--- title: Close Reviews meta\_title: 'Close Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2069 reviews by the users' company size, role or industry to find out how Close works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2069 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Close Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. [(819 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226712&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. [(441 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227213&qs=pros-and-cons#reviews) Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. [(394 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1229783&qs=pros-and-cons#reviews) Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. [(387 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227306&qs=pros-and-cons#reviews) Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. [(358 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226682&qs=pros-and-cons#reviews) Users find that **missing features** on the mobile app limit functionality compared to the desktop version. [(244 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227758&qs=pros-and-cons#reviews) Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. [(181 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1230867&qs=pros-and-cons#reviews) Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. [(130 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1232748&qs=pros-and-cons#reviews) Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. [(95 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227417&qs=pros-and-cons#reviews) Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. [(92 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1228009&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Close ##### 1. Ease of Use Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. [ See 819 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226712&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ##### 2. Helpful Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. [ See 441 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227213&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ##### 3. Features Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. [ See 394 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1229783&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ##### 4. Simple Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. [ See 387 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227306&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ##### 5. Intuitive Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. [ See 358 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226682&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ### 5 Cons or Disadvantages of Close ##### 1. Missing Features Users find that **missing features** on the mobile app limit functionality compared to the desktop version. [ See 244 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227758&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you dislike about Close? When I sort leads by a specific status and open one, then return to the previous tab, the sorting resets and the leads no longer stay filtered. To wor ![Gaël L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaël L.") GL Gaël L. Small-Business (50 or fewer emp.) 4.5/5 "Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement" What do you dislike about Close? I'd say the reporting section would be more complex to be able to reflect more ratios. Sales ratios per say, it feels a bit limited currently. ##### 2. Call Issues Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. [ See 181 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1230867&qs=pros-and-cons#reviews) See Related User Reviews MO Marisa O. 4.5/5 "Versatile CRM with Exceptional Support" What do you dislike about Close? I wish I could look at the lead info first before it jumps into the next call with power dialing. I can do it manually but it is not as easy. We would ![Saips .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saips .") S Saips . 4.5/5 "CRM That Organizes Conversations Perfectly" What do you dislike about Close? I would love to use Close for cold calls as well, but it doesn't support Serbian (+381) number, so I can't. I can but people will think I'm a scammer ##### 3. Limited Features Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. [ See 130 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1232748&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you dislike about Close? Maybe change the interface so everything can be seen in one glance ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Close meeting AI Notetaker Captures Clear, Key Meeting Notes" What do you dislike about Close? The workflow feature isn't as good yet as the one in Hubspot. ##### 4. Limited Customization Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. [ See 95 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227417&qs=pros-and-cons#reviews) See Related User Reviews ![Cathy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cathy A.") CA Cathy A. Small-Business (50 or fewer emp.) 4.5/5 "Superior Layout and Easy Navigation with Powerful Customer Reach Features" What do you dislike about Close? I think not being able to customise the column size when I'm trying to sort and view specific leads is a bit of a turn-off. ![Alvaro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvaro B.") AB Alvaro B. 4.5/5 "Simple and Effective Sales Management Tool" What do you dislike about Close? I think it could be improved, the reports. And most of them, the reports of activities, some custom activities it's hard to see or I don't know yet ho ##### 5. Learning