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UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/23/2024

"Clinked, a Highly Suggested Collaborative Platform"

5/5

What do you like best about Clinked?

The most I liked about Clinked is it User Friendly Interface and it's ease of Implementation, the ease of use makes it accessible for clients and teams alike, improving collaborations efficiency Review collected by and hosted on G2.com.

What do you dislike about Clinked?

I believe the notification system could be more customizable, allowing for better control over which updates are prioritized, which would help in managing large, complex projects more effectively. Review collected by and hosted on G2.com.

What problems is Clinked solving and how is that benefiting you?

Clinked simplifies the client onboarding process by providing a structured, user-friendly environment where clients can easily access necessary resources, documents, and support. This ease of use is crucial for clients who may not be tech-savvy, ensuring that they can quickly adapt to the platform. For me, it means less time spent on client training and more time delivering value through consulting and project work. Review collected by and hosted on G2.com.

Response from Tuana Cinar of Clinked

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Hi,

Thanks for the review! We're big believers that software should be easy to pick up, not something that requires a manual and a weekend to figure out 😄

We also appreciate the feedback on notifications. There are already a number of notification controls available through Personal Settings, allowing users to choose which updates they'd like to receive. That said, we're continuing to invest in this area, and even more customisation options are on the way.

UO

Verified User in Online Media

Small-Business (50 or fewer emp.)

8/21/2024

"Clinked improved our productivity"

5/5

What do you like best about Clinked?

Clinked has a well-designed interface, which helps us easily share documents and manage tasks. It made our project management so much easier. Client communication and progress tracking has been revolutionised. Our agent has a professional and transparent look thanks to the white labelling and we receive compliments from our clients. It also has robust security, which is crucial for us. Review collected by and hosted on G2.com.

What do you dislike about Clinked?

We would like to see a better mobile app in the future. Review collected by and hosted on G2.com.

Response from Bilge Öktem of Clinked

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Thank you for sharing your positive experience with Clinked. We're glad to hear that our platform has revolutionized your client communication and progress tracking. We understand the importance of a better mobile app and will work towards enhancing that aspect for your convenience.

LK

laiba k.

Quality Assurance Automation Engineer

Enterprise (> 1000 emp.)

8/26/2024

"Elated Clinked Customer"

5/5

What do you like best about Clinked?

I’m impressed with many aspects of Clinked, but its ease of use stands out the most becauseof its ease of implemenatation and Integration. Clinked proved to be incredibly user-friendly. It has great customer support Review collected by and hosted on G2.com.

What do you dislike about Clinked?

Not much! But it would be beneficial to have the ability to sync our work email with each client or group. Review collected by and hosted on G2.com.

Response from Bilge Öktem of Clinked

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Thank you for your positive feedback! We're thrilled to hear that you find Clinked easy to use and appreciate our customer support. Your suggestion about syncing work email is noted and we'll explore ways to enhance this feature. We're glad to hear that Clinked is helping you track progress and collaborate effectively. If you have any more suggestions or feedback, please feel free to reach out. We're here to help!

MT

Martin T.

Mid-Market (51-1000 emp.)

3/6/2024

"Very pleased with the efficiency to handle temporary or transient data, flowing in both directions."

5/5

What do you like best about Clinked?

Efficiency. Ease of use. Ease of implementation. Customer support. Review collected by and hosted on G2.com.

What do you dislike about Clinked?

Not much! And now I need to type 23 more characters to fill this box. Review collected by and hosted on G2.com.

What problems is Clinked solving and how is that benefiting you?

ServiceTec has been using Clinked since 2016, as a virtual server between the group and its external stakeholders.

We've been very pleased with the efficiency that this offers us for handling temporary or transient data, flowing in both directions. It really helps both us and our stakeholders to have confidence with identifying the data shared, eliminating the problems of version control and being lost in a maze of folders. When the data has completed its lifecycle, we delete the data from Clinked quickly and permanently.

We like the protection that Clinked provides for our data, in particular that we no longer need to use email as a method of sharing data. Email has many major issues, not least the risk of personal data inside documents being slurped by an unknown number of third party email archives and eavesdropping mailbox bots. Clinked helps us to reduce the overall number of files that we would have otherwise retained to disambiguate version control. Where we occasionally need to use email, we simply paste Clinked's web link to the folder or document, so that the stakeholder can log in and see it instantly: the document itself safely remains out of the email system.

Clinked's technical support has been consistently responsive over the years, with only a tiny number of issues ever having been raised and quickly solved. Clinked has also offered a "suggestion box" service for future development work. Review collected by and hosted on G2.com.

Response from Tuana Cinar of Clinked

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Hi Martin,

Thanks for the review! We'll let our CS team know their contributions don't go unnoticed. And we're especially grateful for those last 23 characters.

UI

Verified User in Internet

Mid-Market (51-1000 emp.)

9/17/2024

"A game changer for our customer support team"

5/5

What do you like best about Clinked?

Clinked is a portal we can offer to our clients for communication, collaboration and progress tracking. We can have different users with different permission levels so it’s easy to manage different projects and clients at the same portal in a secure way. Our clients can follow the tickets and issues raised by our agents if needed. It’s a game changer for us. Customisation options are just great, nothing too overwhelming but it still looks fresh and professional. Review collected by and hosted on G2.com.

What do you dislike about Clinked?

Nothing, it’s a great tool for our needs. Review collected by and hosted on G2.com.

