--- title: Clootrack Reviews meta\_title: 'Clootrack Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 44 reviews by the users' company size, role or industry to find out how Clootrack works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 44 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Clootrack Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend Clootrack for its **advanced analytics capabilities** , transforming data into meaningful insights and trends. [(4 mentions)](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1486033&qs=pros-and-cons#reviews) Users value Clootrack's **flexible data analysis** , enabling custom insights and enhanced understanding of customer sentiment. [(3 mentions)](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1951015&qs=pros-and-cons#reviews) Users praise Clootrack for its **efficiency** in providing accurate insights that enhance decision-making processes. [(3 mentions)](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1485944&qs=pros-and-cons#reviews) Users appreciate the **helpful support team** at Clootrack, consistently eager to assist and provide customized solutions. [(3 mentions)](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1486442&qs=pros-and-cons#reviews) Users highlight the **flexible insights analysis** of Clootrack, enhancing data collations and improving reporting quality significantly. [(3 mentions)](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1486430&qs=pros-and-cons#reviews) Users find **dashboard readability issues** due to excessive detail, complicating their ability to meet tight deadlines. [(2 mentions)](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1950998&qs=pros-and-cons#reviews) Users experience significant **delay issues** with Clootrack, impacting timely insights and potential problem resolution. [(2 mentions)](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1486280&qs=pros-and-cons#reviews) Users note that some **visualization dashboards lack clarity** and suggest improvements for better customization and data export. [(2 mentions)](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=2100222&qs=pros-and-cons#reviews) Users note the need for **improved AI tools** as current insights can be inaccurate for effective analysis. [(1 mentions)](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1977509&qs=pros-and-cons#reviews) Users note potential improvements in **AI tools for insights** , seeking better customization and export options for data analysis. [(1 mentions)](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1977535&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Clootrack ##### 1. Insights Users commend Clootrack for its **advanced analytics capabilities** , transforming data into meaningful insights and trends. [ See 4 mentions ](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1486033&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Deep insights but timelines can be an issue" What do you like about Clootrack? The team is very flexible in terms of the data and insights we can get. Able to collate across multiple sources and build out custom analyses. Dashbo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great software and a great team" What do you like about Clootrack? Clootrack's advanced analytics capabilities are a game changer. Breaking down departmental silos to line up data sources, having the option to break u ##### 2. Data Analysis Users value Clootrack's **flexible data analysis** , enabling custom insights and enhanced understanding of customer sentiment. [ See 3 mentions ](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1951015&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Deep insights but timelines can be an issue" What do you like about Clootrack? The team is very flexible in terms of the data and insights we can get. Able to collate across multiple sources and build out custom analyses. Dashbo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great software and a great team" What do you like about Clootrack? Clootrack's advanced analytics capabilities are a game changer. Breaking down departmental silos to line up data sources, having the option to break u ##### 3. Efficiency Users praise Clootrack for its **efficiency** in providing accurate insights that enhance decision-making processes. [ See 3 mentions ](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1485944&qs=pros-and-cons#reviews) See Related User Reviews ![MD N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MD N.") MN MD N. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Insights" What do you like about Clootrack? I learned some very good insights, and the cutting-edge features available make decision-making very easy. SC Suyog C. Small-Business (50 or fewer emp.) 4.0/5 "Best analytics platform" What do you like about Clootrack? The quality and accuracy of the analysis much better tha other tools ##### 4. Helpful Users appreciate the **helpful support team** at Clootrack, consistently eager to assist and provide customized solutions. [ See 3 mentions ](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1486442&qs=pros-and-cons#reviews) See Related User Reviews ![Justin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin G.") JG Justin G. Enterprise (\> 1000 emp.) 4.0/5 "Accommodating Tech Partners" What do you like about Clootrack? I like the team at Clootrack were always eager to go above and beyond to handle our team's custom product request, even if they may have been edge cas ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Customer Service is Unmatched" What do you like about Clootrack? Working with Aubin and his team is the best part about using Clootrack. They are communicative, efficient, and always willing to adjust on the fly. ##### 5. Insights Analysis Users highlight the **flexible insights analysis** of Clootrack, enhancing data collations and improving reporting quality significantly. [ See 3 mentions ](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1486430&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Deep insights but timelines can be an issue" What do you like about Clootrack? The team is very flexible in terms of the data and insights we can get. Able to collate across multiple sources and build out custom analyses. Dashbo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great software and a great team" What do you like about Clootrack? Clootrack's advanced analytics capabilities are a game changer. Breaking down departmental silos to line up data sources, having the option to break u ### 5 Cons or Disadvantages of Clootrack ##### 1. Dashboard Issues Users find **dashboard readability issues** due to excessive detail, complicating their ability to meet tight deadlines. [ See 2 mentions ](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1950998&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Deep insights but timelines can be an issue" What do you dislike about Clootrack? Timelines can be an issue if you have short deadlines. The dashboard can be a bit hard to read due to high amounts of detail. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great software and a great team" What do you dislike about Clootrack? Some of the visualization dashboards could use improvement for clarity - with that being said, the team is incredibly open to feedback and willing to ##### 2. Delay Issues Users experience significant **delay issues** with Clootrack, impacting timely insights and potential problem resolution. [ See 2 mentions ](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1486280&qs=pros-and-cons#reviews) See Related User Reviews SC Suyog C. Small-Business (50 or fewer emp.) 4.0/5 "Best analytics platform" What do you dislike about Clootrack? Processing time comparatively higher than other ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive VOC tool to understand customer interactions and experience better" What do you dislike about Clootrack? The CX dashboards are not available in real-time. There's a weekly/ fortnightly update based on your organization's data-sharing practices. The delay ##### 3. UX Improvement Users note that some **visualization dashboards lack clarity** and suggest improvements for better customization and data export. [ See 2 mentions ](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=2100222&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great software and a great team" What do you dislike about Clootrack? Some of the visualization dashboards could use improvement for clarity - with that being said, the team is incredibly open to feedback and willing to ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.5/5 "Vital insight on customer behaviour and preferences useful for any brand or category" What do you dislike about Clootrack? No real downsides, but potential improvement areas include more customisable tabulation and graphing formats, better ways to export data to other soft ##### 4. AI Inaccuracy Users note the need for **improved AI tools** as current insights can be inaccurate for effective analysis. [ See 1 mentions ](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1977509&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.5/5 "Vital insight on customer behaviour and preferences useful for any brand or category" What do you dislike about Clootrack? No real downsides, but potential improvement areas include more customisable tabulation and graphing formats, better ways to export data to other soft ##### 5. AI Limitations Users note potential improvements in **AI tools for insights** , seeking better customization and export options for data analysis. [ See 1 mentions ](https://www.g2.com/products/clootrack/reviews?filters%5Bsentiment_snippet%5D=1977535&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.5/5 "Vital insight on customer behaviour and preferences useful for any brand or category" What do you dislike about Clootrack? No real downsides, but potential improvement areas include more customisable tabulation and graphing formats, better ways to export data to other soft ## Top-Rated Alternatives [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,204) ](https://www.g2.com/products/birdeye/reviews) [ ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow") SurveySparrow 4.4/5(2,067) ](https://www.g2.com/products/surveysparrow/reviews) [ View All Alternatives ](https://www.g2.com/products/clootrack/competitors/alternatives) AN Verified User in Textiles Small-Business (50 or fewer emp.) 11/20/2024 Guest users or non-business users of the software, not included in G2 scores. "Best sentiment analyser" 3.5/5 What