--- title: Close Reviews meta\_title: 'Close Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2068 reviews by the users' company size, role or industry to find out how Close works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2068 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Close Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. [(819 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226712&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. [(441 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227213&qs=pros-and-cons#reviews) Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. [(394 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1229783&qs=pros-and-cons#reviews) Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. [(387 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227306&qs=pros-and-cons#reviews) Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. [(358 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226682&qs=pros-and-cons#reviews) Users find that **missing features** on the mobile app limit functionality compared to the desktop version. [(244 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227758&qs=pros-and-cons#reviews) Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. [(181 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1230867&qs=pros-and-cons#reviews) Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. [(130 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1232748&qs=pros-and-cons#reviews) Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. [(95 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227417&qs=pros-and-cons#reviews) Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. [(92 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1228009&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Close ##### 1. Ease of Use Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. [ See 819 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226712&qs=pros-and-cons#reviews) See Related User Reviews ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ##### 2. Helpful Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. [ See 441 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227213&qs=pros-and-cons#reviews) See Related User Reviews ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ![Gaël L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaël L.") GL Gaël L. Small-Business (50 or fewer emp.) 4.5/5 "Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement" What do you like about Close? I use Close for everything sales related and it gives me visibility and clarity in my sales pipeline. I appreciate having a centralized place for all ##### 3. Features Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. [ See 394 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1229783&qs=pros-and-cons#reviews) See Related User Reviews ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ##### 4. Simple Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. [ See 387 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227306&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ![Gaël L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaël L.") GL Gaël L. Small-Business (50 or fewer emp.) 4.5/5 "Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement" What do you like about Close? I use Close for everything sales related and it gives me visibility and clarity in my sales pipeline. I appreciate having a centralized place for all ##### 5. Intuitive Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. [ See 358 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226682&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ![Gaël L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaël L.") GL Gaël L. Small-Business (50 or fewer emp.) 4.5/5 "Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement" What do you like about Close? I use Close for everything sales related and it gives me visibility and clarity in my sales pipeline. I appreciate having a centralized place for all ### 5 Cons or Disadvantages of Close ##### 1. Missing Features Users find that **missing features** on the mobile app limit functionality compared to the desktop version. [ See 244 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227758&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you dislike about Close? When I sort leads by a specific status and open one, then return to the previous tab, the sorting resets and the leads no longer stay filtered. To wor ![Gaël L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaël L.") GL Gaël L. Small-Business (50 or fewer emp.) 4.5/5 "Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement" What do you dislike about Close? I'd say the reporting section would be more complex to be able to reflect more ratios. Sales ratios per say, it feels a bit limited currently. ##### 2. Call Issues Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. [ See 181 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1230867&qs=pros-and-cons#reviews) See Related User Reviews MO Marisa O. 4.5/5 "Versatile CRM with Exceptional Support" What do you dislike about Close? I wish I could look at the lead info first before it jumps into the next call with power dialing. I can do it manually but it is not as easy. We would ![Saips .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saips .") S Saips . 