. Review collected by and hosted on G2.com. Show More Response from Sydney Nielsen of Close [Editedit](https://www.g2.com/survey_responses/close-review-13183290/official_response/edit) Native dialer is definitely a fan favorite! I'll share your feedback on the dialer customization with our Product team. Thanks! -Sydney Current UserValidated ReviewerIncentivizedSource: Seller invite EJ Ebebreh J. 2/2/2026 "Effortless Lead Management and Automation" 5/5 What do you like best about Close? I love Close's email automation and sales analytics. It makes follow-ups effortless and helps me optimize my sales strategy. The email automation saves me tons of time as I can just set it up once. The sales analytics feature is great because it helps me spot trends and focus on high priority deals. I also appreciate how quickly I was able to get started with the guided tour—setting up took only about 10 minutes. Additionally, Close offers better email integration and automation features compared to the tool we used before, Pipedrive. Review collected by and hosted on G2.com. What do you dislike about Close? I find Close's customization options for reports lacking sometimes; I need more specific data views. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close organizes my sales process, letting me track leads and deals in one place. The email automation saves me tons of time on follow-ups, and the sales analytics help me spot trends and prioritize deals effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NK Noel K. Senior Account Executive Small-Business (50 or fewer emp.) 6/10/2026 "Incredibly Effective for Tracking Accounts From Opportunity Through to Sale From a Single Dashboard" 5/5 What do you like best about Close? The platform’s lead and opportunity management features provides a clear view of the sales pipeline enabling us to prioritize prospects, perform deal stage analysis and automate follow-ups. Review collected by and hosted on G2.com. What do you dislike about Close? There are no notable downsides to this platform all the features are reliable and it is great for straightforward sales processes. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? It enables us to consolidate leads, contacts and opportunities and provides complete customer histories that helps identify stalled deals before they are lost and ensures prospects receive timely communication throughout. Review collected by and hosted on G2.com. Show More Response from Sydney Nielsen of Close [Editedit](https://www.g2.com/survey_responses/close-review-12944779/official_response/edit) Thank you! Spotting stalled deals before they slip away is exactly what those complete customer histories are for, and I'm glad Close is keeping every prospect moving. — Sydney Validated ReviewerIncentivizedSource: G2 invite MB Marcos B. 2/2/2026 "Streamlined Communication, Seamless Workflow" 4/5 What do you like best about Close? I like how Close packs core sales workflows into one place with built-in calling, SMS, and emails. The smart views with saved search filters act like custom lists, making it really efficient. I enjoy the inbox style interface—it’s like a daily sales inbox that keeps everything streamlined. The clean, fast UI is also a big plus for me; there’s no clutter, and it’s speed-focused and customizable. The initial setup was easy and smooth, and I'd rate it 8 because it’s excellent for teams doing high volume outbound calls and emails. Review collected by and hosted on G2.com. What do you dislike about Close? I don't like the limited automation depth, sales-only focus, and that the pricing scales poorly. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close solves lack of visibility, poor pipeline awareness, and automates repetitive outreach. It centralizes core sales workflows with built-in calls, SMS, and emails, offers smart views, a daily sales inbox, and a clean, fast, customizable UI. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sam A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam A.") SA Sam A. 1/13/2026 "Perfect for Small Teams with Intuitive UI" 5/5 What do you like best about Close? I use Close mainly to manage my sales flow for my small business and I love how easy it is to navigate. It's laid out in a way that's not overbearing or overwhelming, with a simple flow that lets me be successfully consistent in my follow-up. For instance, when working through my leads, I can click into the first lead, do what I need to do, and then press next to work on the very next one very easily. It flawlessly provides an easy spot to keep track of who I'm talking to, when I need to follow up, and what's the value of my pipeline for the month, which is great for forecasting. It's also a really easy way to save things like email templates for prospecting and onboarding new customers. I preferred the simpler UI of Close over others. I'd rate it 10/10 for any business with a small sales team that needs an easy and effective tool to track sales. Review collected by and hosted on G2.com. What do you dislike about Close? Because it's a smaller product, it's not as integrated with my other programs as with other products in a similar space. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close to manage my sales flow, keeping track of conversations and follow-ups. It helps forecast by showing pipeline value and simplifies saving email templates, making prospecting and customer onboarding easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Austin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Austin S.") AS Austin S. Small-Business (50 or fewer emp.) 5/2/2026 "User-Friendly and Affordable Lead Management" 5/5 What do you like best about Close? I like how Close is really easy to use. It's user-friendly, and I appreciate that it isn't really that expensive. It's a good system for generating and sorting leads, which is a definite advantage. Additionally, the initial setup was very easy as I had no problems with it. Review collected by and hosted on G2.com. What do you dislike about Close? Maybe the filter sometimes can get a little tricky, but after you get used to it, there's no problems using it. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I find Close easy to navigate and hassle-free. It simplifies sorting leads and is affordable, making it a great system for generating and organizing leads. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Small-Business (50 or fewer emp.) 8/11/2026 "Easy to Use with a Quick, Pragmatic Overview of Leads" 4.5/5 What do you like best about Close? Ease of use, pragmatic, quick overview of your leads Review collected by and hosted on G2.com. What do you dislike about Close? A bit messy to set up reports, had some issues in particular to sort lists based on when to contact them Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I can understand with a few clicks which my priorities are among my prospects. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Events Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Events Services") UE Verified User in Events Services Small-Business (50 or fewer emp.) 5/18/2026 "Visually Clean, Always Improving" 5/5 What do you like best about Close? It's visually clean and I really love that you guys are always changing things and updating things to make them easier and more helpful for us. Review collected by and hosted on G2.com. What do you dislike about Close? I feel like I am always asking for new things to be implemented but nothing ever comes of the ideas lol -- not really a dislike. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I LOVE that you added "Estimated Local Time" to the contact page. It makes life easy when I'm working early or late. No more hanging up quickly because it's 6am in CA. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ryan Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan Y.") RY Ryan Y. Executive Consultant (Sales Rep) Mid-Market (51-1000 emp.) 11/3/2025 "Easy Setup and Feature-Rich, But Redundant Functions Need Streamlining" 5/5 What do you like best about Close? Simple user interface, easy to set up and blast campaigns, tons of features like HL. I like how it is organized in the right column. I love that it is web-based. The mobile app works pretty good, a lot better than Hubspot. Review collected by and hosted on G2.com. What do you dislike about Close? The redundancy. It would be better to only have one day to perform a function, not a half a dozen. Not knowing all the features and how to utilize them eats at me. I know I can learn more. I have tried to get on Youtube to learn more only to find out I do not have the admin privileges that I normally would and tend to give up on the task. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Keeping my pipeline organized. It helps me to keep track of where the client is at in the sales process, what needs to be accomplished that day, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Orlando B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Orlando B.") OB Orlando B. 1/18/2026 "Efficient CRM with Stellar Lead Management" 5/5 What do you like best about Close? I really love the filtering system and how you can filter through different things, not just through the leads, but also the numbers. When was the last time this person was called, so I could go back to that date? It definitely gets me a lot more information to then fish and dig for some perfect leads. We all got excited as soon as we found out that Close is being used for our CRM. And, honestly, we love it. Review collected by and hosted on G2.com. What do you dislike about Close? I guess filtering it out could have been enhanced easier in a way to understand. But other than that, like, it's very good. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close helps me handle leads and negotiate effectively, providing detailed information to improve and close deals. I love the filtering system, allowing me to filter through leads and numbers, track interactions, and find perfect leads with more information. Review collected by and hosted on G2.com. 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