--- title: Close Reviews meta\_title: 'Close Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2069 reviews by the users' company size, role or industry to find out how Close works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2069 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Close Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. [(819 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226712&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. [(441 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227213&qs=pros-and-cons#reviews) Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. [(394 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1229783&qs=pros-and-cons#reviews) Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. [(387 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227306&qs=pros-and-cons#reviews) Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. [(358 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226682&qs=pros-and-cons#reviews) Users find that **missing features** on the mobile app limit functionality compared to the desktop version. [(244 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227758&qs=pros-and-cons#reviews) Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. [(181 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1230867&qs=pros-and-cons#reviews) Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. [(130 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1232748&qs=pros-and-cons#reviews) Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. [(95 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227417&qs=pros-and-cons#reviews) Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. [(92 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1228009&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Close ##### 1. Ease of Use Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. [ See 819 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226712&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ##### 2. Helpful Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. [ See 441 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227213&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ##### 3. Features Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. [ See 394 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1229783&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ##### 4. Simple Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. [ See 387 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227306&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ##### 5. Intuitive Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. [ See 358 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226682&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ### 5 Cons or Disadvantages of Close ##### 1. Missing Features Users find that **missing features** on the mobile app limit functionality compared to the desktop version. [ See 244 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227758&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you dislike about Close? When I sort leads by a specific status and open one, then return to the previous tab, the sorting resets and the leads no longer stay filtered. To wor ![Gaël L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaël L.") GL Gaël L. Small-Business (50 or fewer emp.) 4.5/5 "Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement" What do you dislike about Close? I'd say the reporting section would be more complex to be able to reflect more ratios. Sales ratios per say, it feels a bit limited currently. ##### 2. Call Issues Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. [ See 181 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1230867&qs=pros-and-cons#reviews) See Related User Reviews MO Marisa O. 4.5/5 "Versatile CRM with Exceptional Support" What do you dislike about Close? I wish I could look at the lead info first before it jumps into the next call with power dialing. I can do it manually but it is not as easy. We would ![Saips .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saips .") S Saips . 4.5/5 "CRM That Organizes Conversations Perfectly" What do you dislike about Close? I would love to use Close for cold calls as well, but it doesn't support Serbian (+381) number, so I can't. I can but people will think I'm a scammer ##### 3. Limited Features Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. [ See 130 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1232748&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you dislike about Close? Maybe change the interface so everything can be seen in one glance ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Close meeting AI Notetaker Captures Clear, Key Meeting Notes" What do you dislike about Close? The workflow feature isn't as good yet as the one in Hubspot. ##### 4. Limited Customization Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. [ See 95 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227417&qs=pros-and-cons#reviews) See Related User Reviews ![Cathy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cathy A.") CA Cathy A. Small-Business (50 or fewer emp.) 4.5/5 "Superior Layout and Easy Navigation with Powerful Customer Reach Features" What do you dislike about Close? I think not being able to customise the column size when I'm trying to sort and view specific leads is a bit of a turn-off. ![Alvaro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvaro B.") AB Alvaro B. 4.5/5 "Simple and Effective Sales Management Tool" What do you dislike about Close? I think it could be improved, the reports. And most of them, the reports of activities, some custom activities it's hard to see or I don't know yet ho ##### 5. Learning Curve Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. [ See 92 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1228009&qs=pros-and-cons#reviews) See Related User Reviews ![Alvaro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvaro B.") AB Alvaro B. 4.5/5 "Simple and Effective Sales Management Tool" What do you dislike about Close? I think it could be improved, the reports. And most of them, the reports of activities, some custom activities it's hard to see or I don't know yet ho ![Michael J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael J.") MJ Michael J. 4.5/5 "Effortless Communication and Organization with Close" What do you dislike about Close? I find the communication log history, especially for text messages, challenging. There's no easy way to review sent text history; you have to dig for ![RageTimmy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RageTimmy C.") RC RageTimmy C. RageTimmy Small-Business (50 or fewer emp.) 8/6/2026 "Super Simple Yet Feature-Rich—Close Outshines HubSpot and Pipedrive" 5/5 What do you like best about Close? It is super simple while all features are available. Compared to hubspot, pipedrive etc. close is way superior and does the job Review collected by and hosted on G2.com. What do you dislike about Close? Each incoming mail always has the entire thread attached, although this is handled with the other mails which are inside the lead. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Simple overview over all my sales leads. I can connect my calendly, google calendar and have my custom links so I have everything in one place, very fast. No loading times required. Review collected by and hosted on G2.com. Show More Response from Sydney Nielsen of Close [Editedit](https://www.g2.com/survey_responses/close-review-13219273/official_response/edit) Glad to hear Close is a great fit! — Sydney Current UserValidated ReviewerIncentivizedSource: Seller invite ![James G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James G.") JG James G. CEO Small-Business (50 or fewer emp.) 8/10/2026 "Seamless Pipeline Management and Email Integration" 4.5/5 What do you like best about Close? I like how Close seamlessly integrates with our email systems, making it easy to see our email communication history going back to the first time we spoke to a prospect, which is really helpful. I also appreciate how they've been updating the product lately, with new features coming out almost weekly. Review collected by and hosted on G2.com. What do you dislike about Close? I'd like to see the AI capabilities expanded so that we can do more prospect research automatically. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close to keep all our information in one place, ensuring we have a good record of activity on every lead. It helps manage our pipeline, knowing what's coming in and when to nudge prospects along the funnel. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Ishan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishan S.") IS Ishan S. Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator Hospital & Health Care Small-Business (50 or fewer emp.) 2/18/2026 "Helps me keep patient enquiries and follow ups in one place" 4.5/5 What do you like best about Close? Close helps me keep track of patient enquiries and pending replies in one place. I manage diet consultations at a clinic and also get health-related messages online, so it is useful to see who contacted me and what needs to be done next. Earlier, I used to note things in different places and sometimes forgot to reply on time. I was able to start using Close without much effort. I added new enquiries, wrote short notes about the patient’s concern, and sent messages from the same screen. This saved time because I did not have to switch between different apps. I usually check it once or twice a day to see what is pending. For my work, I only need simple things like keeping notes, setting reminders, and replying to messages. Close covers these needs well and helps me manage clinic communication in a more organised way without making the process complicated. Review collected by and hosted on G2.com. What do you dislike about Close? Sometimes updates or changes made in Close dont reflect immediately, so I have to refresh the page to see the latest activity. This can be a little annoying when I’m in a hurry to check if a reply was sent or a note was saved. Also, I feel the notification alerts could be more reliable, because I still end up checking manually to make sure nothing is missed. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Earlier in my daily work, I used to keep enquiry details in my phone notes or try to remember follow-ups in my head. On busy clinic days, a few things would slip through, and I had to double-check messages again and again. With Close, I can quickly see who contacted me, what we discussed earlier, and what I still need to do next, all on one screen. This reduces back-and-forth and saves time during the day. It also helps me keep a simple history of patient communication, so when someone messages again after a few days, I don’t start from zero. At last, it makes handling enquiries feel less messy and more controlled. It gives me a clearer view of pending work without adding extra steps. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Events Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Events Services") UE Verified User in Events Services Mid-Market (51-1000 emp.) 11/27/2023 "This tool has maximized my impact the more time I've used it" 5/5 What do you like best about Close? The ai summary for all my calls makes my attention be fully on developing the call, also avoid spelling mistakes when going over email addresses Review collected by and hosted on G2.com. What do you dislike about Close? Probably develop a filter to avoid counting double email actions when different teams have created duplicates of leads for dealing with partners, which causes my contact attempts to not be counted once per email actually sent, but once per each time the email is listed anywhere in close Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Easy follow-up on the different cities and businesses, telling me local time, summarizing full contact history, to avoid speaking each time like it's the 1st time Review collected by and hosted on G2.com. Show More Response from Sam Wild of Close [Editedit](https://www.g2.com/survey_responses/close-review-8929865/official_response/edit) We appreciate your thoughtful Close review! 8/11/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bill O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill O.") BO Bill O. Sales Account Manager Marketing and Advertising Small-Business (50 or fewer emp.) 2/21/2022 "One of the best CRM for sales" 5/5 What do you like best about Close? It’s easy to create email sequences and add prospects. Overall, it’s a great CRM, and I wish we could continue using it. Unfortunately, my company decided to build its own internal CRM. Review collected by and hosted on G2.com. What do you dislike about Close? The calling feature can feel a little sluggish at times, but it works excellently with the autodialer. The user interface is also a bit different compared to other CRMs, so it takes some time to get used to. Once you do, though, you should be good to go. Review collected by and hosted on G2.com. Recommendations to others considering Close: Great CRM for sales can use email marketing and calling features Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I can reach a large number of people through email sequences. Creating multiple sequences is really helpful, and having one mailbox per account works perfectly. Review collected by and hosted on G2.com. Show More Response from Sam Wild of Close [Editedit](https://www.g2.com/survey_responses/close-review-5363708/official_response/edit) Thank you for your great Close review! 