4.5/5 "CRM That Organizes Conversations Perfectly" What do you dislike about Close? I would love to use Close for cold calls as well, but it doesn't support Serbian (+381) number, so I can't. I can but people will think I'm a scammer ##### 3. Limited Features Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. [ See 130 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1232748&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Close meeting AI Notetaker Captures Clear, Key Meeting Notes" What do you dislike about Close? The workflow feature isn't as good yet as the one in Hubspot. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Streamlined Sales Process with Close" What do you dislike about Close? While the existing reports are useful, they can feel a bit limited when you want highly customized views or more advanced dashboards. Having more drag ##### 4. Limited Customization Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. [ See 95 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227417&qs=pros-and-cons#reviews) See Related User Reviews ![Cathy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cathy A.") CA Cathy A. Small-Business (50 or fewer emp.) 4.5/5 "Superior Layout and Easy Navigation with Powerful Customer Reach Features" What do you dislike about Close? I think not being able to customise the column size when I'm trying to sort and view specific leads is a bit of a turn-off. ![Alvaro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvaro B.") AB Alvaro B. 4.5/5 "Simple and Effective Sales Management Tool" What do you dislike about Close? I think it could be improved, the reports. And most of them, the reports of activities, some custom activities it's hard to see or I don't know yet ho ##### 5. Learning Curve Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. [ See 92 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1228009&qs=pros-and-cons#reviews) See Related User Reviews ![Alvaro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvaro B.") AB Alvaro B. 4.5/5 "Simple and Effective Sales Management Tool" What do you dislike about Close? I think it could be improved, the reports. And most of them, the reports of activities, some custom activities it's hard to see or I don't know yet ho ![Michael J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael J.") MJ Michael J. 4.5/5 "Effortless Communication and Organization with Close" What do you dislike about Close? I find the communication log history, especially for text messages, challenging. There's no easy way to review sent text history; you have to dig for EM Eddie M. Outbound Sales Specialist Small-Business (50 or fewer emp.) 5/24/2026 "Exceptional Automated Dialer with Powerful Notes and Call Transcripts" 5/5 What do you like best about Close? The automated dialer functionality is exceptional and really helps accelerate our outreach. Having structured conversation notes and accurate call transcripts displayed right below the active workspace gives me an instant, comprehensive view of each contact’s history, which also helps keep our database clean and well organized. Review collected by and hosted on G2.com. What do you dislike about Close? The lack of a direct, native integration with external lead-generation platforms like Apollo is a significant drawback. Having to rely on workarounds to sync data between the two systems slows our workflow and keeps us from fully automating our prospecting sequences. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? It helps resolve slow response times and disorganized lead tracking during heavy outbound campaigns. By using automated communication sequences along with centralized call documentation, we’re able to keep call volume high while making sure every conversation is accurately recorded and easy to track. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael G.") MG Michael G. Head of Sales Small-Business (50 or fewer emp.) 8/5/2026 "Easy to Navigate and Simple to Build Workflows" 5/5 What do you like best about Close? Close has been very easy to navigate. I’m not the most tech-savvy when it comes to building out workflows, but it’s straightforward enough that truly anyone can complete the task. Review collected by and hosted on G2.com. What do you dislike about Close? I honestly can’t think of any real downside. If I had to point to something, it would be the availability to jump on a call when an issue comes up. That said, it may simply be related to the support tier we’re on. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close’s team helped us through the process of making sure all of our SMS and email campaigns were compliant. Review collected by and hosted on G2.com. Show More Response from Sydney Nielsen of Close [Editedit](https://www.g2.com/survey_responses/close-review-13216652/official_response/edit) Thanks, Michael! Happy to hear Close has been easy to navigate, especially workflows (those are a power feature for sure!). — Sydney Current UserValidated ReviewerIncentivizedSource: Seller invite ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Account Executive Mid-Market (51-1000 emp.) 5/7/2025 "Efficient Tool for Managing Sales Pipeline" 5/5 What do you like best about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined solution for me. I can also create tasks and schedule emails, helping me stay ahead and manage my follow-ups effectively. I've been using Close for almost five years, and I appreciate how easy it is to use. They keep improving the product based on our feedback, and they really listen. Review collected by and hosted on G2.com. What do you dislike about Close? Sometimes, some opportunities and activities don't activate other sequences. For example, if I complete a demo, sometimes emails don't get sent out. And sometimes multiple opportunities are created when they should be updating the original one. