--- title: Close Reviews meta\_title: 'Close Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2069 reviews by the users' company size, role or industry to find out how Close works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2069 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Close Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. [(819 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226712&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. [(441 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227213&qs=pros-and-cons#reviews) Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. [(394 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1229783&qs=pros-and-cons#reviews) Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. [(387 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227306&qs=pros-and-cons#reviews) Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. [(358 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226682&qs=pros-and-cons#reviews) Users find that **missing features** on the mobile app limit functionality compared to the desktop version. [(244 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227758&qs=pros-and-cons#reviews) Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. [(181 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1230867&qs=pros-and-cons#reviews) Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. [(130 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1232748&qs=pros-and-cons#reviews) Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. [(95 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227417&qs=pros-and-cons#reviews) Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. [(92 mentions)](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1228009&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Close ##### 1. Ease of Use Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. [ See 819 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226712&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ##### 2. Helpful Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. [ See 441 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227213&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ##### 3. Features Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. [ See 394 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1229783&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Elle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle C.") EC Elle C. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Tool for Managing Sales Pipeline" What do you like about Close? I love that I can always see my appointments ahead of time with Close. I can call, email, or send a text message, which makes it a very streamlined so ##### 4. Simple Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. [ See 387 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227306&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ##### 5. Intuitive Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. [ See 358 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226682&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you like about Close? I like Close because it’s simple, organized, and very sales-focused. I can easily keep track of my leads, calls, follow-ups, and where each prospect i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you like about Close? I find Close very helpful for staying organized with my contact lists and industry contacts. The feature of adding tasks to each individual contact to ### 5 Cons or Disadvantages of Close ##### 1. Missing Features Users find that **missing features** on the mobile app limit functionality compared to the desktop version. [ See 244 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227758&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Efficient CRM with Seamless Task Management" What do you dislike about Close? When I sort leads by a specific status and open one, then return to the previous tab, the sorting resets and the leads no longer stay filtered. To wor ![Gaël L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaël L.") GL Gaël L. Small-Business (50 or fewer emp.) 4.5/5 "Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement" What do you dislike about Close? I'd say the reporting section would be more complex to be able to reflect more ratios. Sales ratios per say, it feels a bit limited currently. ##### 2. Call Issues Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. [ See 181 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1230867&qs=pros-and-cons#reviews) See Related User Reviews MO Marisa O. 4.5/5 "Versatile CRM with Exceptional Support" What do you dislike about Close? I wish I could look at the lead info first before it jumps into the next call with power dialing. I can do it manually but it is not as easy. We would ![Saips .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saips .") S Saips . 4.5/5 "CRM That Organizes Conversations Perfectly" What do you dislike about Close? I would love to use Close for cold calls as well, but it doesn't support Serbian (+381) number, so I can't. I can but people will think I'm a scammer ##### 3. Limited Features Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. [ See 130 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1232748&qs=pros-and-cons#reviews) See Related User Reviews ![sadaf H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sadaf H.") SH sadaf H. Mid-Market (51-1000 emp.) 5.0/5 "Love the ease" What do you dislike about Close? Maybe change the interface so everything can be seen in one glance ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Close meeting AI Notetaker Captures Clear, Key Meeting Notes" What do you dislike about Close? The workflow feature isn't as good yet as the one in Hubspot. ##### 4. Limited Customization Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. [ See 95 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227417&qs=pros-and-cons#reviews) See Related User Reviews ![Cathy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cathy A.") CA Cathy A. Small-Business (50 or fewer emp.) 4.5/5 "Superior Layout and Easy Navigation with Powerful Customer Reach Features" What do you dislike about Close? I think not being able to customise the column size when I'm trying to sort and view specific leads is a bit of a turn-off. ![Alvaro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvaro B.") AB Alvaro B. 4.5/5 "Simple and Effective Sales Management Tool" What do you dislike about Close? I think it could be improved, the reports. And most of them, the reports of activities, some custom activities it's hard to see or I don't know yet ho ##### 5. Learning Curve Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. [ See 92 mentions ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1228009&qs=pros-and-cons#reviews) See Related User Reviews ![Alvaro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvaro B.") AB Alvaro B. 4.5/5 "Simple and Effective Sales Management Tool" What do you dislike about Close? I think it could be improved, the reports. And most of them, the reports of activities, some custom activities it's hard to see or I don't know yet ho ![Michael J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael J.") MJ Michael J. 4.5/5 "Effortless Communication and Organization with Close" What do you dislike about Close? I find the communication log history, especially for text messages, challenging. There's no easy way to review sent text history; you have to dig for ![Shiv Om C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shiv Om C.") SC Shiv Om C. Engagement Manager Mid-Market (51-1000 emp.) 9/22/2025 "CRM – that widens your reach" 4/5 What do you like best about Close? What I like the most is the email campaign and workflow feature. It helps us reach more people with mass campaigns, and at the same time, we can send quick one-to-one emails right after a call using templates. This way, we can follow the 3M strategy faster and more easily. Review collected by and hosted on G2.com. What do you dislike about Close? The filters available in Close feel a bit rigid, which sometimes makes it challenging to create smart views effectively Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? That’s the thing—I’d say Close has its own benefits and advantages. It’s really an all-in-one solution for business development. You can manage the entire sales process here, from lead creation to closure. The features are fantastic—like email templates, snippets, workflows, and calling—all in one place to keep track of communication within the CRM. On top of that, you can manage or customize your pipeline as per your needs. Overall, it’s a huge time-saver, keeping all records in one place. It works as an email marketing tool, a lead management tool, a calling tool, and even integrates with a variety of software, which really helps boost efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay H.") JH Jay H. 1/9/2026 "AI-Powered CRM with Room for Improvement" 5/5 What do you like best about Close? I appreciate Close for its great AI assistance in lead summarizing and lead search. I also find the task system awesome. The AI assistance is present in every step, which is really helpful. Additionally, the call recognition system works well, making my experience smoother than before. The initial setup of Close was dope, which made it easy for me to get started. Review collected by and hosted on G2.com. What do you dislike about Close? I think activities need to be more organized or have some filters. Filters should be clearer in everything. Also, leads can be messed up and I feel there needs to be a better AI-optimized lead list. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close provides great AI assistance on lead summarizing and lead search, and has an awesome task system. It's got AI assistance integrated in every step, making it super helpful for managing tasks and leads efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JF Julian F. Analysts Mid-Market (51-1000 emp.) 1/30/2026 "Streamlined Sales Management with Minor Hiccups" 3/5 What do you like best about Close? I use Close for managing my sales process, making calls, and texting all in one place. I appreciate its super clean and fast interface that handles high-volume calling smoothly, along with integrated call recording. It really removes friction, letting me blast through outreach effortlessly. The initial setup was smooth and user-friendly, which is a breath of fresh air with no long onboarding process. Review collected by and hosted on G2.com. What do you dislike about Close? I don't like Close's email sequence quirks and logging annoyances. It would be better with more affordable entry pricing, flexible pricing options, and improved analytics. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close to manage the sales process in one place, solving frustrations from using bloated CRMs and separate tools. It provides a clean, fast interface, handles high-volume calls smoothly, and removes outreach friction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kevin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin S.") KS Kevin S. Director Small-Business (50 or fewer emp.) 12/1/2025 "Best Phone Carrier and Dialer in 2026" 5/5 What do you like best about Close? Finally upgraded to the $149 (scale) plan and I couldn't be happier. I use the Close mobile app because I'm always on different job sites. So I get access to all my contacts and their pipeline stages while I'm on the move every day. Got help setting up my regulatory bundle too. Review collected by and hosted on G2.com. What do you dislike about Close? Dark mode could use an up date but other than that, close is great to use. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close is a cheaper call carrier alternative but I can also upload all my contacts and leads and follow up with them whenever I like. The best part is that I can integrate my personal email and set up email flows (my assistant showed me this). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Max A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Max A.") MA Max A. Small-Business (50 or fewer emp.) 3/12/2026 "Streamlines Lead Management but Dialer Needs Improvement" 3.5/5 What do you like best about Close? I really like the workflow Close facilitated. The way it was able to relieve leads through the CSV function was beneficial. I thought it was a good price point and using it was straightforward. The initial setup was very easy, only took minutes. Review collected by and hosted on G2.com. What do you dislike about Close? I didn't like the inability to use the dialer because of the documents and things needed to get approval. Why would I have to have a business Facebook page and a sole proprietor EIN just to use the dialer function? Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close centralizes my leads, facilitating a smooth workflow and making it easy to handle leads through the CSV function. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kristijan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristijan B.") KB Kristijan B. Small-Business (50 or fewer emp.) 5/3/2026 "High-Quality Calls, Easy Setup" 4.5/5 What do you like best about Close? I use Close for cold calling and it really solves the problem of making calls internationally with great quality. I like the quality of the software in general. The sound quality, conversation quality, easy UI, and perfect flow stand out for me. The initial setup of Close was remarkably easy, a perfect 10/10. Review collected by and hosted on G2.com. What do you dislike about Close? Pricing is just a bit high Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close solves the problem of making international calls with great quality and provides the necessary numbers effortlessly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Small-Business (50 or fewer emp.) 7/28/2026 "Easy Note-Taking Anywhere with a Simple, User-Friendly Setup" 5/5 What do you like best about Close? The availability for note taking and it's ease of use anywhere Review collected by and hosted on G2.com. What do you dislike about Close? The mobile phone side of it is more difficult than the desktop setup Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? The client call back is much higher in close Review collected by and hosted on G2.com. Show More Response from Sydney Nielsen of Close [Editedit](https://www.g2.com/survey_responses/close-review-13175308/official_response/edit) Ease of use for the win! Thanks for the feedback on the mobile app. I'll make sure to share that with our team. — Sydney Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dustin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dustin B.") DB Dustin B. Insurance Agent Small-Business (50 or fewer emp.) 2/26/2026 "Highly Customizable lots of Integrations" 4.5/5 What do you like best about Close? I like the customization options in Close; there are a lot of options available. It's pretty easy to use, and I love the ton of different integrations it offers. Review collected by and hosted on G2.com. What do you dislike about Close? The beginning was a little complicated because I didn't understand a lot of the technology. I don't have a tech background. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close for attracting new prospects and leads, and it helps me make workflows. I also appreciate the customization as there are a lot of options and it's easy to use with different integrations. Review collected by and hosted on G2.com. Show More 4/13/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ruel d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ruel d.") RD Ruel d. 1/5/2026 "Comprehensive CRM with Exceptional Usability" 5/5 What do you like best about Close? I like Close because it's all there, with the email and the calls integrated. It's very easy to use, and it allows me to efficiently follow up with clients through email, even if the call is disconnected or not finished. This helps me see if they are interested in our offerings. I don't have any problems using Close, and I'd love to share it with other companies or colleagues as it might be useful to them. Also, the initial setup of Close is very easy. Review collected by and hosted on G2.com. What do you dislike about Close? I think there should be an option for text messaging. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close to call clients and prospects, and I find it very easy to use. It integrates email and calls, letting me follow up with clients if calls are disconnected or unfinished, which helps gauge their interest. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kevin V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin V.") KV Kevin V. Account Manager Small-Business (50 or fewer emp.) 9/10/2025 "Overall, very good CRM and Dialer" 5/5 What do you like best about Close? The user end for me and for my callers has been very easy. Everything is at hand, from emails to notes, without having to fumble around to find them. The smart views are dynamic and make sure that the leads I call are during their local business hours. Customer support always gets back to me very quickly when I have a question. Review collected by and hosted on G2.com. What do you dislike about Close? As amazing as the front end is, the back end does need some work. The hierarchy between the super admin account and sub accounts is not quite there yet. Before Close, I was used to being able to log in as a super admin and being able to change the settings for sub-users. On Close, those settings have to be changed while logged in to the actual sub-user account. Last I reached out about this a few days ago, they said they are working on it. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close is making it very fast and convenient to reach out to multiple contacts for prospective partnerships. Review collected by and hosted on G2.com. 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