# Best Hotel Management Software

## How Many Hotel Management Software Products Does G2 Track?

**Total Products under this Category:** 389

### Category Stats (Jul 2026)

- **Average Rating:** 4.31/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Oracle Hospitality OPERA Property Management System (+0.14%) - Among all products in this category, Oracle Hospitality OPERA Property Management System recorded the largest rating increase compared to last month

_Last updated: July 01, 2026_

## How Does G2 Rank Hotel Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 1,300+ Authentic Reviews
- 389+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Hotel Management Software
 ![G2 Grid® for Hotel Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hotel-management/grids.png?focus%5B%5D=20712&focus%5B%5D=42211&focus%5B%5D=7241&focus%5B%5D=47853&focus%5B%5D=56505&focus%5B%5D=79185&focus%5B%5D=21228&focus%5B%5D=49302)

Highlighted products: Mews, Cloudbeds, Oracle Hospitality OPERA Property Management System, SkyTouch Technology, HotelRunner, Canary Technologies, 360HMS, and StayNTouch Cloud PMS.

Underlying data: [Grid® JSON](https://www.g2.com/categories/hotel-management/grids.json?focus%5B%5D=mews&focus%5B%5D=cloudbeds&focus%5B%5D=oracle-hospitality-opera-property-management-system&focus%5B%5D=skytouch-technology&focus%5B%5D=hotelrunner&focus%5B%5D=canary-technologies&focus%5B%5D=360-mango-solutions-pvt-ltd-360hms&focus%5B%5D=stayntouch-cloud-pms)

### [Mews](https://www.g2.com/products/mews/reviews)

Mews is a connected hospitality operating system that brings revenue, operations and the guest journey together in one cloud-native platform. At its core is an award-winning PMS – named Best PMS (2024, 2025, 2026) – that powers day-to-day hotel operations: from reservations and rate management to check-in/out, payments, housekeeping and reporting, all in a single, real-time workspace instead of disconnected tools. Because the PMS lives inside the broader Mews OS, hotels can easily add guest-facing journeys like online check-in and upsells, as well as embedded payments, POS, RMS and housekeeping via Flexkeeping. With an open API and 1,000+ integrations, Mews keeps the PMS as the connected command center for every stay while giving properties the flexibility to build the tech stack they need.

**Average Rating:** 4.8/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Mews?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 9.2/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 10.0/10 (Category avg: 8.8/10)
- **Revenue Management:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Mews?

- **Seller:** [Mews](https://www.g2.com/sellers/mews-7af24e79-5e92-4bb0-bae7-3b05b33d9ba1)
- **Year Founded:** 2012
- **HQ Location:** Amsterdam, NL
- **Twitter:** @MewsSystems  
2,117 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b884d911ed5093c43403295455085ea9f79776b1a706c2e42025649f2324ec50&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2574959&secure%5Burl_type%5D=linkedin_company_website)  
1,506 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 50% Medium, 47% Small

#### What Are Recent G2 Reviews of Mews?

**["Mews Delivers Seamless Integrations, Easy Onboarding, and Excellent Support"](https://www.g2.com/survey_responses/mews-review-12523084)**

**Rating:** 5.0/5.0 stars

_— Robin G._

[Read full review](https://www.g2.com/survey_responses/mews-review-12523084)

**["Easy to use with great API"](https://www.g2.com/survey_responses/mews-review-12601214)**

**Rating:** 5.0/5.0 stars

_— Mario Z._

[Read full review](https://www.g2.com/survey_responses/mews-review-12601214)

#### What Are G2 Users Discussing About Mews?

- [What is Mews Operations used for?](https://www.g2.com/discussions/what-is-mews-operations-used-for)

### [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews)

Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.

**Average Rating:** 4.3/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate Cloudbeds?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 6.9/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 7.2/10 (Category avg: 8.8/10)
- **Revenue Management:** 7.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Cloudbeds?

- **Seller:** [Cloudbeds](https://www.g2.com/sellers/cloudbeds)
- **Year Founded:** 2012
- **HQ Location:** San Diego, CA
- **Twitter:** @Cloudbeds  
1,968 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ccad1292e5fac5a7a1a1b86c58639e7ec21939544bd23f3cb21ad7cafe5bf6a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3091870%2F&secure%5Burl_type%5D=linkedin_company_website)  
768 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 83% Small, 18% Medium

#### What Are Recent G2 Reviews of Cloudbeds?

**["Smooth, Seamless Switching Between Properties"](https://www.g2.com/survey_responses/cloudbeds-review-12528813)**

**Rating:** 5.0/5.0 stars

_— Chase T._

[Read full review](https://www.g2.com/survey_responses/cloudbeds-review-12528813)

**["Cloudbeds Makes Multi-Property Management Feel Effortless"](https://www.g2.com/survey_responses/cloudbeds-review-12776659)**

**Rating:** 5.0/5.0 stars

_— Kalimera B._

[Read full review](https://www.g2.com/survey_responses/cloudbeds-review-12776659)

#### What Are G2 Users Discussing About Cloudbeds?

- [What are the modules of a PMS please list 8 of them?](https://www.g2.com/discussions/what-are-the-modules-of-a-pms-please-list-8-of-them)
- [What are the components of a property management system?](https://www.g2.com/discussions/what-are-the-components-of-a-property-management-system)
- [What are the functions of PMS?](https://www.g2.com/discussions/what-are-the-functions-of-pms) - 1 comment
- [What is Cloudbeds system?](https://www.g2.com/discussions/what-is-cloudbeds-system) - 1 comment

### [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews)

Oracle Hospitality OPERA Cloud Services are a cloud-based, mobile-enabled platform for next-generation hotel management. Based on OPERA, the leading enterprise solution suite for the hospitality industry, OPERA Cloud offers an intuitive user interface, comprehensive functionality for all areas of hotel management, secure data storage and hundreds of key partner interfaces to meet the needs of hotels of all types and sizes. Oracle Hospitality is a proud AHLA Platinum Partner.