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close to manage my sales pipeline, follow up with leads, and streamline communication with calls, emails, and texts. It's very organized, helps me stay ahead, and supports creating tasks and scheduled emails. Review collected by and hosted on G2.com. Show More 6/24/2026 Validated ReviewerIncentivizedSource: Thank You page ![Peter S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter S.") PS Peter S. Small-Business (50 or fewer emp.) 7/23/2026 "Efficient But Needs Localized Number Support" 5/5 What do you like best about Close? I like that Close is a very efficient and seamless tool that's easy to administer. I really appreciate how every call is stored and that it's very easy to make notes. It's also very helpful to see the hottest leads. Additionally, I find the initial setup of Close to be very easy, which was great for my team. Review collected by and hosted on G2.com. What do you dislike about Close? The problem now is when I want to use Close in Germany to contact my clients. I need a US or Canadian number, and this is not very helpful because I need a German or Austrian number to use. This makes our work less efficient as we cannot easily contact clients in that region. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I find Close very helpful for organizing and prioritizing our leads, enabling us to acquire new clients efficiently in Germany and Austria. Review collected by and hosted on G2.com. Show More Response from Sydney Nielsen of Close [Editedit](https://www.g2.com/survey_responses/close-review-13150880/official_response/edit) Hey Peter, Thanks for the feedback! I'm happy you're finding value in the notes and SmartViews to see the hottest leads. I'll be sure to share you're feedback with the Product team. Keep the feedback coming! — Sydney Validated ReviewerIncentivizedSource: Seller invite ![Pilar F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pilar F.") PF Pilar F. Cafeteria Small-Business (50 or fewer emp.) 7/22/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Intuitive, Fast, and Worth Every €—Plus Stellar Support" 5/5 What do you like best about Close? It’s easy to use and very intuitive. I also had to contact support, and they were very fast to respond. The integration with gmail is perfect and it's very fast when using the filters or the search form. Very useful the AI notetaker of our videocalls. Worth every € Review collected by and hosted on G2.com. What do you dislike about Close? There are some fields I can't hide, they are looking into it. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? The main problem for us was the mess of managing all our clients in multiple Excel files. Now we have a CRM integrated with Gmail, which makes everything much more organized and easier to handle. Review collected by and hosted on G2.com. Show More Response from Sydney Nielsen of Close [Editedit](https://www.g2.com/survey_responses/close-review-13144285/official_response/edit) Thanks so much, and I love that the Gmail integration, AI notetaker, and support are making things easier for you. Our support team are truly the best \<3 Thanks for partnering with us! — Sydney Current UserValidated ReviewerIncentivizedSource: Seller invite ![Desmond C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Desmond C.") DC Desmond C. Founder Small-Business (50 or fewer emp.) 7/22/2026 "Superb CRM Solution with AI Integration" 5/5 What do you like best about Close? I like the AI integration in Close and the fact that everything is all in one convenient place. It saves a lot of time and makes things easier when we need to accelerate our sales process. We've been able to create a lot of new lists within our CRM related to partnerships and sponsorships and improve the speed to conversion with new clients. The pricing is super competitive, and the initial setup was smooth with great customer service and helpful online videos. Close has replaced our need to rely on other types of software, so we're really happy. Review collected by and hosted on G2.com. What do you dislike about Close? It's great. Nonapplicable Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close accelerates getting new clients into the CRM and manages our growing client list. The AI integration and unified platform save time, making sales processes easier and improving speed to conversion. Review collected by and hosted on G2.com. Show More Response from Sydney Nielsen of Close [Editedit](https://www.g2.com/survey_responses/close-review-13144347/official_response/edit) Thank you, Desmond! This made our day! Being the all-in-one that replaced your other tools is exactly what we hope for. — Sydney Validated ReviewerSource: Seller invite TF Temei F. Small-Business (50 or fewer emp.) 6/11/2026 "Boosts Call Efficiency and Provides Valuable Insights" 4.5/5 What do you like best about Close? I really like the new AI feature in Close, especially the chat function that analyzes all my call transcripts. It helps me understand what works and what doesn't, making it easier to schedule meetings and enhance my performance. This feature allows me to hone in on the areas I need to improve to perform at my best. It's a standout feature for me. Furthermore, after using its insights to