Curve Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. [ See 92 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1228009&qs=pros-and-cons#reviews) See Related User Reviews ![Alvaro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvaro B.") AB Alvaro B. 4.5/5 "Simple and Effective Sales Management Tool" What do you dislike about Close? I think it could be improved, the reports. And most of them, the reports of activities, some custom activities it's hard to see or I don't know yet ho ![Michael J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael J.") MJ Michael J. 4.5/5 "Effortless Communication and Organization with Close" What do you dislike about Close? I find the communication log history, especially for text messages, challenging. There's no easy way to review sent text history; you have to dig for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 5/19/2026 "Simple Yet Powerful CRM for Client Management" 4/5 What do you like best about Close? I really like that Close is a simple platform, which has made it easy to use for almost eight years now. It's incredibly efficient for follow-ups, keeping track of clients, and remembering conversations we've had. The app is super easy to use, especially when I'm on the road, which makes things great. It allows me to see recent conversations with clients, know when I last emailed them, see their points of contact, and how we met each other. Review collected by and hosted on G2.com. What do you dislike about Close? There are costly features for texting and calling from the app that I'm trying to understand to the best of my abilities. I haven't seen a feature that shows when emails are opened. I'm also trying to figure out how to integrate messages received on other platforms. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I find Close solves follow-up issues, helps keep track of clients, and remember past conversations with its transcription and video features. It's easy to use, even on the road. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Virginie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Virginie C.") VC Virginie C. Consultant indépendant Small-Business (50 or fewer emp.) 12/30/2024 "Close is the perfect software for tracking leads and sales as a team." 5/5 What do you like best about Close? We can't forget anything and the follow-ups are really powerful with scheduled tasks, emails, and sequences, everything is possible, it's really the best! Really easy to use. Close team monitoring, so that everyone is well supervised and takes responsibility. Review collected by and hosted on G2.com. What do you dislike about Close? Honestly, I have nothing to say on this level, maybe the inability to send many messages at the same time. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close allows me to manage my prospects effectively and convert them into clients. Review collected by and hosted on G2.com. Show More 4/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Chase Leigh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chase Leigh P.") CP Chase Leigh P. Operations Manager Small-Business (50 or fewer emp.) 4/14/2026 "All-in-One Calling & Sequencing Saves Time" 3.5/5 What do you like best about Close? The built-in calling and email sequencing inside the same UI. I don’t need a separate dialer or outreach tool — everything logs automatically, which saves me at least 5–10 hours a week on admin Review collected by and hosted on G2.com. What do you dislike about Close? The reporting and analytics aren't very customizable compared to other CRMs. Also, the mobile app is fine for quick checks but clunky for real work, and the email text editor feels too basic Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I was wasting too much time switching between a dialer, email tool, and CRM. Close puts everything in one place Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Steven H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven H.") SH Steven H. Fiber sales Small-Business (50 or fewer emp.) 12/18/2025 "Boosts Calling Efficiency, Simple Setup" 4/5 What do you like best about Close? I like the power dialer; it helps a lot in getting through a high volume of calls. The initial setup of Close was very simple, making it easy to start using the tool. Review collected by and hosted on G2.com. What do you dislike about Close? I think it would be nice to have a previous button on the power dialer in case I skip a lead I didn't mean to. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close to track people I'm calling, and the power dialer helps me get through a high volume of calls efficiently. Review collected by and hosted on G2.com. Show More 4/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lorne H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lorne H.") LH Lorne H. Mid-Market (51-1000 emp.) 3/26/2024 "Convenient, Powerful CRM" 2.5/5 What do you like best about Close? We tried to use the new AI tools but it changes historical records and could cause a problem Review collected by and hosted on G2.com. What do you dislike about Close? Mobile app is better and more functional Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? CRM follow up Review collected by and hosted on G2.com. Show More Response from Sam Wild of Close [Editedit](https://www.g2.com/survey_responses/close-review-9477905/official_response/edit) We appreciate your review of Close, Lorne! We do have a mobile app as of 2023, both Android and Apple :) Open the link attached on your preferred mobile device. These are new, and please let us know if you have any feedback for our Product team. [See how Close improved](https://app.close.com/download/) 8/11/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Zygimantas K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zygimantas K.") ZK Zygimantas K. Dialler Small-Business (50 or fewer emp.) 1/21/2026 "Intuitive CRM with Stellar UI, Minor Integration Hiccups" 4.5/5 What do you like best about Close? I like Close because it's pretty clean and simple with not too many buttons everywhere, which makes it easier to use. It's way cleaner and the UI/UX interface is better than any other CRM platform right now. Close is also easier to pick up compared to other CRMs, and as you use it more, the workflows and smart views become very intuitive. Overall, it's very good and miles better than the CRM we previously used. Review collected by and hosted on G2.com. What do you dislike about Close? On the power dialer, sometimes it won't allow sending messages to certain leads, which is kind of annoying. Sometimes it says to just contact Close support whenever you dial them. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I find Close is way cleaner with a better UI/UX than other CRMs, solving clutter problems. Review collected by and hosted on G2.com. Show More 1/24/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EM Erin M. Sales Director Mid-Market (51-1000 emp.) 6/11/2026 "Solid Tool for Managing Contacts, Deals and Daily Sales Activities in an Organized and Efficient Way" 5/5 What do you like best about Close? I like the straightforward visibility it gives into the sale pipeline allowing me to clearly see where leads and opportunities stand which helps plan for daily routine follow-ups and call back notifications. Review collected by and hosted on G2.com. What do you dislike about Close? I honestly cannot think of a negative reason to not like this platform because it is reliable and their support team is efficient and always ready to help as well. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? It centralizes all customer information which makes daily sales tasks faster and easier to manage and also helps focus on deals that have the highest probability of closing. Review collected by and hosted on G2.com. Show More Response from Sydney Nielsen of Close [Editedit](https://www.g2.com/survey_responses/close-review-12950961/official_response/edit) Thanks so much! Clear pipeline visibility and dependable follow-up reminders are the heart of it, and I'll gladly pass your kind words to the support team. — Sydney Validated ReviewerIncentivizedSource: G2 invite ![Alvaro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvaro B.") AB Alvaro B. 2/9/2026 "Simple and Effective Sales Management Tool" 4.5/5 What do you like best about Close? I like Close because it's really simple to use and personalize. It's simple to customize and helps me do things faster in a reliable way. I use the workflows a lot, as they help me manage my outbound in a good way. The pipelines are a key feature for me, and they're one of the main reasons I use the software. I also think the initial setup was easy, as I've heard no complaints about the process. Review collected by and hosted on G2.com. What do you dislike about Close? I think it could be improved, the reports. And most of them, the reports of activities, some custom activities it's hard to see or I don't know yet how to see activities and correlate the activities to an opportunity in a way that I can analyze better. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close to handle my entire sales process, including outbound efforts, mass emails, and prospect tracking. It also helps my team, which I manage, stay organized. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tee M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tee M.") TM Tee M. Director Small-Business (50 or fewer emp.) 4/4/2026 "Easy Setup in NZ and Great Calling to Stay Connected" 5/5 What do you like best about Close? Great tool for staying in contact with my crew. Really like the calling and how easy it is to get going in NZ. Integration with my email was easy. Everything works perfectly for me. Getting my money's worth. Review collected by and hosted on G2.com. What do you dislike about Close? Not a lot I don't like. It took me a few days to figure out. More tutorials on YT would be great. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Mainly helping me direct my crews across different job sites. Saves me so much time when I am not there to direct them. Review collected by and hosted on G2.com. Show More 4/7/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Saips .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saips .") S Saips . 12/16/2025 "CRM That Organizes Conversations Perfectly" 4.5/5 What do you like best about Close? I like that Close keeps all the conversations I have with a certain client or lead in their tab and separates them if they were different conversations. I also like that it keeps all files we exchanged in a separate tab. As I run a print shop, it's very important to have a clear view when I send my clients designs that they need to approve. Close makes it easy to track which version they approved, especially with the files tab functionality. The initial setup was very easy, and I figured everything out instantly. Review collected by and hosted on G2.com. What do you dislike about Close? I would love to use Close for cold calls as well, but it doesn't support Serbian (+381) number, so I can't. I can but people will think I'm a scammer if I don't have a Serbian number. I would love if they added support for Serbian (+381) number. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close to organize conversations with leads and clients, solving problems like forgetting follow-ups and losing important emails. It keeps all interactions and files in one place, making it easier to track client design approvals. Review collected by and hosted on G2.com. 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