**Average Rating:** 4.2/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Oracle Hospitality OPERA Property Management System?

- **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 9.1/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 9.0/10 (Category avg: 8.8/10)
- **Revenue Management:** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Oracle Hospitality OPERA Property Management System?

- **Seller:** [Oracle](https://www.g2.com/sellers/oracle)
- **Year Founded:** 1977
- **HQ Location:** Austin, TX
- **Twitter:** @Oracle  
827,997 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a14fcbcd818b49d781453c19628a9479a70cc1e8e335e54c876392ab5f543da3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1028%2F&secure%5Burl_type%5D=linkedin_company_website)  
208,078 employees on LinkedIn®
- **Ownership:** NYSE:ORCL

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 51% Medium, 26% Large

#### What Are Recent G2 Reviews of Oracle Hospitality OPERA Property Management System?

**["Best-in-Class Integrations with Customizable Interface & Reporting"](https://www.g2.com/survey_responses/oracle-hospitality-opera-property-management-system-review-13021590)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/oracle-hospitality-opera-property-management-system-review-13021590)

**["PMS"](https://www.g2.com/survey_responses/oracle-hospitality-opera-property-management-system-review-10734750)**

**Rating:** 5.0/5.0 stars

_— Sarvagya Singh S._

[Read full review](https://www.g2.com/survey_responses/oracle-hospitality-opera-property-management-system-review-10734750)

#### What Are G2 Users Discussing About Oracle Hospitality OPERA Property Management System?

- [What is Oracle Hospitality OPERA Property Management System used for?](https://www.g2.com/discussions/what-is-oracle-hospitality-opera-property-management-system-used-for) - 2 comments
- [What hotels use Opera PMS?](https://www.g2.com/discussions/what-hotels-use-opera-pms) - 1 comment
- [Does Oracle own opera?](https://www.g2.com/discussions/does-oracle-own-opera) - 1 comment
- [What is hospitality opera?](https://www.g2.com/discussions/what-is-hospitality-opera)
- [What is Opera property management system?](https://www.g2.com/discussions/what-is-opera-property-management-system)

### [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews)

SkyTouch Technology has provided the most widely-used hotel PMS software to solve all property management needs since 2013. Hoteliers seek our cloud-based software with 24/7 support for our easy-to-use interface abilities. Our products efficiently manage rates & availability, distribution & booking, guest experience, and more. The SkyTouch hotel property management system (PMS) is built by hoteliers, so we understand the industry and anticipate your needs. Staying ahead of industry technology and innovation, our PMS is complimented with limitless integration opportunity to efficiently grow your business and increase revenue. With SkyTouch, the Sky's the Limit.

**Average Rating:** 4.5/5.0

**Total Reviews:** 108

#### How Do G2 Users Rate SkyTouch Technology?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 8.4/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 8.2/10 (Category avg: 8.8/10)
- **Revenue Management:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SkyTouch Technology?

- **Seller:** [SkyTouch Technology](https://www.g2.com/sellers/skytouch-technology)
- **Year Founded:** 2013
- **HQ Location:** Scottsdale, Arizona
- **Twitter:** @SkyTouchTech  
943 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf5815107a6fec597dd18a9003c114753c0361403a3931d3490449580ae0d223&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fskytouch-technology%2F&secure%5Burl_type%5D=linkedin_company_website)  
115 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** General Manager
- **Top Industries:** Hospitality, Accounting
- **Company Size:** 84% Small, 12% Medium

#### What Are Recent G2 Reviews of SkyTouch Technology?

**["Easy to Learn"](https://www.g2.com/survey_responses/skytouch-technology-review-11185629)**

**Rating:** 5.0/5.0 stars

_— Gene R._

[Read full review](https://www.g2.com/survey_responses/skytouch-technology-review-11185629)

**["SkyTouch has been a very easy to learn system with the help of guides."](https://www.g2.com/survey_responses/skytouch-technology-review-8874004)**

**Rating:** 4.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/skytouch-technology-review-8874004)

#### What Are G2 Users Discussing About SkyTouch Technology?

- [What is SkyTouch Technology used for?](https://www.g2.com/discussions/what-is-skytouch-technology-used-for)
- [What does Skytouch Hotel Os do?](https://www.g2.com/discussions/what-does-skytouch-hotel-os-do)
- [How much does SkyTouch cost?](https://www.g2.com/discussions/how-much-does-skytouch-cost)
- [What softwares do hotels use?](https://www.g2.com/discussions/what-softwares-do-hotels-use)
- [What is SkyTouch hotel OS?](https://www.g2.com/discussions/what-is-skytouch-hotel-os) - 1 comment

### [HotelRunner](https://www.g2.com/products/hotelrunner/reviews)

HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach. HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, reach more customers, and boost profits

**Average Rating:** 4.6/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate HotelRunner?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 9.6/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 8.8/10 (Category avg: 8.8/10)
- **Revenue Management:** 9.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind HotelRunner?

