--- title: Close Reviews meta\_title: 'Close Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2069 reviews by the users' company size, role or industry to find out how Close works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2069 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Close Reviews & Product Details Visit Website Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity. * * * Product Website Close Seller [Close](https://www.g2.com/sellers/close) Discussions [Close Community](https://www.g2.com/products/close/discuss) Languages Supported English Solution Type All-in-One Overview by Anthony Nemitz Show More ## Pricing Pricing provided by Close. ### Solo $9.00 1 Seat Per Month [ View More Pricing Information ](https://www.g2.com/products/close/pricing) ## Close Integrations (30) What do users say about integrations? 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](https://www.g2.com/products/zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Phone ](https://www.g2.com/products/zoom-zoom-phone/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 9/23/2025 "Great software. Awful support. Billing is misleading and extremely confusing." 0/5 What do you like best about Close? I think it is feature rich but confusing. Review collected by and hosted on G2.com. What do you dislike about Close? Support is awful. No phone number to call. You email and at the companies convenience, not the clients they email you back. I try to set up a scheduled call a day after I needed to speak to somebody and I was on another call so i missed the meeting, further proving my point that customer service is not good and not at my the client's convenience. Tech companies don't believe in phone support and its insanely frustrating. Not good. The advertised plans make it seem like all these features are included. They are not. It is misleading. I have no idea how billing works with text and phone features. My invoices and receipts are not itemized and Im given articles to do my own research and try to figure out. Not happy at all. I am committed to the software at this point. So I use Grok AI to give me instructions on how to do things in Close. I have to go to a third party solution for help. AI is not always helpful either. It would be nice to connect with a human via phone and have a 2 minute conversation instead of stretch it out for days. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Offer premier phone support. Be like Nordstrom or Charles Schwab, or Tmobile when John Leger was running it. Be more honest and clear about billing. Itemize Invoices and Receipts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Isaiah F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isaiah F.") IF Isaiah F. Owner Small-Business (50 or fewer emp.) 6/30/2025 "Worst Customer Service, EVER!" 0/5 What do you like best about Close? Nothing. I find it strange that they wont call or email me back after more than a week. It's like they want me to beg to give them my money! Don't waste your time or money! Review collected by and hosted on G2.com. What do you dislike about Close? They don't answer the phones or reply to emails. How does a company that's providing a CRM for small business not handle the leads they have? Can't trust a company with poor follow up and terrible customer service with my customer automations that I'm trying to nurture. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? None, they won't return my calls or emails. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Professional Training & Coaching](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Professional Training & Coaching") AP Verified User in Professional Training & Coaching Small-Business (50 or fewer emp.) 8/13/2024 "Worst Customer Support" 0/5 What do you like best about Close? Nothing is good in this CRM. No help is available for advance stuff. Review collected by and hosted on G2.com. What do you dislike about Close? Very tricky tool and no help is available. The chat support is the worst, tey won't reply you for ages. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? it is solving nothing. worst CRM with typical stuff with no help. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ZL Zac L. Senior Account Executive Small-Business (50 or fewer emp.) 7/15/2021 "Raising my price by 2.5x for no reason..." 0/5 What do you like best about Close? I've used Close for 4 1/2 years and have recommended it to many of my peers over the years. Review collected by and hosted on G2.com. What do you dislike about Close? Close is trying to increase my monthly by 2.5x what I'm currently paying for no reason. I was given a discounted rate at sign up because I'm not able to use some of the core features in the business plan, but still wanted access to features that are only available in that plan. Nothing has changed in the way that I use close, yet they have decided to no longer honor the original agreed upon terms. Now I'm migrating everything over to Pipedrive. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Good for prospecting and follow-up. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/2/2021 "Basic starter CRM" 0/5 What do you like best about Close? Task sharing across team members is a nice feature. Review collected by and hosted on G2.com. What do you dislike about Close? Lack of reporting, fields are hidden from users, so no standardized rules can be put in place. There is no automation. Sequences can only include e-mails, so phone or social touches have to be done separately. Opportunities are very, very poor in terms of controls and what is required. Lastly, they do not integrate with anything. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Currently, it is really just a place to track things. We attempted to make it work but we will be moving to a new CRM. Review collected by and hosted on G2.com. Show More Response from Sam Wild of Close [Editedit](https://www.g2.com/survey_responses/close-review-5092176/official_response/edit) We're sorry to hear you had a negative experience with Close. There are major updates coming to both reporting and sequences in Q1 that will address your concerns. We also have over 80 integrations including many native integration options. We add about 5 integrations each month. We wish you well with your new CRM and hope it's a great fit for your team. [See how Close improved](https://close.com/integrations/) Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/16/2021 "Great product: some deficiencies" 0/5 What do you like best about Close? ease of dialing out. the team reporting gives great insights Review collected by and hosted on G2.com. What do you dislike about Close? The close date process of opportunities is a terrible way of forecasting. Opportunities often get left in the past and forgotten about. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Increasing sales across the board. Ensuring touch points on leads to keep them warm. Email sequencing is great Review collected by and hosted on G2.com. Show More Response from Sam Wild of Close [Editedit](https://www.g2.com/survey_responses/close-review-4802237/official_response/edit) We apologize for your negative experience with Close, and we'd like to make it right. Did you have a 0/5 star experience with our team that I can help address? I'm glad you had some good benefits with our CRM--including increasing sales across the board and email sequencing––but we always strive to earn more than zero stars with our customers! If you'd like to provide further feedback, please reach out at samantha.brenner@close.com and we can talk about what we can do to help you better. Validated ReviewerSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/19/2018 "Great for sales reps; for marketing/sales ops, not so much." 1/5 What do you like best about Close? - Ease of use, especially for sales reps - Smart views enable quick and easy mini-reports - Bulk editing of lead (company/account) records is extremely fast Review collected by and hosted on G2.com. What do you dislike about Close? - Out-of-the-box reporting, while easy-to-use, offers far too few options for companies that are scaling quickly - User roles and permissions, although continually evolving, are far too simplistic and do not address many key security concerns - Something as fundamental as lead ownership is not something that exists natively but rather must be added as a custom field, creating the need for custom-developed solutions (in-house and third-party) to make up for the lack of native functionality Review collected by and hosted on G2.com. Recommendations to others considering Close: Do your due diligence, and don't rush to make the switch. Make sure that you and your team are fully aware of what functionality you could be giving up for the sake of closing deals more quickly. It may not always be worth the additional headaches. Review collected by and hosted on G2.com. What problems is Close solving and how is that benefiting you? Our company switched to Close.io from an industry-leading established CRM due to problems with integrating it into our existing work processes and systems. Clearly, the biggest benefit that we have seen since implementing Close.io has been an increased rate at which sales reps are working through their case loads and closing deals. On the other hand, the inherent system limitations within Close.io, due to its simplicity, have caused a considerable number of headaches for the marketing/sales operations team. Not the least of which, there is no automation to speak of natively within Close.io, so we have had to rely on a number of third-party tools as well as our own developers in order to keep the amount of manual data maintenance work at roughly the same level as before we switched to Close.io Review collected by and hosted on G2.com. Show More 5/17/2018 Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Close? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Close ](https://www.g2.com/products/close/discussions/new) ![Camila N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camila N.") CN Camila Nogueira • Last activity 5 months ago How long does it take to generate a new integration? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-long-does-it-take-to-generate-a-new-integration) KB Keedan Barnard • Last activity 5 months ago how do I integrate WhatsApp? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-integrate-whatsapp) [ View all Discussions ](https://www.g2.com/products/close/discuss) ## Pricing Options Pricing provided by Close. ### Solo $9.00 1 Seat Per Month ### Essentials $35.00 1 Seat Per Month ### Growth $99.00 1 Seat Per Month ### Scale $139.00 1 Seat Per Month [ View More Pricing Information ](https://www.g2.com/products/close/pricing) ## G2 Deals ### Exclusive savings on Close through G2 Deals Close is the sales engagement CRM designed to help SMBs turn more leads into revenue. G2 users receive a 20%, one-time discount off first billing cycle for new Close customers. Offer expires December 31, 2026. How to claim this offer Enter code G2Close20 at checkout. You will receive 20% off your first month (if paying monthly) or 20% off your total annual subscription (if paying annually). Claim Offer Close Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/close-vs-hubspot-sales-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11df00d92568ecc89d4d15e072df8cc6/pipedrive.png "Product Avatar Image") Pipedrive 4.3/5(3,106) [ Compare Now ](https://www.g2.com/compare/close-vs-pipedrive) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-close) ##### ##### Close Features Platform Workflow Capability Performance and Reliability Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Customer Support Portal Knowledge Base [ View More Features ](https://www.g2.com/products/close/features) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Freshsales](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshsales") Freshsales 4.5/5(1,236) ](https://www.g2.com/products/freshsales/reviews) [ View All Alternatives ](https://www.g2.com/products/close/competitors/alternatives) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm)[Sales Analytics](https://www.g2.com/categories/sales-analytics)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[AI SDRs](https://www.g2.com/categories/ai-sdrs)[Conversational Interface Agents](https://www.g2.com/categories/conversational-interface-agents) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which commenting systems increase reader engagement without requiring dedicated moderation staff?](https://www.g2.com/discussions/which-commenting-systems-increase-reader-engagement-without-requiring-dedicated-moderation-staff%20)[Which Google Workspace project management platforms are most trusted by team leads coordinating cross-functional projects?](https://www.g2.com/discussions/which-google-workspace-project-management-platforms-are-most-trusted-by-team-leads-coordinating-cross-functional-projects)[Is Braze actually worth the cost for an early-stage startup, or are there more affordable mobile marketing platforms with similar capabilities?](https://www.g2.com/discussions/is-braze-actually-worth-the-cost-for-an-early-stage-startup-or-are-there-more-affordable-mobile-marketing-platforms-with-similar-capabilities) [What publisher ad server platforms connect well with Google Ad Manager as a primary SSP while also enabling direct deals without forcing the publisher into a fully Google-controlled stack?](https://www.g2.com/discussions/what-publisher-ad-server-platforms-connect-well-with-google-ad-manager-as-a-primary-ssp-while-also-enabling-direct-deals-without-forcing-the-publisher-into-a-fully-google-controlled-stack)[Best outbound call tracking software for small business](https://www.g2.com/discussions/any-recommendations-for-the-best-outbound-call-tracking-software-for-small-business)[Pros and Cons Details](https://www.g2.com/products/close/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)