Response from Bilge Öktem of Clinked

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We're thrilled to hear that Clinked has been a game changer for your customer support team! It's great to know that the portal has provided a seamless platform for communication, collaboration, and progress tracking with different permission levels. We're also glad to hear that you appreciate the customization options. Thank you for sharing your positive experience!

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/6/2024

"Worth trying"

5/5

What do you like best about Clinked?

As a freelancer, I’m happy to gather all my client communication and project management here. I can share everything with clients and share my progress with them. Test results and reviews are handled directly on Clinked. It's definitely worth checking out if you're a freelancer looking for an efficient way to streamline your workflows! Review collected by and hosted on G2.com.

What do you dislike about Clinked?

I’d like to have more customisation options, but it’s alright the way it is now. Review collected by and hosted on G2.com.

Response from Tuana Cinar of Clinked

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Hi,

Thanks for the review! We have a soft spot for freelancers, so it's always great to hear Clinked is helping keep everything under one roof without adding more admin to your day. And on customisation, there are already quite a few options available, and if you haven't explored them all yet, your Customer Success Manager would be happy to show you around. We also have a new version on the way with even more flexibility and customisation options.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

7/29/2024

"We like Clinked because it’s a practical tool with many benefits"

5/5

What do you like best about Clinked?

It has a wide range of customisation options, which makes our portal look professional and organised. It’s definitely helping our productivity. Another wide range of options is for integrations. We finally have one and only platform for our needs when it comes to client communication and project management. Review collected by and hosted on G2.com.

What do you dislike about Clinked?

I would like to have more options for notifications, but it’s not so bad.

Problems Solved by Clinked: Client portal, project management Review collected by and hosted on G2.com.

Response from Tuana Cinar of Clinked

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Hi,

Thanks for your kind review!

And thanks for the feedback on notifications. There are already a number of options available through Personal Settings, so there may be a few controls you haven't discovered yet. And with our new version on the way, even more flexibility and customisation options are coming soon.

UM

Verified User in Media Production

Small-Business (50 or fewer emp.)

2/23/2024

"A Valuable Tool For Our Team"

5/5

What do you like best about Clinked?

We are using this tool not only as a project management tool, but also as a client portal with internal chat tool and a secure file management system. It allows us to organise our media assets effectively, with features like version control ensuring that everyone is working on the latest copy of a project. Besides, clients can easily access the portal to review progress, provide feedback, and communicate their requirements and enhance overall satisfaction with our services. It’s unbelievable how it made our work a lot easier for us!

It has both Apple IOS and Android application options. Some of our members need to use the portal on the go due to the nature of their roles and they get to keep in touch with the rest of us and all the information they need. This is crucial for our company. Review collected by and hosted on G2.com.

What do you dislike about Clinked?

While I appreciate the chat and discussion tools, we have problems with the notifications of the chat tool from time to time. It would be perfect if it’s fixed, but it’s not a huge problem. Review collected by and hosted on G2.com.

Response from Bilge Öktem of Clinked

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We're thrilled to hear that Clinked has become such a valuable tool for your team, serving multiple purposes and enhancing your overall satisfaction with our services. We appreciate your feedback about the chat tool notifications and will work on improving this for a better user experience.

If you have any questions or need assistance, please don't hesitate to reach out to us.

VB

Vikas B.

Sr. Digital Marketing Analyst

Small-Business (50 or fewer emp.)

5/2/2024

"Perfect for our needs"

4.5/5

What do you like best about Clinked?

I’ve been using Clinked with my company for about a year and they provided us with not only an amazing portal to use with clients, but also with collaborators within our company. It’s easy to manage our portal and it still has a super professional look as they have a white label feature. Review collected by and hosted on G2.com.

What do you dislike about Clinked?

We had some issues with the mobile app but the support has been a great help. Review collected by and hosted on G2.com.

Response from Bilge Öktem of Clinked

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We're so glad to hear that Clinked has met your company's needs as a client portal and collaboration tool. Our white label feature and easy portal management are designed to provide a professional and user-friendly experience. We apologize for any difficulties with the mobile app, and we're grateful for your patience as our support team assisted you. Thank you for choosing Clinked as your solution for client and internal collaboration!

LP

LaJoyce P.

Small-Business (50 or fewer emp.)

11/28/2023

"Very Happy Clinked Customer"

5/5

What do you like best about Clinked?

It is an amazing client portal. We are able to effectively communicate with our clients, provide updated information and assist clients in remembering to attend their meetings or hearings. I love that Clinked provides ongoing customer support so that we continue to improve the quality of the service we provide to our clients. Clients have access to their records and can view and download them at any time. Thus, they are always in the know about what going on in their cases. Review collected by and hosted on G2.com.

What do you dislike about Clinked?

I have not seen any downsides in using Clinked. Even if there was a downside, the customer support team is very responsive and ususally provides a fix that will solve our problem. Review collected by and hosted on G2.com.

What problems is Clinked solving and how is that benefiting you?

It allows us to effectively provide all of our clients with the information they need to know what is going on with their cases. Thus, we are not bombarded by questions from clients as they receive the information in real-time. They are able to communicate through the client portal. Also, we are able to provide them with updates. Review collected by and hosted on G2.com.

Response from Bilge Öktem of Clinked

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We are thrilled to hear that you are happy with Clinked! Thank you for sharing your positive experience with Clinked.

We are also glad to hear that our client portal has helped streamline communication and information sharing your clients. We are dedicated to providing customer support to address any concerns or issues that may rise.

If you have any questions or need assistance, please don't hesitate to reach out to us.