- **Seller:** [HotelRunner](https://www.g2.com/sellers/hotelrunner)
- **Year Founded:** 2012
- **HQ Location:** Wilmington, US
- **Twitter:** @HotelRunner  
5,102 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5fb1826a95dbea0c5e09d9ecea3086ab8b890eec45b08394b0f7f75dc1dc82e7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2220062%2F&secure%5Burl_type%5D=linkedin_company_website)  
107 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 60% Small, 27% Medium

#### What Are Recent G2 Reviews of HotelRunner?

**["Best app to Manage Hotel Operations"](https://www.g2.com/survey_responses/hotelrunner-review-8752084)**

**Rating:** 5.0/5.0 stars

_— Ayushman P._

[Read full review](https://www.g2.com/survey_responses/hotelrunner-review-8752084)

**["Excellent platform to manage your hospitality business!"](https://www.g2.com/survey_responses/hotelrunner-review-8636822)**

**Rating:** 4.5/5.0 stars

_— Rebecca F._

[Read full review](https://www.g2.com/survey_responses/hotelrunner-review-8636822)

### [Canary Technologies](https://www.g2.com/products/canary-technologies/reviews)

Easy, intuitive, and secure hotel solutions. Canary Technologies is modernizing the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authorizations solutions. Digitizing everything from post-booking through checkout, Canary is trusted by thousands of hotels in more than 65 countries, including Four Seasons, Choice Hotels, Standard Hotels and Ace Hotel Group. Canary’s solutions help hotels eliminate paper processes, boost revenue with upsells, raise staff efficiency, ensure PCI compliance, improve the guest experience, and reduce chargebacks and payment fraud. Learn more at canarytechnologies.com. \*\*Our Solutions Include\*\* 1) Contactless Check-In: Contactless Check-In allows guests to check in and out through a mobile experience, allowing hotels to comply with health guidelines, save time on front desk work, and increase revenue through upsells through the Canary interface. 2) Digital Authorizations: Canary’s Digital Authorizations product is vastly more secure than paper forms, preventing chargebacks and fraud. They can be set up and ready to use in less than 20 minutes. 3) Digital Contracts: Hotels using Canary’s Digital Contracts product see their turnaround time decrease from an average of eight days to just three hours, enabling them to book more guests and grow their business. 4) Amenity Store: Canary’s Amenity Store product makes ordering simple and intuitive for guests, and the online store is easy to incorporate into your standard booking flow. Hotels using Canary see a 40% increase in the number of orders placed. \*\*Testimonials\*\* "Given how cost effective it is and the savings from preventing potential fraud, Canary Technologies was a no brainer.” -- Dennise Nizza, Controller @ Ace Hotel “I brought on Canary at all of our properties because it increased productivity and removed all the headaches of collecting credit card authorization forms.” -- Justin Grimes, Director of Operations @ KRC “The Canary solution is simple and powerful. It provides exactly what we needed at our hotels, without being an overkill. The interface is clean and easy to use, and the folks at Canary took care of setup and training, which made implementation a breeze.” -- Esteban Velez, VP of IT & Cyber Security @ Classic Hotels & Resorts

**Average Rating:** 4.8/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Canary Technologies?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 10.0/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 10.0/10 (Category avg: 8.8/10)
- **Revenue Management:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Canary Technologies?

- **Seller:** [Canary Technologies](https://www.g2.com/sellers/canary-technologies)
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0eafbec3bef439b6ddab6b25b3f492c49703962ef201ac1bde1f13e1d505044f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18722039%2F&secure%5Burl_type%5D=linkedin_company_website)  
370 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Canary Technologies?

**["Great gratuity solution for hotel staff - from cleaning to breakfast attendant to front desk staff."](https://www.g2.com/survey_responses/canary-technologies-review-8544698)**

**Rating:** 4.0/5.0 stars

_— Chip W._

[Read full review](https://www.g2.com/survey_responses/canary-technologies-review-8544698)

**["Makes Life Easier"](https://www.g2.com/survey_responses/canary-technologies-review-9097282)**

**Rating:** 5.0/5.0 stars

_— Riley A._

[Read full review](https://www.g2.com/survey_responses/canary-technologies-review-9097282)

### [360HMS](https://www.g2.com/products/360-mango-solutions-pvt-ltd-360hms/reviews)

Complete end-to-end hotel solution 360HMS covers 20+ integrated modules including front office, restaurant POS, housekeeping, accounts, booking engine, and CRM—so you don’t need multiple separate systems. Proven in real hotels across regions The system is designed and deployed for SME hotels, lodges, guest houses, and restaurants in India and Africa, with workflows built from real hospitality operations and on-ground experience. Strong partner and support ecosystem 360 Mango actively works with channel partners, offers full training, marketing, and technical support, and continuously releases new features to keep clients competitive in the digital hospitality market.

**Average Rating:** 4.2/5.0

**Total Reviews:** 58

#### How Do G2 Users Rate 360HMS?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 8.9/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 8.2/10 (Category avg: 8.8/10)
- **Revenue Management:** 8.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind 360HMS?

