# Best Shared Inbox Software - Page 2

  *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)*

   Shared inbox software provides a collaborative space for teams to answer emails jointly. Shared inboxes can also aggregate multiple email accounts into one inbox for streamlined management. Businesses will often have a main email account for inquiries or customer service, which different employees can access but cannot collaboratively answer. Shared inbox solutions solve this problem by bringing emails into a space that allows teams to work together on answering outside inquiries while simultaneously offering the benefits that come with crowdsourcing knowledge and communicating in-app. They also provide tools to build workflows and tasks around email inquiries.

Shared inboxes pull emails from email accounts provided by [email software](https://www.g2.com/categories/email) providers where they can be discussed and answered collaboratively. Otherwise, these products are standalone solutions that will sometimes integrate with [CRM software](https://www.g2.com/categories/crm) to create a seamless record of organization-customer interactions. They will also integrate with [task management software](https://www.g2.com/categories/task-management) to allow users to easily create tasks related to email or ticketing.

To qualify for inclusion in the Shared Inbox category, a product must:

- Collect emails from one or multiple email accounts into a collaborative email client
- Provide tools or integrations to create tasks and workflows surrounding email responses
- Allow users to communicate with one another inside the application via messaging and/or comments
- Enable uses to allocate and divide tasks related to inbox functionality




  
## How Many Shared Inbox Software Products Does G2 Track?
**Total Products under this Category:** 83

### Category Stats (May 2026)
- **Average Rating**: 4.59/5
- **New Reviews This Quarter**: 150
- **Buyer Segments**: Small-Business 54% │ Mid-Market 40% │ Enterprise 6%
- **Top Trending Product**: Chatwoot (+0.031)
*Last updated: May 18, 2026*

  
## How Does G2 Rank Shared Inbox Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 36,100+ Authentic Reviews
- 83+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
## Which Shared Inbox Software Is Best for Your Use Case?

- **Leader:** [Front](https://www.g2.com/products/front/reviews)
- **Highest Performer:** [CommBox](https://www.g2.com/products/commbox/reviews)
- **Easiest to Use:** [Podium](https://www.g2.com/products/podium/reviews)
- **Top Trending:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- **Best Free Software:** [Front](https://www.g2.com/products/front/reviews)

  
---

**Sponsored**

### Front

Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1905&secure%5Bdisplayable_resource_id%5D=1905&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1905&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=10739&secure%5Bresource_id%5D=1905&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fshared-inbox&secure%5Btoken%5D=79454d91c16b6c42d7ca320f8bf6f1a82ed045d09bdd7f5e730a647a37df2e38&secure%5Burl%5D=https%3A%2F%2Ffront.com%2Flp2%2Femail-management%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dongoing_g2clicks_consideration_norpac&secure%5Burl_type%5D=custom_url)

---

  ## What Are the Top-Rated Shared Inbox Software Products in 2026?
### 1. [Tidio](https://www.g2.com/products/tidio/reviews)
  Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,842
**How Do G2 Users Rate Tidio?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Integrations:** 8.1/10 (Category avg: 8.5/10)
- **Trends:** 9.2/10 (Category avg: 8.0/10)
- **Performance Tracking:** 9.1/10 (Category avg: 8.3/10)

**Who Is the Company Behind Tidio?**

- **Seller:** [Tidio](https://www.g2.com/sellers/tidio)
- **Company Website:** https://www.tidio.com/
- **Year Founded:** 2013
- **HQ Location:** San Francisco, California
- **Twitter:** @tidiocx (1,309 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3343461/ (167 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Retail, Marketing and Advertising
  - **Company Size:** 90% Small-Business, 8% Mid-Market


#### What Are Tidio's Pros and Cons?

**Pros:**

- Ease of Use (225 reviews)
- Helpful (184 reviews)
- Chatbots (155 reviews)
- Easy Setup (154 reviews)
- Features (139 reviews)

**Cons:**

- Expensive (76 reviews)
- Missing Features (59 reviews)
- Limited Customization (57 reviews)
- Cost (56 reviews)
- Limited Features (55 reviews)

### 2. [MessageDesk](https://www.g2.com/products/messagedesk/reviews)
  MessageDesk is a web-based business text messaging and shared SMS inbox platform that enables organizations to send and receive SMS/MMS from existing landline or VoIP phone numbers through a multi-user interface. MessageDesk is designed for mid-sized and larger teams that want a centralized way to handle texting without moving their primary phone numbers to a new carrier. MessageDesk supports U.S. and Canadian 10-digit numbers and can connect with all major VoIP providers and messaging services like Twilio, while allowing voice calls to remain with the current provider. Capabilities include: Text-enabling existing numbers: connect a business landline, Twilio, or VoIP number via number hosting/authorization, or use new local or toll-free numbers. Shared team inbox: all inbound/outbound conversations appear in a single inbox for multiple agents, with conversation history visible to the team. Relay automations/workflows: assignment, labeling, filtering, and internal collaboration features to automatically send messages and route conversations across threads. Messaging features: group texting, mass/broadcast texting, MMS messaging/media, templates, and scheduled text messages. Customers use MessageDesk in a variety of ways, including for appointment reminders, customer support via text, sales or lead follow-ups, dispatch and logistics messaging, HR and company updates, service and delivery updates, and billing notifications. MessageDesk also includes carrier registration support for A2P 10DLC, which is required for all business texting use cases in the U.S. You can use MessageDesk via any device with a web browser or download the companion mobile apps for iOS or Android. MessageDesk integrates with Zapier to connect to CRMs, forms, and scheduling tools. More integrations are planned for the future.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 35
**How Do G2 Users Rate MessageDesk?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Integrations:** 7.1/10 (Category avg: 8.5/10)
- **Trends:** 9.0/10 (Category avg: 8.0/10)
- **Performance Tracking:** 8.7/10 (Category avg: 8.3/10)

