--- title: Clientshare Reviews meta\_title: 'Clientshare Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 96 reviews by the users' company size, role or industry to find out how Clientshare works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 96 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Clientshare Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **ease of use** of Clientshare, streamlining management of client relationships and business reviews. [(12 mentions)](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=1984355&qs=pros-and-cons#reviews) Users highlight the **fantastic customer support** from Clientshare, making assistance efficient and enjoyable throughout their experience. [(9 mentions)](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=2031778&qs=pros-and-cons#reviews) Users find the **support team invaluable** , offering quick, knowledgeable responses that enhance the overall Clientshare experience. [(8 mentions)](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=2008122&qs=pros-and-cons#reviews) Users appreciate the **enhanced engagement** with Clientshare, facilitating collaboration and improving client feedback and communication. [(6 mentions)](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=1984353&qs=pros-and-cons#reviews) Users enjoy the **easy access** to Clientshare's dashboard, facilitating efficient client management and support across teams. [(5 mentions)](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=1984357&qs=pros-and-cons#reviews) Users face **scoring system issues** , with errors and harsh evaluations impacting their overall experience with Clientshare. [(2 mentions)](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=1761866&qs=pros-and-cons#reviews) Users note that improvement is needed in **DOC Cleaning** to maximize features and ensure effective follow-ups. [(1 mentions)](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=1761877&qs=pros-and-cons#reviews) Users find **limited functionality** in Clientshare, particularly with client feedback response and data export options. [(1 mentions)](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=2329684&qs=pros-and-cons#reviews) Users find the **absence of compliance documentation features** limiting, impacting operational efficiency and review processes. [(1 mentions)](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=2295309&qs=pros-and-cons#reviews) Users find the **required training inadequate** , leading to managers' reluctance in fully utilizing the system. [(1 mentions)](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=1984351&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Clientshare ##### 1. Ease of Use Users commend the **ease of use** of Clientshare, streamlining management of client relationships and business reviews. [ See 12 mentions ](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=1984355&qs=pros-and-cons#reviews) See Related User Reviews HS Hayley S. Mid-Market (51-1000 emp.) 5.0/5 "Effortlessly Customizable and User-Friendly Software" What do you like about Clientshare? Easy, simple to use software that you can personalize each review to suit your client's needs. Any questions I've had Elle has been pro-active and res ![Amy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy M.") AM Amy M. Enterprise (\> 1000 emp.) 5.0/5 "Clientshare Review" What do you like about Clientshare? Ease of adding posts, reports, dashboards etc ##### 2. Customer Support Users highlight the **fantastic customer support** from Clientshare, making assistance efficient and enjoyable throughout their experience. [ See 9 mentions ](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=2031778&qs=pros-and-cons#reviews) See Related User Reviews HS Hayley S. Mid-Market (51-1000 emp.) 5.0/5 "Effortlessly Customizable and User-Friendly Software" What do you like about Clientshare? Easy, simple to use software that you can personalize each review to suit your client's needs. Any questions I've had Elle has been pro-active and res ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Enterprise (\> 1000 emp.) 4.5/5 "Insightful Dashboards, But Lacks Direct Feedback Response" What do you like about Clientshare? Client insights, trends and data/feedback dashboards has been key to understanding our contract position. The support we have had from the team sinc ##### 3. Helpful Users find the **support team invaluable** , offering quick, knowledgeable responses that enhance the overall Clientshare experience. [ See 8 mentions ](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=2008122&qs=pros-and-cons#reviews) See Related User Reviews HS Hayley S. Mid-Market (51-1000 emp.) 5.0/5 "Effortlessly Customizable and User-Friendly Software" What do you like about Clientshare? Easy, simple to use software that you can personalize each review to suit your client's needs. Any questions I've had Elle has been pro-active and res ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Enterprise (\> 1000 emp.) 4.5/5 "Insightful Dashboards, But Lacks Direct Feedback Response" What do you like about Clientshare? Client insights, trends and data/feedback dashboards has been key to understanding our contract position. The support we have had from the team sinc ##### 4. Engagement Users appreciate the **enhanced engagement** with Clientshare, facilitating collaboration and improving client feedback and communication. [ See 6 mentions ](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=1984353&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Review Platform for Client Audits" What do you like about Clientshare? Clientshare makes it simple to share audits and review meetings with as many stakeholders as required, ensuring visibility and access to the informat CD Colleen D. Mid-Market (51-1000 emp.) 5.0/5 "Successful Customer Reviews" What do you like about Clientshare? We were able to capture the voice of the customer positive and negative and create proactive solutions. We were able to increase our engagement with o ##### 5. Easy Access Users enjoy the **easy access** to Clientshare's dashboard, facilitating efficient client management and support across teams. [ See 5 mentions ](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=1984357&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Bringing structure and purpose to client feedback" What do you like about Clientshare? Clientshare demystifies the management and consequences of client feedback, allowing us to rapidly compare client relationships and produce action pla KT Katy T. Small-Business (50 or fewer emp.) 5.0/5 "Clientshare - a gamechanger for business reviews and client retention" What do you like about Clientshare? Clientshare has transformed the way we manage business reviews and client relationships. Both the Premium and Pulse products are user-friendly, and th ### 5 Cons or Disadvantages of Clientshare ##### 1. Scoring System Issues Users face **scoring system issues** , with errors and harsh evaluations impacting their overall experience with Clientshare. [ See 2 mentions ](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=1761866&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Its a great platform that is easily accessible and easy to use." What do you dislike about Clientshare? My clients have to give a score each time - but this has been escalated as it seems to be a system error SM Shane M. Small-Business (50 or fewer emp.) 5.0/5 "Submitting a review" What do you dislike about Clientshare? Spell check would be good in the text. Scoring seems a little harse as 8 out of 10 is classed as a low score. ##### 2. Improvement Needed Users note that improvement is needed in **DOC Cleaning** to maximize features and ensure effective follow-ups. [ See 1 mentions ](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=1761877&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great first impression of Clientshare & brilliant team!" What do you dislike about Clientshare? There aren't any real downsides - the only areas for improvement sit with DOC Cleaning at the moment to fully utilise the features available and ensur ##### 3. Limited Functionality Users find **limited functionality** in Clientshare, particularly with client feedback response and data export options. [ See 1 mentions ](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=2329684&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Solution for Transparency and Accountability" What do you dislike about Clientshare? Securing consistent buy-in from clients to review and score performance remains a challenge but this would be a challenge with any platform. Currently ##### 4. Missing Features Users find the **absence of compliance documentation features** limiting, impacting operational efficiency and review processes. [ See 1 mentions ](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=2295309&qs=pros-and-cons#reviews) See Related User Reviews ![Amy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy M.") AM Amy M. Enterprise (\> 1000 emp.) 5.0/5 "Clientshare Review" What do you dislike about Clientshare? No where to hold compliance documentation, this would be very beneficial for any statutory tasks completed. I know we can add in as a file upload, bu ##### 5. Required Training Users find the **required training inadequate** , leading to managers' reluctance in fully utilizing the system. [ See 1 mentions ](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=1984351&qs=pros-and-cons#reviews) See Related User Reviews TH Tim H. Mid-Market (51-1000 emp.) 5.0/5 "How Clientshare supports Anabas' journey to client advocacy" What do you dislike about Clientshare? Some of our managers are less inclined to use the system, I would like the system to flag more readily when this is the case. Better visibility of key MM Michael M. Contract manager Small-Business (50 or fewer emp.) 6/28/2022 "Clientshare review" 4/5 What do you like best about Clientshare? The features are simple to use and explain to my client Review collected by and hosted on G2.com. What do you dislike about Clientshare? There isnt much I can complain about with my clientshare Review collected by and hosted on G2.com. Recommendations to others considering Clientshare: Good for communication and updates for you and your client Review collected by and hosted on G2.com. What problems is Clientshare solving and how is that benefiting you? Data is quick and easy to download for report Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SB Steve B. Service Delivery Manager Mid-Market (51-1000 emp.) 6/20/2022 "I have found Clientshare extremely useful to stay in touch with my customers." 5/5 What do you like best about Clientshare? It is easy to upload documents and provide updates in a timely manner. Review collected by and hosted on G2.com. What do you dislike about Clientshare? Ive not found any downsides to using Clientshare. Review collected by and hosted on G2.com. What problems is Clientshare solving and how is that benefiting you? Its allowing me to share documents with my customers in a central repository. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andrew C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew C.") AC Andrew C. Operations Director UK & Austria Mid-Market (51-1000 emp.) 6/13/2022 "A strong platform with a positive focus on client engagement" 4.5/5 What do you like best about Clientshare? Simple to use and simple for our clients Review collected by and hosted on G2.com. What do you dislike about Clientshare? no 'view doc' facility rather than having to download, doesn't appear to be an app? Review collected by and hosted on G2.com. What problems is Clientshare solving and how is that benefiting you? Engaging clients and ensuring reports are in one place and available for retrospective review. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Russell D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Russell D.") RD Russell D. Corporate Services Director Mid-Market (51-1000 emp.) 5/5/2022 "A very useful system that has a number of benefits to my existing portfolio" 5/5 What do you like best about Clientshare? The ability to have an overview of all contracts and account manager performance Review collected by and hosted on G2.com. What do you dislike about Clientshare? It would be good to have the ability to be notified when actions are completed. Review collected by and hosted on G2.com. What problems is Clientshare solving and how is that benefiting you? It has enabled us to reach out and offer a method of communication with customers that have historically been more difficult to engage with. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/28/2022 "Great space for keeping customer up-to-date" 4/5 What do you like best about Clientshare? managing all client documents in one place instead of having to email out to different individuals Review collected by and hosted on G2.com. What do you dislike about Clientshare? some of the new features in the latest update, like posting - I think it was a lot simpler before Review collected by and hosted on G2.com. What problems is Clientshare solving and how is that benefiting you? not sending out the same copy of documents to multiple people - its a one stop shop for anything related to their service Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NP Nigel P. Regional Manager Enterprise (\> 1000 emp.) 5/27/2022 "Great Platform for Client Retention" 5/5 What do you like best about Clientshare? Video Section and Feedback from Client, Simple Work through. Review collected by and hosted on G2.com. What do you dislike about Clientshare? There is nothing I dislike on the Platform Review collected by and hosted on G2.com. What problems is Clientshare solving and how is that benefiting you? The team is great at Adapting to our Business needs and always happy to help and guide where needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TP tim p. SDM Enterprise (\> 1000 emp.) 5/19/2022 "its easy to use but I would like to be able to turn off the customer survey option" 3.5/5 What do you like best about Clientshare? The fact that all documents/reviews are in one place is helpful Review collected by and hosted on G2.com. What do you dislike about Clientshare? would like to be able to turn off the customer survey. I'm not a massive fan of the actions logging process as this can drive duplication Review collected by and hosted on G2.com. What problems is Clientshare solving and how is that benefiting you? hard to say at the moment.. whilst I'm getting some customer interaction, I still have many that haven't even accessed the application.. I plan to table a feedback session with the customers at our next formal review Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MM Mark M. Program Director Small-Business (50 or fewer emp.) 6/16/2022 "Client Acceptance" 2.5/5 What do you like best about Clientshare? Clientshare allows me to publish specialized reports to key individuals within Crown Castle. I also like the published Power BI results that help prepare for Quarterly Buisiness Reviews. Review collected by and hosted on G2.com. What do you dislike about Clientshare? I don't have any specific dislikes, but a QRG would be helpful when changes to the application are launched. Review collected by and hosted on G2.com. What problems is Clientshare solving and how is that benefiting you? QBR prep represents the most helpful aspect regarding my use of Clientshare Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") AF Verified User in Facilities Services Mid-Market (51-1000 emp.) 6/14/2022 "Social Media at Work" 4.5/5 What do you like best about Clientshare? Clientshare is easy to access and self-explanatory its similar to the majority of social media platforms, which allows many people to comprehend. The look of the platform and the multiple choices it offers you. Review collected by and hosted on G2.com. What do you dislike about Clientshare? There is nothing that I dislike about the platform, I enjoy using it! Everything works and communication from the team has been brilliant! Improvements could be made with an pop up chat box. Review collected by and hosted on G2.com. What problems is Clientshare solving and how is that benefiting you? It allows our customers to prepare themselves before attending our contract meetings with relevant and up-to-date information. The Clients which we have on the platform find this very useful! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![David S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David S.") DS David S. Operations Director Mid-Market (51-1000 emp.) 6/23/2022 "Great platform" 4/5 What do you like best about Clientshare? ease of posting reviews and documents and the ability to review analytics of views and postings Review collected by and hosted on G2.com. What do you dislike about Clientshare? The only difficulty is getting a buy-in from current clients and convincing them that this is the way forward Review collected by and hosted on G2.com. Recommendations to others considering Clientshare: great platform, need to engage and obtain client buy in Review collected by and hosted on G2.com. What problems is Clientshare solving and how is that benefiting you? less email traffic and better interaction with the client Review collected by and hosted on G2.com. 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