- **Seller:** [360 Mango Solutions](https://www.g2.com/sellers/360-mango-solutions-e8c4c4c4-7d8f-4d55-a8b7-709083668ce4)
- **Year Founded:** 2015
- **HQ Location:** Bengaluru, Karnataka
- **Twitter:** @360mango  
121 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1fd6f4c0d187312503358b508bf04646257c226c521296a67c0bde50c96980b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F360-mango-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®
- **Ownership:** Private Limited

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 61% Small, 24% Medium

#### What Are Recent G2 Reviews of 360HMS?

**["Scalable 360HMS Core"](https://www.g2.com/survey_responses/360hms-review-11823395)**

**Rating:** 5.0/5.0 stars

_— Saurav K._

[Read full review](https://www.g2.com/survey_responses/360hms-review-11823395)

**["A robust, all-in-one hotel management system that truly streamlines operations"](https://www.g2.com/survey_responses/360hms-review-11868725)**

**Rating:** 5.0/5.0 stars

_— Rahul R._

[Read full review](https://www.g2.com/survey_responses/360hms-review-11868725)

### [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews)

StayNTouch offers an intuitive Cloud PMS that simplifies hotel operations from end-to-end; including reservation management, front desk management, revenue management, housekeeping, group and allotment handling, financials and reporting, and multi-property management. With StayNTouch Cloud PMS, hotels can increase staff productivity, drive revenues, reduce costs, and provide a unique guest experience to fit their brand style and promise. StayNTouch Cloud PMS offers unlimited interfaces, open APIs, integrated contactless check-in solutions, and complete remote installation and training, enabling hotel's to scale their business and delight their guests.

**Average Rating:** 4.4/5.0

**Total Reviews:** 61

#### How Do G2 Users Rate StayNTouch Cloud PMS?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind StayNTouch Cloud PMS?

- **Seller:** [StayNTouch](https://www.g2.com/sellers/stayntouch)
- **Year Founded:** 2012
- **HQ Location:** Bethesda, Maryland
- **Twitter:** @StayNTouchInc  
1,797 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f3074e4e2a4bdb1aa14c07f6675f8b2446d84cb8cd36724352a278e9802332b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2827126%2F&secure%5Burl_type%5D=linkedin_company_website)  
116 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** General Manager, Hotel Manager
- **Top Industries:** Hospitality
- **Company Size:** 64% Small, 34% Medium

#### What Are Recent G2 Reviews of StayNTouch Cloud PMS?

**["User Friendly Great Product"](https://www.g2.com/survey_responses/stayntouch-cloud-pms-review-4605515)**

**Rating:** 5.0/5.0 stars

_— Jeanie M._

[Read full review](https://www.g2.com/survey_responses/stayntouch-cloud-pms-review-4605515)

**["Easy to use & great customer support team"](https://www.g2.com/survey_responses/stayntouch-cloud-pms-review-4626567)**

**Rating:** 4.5/5.0 stars

_— Donnet R._

[Read full review](https://www.g2.com/survey_responses/stayntouch-cloud-pms-review-4626567)

#### What Are G2 Users Discussing About StayNTouch Cloud PMS?

- [What is PMS Stayntouch com?](https://www.g2.com/discussions/what-is-pms-stayntouch-com)
- [What is a cloud based PMS?](https://www.g2.com/discussions/what-is-a-cloud-based-pms)
- [What does PMS interface include?](https://www.g2.com/discussions/stayntouch-cloud-pms-what-does-pms-interface-include)
- [What are the common software options in a PMS?](https://www.g2.com/discussions/what-are-the-common-software-options-in-a-pms)

### [HotelFriend](https://www.g2.com/products/hotelfriend-2023-09-21/reviews)

HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, direct booking, channel manager, automated payments, event management, and guest experience tools in an all-in-one platform. It centralizes all essential tools in one platform, allowing hoteliers to manage reservations, front desk tasks, housekeeping, communication, payments, guest services, and restaurant operations efficiently — without switching between multiple systems. HotelFriend is a powerful property management system (PMS) designed to help hotels of all sizes run their operations with greater efficiency, transparency, and control. Built for a wide range of hospitality businesses—from boutique hotels and guest houses to multi-property groups—it brings essential operational tools together in one intuitive platform. With modules for reservations, front desk, housekeeping, channel management, guest communication, payments, and more, HotelFriend streamlines daily tasks, enhances the guest journey, and supports both direct and OTA-driven bookings. Created with the needs of today’s hoteliers in mind, HotelFriend tackles common operational challenges such as overbookings, scattered workflows, and manual administration. Its user-friendly interface and smart automation reduce repetitive tasks, allowing managers and staff to focus on delivering a higher standard of service. Whether handling check-ins, optimizing occupancy, coordinating teams, or engaging guests, the system empowers properties to run smoothly without unnecessary complexity. Core capabilities include a unified reservation calendar, real-time availability and rate updates, an integrated Booking Engine, and a powerful Channel Manager—all synced to ensure accurate inventory across every sales channel. Built-in payment processing and automated invoicing simplify financial operations, while comprehensive reporting and analytics give hoteliers a clear understanding of performance, revenue, and distribution trends. Enterprise-grade security ensures that all guest and payment data is handled with the highest level of protection. A defining strength of HotelFriend is its commitment to partnership and support. With responsive customer care, onboarding assistance, and continuous product updates, HotelFriend ensures that hotels always have the guidance they need to keep operations running flawlessly. By combining robust functionality with reliable support, the platform enables hospitality businesses to elevate efficiency, boost profitability, and deliver exceptional guest experiences at every touchpoint.