revise my scripts, I managed to schedule a meeting, which has been really awesome. Review collected by and hosted on G2.com. What do you dislike about Close? So whenever there's a system fault, the banners at the top are irritating. I just wish you could let me know once that there's an issue and not have the reoccurring banner at the top. Also, I use Close on different platforms or mediums. One being the desktop app, which is my main driver, and then for other aspects, I need quick access, I use about four or five tabs. Usually, when a call comes through on the desktop app, it also rings through all my other tabs that I have opened, forcing me to refresh. That's a little bit annoying. I'd like for Close to notify me when an email or text message comes through, especially a text message. Having to check my inbox frequently is counterintuitive. If notifications could pop up like the banners do, that would be great. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close to reach more contacts faster, send emails and texts from one platform, and track my opportunities and deal closures. Review collected by and hosted on G2.com. Show More Response from Sydney Nielsen of Close [Editedit](https://www.g2.com/survey_responses/close-review-12947624/official_response/edit) Thanks, Temei! We're thrilled to hear that you're finding our new AI feature and chat function valuable. I'm also a huge fan of it! As for the platform feedback, I passed this along to our product team. We'll definitely take your suggestions into consideration for future improvements. — Sydney Validated ReviewerIncentivizedSource: Seller invite ![Olivia B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olivia B.") OB Olivia B. Sales Representative Small-Business (50 or fewer emp.) 8/7/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Simple, Easy to Use, and Keeps Everything Organized" 5/5 What do you like best about Close? It’s simple and easy to use, and it answers all my questions. It also keeps everything organized for leads, sales reps, and admins. The app runs very smoothly as well. Review collected by and hosted on G2.com. What do you dislike about Close? It can lag a little at times, both when making calls and when it notifies me about incoming texts or emails through Tasks. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? It’s helping a lot with organization and lead management, including assigning leads and so many other things. It’s been a huge benefit for me and my team! Review collected by and hosted on G2.com. Show More Response from Sydney Nielsen of Close [Editedit](https://www.g2.com/survey_responses/close-review-13227785/official_response/edit) Love that Close is helping you stay organized. Noted on the lag, just shared that feedback with the team. Thanks! — Sydney Current UserValidated ReviewerIncentivizedSource: Seller invite RM Robyn M. Business Development Representative Small-Business (50 or fewer emp.) 5/26/2026 "Seamless Contact Lookups with Full Call Recordings and Accurate Transcripts" 4.5/5 What do you like best about Close? Being able to quickly look up contact records and immediately see our full interaction history makes managing client outreach feel seamless. With easy access to complete call recordings and accurate conversation transcripts—for both my calls and my team’s—it’s much easier to stay on top of every conversation and make sure no small detail gets missed. Review collected by and hosted on G2.com. What do you dislike about Close? We’ve experienced occasional service disruptions, where the platform goes down or performance lags affect the entire team. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? It solves the problem of fragmented customer data when I’m trying to balance outreach to new prospects with managing existing clients. By centralizing communication history and keeping contact details easy to access, it helps ensure important conversation details don’t slip through the cracks. Review collected by and hosted on G2.com. Show More 5/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 7/23/2026 "Great CRM for heavy calling, can be complex" 4/5 What do you like best about Close? Fast ways to sort leads and reach out to them making it easy to close more deals - the price is also reasonable for the 1 user plan, metrics especially the calling metrics are strong Review collected by and hosted on G2.com. What do you dislike about Close? It's hard to learn and can feel cluttered leaving many leads forgotten if the organization is not perfect - the pricing for using more advanced features is not great, such as POWER dialer or simple automations that should really be in the free plan which other CRMs have Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Keeping all leads in one place, reminding to follow up with them and knowing exactly what's the status with them - ease of calling in different countries from one platform without losing information or the status from each Review collected by and hosted on G2.com. Show More Response from Sydney Nielsen of Close [Editedit](https://www.g2.com/survey_responses/close-review-13149514/official_response/edit) Thanks for the feedback! I'm glad you like how Close is able to sort leads. This is definitely a time saver when it comes to outreach! Notes on the organization perspective. Holler if you want to workshop some of your challenges (our Office Hours are also great for answering questions like this too!). 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