ClinicMind Review
My experience with ClinicMind has been nothing short of great.
I’ve used multiple EHR systems like Jane, ChiroTouch, and ChiroAdvantage, and I have to say that ClinicMind has been the easiest to use and the most complete. Period.
My experience starts with Rich Martinez. It was great working with Rich. He took the time to clearly explain everything, answer all my questions, and break down all the different features of ClinicMind. I’ve worked with a lot of different sales reps, and it often seems like they’ll say whatever they need to in order to make the sale. Rich was ethical, honest, and completely transparent with everything I asked.
I’m the type of person who needs complete clarity and understanding before making a decision, so we met multiple times. Not once did Rich ever seem annoyed or frustrated by my continuous questions or the topics I didn’t fully understand. If I didn’t understand something, he always found another way to explain it. To this day, he continues to check in on me to see how my experience is going. If I have questions, he responds promptly and, when appropriate, points me toward the team member best suited to help.
Jomarie was the representative tasked with helping me learn how to navigate the ClinicMind side of things. We met around 10–12 times, and he was always clear, concise, and patient. He encouraged me to ask as many questions as I needed while also allowing me to explore the system on my own, acting as a guide whenever I needed direction. I was genuinely bummed to hear that he would no longer be my representative once training was complete. He always had a positive attitude, was incredibly polite, professional, and an overall pleasure to work with.
On the PatientHub side, Sherwin has been the man. I’m not very tech-savvy, so I had no idea what many of the CRM features and options were. He took the time to break everything down and explain how everything could apply to my practice. I’ve attended multiple office hours with him and also scheduled several one-on-one training sessions to build automations. Because of his help and the features that ClinicMind offers, I’ve been able to increase my patient show rates while taking full advantage of everything PatientHub has to offer. He’s always quick to respond to emails, troubleshoot issues, and help me think through different scenarios so I can run my practice more efficiently. Technology isn’t my strong suit, so I’m incredibly thankful for his patience and willingness to help.
The newest person I’ve had the pleasure of working with is Amira, who has helped me with additional FlexNote training. She’s also very responsive and always points me in the right direction whenever I have questions.
Overall, ClinicMind is an incredibly powerful platform. I really like the AI Scribe and FlexNote macro features. The built-in software makes it easy to document visits, record patient information, and keep everything organized in one place.
PatientHub has also allowed me to schedule social media posts, send email and text message reminders, create marketing campaigns, track leads, move them through funnels, build landing pages, and just about everything else I could need to market and grow my practice.
I constantly receive cold calls from companies trying to sell software that fills in the gaps of other EHR and CRM systems. I can honestly say I don’t feel like I’m missing anything. All the boxes are covered.
I also have a lot of colleagues in the chiropractic profession who pay for multiple different software subscriptions to handle different parts of their business. ClinicMind has eliminated that need for me, and I think the pricing is more than reasonable considering everything that’s included.
One thing I especially appreciate is the tiered pricing model. When I first started my practice, I didn’t have many patients, so having predictable expenses made a huge difference. As my practice has grown, my subscription has increased accordingly, but by that point I had the revenue to comfortably support it. It minimizes the financial risk of committing to an essential business tool when you’re just starting out.
I recommend ClinicMind to all of my friends and colleagues who own or operate a healthcare practice. It has truly become the backbone of my business, and I can’t recommend it enough.
Thank you again to Rich, Sherwin, Jomarie, and Amira. You all have played a huge role in helping Recovery Room Chiropractic continue to grow. Review collected by and hosted on G2.com.
Occasional glitches on the PatientHub side Review collected by and hosted on G2.com.