**Average Rating:** 4.7/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate HotelFriend?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 9.8/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 9.6/10 (Category avg: 8.8/10)
- **Revenue Management:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind HotelFriend?

- **Seller:** [HotelFriend](https://www.g2.com/sellers/hotelfriend)
- **Company Website:** www.hotelfriend.com
- **Year Founded:** 2015
- **HQ Location:** Berlin, DE
- **Twitter:** @HotelFriendAG  
180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=59c6b9911fe5d561b327462fb17845a43351f71dd039bb7ff246dfa45ae0d6d9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11359588&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consulting
- **Company Size:** 70% Medium, 30% Small

#### What Are Recent G2 Reviews of HotelFriend?

**["Fast and efficient, good value for money"](https://www.g2.com/survey_responses/hotelfriend-review-9628587)**

**Rating:** 5.0/5.0 stars

_— Jeff S._

[Read full review](https://www.g2.com/survey_responses/hotelfriend-review-9628587)

**["Streamlined Hotel Operations with Room for Improvement"](https://www.g2.com/survey_responses/hotelfriend-review-12025813)**

**Rating:** 5.0/5.0 stars

_— Marc N._

[Read full review](https://www.g2.com/survey_responses/hotelfriend-review-12025813)

### [RoomRaccoon](https://www.g2.com/products/roomraccoon/reviews)

RoomRaccoon is an innovative all-in-one Hotel Management System for independent hotels, B&Bs, hostels, apartments and vacation rentals. With RoomRaccoon, hoteliers can access a property management system, channel manager, booking engine and payment platform – all in one place! Other functions include housekeeping management, revenue management, automated upselling, online check-in and more. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions such as Lightspeed, Sage, Booking.com and Expedia. Try for free for 14 days. No credit card required.

**Average Rating:** 4.4/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate RoomRaccoon?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 8.1/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 7.9/10 (Category avg: 8.8/10)
- **Revenue Management:** 8.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind RoomRaccoon?

- **Seller:** [RoomRaccoon](https://www.g2.com/sellers/roomraccoon)
- **Year Founded:** 2017
- **HQ Location:** Breda, North Brabant
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9a3d83b1c4c9375add681d548d39eda37db39587dd86b1337e645b69fde547c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Froomraccoon&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 86% Small, 14% Medium

#### What Are Recent G2 Reviews of RoomRaccoon?

**["Simplifying Hospitality Management"](https://www.g2.com/survey_responses/roomraccoon-review-8806553)**

**Rating:** 4.0/5.0 stars

_— Daniel Z._

[Read full review](https://www.g2.com/survey_responses/roomraccoon-review-8806553)

**["My hotel is much more organized"](https://www.g2.com/survey_responses/roomraccoon-review-8821575)**

**Rating:** 4.0/5.0 stars

_— Faisal A._

[Read full review](https://www.g2.com/survey_responses/roomraccoon-review-8821575)

### [Semper](https://www.g2.com/products/semper/reviews)

Semper is a hotel management system (HMS) designed for independent hotels that need a reliable, easy-to-use solution to manage operations, reservations, and guest services from one central platform. Ideal for hotels, lodges, guesthouses, and boutique accommodations, Semper enables owners and teams to run their property efficiently without the complexity or high cost of enterprise-level systems. The platform is built to support the full guest journey — from booking and check-in to billing and reporting — while simplifying internal workflows and improving day-to-day control. Semper is especially well suited to single-property operations or independently run establishments. It offers the right balance of functionality and usability, avoiding the steep learning curves often found in larger systems. Whether it’s managing bookings, coordinating departments, or ensuring accurate billing, Semper helps teams deliver consistent service and grow their business with confidence. Key features include: Reservation System: Manage direct and OTA bookings in a unified calendar with real-time updates to rates and availability. Front Desk & Housekeeping: Streamline guest check-in/check-out processes and manage room status and cleaning schedules in real time. Channel Manager: Connect to multiple OTAs and synchronise rates and availability automatically to reduce overbookings and save time. Events Management: Plan and manage events such as weddings, group stays, and conferences with built-in tools for scheduling, communications, and billing. Integrated POS & Guest Billing: Link charges from on-site outlets like restaurants or spas directly to guest folios for accurate, consolidated billing. Reporting & Insights: Access custom reports on revenue, occupancy, performance, and other key metrics to support better decision-making. Semper is designed to be easy to learn and easy to use, making it accessible to teams with varying levels of technical experience. With a focus on intuitive design and practical functionality, the system helps hospitality businesses operate more smoothly from day one. Customers value Semper for its reliability, responsive 24/7 support, and the ability to get high-quality software without the high price. It’s a solution that delivers all the essential tools — without unnecessary complexity — so independent properties can focus on delivering great guest experiences.

**Average Rating:** 4.7/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Semper?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 8.7/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 8.1/10 (Category avg: 8.8/10)
- **Revenue Management:** 9.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Semper?

