--- title: Close Reviews meta\_title: 'Close Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2068 reviews by the users' company size, role or industry to find out how Close works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2068 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Close Reviews & Product Details Visit Website Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity. * * * Product Website Close Seller [Close](https://www.g2.com/sellers/close) Discussions [Close Community](https://www.g2.com/products/close/discuss) Languages Supported English Solution Type All-in-One Overview by Anthony Nemitz Show More ## Pricing Pricing provided by Close. ### Solo $9.00 1 Seat Per Month [ View More Pricing Information ](https://www.g2.com/products/close/pricing) ## Close Integrations (30) What do users say about integrations? 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Analysts Mid-Market (51-1000 emp.) 1/30/2026 "Streamlined Sales Management with Minor Hiccups" 3/5 What do you like best about Close? I use Close for managing my sales process, making calls, and texting all in one place. I appreciate its super clean and fast interface that handles high-volume calling smoothly, along with integrated call recording. It really removes friction, letting me blast through outreach effortlessly. The initial setup was smooth and user-friendly, which is a breath of fresh air with no long onboarding process. Review collected by and hosted on G2.com. What do you dislike about Close? I don't like Close's email sequence quirks and logging annoyances. It would be better with more affordable entry pricing, flexible pricing options, and improved analytics. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I use Close to manage the sales process in one place, solving frustrations from using bloated CRMs and separate tools. It provides a clean, fast interface, handles high-volume calls smoothly, and removes outreach friction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Charles P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles P.") CP Charles P. Business Development Manager Mid-Market (51-1000 emp.) 1/9/2026 "Sales-First Design Shines, But Major Issues Hold It Back" 2.5/5 What do you like best about Close? The only thing I liked is its sales-first design and its strong pipeline visibility. Review collected by and hosted on G2.com. What do you dislike about Close? I can list the issues I didn't like. It has limited customization. Its reporting function is very basic. Its mobile experience is the worst. It has very limited automation. Its pricing is the issue if you need it for a big team. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? I was using it for my sales process and it was hard to use with very limited options Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Small-Business (50 or fewer emp.) 2/2/2025 "Close CRM – Efficient and powerful, but needs improvement in user-friendliness" 3/5 What do you like best about Close? I especially appreciate the high efficiency and powerful automation features of Close CRM. The integration with other tools and the clear overview of the sales pipeline enable a smooth sales process. Review collected by and hosted on G2.com. What do you dislike about Close? However, I find the user interface not very intuitive, which requires a certain amount of familiarization time, especially for new users. Overall, Close CRM offers solid features, with potential for improvement in user-friendliness. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? From my experience, a single tool that manages both pre-sales activities and telephony drastically improves productivity. It reduces the risk of losing critical lead information and helps maintain a consistent follow-up strategy. Since everything is consolidated in one place, I can quickly initiate calls, monitor the results, and adjust my approach based on real-time data – all of which contributes to a higher conversion rate and a more efficient sales pipeline. This is provided in Close. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Luke H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke H.") LH Luke H. Director of Innovation Small-Business (50 or fewer emp.) 9/30/2025 "Great Product, simplifies sales process" 3/5 What do you like best about Close? clean user interphase, robust features.f Review collected by and hosted on G2.com. What do you dislike about Close? its bulk emailing feature puts the user in email jail Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? It speeds up the sales cycle. Simplifies deal management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SV Sam V. SDR Small-Business (50 or fewer emp.) 10/20/2024 "Any easy to use system." 3/5 What do you like best about Close? Close is very quick and easy to use. It is capable of doing advanced and simple procedures and is certainly the best CRM I have ever used. Review collected by and hosted on G2.com. What do you dislike about Close? I don't like the fact that it sometimes has outages Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? It makes my massive lead flow easy to handle. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Daisy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daisy S.") DS Daisy S. Community Manager Mid-Market (51-1000 emp.) 8/27/2024 "Close review" 3/5 What do you like best about Close? I love that close syncs with my email thread to keep everything in one place and that I can set reminders to follow up on leads I would normally forget about during busy weeks Review collected by and hosted on G2.com. What do you dislike about Close? some issues with finding workflows or merging two separate profiles Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Close is very helpful with keeping stuff organzied and being able to see all past email threads in one place Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Stephen O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen O.") SO Stephen O. Small-Business (50 or fewer emp.) 11/23/2023 "Balancing Act: A Comprehensive Review of Close CRM's Features and Opportunities for Improvement" 3/5 What do you like best about Close? Ease of Use: The interface is user-friendly, making navigation and operations straightforward. List View in Opportunity: This feature simplifies deal management, allowing efficient review and tracking of prospects. Contact Addition Feature: The ability to add contacts directly by clicking their email enhances convenience. Responsive Support: The support team is consistently quick and helpful, ensuring timely assistance. Review collected by and hosted on G2.com. What do you dislike about Close? User Administration: There's a significant amount of administrative work required from the users. Enhanced automation, particularly in lead creation, could greatly improve efficiency. Workflows (Previously Sequences): Although improved, these still lack the desired flexibility and functionality. Reporting Limitations: The current reporting system is inadequate, often necessitating the export of data into an external Excel database for comprehensive analysis. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Improved Engagement with CRM Database: Close CRM simplifies the process of engaging with our CRM. Its user-friendly interface ensures that we can interact with our customer data more efficiently, leading to better management and utilization of our CRM resources. Efficient Mass Emailing to Segmented Contacts: The platform allows us to send targeted emails to segmented groups of contacts effortlessly. This feature is particularly beneficial for marketing campaigns and regular communication, ensuring that the right messages reach the right audience without unnecessary manual sorting. Creation of Smart Views for Follow-Ups: Close CRM enables the creation of 'Smart Views', which are customized, dynamic lists that help in tracking and following up with contacts. This tool is invaluable for ensuring timely and organized communication, enhancing our ability to stay on top of customer interactions and needs. Overall, Close CRM streamlines our customer engagement and communication processes, making them more effective and less time-consuming. These improvements have a direct positive impact on our customer relationship management and business operations. Review collected by and hosted on G2.com. Show More Response from Sam Wild of Close [Editedit](https://www.g2.com/survey_responses/close-review-8920154/official_response/edit) Thanks for reviewing Close, Stephen. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Neil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neil S.") NS Neil S. Head of business development Small-Business (50 or fewer emp.) 8/9/2024 "Great price for ease of use" 3/5 What do you like best about Close? Easy to use and integrate into your business Review collected by and hosted on G2.com. What do you dislike about Close? I was limited in the number of ops I could have and needed to multiple workspaces Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? We were cold calling and tracking client communications. It houses the data fairly well Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 12/1/2023 "Money wise great value." 3/5 What do you like best about Close? It is easy to navigate and inituitive. However some features are missing. For example in hubspot in my previous job I was able to customize the email forkflow better then here. Review collected by and hosted on G2.com. What do you dislike about Close? After you visit a contact and return back to the list you are thrown to the beginning of the list and you have to scroll again to the bottom and saw where you left. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? As a user of Close, a CRM system, I've found it incredibly beneficial in several ways: Streamlining My Sales Process: It automates many aspects of the sales cycle, which has made my daily tasks more manageable and efficient. Centralizing Data: Having all customer information in one place has been a game changer. It saves time and helps me stay organized, especially when dealing with multiple clients. Improving Customer Relationships: With better management of customer data, I'm able to build stronger, more personalized relationships with my clients. Review collected by and hosted on G2.com. Show More Response from Sam Wild of Close [Editedit](https://www.g2.com/survey_responses/close-review-8954109/official_response/edit) Thank you for leaving a review of Close. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Professional Training & Coaching](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Professional Training & Coaching") UP Verified User in Professional Training & Coaching Small-Business (50 or fewer emp.) 8/14/2024 "CLOSE CRM" 2.5/5 What do you like best about Close? User Friendly UI, and threads for comms. Review collected by and hosted on G2.com. What do you dislike about Close? The status changes don't reflect activity accurately. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Scheduling prospects and follow-up for services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Close? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Close ](https://www.g2.com/products/close/discussions/new) KB Keedan Barnard • Last activity 5 months ago how do I integrate WhatsApp? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-integrate-whatsapp) ![Camila N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camila N.") CN Camila Nogueira • Last activity 5 months ago How long does it take to generate a new integration? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-long-does-it-take-to-generate-a-new-integration) [ View all Discussions ](https://www.g2.com/products/close/discuss) ## Pricing Options Pricing provided by Close. ### Solo $9.00 1 Seat Per Month ### Essentials $35.00 1 Seat Per Month ### Growth $99.00 1 Seat Per Month ### Scale $139.00 1 Seat Per Month [ View More Pricing Information ](https://www.g2.com/products/close/pricing) ## G2 Deals ### Exclusive savings on Close through G2 Deals Close is the sales engagement CRM designed to help SMBs turn more leads into revenue. G2 users receive a 20%, one-time discount off first billing cycle for new Close customers. Offer expires December 31, 2026. How to claim this offer Enter code G2Close20 at checkout. You will receive 20% off your first month (if paying monthly) or 20% off your total annual subscription (if paying annually). Claim Offer Close Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,906) [ Compare Now ](https://www.g2.com/compare/close-vs-hubspot-sales-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11df00d92568ecc89d4d15e072df8cc6/pipedrive.png "Product Avatar Image") Pipedrive 4.3/5(3,105) [ Compare Now ](https://www.g2.com/compare/close-vs-pipedrive) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-close) ##### ##### Close Features Platform Workflow Capability Performance and Reliability Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Customer Support Portal Knowledge Base [ View More Features ](https://www.g2.com/products/close/features) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,906) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Freshsales](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshsales") Freshsales 4.5/5(1,236) ](https://www.g2.com/products/freshsales/reviews) [ View All Alternatives ](https://www.g2.com/products/close/competitors/alternatives) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm)[Sales Analytics](https://www.g2.com/categories/sales-analytics)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[AI SDRs](https://www.g2.com/categories/ai-sdrs)[Conversational Interface Agents](https://www.g2.com/categories/conversational-interface-agents) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the best platforms for integrating demand planning with ERP systems?](https://www.g2.com/discussions/what-are-the-best-platforms-for-integrating-demand-planning-with-erp-systems)[Best tool for analyzing customer conversations](https://www.g2.com/discussions/best-tool-for-analyzing-customer-conversations)[Contrast Security vs Imperva Runtime Application Self-Protection (RASP) for an AppSec team: which is worth adding to an existing stack?](https://www.g2.com/discussions/contrast-security-vs-imperva-runtime-application-self-protection-rasp-for-an-appsec-team-which-is-worth-adding-to-an-existing-stack) [Which on-premise data integration platforms are the highest rated for processing large data volumes efficiently when the job sizes exceed what a typical cloud ETL tool is optimized for?](https://www.g2.com/discussions/which-on-premise-data-integration-platforms-are-the-highest-rated-for-processing-large-data-volumes-efficiently-when-the-job-sizes-exceed-what-a-typical-cloud-etl-tool-is-optimized-for)[What platform provides detailed analytics on work efficiency?](https://www.g2.com/discussions/what-platform-provides-detailed-analytics-on-work-efficiency)[Pros and Cons Details](https://www.g2.com/products/close/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)