AN

Verified User in Textiles

Small-Business (50 or fewer emp.)

11/20/2024

Guest users or non-business users of the software, not included in G2 scores.

"Best sentiment analyser"

3.5/5

What do you like best about Clootrack?

The sentiment analysis is very accurate. Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

Eventhough its accurate, analysis on large data is time consuming Review collected by and hosted on G2.com.

AM

Verified User in Market Research

Small-Business (50 or fewer emp.)

10/7/2024

"Customer Service is Unmatched"

5/5

What do you like best about Clootrack?

Working with Aubin and his team is the best part about using Clootrack. They are communicative, efficient, and always willing to adjust on the fly. Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

The only downside I can think of currently is the inability for comparisons or to trace back verbatim to the sources they came from when using the AskMe feature. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Mid-Market (51-1000 emp.)

4/12/2023

"A powerful tool supported by a skilled and responsive set of data scientists"

5/5

What do you like best about Clootrack?

1. Easy to use – the software is incredibly user-friendly and requires no prior coding expertise.

2. Insights are a step above other consumer intelligence platforms. I have had many demos of different platforms, but Clootrack methodology and dashboards work to find robust explanations behind strong emotional reactions or trending conversation topics.

3. The Clootrack team is a skilled and talented group. They are great to work with – responsive and creative, delivering high-quality insights. The added data scientist support during project creation/scoping, source volume checks, dashboard iterations, and overall insights elevates the output and process for me.

4. Clootracks is adaptable, dynamic, and innovative. Our needs are not one-size-fits-all; every project is unique in source types, categories studied, and reporting requirements. Clootracks can fill the gaps and help me find the best solution given the individual project needs. This customization results in more impactful consumer intelligence insights. Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

Nothing to date. The Clootrack team is constantly innovating internally, and they come to me with newly added features almost monthly. Review collected by and hosted on G2.com.

What problems is Clootrack solving and how is that benefiting you?

Clootrack software helps us track and analyze customer feedback from various online sources. We use this as a preliminary step to research, and it prevents us from asking questions already answered in the market today. Pushing our findings to the next level and ensuring we get all the insights available in the market. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

1/11/2023

"Comprehensive VOC tool to understand customer interactions and experience better"

4.5/5

What do you like best about Clootrack?

1. Consolidated view of all customer interactions across channels like Chat and CSAT, NPS surveys, Twitter, Android Playstore and IOS Appstore

2. Identifies the categories leading to reduction/ increase in CX metrics with clear, actionable insights

3. Prompt customer support and helpful team Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

The CX dashboards are not available in real-time. There's a weekly/ fortnightly update based on your organization's data-sharing practices. The delay could mean missing out on challenges the users highlight that could have been resolved but ended up being full-blown escalations. Review collected by and hosted on G2.com.

What problems is Clootrack solving and how is that benefiting you?

1. The consolidated view from various data sources helps us get a clearer picture of themes driving CX. While one can look at tweets tagging your brand or go through app Store reviews, it’s challenging to systematically look at a broader picture.

2. Clear, actionable items backed by quantitative and qualitative data make it easy for the relevant internal teams to review and take appropriate action. The VOCs are also cleaned up to reduce junk, and only the relevant verbatims are put together by category for easy consumption. Review collected by and hosted on G2.com.

CM

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

7/22/2020

"Partnering with Clootrack for authentic insights"

4.5/5

What do you like best about Clootrack?

Open and inclusive approach to business challenges that helps in designing the right methodology for mining insights. Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

Attention to detail, cross-check and "data validity" needs to be improved. Review collected by and hosted on G2.com.

SV

Shardul V.

Enterprise (> 1000 emp.)

3/23/2023

"Great experience with the platform"

5/5

What do you like best about Clootrack?

The capacity to deep dive and go in details. The visualization is great and ends in an awesome user experience. Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

No downside as such experienced till now. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Electronics

Enterprise (> 1000 emp.)

5/25/2023

"Clootrack - Market research in a snap"

5/5

What do you like best about Clootrack?

Customer experience analytics with a quick turnaround time for every request. Highly professional and competent team always available to help. Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

It should also include other forums to analyze the reviews Review collected by and hosted on G2.com.

IA

Verified User in Automotive

Enterprise (> 1000 emp.)

9/25/2021

"In-sighting at scale"

5/5

What do you like best about Clootrack?

Simply one of the best In-sighting tools to help mine Social Media Data - and structure it against any internal reference (be it related to Customer Care or Marketing or anything else) - while having a significant focus on both accuracy & scalability. At the same time, Clootrack requires minimal effort - since it has Unsupervised Learning at its core - which immensely reduces the turnaround time & in-process expedites the Tool readiness for the organization. Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

It not being a complete suite - Social Listening + ORM + In-sighting Review collected by and hosted on G2.com.

What problems is Clootrack solving and how is that benefiting you?

Helping structure big data (Social Media) - aggregated through our brand pages, public forums/blogs, etc. - against our internal references (Customer Care, Marketing, etc.) to help draw insights in real-time. This is what we have tried to solve through Clootrack.

There are several use cases. To mention one of them, through this, we have been able to identify - where in our customer journey (pre-sales, sales process, post-sales, etc.), the Customer Experience is getting distorted the most. Review collected by and hosted on G2.com.

PM

Philip M.

Director of Analytics and Innovation

Small-Business (50 or fewer emp.)

4/14/2021

"Excellent service with deep insights"

5/5

What do you like best about Clootrack?

The clarity comes from the natural language sentiments. Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

None so far. it has been an ease to work with the tool. Review collected by and hosted on G2.com.

Recommendations to others considering Clootrack:

If you are crystal clear on what you want for your outcomes. The tool is excellent in bringing together various dimensions for analysis and making sound decisions. Recommend that you have a clear target audience in a topical niche or geographical niche or a combination of both. The overall display of data can be improved upon. But for our current purposes, it gets the point across very clearly. Review collected by and hosted on G2.com.

What problems is Clootrack solving and how is that benefiting you?

Attempting to understand viewer sentiment and what insights can we learn from what our viewers had shared from their comments. Review collected by and hosted on G2.com.

CM

Verified User in Management Consulting

Enterprise (> 1000 emp.)

6/28/2021

"Useful tool to understand consumer sentiments"

4/5

What do you like best about Clootrack?

Unique analysis not obtainable elsewhere. Actionable points to a certain extent Review collected by and hosted on G2.com.

What do you dislike about Clootrack?

Room for improvement:

1. Listing of all product categories

2. Adding filters for price, capacity, wattage and any other relevant filters for each product category

3. Improving UI/ UX Review collected by and hosted on G2.com.