- **Seller:** [Semper](https://www.g2.com/sellers/semper)
- **Year Founded:** 2002
- **HQ Location:** Cape Town, South Africa 
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f43b8f58912f9501a987d40bfc3ef8b14d419577e0fbbd8d7d12f9ba8135aab&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsemperpms&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 82% Small, 18% Medium

#### What Are Recent G2 Reviews of Semper?

**["Exceptional service from Zizipho"](https://www.g2.com/survey_responses/semper-review-8829937)**

**Rating:** 4.5/5.0 stars

_— Edwin M._

[Read full review](https://www.g2.com/survey_responses/semper-review-8829937)

**["Exceptional service"](https://www.g2.com/survey_responses/semper-review-11135721)**

**Rating:** 5.0/5.0 stars

_— Thandabantu C._

[Read full review](https://www.g2.com/survey_responses/semper-review-11135721)

### [RMS](https://www.g2.com/products/rms-north-america-rms/reviews)

Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with: smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list).

**Average Rating:** 4.4/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate RMS?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 8.6/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 8.6/10 (Category avg: 8.8/10)
- **Revenue Management:** 8.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind RMS?

- **Seller:** [RMS](https://www.g2.com/sellers/rms-840dc8b1-dbed-49b0-bc69-4398be206c8c)
- **Year Founded:** 1983
- **HQ Location:** Keilor Park, VIC
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfac30fee1cf7412de12b48822875239ad2edf394c9bb744a25e5c0ffa14d3c6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frms-aust-pty-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
246 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 65% Small, 25% Medium

#### What Are Recent G2 Reviews of RMS?

**["Leading service providers in Hotel Management system"](https://www.g2.com/survey_responses/rms-review-9186204)**

**Rating:** 4.0/5.0 stars

_— Neelakanta P._

[Read full review](https://www.g2.com/survey_responses/rms-review-9186204)

**["Smart Technology"](https://www.g2.com/survey_responses/rms-review-8788321)**

**Rating:** 4.0/5.0 stars

_— KENNETH D._

[Read full review](https://www.g2.com/survey_responses/rms-review-8788321)

#### What Are G2 Users Discussing About RMS?

- [What is RMS PMS used for?](https://www.g2.com/discussions/what-is-rms-pms-used-for)
- [What is RMS in hotel industry?](https://www.g2.com/discussions/what-is-rms-in-hotel-industry)
- [What are the different features of any hotel management software?](https://www.g2.com/discussions/rms-hotel-what-are-the-different-features-of-any-hotel-management-software)
- [What does RMS software do?](https://www.g2.com/discussions/what-does-rms-software-do)

### [eZee FrontDesk Hotel PMS](https://www.g2.com/products/ezee-frontdesk-hotel-pms/reviews)

eZee FrontDesk is a general purpose hotel and motel software which is can be used as a hotel maintenance software, hotel reservations software, hotel management software, hotel billing software, hotel property management software (pms). It is ideal solution for hotel having 10-500 Rooms. It Provides features like - Reservation Center - Front Desk Operations - Profile Management - Rate Management - Revenue Management - Back Office Operations - In House Operations - Event Management - Analytics and Reporting and more.

**Average Rating:** 4.3/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate eZee FrontDesk Hotel PMS?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 8.9/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 9.2/10 (Category avg: 8.8/10)
- **Revenue Management:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind eZee FrontDesk Hotel PMS?

- **Seller:** [eZee Technosys Pvt. Ltd](https://www.g2.com/sellers/ezee-technosys-pvt-ltd)
- **Year Founded:** 2005
- **HQ Location:** Surat, Gujarat
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=091b845a7c73b9d3ec3f093afb367cb22f43fadf28456c1933e6f2916a48c133&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2943576%2F&secure%5Burl_type%5D=linkedin_company_website)  
591 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 69% Small, 15% Large

#### What Are Recent G2 Reviews of eZee FrontDesk Hotel PMS?

**["One Stop PMS Software for any kind of hotels"](https://www.g2.com/survey_responses/ezee-frontdesk-hotel-pms-review-8794210)**

**Rating:** 4.5/5.0 stars

_— Ashwin K._

[Read full review](https://www.g2.com/survey_responses/ezee-frontdesk-hotel-pms-review-8794210)

**["Efficiently Managing Hospitality: A Comprehensive Review of eZee Frontdesk Hotel PMS"](https://www.g2.com/survey_responses/ezee-frontdesk-hotel-pms-review-8822145)**

**Rating:** 4.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/ezee-frontdesk-hotel-pms-review-8822145)

### [Front Desk](https://www.g2.com/products/hotel-link-solutions-front-desk/reviews)

Hotel Link's Front Desk is designed for small to medium-sized accommodations. It is an easy and functional solution for your accommodation daily operations and you will save hours of work.

**Average Rating:** 4.4/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Front Desk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 10.0/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 10.0/10 (Category avg: 8.8/10)
- **Revenue Management:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Front Desk?

- **Seller:** [Hotel Link Solutions](https://www.g2.com/sellers/hotel-link-solutions)
- **Year Founded:** 2011
- **HQ Location:** Hong Kong, Hong Kong
- **Twitter:** @HotelLink\_GB  
221 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d1fb21539a6fae5f4b8d93974850759321e94524b6437f76690c0a4488155279&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhotel-link-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
76 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 28% Medium

#### What Are Recent G2 Reviews of Front Desk?

**["Effortless Customization Makes It Stand Out"](https://www.g2.com/survey_responses/front-desk-review-12194965)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/front-desk-review-12194965)

**["Seamless Client Communication Made Easy"](https://www.g2.com/survey_responses/front-desk-review-12081206)**

**Rating:** 5.0/5.0 stars

_— Reydi Miguel P._

[Read full review](https://www.g2.com/survey_responses/front-desk-review-12081206)