do you like best about Clootrack? The sentiment analysis is very accurate. Review collected by and hosted on G2.com. What do you dislike about Clootrack? Eventhough its accurate, analysis on large data is time consuming Review collected by and hosted on G2.com. What problems is Clootrack solving and how is that benefiting you? Clootrack helps to study customer feedback and understand the area to improve Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") AM Verified User in Market Research Small-Business (50 or fewer emp.) 10/7/2024 "Customer Service is Unmatched" 5/5 What do you like best about Clootrack? Working with Aubin and his team is the best part about using Clootrack. They are communicative, efficient, and always willing to adjust on the fly. Review collected by and hosted on G2.com. What do you dislike about Clootrack? The only downside I can think of currently is the inability for comparisons or to trace back verbatim to the sources they came from when using the AskMe feature. Review collected by and hosted on G2.com. What problems is Clootrack solving and how is that benefiting you? Clootrack is helping us sift through a massive amount of discourse about products and services we are researching, making it faster and easier to identify emerging insights across an array of sources. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 4/12/2023 "A powerful tool supported by a skilled and responsive set of data scientists" 5/5 What do you like best about Clootrack? 1. Easy to use – the software is incredibly user-friendly and requires no prior coding expertise. 2. Insights are a step above other consumer intelligence platforms. I have had many demos of different platforms, but Clootrack methodology and dashboards work to find robust explanations behind strong emotional reactions or trending conversation topics. 3. The Clootrack team is a skilled and talented group. They are great to work with –  responsive and creative, delivering high-quality insights. The added data scientist support during project creation/scoping, source volume checks, dashboard iterations, and overall insights elevates the output and process for me. 4. Clootracks is adaptable, dynamic, and innovative. Our needs are not one-size-fits-all; every project is unique in source types, categories studied, and reporting requirements. Clootracks can fill the gaps and help me find the best solution given the individual project needs. This customization results in more impactful consumer intelligence insights. Review collected by and hosted on G2.com. What do you dislike about Clootrack? Nothing to date. The Clootrack team is constantly innovating internally, and they come to me with newly added features almost monthly. Review collected by and hosted on G2.com. What problems is Clootrack solving and how is that benefiting you? Clootrack software helps us track and analyze customer feedback from various online sources. We use this as a preliminary step to research, and it prevents us from asking questions already answered in the market today. Pushing our findings to the next level and ensuring we get all the insights available in the market. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/11/2023 "Comprehensive VOC tool to understand customer interactions and experience better" 4.5/5 What do you like best about Clootrack? 1. Consolidated view of all customer interactions across channels like Chat and CSAT, NPS surveys, Twitter, Android Playstore and IOS Appstore 2. Identifies the categories leading to reduction/ increase in CX metrics with clear, actionable insights 3. Prompt customer support and helpful team Review collected by and hosted on G2.com. What do you dislike about Clootrack? The CX dashboards are not available in real-time. There's a weekly/ fortnightly update based on your organization's data-sharing practices. The delay could mean missing out on challenges the users highlight that could have been resolved but ended up being full-blown escalations. Review collected by and hosted on G2.com. What problems is Clootrack solving and how is that benefiting you? 1. The consolidated view from various data sources helps us get a clearer picture of themes driving CX. While one can look at tweets tagging your brand or go through app Store reviews, it’s challenging to systematically look at a broader picture. 2. Clear, actionable items backed by quantitative and qualitative data make it easy for the relevant internal teams to review and take appropriate action. The VOCs are also cleaned up to reduce junk, and only the relevant verbatims are put together by category for easy consumption. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") CM Verified User in Management Consulting Small-Business (50 or fewer emp.) 7/22/2020 "Partnering with Clootrack for authentic insights" 4.5/5 What do you like best about Clootrack? Open and inclusive approach to business challenges that helps in designing the right methodology for mining insights. Review collected by and hosted on G2.com. What do you dislike about Clootrack? Attention to detail, cross-check and "data validity" needs to be improved. Review collected by and hosted on G2.com. What problems is Clootrack solving and how is that benefiting you? Business and Marketing challenges ranging from Category and Brand understanding to evaluating "engagement" of customers. Online conversations are real, unbiased opinions of customers. By correctly accessing and analyzing them we can answer a variety of issues and tap into opportunities. Review collected by and hosted on G2.com. Show More 5/17/2023 Current UserValidated ReviewerSource: Organic SV Shardul V. Enterprise (\> 1000 emp.) 3/23/2023 "Great experience with the platform" 5/5 What do you like best about Clootrack? The capacity to deep dive and go in details. The visualization is great and ends in an awesome user experience. Review collected by and hosted on G2.com. What do you dislike about Clootrack? No downside as such experienced till now. Review collected by and hosted on G2.com. What problems is Clootrack solving and how is that benefiting you? We are using Clootrack to find out our position in conjunction with the competition. It is also used to find out key drivers and detractors of service and showroom experince. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") UC Verified User in Consumer Electronics Enterprise (\> 1000 emp.) 5/25/2023 "Clootrack - Market research in a snap" 5/5 What do you like best about Clootrack? Customer experience analytics with a quick turnaround time for every request. Highly professional and competent team always available to help. Review collected by and hosted on G2.com. What do you dislike about Clootrack? It should also include other forums to analyze the reviews Review collected by and hosted on G2.com. What problems is Clootrack solving and how is that benefiting you? Getting real-time customer feedback in one platform that helps the organization taking quick actions to improve the customer experience Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") IA Verified User in Automotive Enterprise (\> 1000 emp.) 9/25/2021 "In-sighting at scale" 5/5 What do you like best about Clootrack? Simply one of the best In-sighting tools to help mine Social Media Data - and structure it against any internal reference (be it related to Customer Care or Marketing or anything else) - while having a significant focus on both accuracy & scalability. At the same time, Clootrack requires minimal effort - since it has Unsupervised Learning at its core - which immensely reduces the turnaround time & in-process expedites the Tool readiness for the organization. Review collected by and hosted on G2.com. What do you dislike about Clootrack? It not being a complete suite - Social Listening + ORM + In-sighting Review collected by and hosted on G2.com. What problems is Clootrack solving and how is that benefiting you? Helping structure big data (Social Media) - aggregated through our brand pages, public forums/blogs, etc. - against our internal references (Customer Care, Marketing, etc.) to help draw insights in real-time. This is what we have tried to solve through Clootrack. There are several use cases. To mention one of them, through this, we have been able to identify - where in our customer journey (pre-sales, sales process, post-sales, etc.), the Customer Experience is getting distorted the most. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Philip M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip M.") PM Philip M. Director of Analytics and Innovation Small-Business (50 or fewer emp.) 4/14/2021 "Excellent service with deep insights" 5/5 What do you like best about Clootrack? The clarity comes from the natural language sentiments. Review collected by and hosted on G2.com. What do you dislike about Clootrack? None so far. it has been an ease to work with the tool. Review collected by and hosted on G2.com. Recommendations to others considering Clootrack: If you are crystal clear on what you want for your outcomes. The tool is excellent in bringing together various dimensions for analysis and making sound decisions. Recommend that you have a clear target audience in a topical niche or geographical niche or a combination of both. The overall display of data can be improved upon. But for our current purposes, it gets the point across very clearly. Review collected by and hosted on G2.com. What problems is Clootrack solving and how is that benefiting you? Attempting to understand viewer sentiment and what insights can we learn from what our viewers had shared from their comments. Review collected by and hosted on G2.com. Show More 4/15/2021 Current UserValidated ReviewerSource: Organic ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") CM Verified User in Management Consulting Enterprise (\> 1000 emp.) 6/28/2021 "Useful tool to understand consumer sentiments" 4/5 What do you like best about Clootrack? Unique analysis not obtainable elsewhere. Actionable points to a certain extent Review collected by and hosted on G2.com. What do you dislike about Clootrack? Room for improvement: 1. Listing of all product categories 2. Adding filters for price, capacity, wattage and any other relevant filters for each product category 3. Improving UI/ UX Review collected by and hosted on G2.com. What problems is Clootrack solving and how is that benefiting you? Analysing consumer sentiments for specific products and categories; identifying what attributes matter most and how to market specific products Review collected by and hosted on G2.com. 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