4/21/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Vatsal N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vatsal N.") VN Vatsal N. Founder Internet Small-Business (50 or fewer emp.) 4/28/2026 "Highly Efficient Tool with Top-Notch Dialer" 4.5/5 What do you like best about Close? I love Close's predictive dialer. We used to have multiple cold callers in our team but with that dialer, only 2-3 guys can do the job of 10. It saves the pain of handling multiple channels to look up each lead since I can get concentrated analytics of all channels here, act upon them, and follow up with them as well. Once a lead comes inside Close from our cold email campaigns, it gets assigned to our SDR team, and they quickly follow up with the lead directly from Close and even call them to share our offer. Review collected by and hosted on G2.com. What do you dislike about Close? Just the pricing seems to be a bit high for us at scale, no other complaints Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close consolidates multiple lead channels into one platform, providing concentrated analytics and facilitating follow-ups. I love its predictive dialer, which reduced our need for multiple callers, allowing 2-3 people to handle the workload of 10. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rajneesh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajneesh M.") RM Rajneesh M. Product Manager Information Technology and Services Small-Business (50 or fewer emp.) 6/6/2026 "Intuitive and Efficient, But Pricey for Small Teams" 5/5 What do you like best about Close? I like Close's intuitive interface and efficient lead management features. The intuitive interface makes navigation easy, while lead management tools help me organize prospects and follow up more effectively. The setup was straightforward and easy to complete with minimal training. Close offered us a simpler interface and more streamlined sales workflows compared to our previous CRM. Review collected by and hosted on G2.com. What do you dislike about Close? The reporting features could be more customizable, and the pricing may be high for smaller teams. More flexible report filters, custom dashboards, and deeper analytics would make reporting more useful and actionable. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close to streamline sales processes and track customer interactions efficiently. It simplifies navigation with its intuitive interface and improves prospect organization with great lead management tools. We switched from Salesforce due to Close's simpler interface and more streamlined workflows. Review collected by and hosted on G2.com. Show More Response from Sydney Nielsen of Close [Editedit](https://www.g2.com/survey_responses/close-review-12928380/official_response/edit) Thanks for the thoughtful review, and it's great to hear the switch has made things simpler! I hear you on deeper reporting and custom dashboards, and I've relayed that to our product team. In the meantime, check out our Chloe Chat, which can help you analyze basically anything across your entire CRM. Send us an email if you'd like some additional info on it (support@close.com). — Sydney Validated ReviewerSource: Organic ![Joelle L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joelle L.") JL Joelle L. Insurance Representative Small-Business (50 or fewer emp.) 7/23/2026 "Budget-Friendly CRM with Streamlined Features" 5/5 What do you like best about Close? I appreciate Close because it streamlines everything for me as an insurance broker, keeping it very simplified. It's budget-friendly, especially compared to other CRMs I've used in the past, which often cost $80 to $100 a month but don't offer everything that Close does. I'm paying only $20 to $30 a month for a lot more than what other CRM companies offer. I also find the initial setup very simple and easy. Review collected by and hosted on G2.com. What do you dislike about Close? Nothing, no complaints at all. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close streamlines everything for me as an insurance broker, keeping it simple and budget-friendly. I get more features for $20-30 a month compared to other CRMs charging $80-$100. Review collected by and hosted on G2.com. Show More Response from Sydney Nielsen of Close [Editedit](https://www.g2.com/survey_responses/close-review-13157720/official_response/edit) Hi Joelle, thanks for the kind words! Streamlining and budget-friendly is a great combo! Happy to hear you're enjoying Close so far. — Sydney Validated ReviewerIncentivizedSource: Seller invite JH Jimmy H. Mid-Market (51-1000 emp.) 4/16/2026 "Streamlined Sales Management with Ease" 4.5/5 What do you like best about Close? I mainly use Close to keep track of my sales pipeline, manage leads, and stay on top of follow-ups, which makes it easier to handle conversations with prospects. Close helps me avoid missing follow-ups and keeps all my customer details from getting scattered, bringing everything into one place so I can stay organized, respond on time, and focus more on closing deals. What I like most about Close is how easy and natural it feels to use. Everything, like emails, calls, and notes, is in one place, making it much simpler to manage. The setup of Close was pretty straightforward for me, and I was able to get started quickly and import my data without much problem. Review collected by and hosted on G2.com. What do you dislike about Close? I think all are good but one thing I’ve noticed is that the customization options can feel a bit limited at times. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close to track my sales pipeline, manage leads, and ensure follow-ups. It keeps my customer details organized, helping me focus on closing deals efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic ![Amy O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy O.") AO Amy O. Small-Business (50 or fewer emp.) 4/14/2026 "Powerful Communication Tool, Needs More Reliable Uptime" 4.5/5 What do you like best about Close? I use Close to reach out to new, potential clients and maintain regular communication with my existing contacts. It's great that I can quickly find contact information and review all of my recent interactions, which helps me keep track of everything. I really appreciate being able to hear recordings of my phone calls or see a transcript of past conversations, whether they're mine or my teammates'. It’s important to have small details clearly documented. I also find setting it up straightforward. Review collected by and hosted on G2.com. What do you dislike about Close? There have been quite a few times when Close service has been out and/or impaired for our entire team. This has proven to be very difficult, since we rely on Close for our important communications. It would be nice to have an easier way to record service issues, so that we can report them and get them fixed ASAP. Our team sometimes has trouble recording and sharing issues with Close customer service. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close to reach out to new clients and maintain communication with existing ones. Close helps me quickly find contact information and review all recent interactions with each person. Review collected by and hosted on G2.com. 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