### [WebRezPro](https://www.g2.com/products/webrezpro/reviews)

WebRezPro is a cloud-based property management system (PMS) designed to help independent lodging providers efficiently manage their operations. The platform serves a range of accommodations, including boutique hotels, motels, inns, and vacation rentals, by consolidating essential management tasks into a single interface. By integrating reservations, guest self-service, housekeeping, and accounting, the system helps enhance operational workflows, improves guest interactions, and promotes direct bookings. Tailored to the needs of independent operators, WebRezPro addresses the unique challenges of smaller properties that may lack large teams or resources. Its user-friendly design and smart automation alleviates repetitive administrative tasks, allowing operators to focus on delivering exceptional guest experiences. Whether it’s simplifying reservations, managing occupancy, or maintaining guest relationships, the system makes professional-grade hotel management accessible without unnecessary complexity. The system includes a centralized reservation system that maintains real-time inventory and availability across all channels. WebRezPro also includes integrated payment processing, allowing hotels to manage guest charges and payments directly within the PMS rather than relying on separate payment tools. This helps reduce manual reconciliation and keeps reservation and transaction data aligned across the operation. WebRezPro also provides built-in reporting and analytics that offer insights into occupancy trends and financial performance, while enterprise-level security safeguards protect guest information. To support day-to-day operations, WebRezPro offers North America–based technical support via phone and email, available seven days a week to help operators quickly resolve issues.

**Average Rating:** 4.3/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate WebRezPro?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 8.1/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 7.3/10 (Category avg: 8.8/10)
- **Revenue Management:** 7.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind WebRezPro?

- **Seller:** [World Web Technologies](https://www.g2.com/sellers/world-web-technologies)
- **Company Website:** www.worldwebtechnologies.com
- **Year Founded:** 1994
- **HQ Location:** Calgary
- **Twitter:** @worldwebtech  
269 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=61d8e0f800762c2dcf8f31e9d22a2337a06625238caf79b518ac00a1ec4fa64a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fworld-web-technologies-inc.&secure%5Burl_type%5D=linkedin_company_website)  
38 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 71% Small, 26% Medium

#### What Are Recent G2 Reviews of WebRezPro?

**["Accounting Coordinator"](https://www.g2.com/survey_responses/webrezpro-review-11406153)**

**Rating:** 4.5/5.0 stars

_— Ariana P._

[Read full review](https://www.g2.com/survey_responses/webrezpro-review-11406153)

**["User-Friendly with Excellent Support but Limited Availability"](https://www.g2.com/survey_responses/webrezpro-review-12065709)**

**Rating:** 4.5/5.0 stars

_— Jakob B._

[Read full review](https://www.g2.com/survey_responses/webrezpro-review-12065709)

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[Browse Hotel Management Themes](/categories/hotel-management/themes)

 ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan")
NK

Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)

Updated March 3, 2025

Hotel management software helps hoteliers manage front desk tasks and day-to-day operations, from room bookings and guest services to sales and marketing. These specialized property management solutions may be sold as desktop or cloud applications, with the latter providing more flexibility for staff to engage with guests and maintain greater control over the property. While the full features of hotel management products vary, users can at least expect reservation and room management, guest CRM, staff workflow management, and email communication features. Some products may offer functionalities of [restaurant POS systems](https://www.g2.com/categories/restaurant-pos) for on-premise dining, native or integrated [vendor management](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e), and marketing and loyalty program capabilities. Basic financial reporting and accounting features usually exist as well; however, integration with dedicated [accounting software](https://www.g2.com/categories/accounting) may be necessary.

For larger hotels and chains, a [good hotel management software](https://learn.g2.com/best-hotel-management-software) is necessary to provide guests with a smooth check-in and check-out process, improve staff productivity, and optimize revenue. Products in this category go beyond managing reservation systems to cover the entire guest journey and keep daily operations running. In contrast, products in G2’s [hotel reservations software](https://www.g2.com/categories/hotel-reservations) category are point solutions for smaller hotel and lodging businesses that need a booking engine. For this reason, products in these two categories are mutually exclusive.

To qualify for inclusion in the Hotel Management category, a product must:

- Track and monitor hotel administration activities such as housekeeping or maintenance
- Manage availability and rates for rooms, conference venues, or other facilities, and support check-in and check-out processes
- Provide guest communication and/or sales marketing tools
- Provide OTA/GDS integration either through built-in or third-party channel managers

Show More

* * *

## How Do You Choose the Right Hotel Management Software?

### What You Should Know About Hotel Management Software

### What is Hotel Management Software?

Hotels are extremely complex machines with many moving parts. From front desk workers to housecleaning staff, concierges to restaurant cooks and servers, hotels require considerable coordination and organization to ensure guests are enjoying themselves. And since hotels are so involved, there is no one software solution that will fit every hotel’s business model. Hotel management software can look like a lot of different things, but the end goal is always to make sure the hotel runs smoothly and efficiently.

For instance, reservations are the backbone of the hotel industry, and in this day and age, booking a hotel online is an expected feature. For everything from small hotels or boutique hotels to huge hotel chains, no reservations means no business. For that reason, reservation software is a mainstay component of hotel management tools.

Customers expect a certain level of convenience, and that means elements such as online bookings, virtual check-in and check-out, and flexible services. Hoteliers are turning more to cloud-based solutions over on-premise options because of the easy implementation and integrations. Increasingly, smart hotel software is becoming available to provide a completely customizable experience for customers. With innovations such as using customers’ mobile devices as room keys or in-room television remotes, the world of technology is opening up for the hospitality business.

### Why Use Hotel Management Software?

Hospitality management is difficult. The day-to-day operations of a hotel are often elaborate and entangled, involving many different individuals in many different roles. In some ways, chain hotels have many advantages over independent hotels, given that some resources such as marketing and sales may already be provided. However, hotel management software can be an equalizer that streamlines processes that were once manual and required communication with several different departments.

Aside from [reservations](https://www.g2.com/categories/hotel-reservations), hotels may need [accounting](https://www.g2.com/categories/accounting) tools, [marketing](https://www.g2.com/categories/marketing) tools, [hotel property management (PMS)](https://www.g2.com/categories/property-management) tools, housekeeping tools, [sales](https://www.g2.com/categories/sales) tools, and more. Hotel management software is built to meet some or all of these needs to ease some of the pain of running a hotel and hospitality business. For instance, the advantage of having one tool that handles both front desk check-in and housekeeping is that front desk workers will know in real time which rooms are ready for new guests, allowing guests that arrive early to receive a room rather than being forced to wait until a certain time.

But the obvious advantage is the opportunity to save money by using one tool that does the work of several. Utilizing hotel management software allows hoteliers to save both money and precious time, since implementing one tool is much faster than implementing and integrating several. And if you already own several tools, hotel management software will often integrate with some if not all of the tools already in use. Property management, not to mention hotel management, is complex and involved, and hotel management solutions seek to ease some of those burdens.

### What are the Different Kinds of Hotel Management Software?

Hotel management software is a broad category. The end goal of every hotel management solution is to aid with the running of a hotel, resort, or bed and breakfast, but that may look different for every organization. Because every business is unique, the array of features offered by hotel management software varies from solution to solution. Listed here are some common iterations.

**Bookings-focused –** Hotel booking is crucial to maintaining a hospitality business, so there are many hotel management tools that focus heavily on online booking features that either integrate with a hotel’s website or with other online booking engines. [Payment gateways](https://www.g2.com/categories/payment-gateway) and billing features may also feature heavily.

**Operations-focused –** As mentioned earlier, hotels have many moving pieces that require constant organization. Hotel management tools that focus on operations will have plenty of accounting, employee scheduling, inventory management, and possibly even sales and marketing features. The goal with these solutions is to improve operational efficiency and lower costs while increasing revenue.

**Property management-focused –** PMS, or property management tools, are essentially end-to-end solutions that cover all aspects of a hotel’s business. Hotel management software that is also considered a PMS will have many features that touch on every important facet of the business, from front desk to back office.

### Hotel Management Software Features

- Booking/reservation manager: A means for guests to make reservations online, as well as a way to monitor availability, change reservations, and possibly make group bookings (wedding blocks, for example)
- Front desk/front office operations: Guest check-in and check-out, room allocation, housekeeping, laundry management, and guest profiles
- Channel management: Planning room availability and rates, managing bookings from multiple channels in one place, dashboards to easily relay information
- Property management: Inventory, facility, and maintenance management
- Mobile support: Access to features from mobile devices
- Sales and marketing tools: Tools to drive sales and bring more customers to the hotel, such as [CRM](https://www.g2.com/categories/crm) and [SEO](https://www.g2.com/categories/seo)
- Analytics: Reporting on key metrics such as guest trends and finances

### Trends Related to Hotel Management Software

The hospitality industry is seeing more than a few tech trends take hold. Both IoT (internet of things) and [AI](https://learn.g2.com/trends/artificial-intelligence) are driving innovation in the hospitality industry.

**Smart hotel software –** Artificial intelligence applied to hotel software can provide insights into guest behavior and trends, as well as find opportunities for increased efficiency. Customer service can also benefit from AI with [chatbots](https://www.g2.com/categories/chatbots) freeing up time to focus on guests.

**Mobile check-in –** The front desk has become somewhat passé, potentially leading to wait times for tired guests. Mobile check-in allows guests to check in themselves using kiosks in the lobby or with staff members posted around the lobby holding mobile devices.

**Smart rooms –** To facilitate mobile check-in, some hotels are using mobile phones as room keys. Mobile phones can also be used to control room televisions, temperature, and curtains. Room phones may also be replaced with a customer’s own mobile phone, allowing them to text or chat with hotel staff rather than calling the front desk or concierge.

### Software and Services Related to Hotel Management Software

[Hotel reservations software](https://www.g2.com/categories/hotel-reservations) allows hotels to create online reservations portals that integrate with a current website. These tools enable customers to book, change, or cancel reservations while processing payments or loyalty rewards.

[Property management software](https://www.g2.com/categories/property-management) is primarily meant for real estate businesses, but does contain facility management features that may be helpful for a hotel.

[Travel agency software](https://www.g2.com/categories/travel-agency) and [tour operator software](https://www.g2.com/categories/tour-operator) may interact with online reservations portals, allowing travel agents to book accomodations for their clients.

[Accounting software](https://www.g2.com/categories/accounting) aids with back office financial tracking, while [core HR software](https://www.g2.com/categories/core-hr) maintains employee records, schedules, and payroll.

[Event management software](https://www.g2.com/categories/event-management) may also be helpful for the planning and running of hotel events such as weddings, corporate meetings, conferences, and charity events.