**Who Is the Company Behind MessageDesk?**

- **Seller:** [Alderwood Labs](https://www.g2.com/sellers/alderwood-labs)
- **Year Founded:** 2018
- **HQ Location:** Reno, Nevada
- **Twitter:** @messagedeskapp (93 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/messagedeskapp/ (9 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 77% Small-Business, 20% Mid-Market


#### What Are MessageDesk's Pros and Cons?

**Pros:**

- Ease of Use (10 reviews)
- Automation (6 reviews)
- Communication (6 reviews)
- Easy Communication (6 reviews)
- Customer Support (5 reviews)

**Cons:**

- Number Issues (3 reviews)
- Complex Processes (2 reviews)
- Contact Management (2 reviews)
- Expensive (2 reviews)
- Learning Curve (2 reviews)

### 3. [Zoho TeamInbox](https://www.g2.com/products/zoho-teaminbox/reviews)
  A shared inbox tool for team collaboration and transparency. Zoho TeamInbox aims at making group email conversations transparent within a team. Send and receive group emails, delegate owners to conversations, conduct internal discussions, co-author emails with team, manage your inbox efficiently—all under a single roof. Zoho TeamInbox is a single tool for communication outside the team and collaboration within the team.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 13
**How Do G2 Users Rate Zoho TeamInbox?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Integrations:** 6.1/10 (Category avg: 8.5/10)
- **Trends:** 6.9/10 (Category avg: 8.0/10)
- **Performance Tracking:** 8.3/10 (Category avg: 8.3/10)

**Who Is the Company Behind Zoho TeamInbox?**

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho (137,495 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,531 employees on LinkedIn®)
- **Phone:** +1 (888) 900-9646 

**Who Uses This Product?**
  - **Company Size:** 77% Small-Business, 15% Mid-Market


#### What Are Zoho TeamInbox's Pros and Cons?

**Pros:**

- Communication (2 reviews)
- Team Collaboration (2 reviews)
- Assignment Management (1 reviews)
- Easy Integrations (1 reviews)
- Easy Setup (1 reviews)

**Cons:**

- Expensive (1 reviews)
- Learning Curve (1 reviews)
- Not User-Friendly (1 reviews)

### 4. [GrooveHQ](https://www.g2.com/products/groovehq/reviews)
  The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 194
**How Do G2 Users Rate GrooveHQ?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.3/10)
- **Integrations:** 8.6/10 (Category avg: 8.5/10)
- **Trends:** 8.1/10 (Category avg: 8.0/10)
- **Performance Tracking:** 8.5/10 (Category avg: 8.3/10)

**Who Is the Company Behind GrooveHQ?**

- **Seller:** [GrooveHQ](https://www.g2.com/sellers/groovehq)
- **Year Founded:** 2011
- **HQ Location:** Newport, RI
- **Twitter:** @Groove (6,689 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3150436/ (52 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 77% Small-Business, 22% Mid-Market


#### What Are GrooveHQ's Pros and Cons?

**Pros:**

- Customer Support (2 reviews)
- Helpful (2 reviews)
- Automation (1 reviews)
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

**Cons:**

- Chat Functionality Issues (1 reviews)
- Comment Issues (1 reviews)
- Email Communication Issues (1 reviews)
- Issue Resolution (1 reviews)
- Merging Issues (1 reviews)

### 5. [Keeping](https://www.g2.com/products/keeping/reviews)
  Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 68
**How Do G2 Users Rate Keeping?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10)
- **Integrations:** 8.1/10 (Category avg: 8.5/10)
- **Trends:** 8.0/10 (Category avg: 8.0/10)
- **Performance Tracking:** 8.3/10 (Category avg: 8.3/10)

**Who Is the Company Behind Keeping?**

- **Seller:** [Keeping](https://www.g2.com/sellers/keeping)
- **Year Founded:** 2007
- **HQ Location:** Brooklyn, NY
- **Twitter:** @keepingcom (182 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2360605/ (50 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Computer Software, Higher Education
  - **Company Size:** 80% Small-Business, 20% Mid-Market


#### What Are Keeping's Pros and Cons?

**Pros:**

- Communication (2 reviews)
- Ease of Use (2 reviews)
- Easy Access (2 reviews)
- Simple (2 reviews)
- Team Collaboration (2 reviews)

**Cons:**

- Complex Administration (1 reviews)
- Difficult Learning (1 reviews)
- Learning Curve (1 reviews)
- Limited Customization (1 reviews)
- Search Difficulty (1 reviews)

### 6. [Trengo](https://www.g2.com/products/trengo/reviews)
  At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth. Customer Delight. Always. Wins. Let's meet: https://trengo.com/getdemo


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 244
**How Do G2 Users Rate Trengo?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10)
- **Integrations:** 7.2/10 (Category avg: 8.5/10)
- **Trends:** 6.8/10 (Category avg: 8.0/10)
- **Performance Tracking:** 7.0/10 (Category avg: 8.3/10)

**Who Is the Company Behind Trengo?**

- **Seller:** [Trengo](https://www.g2.com/sellers/trengo)
- **Year Founded:** 2017
- **HQ Location:** Utrecht, Utrecht, Netherlands
- **Twitter:** @TrengoHQ (284 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/trengo/about/ (97 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Leisure, Travel & Tourism, Apparel & Fashion
  - **Company Size:** 73% Small-Business, 26% Mid-Market


#### What Are Trengo's Pros and Cons?

**Pros:**

- Ease of Use (72 reviews)
- Helpful (59 reviews)
- Customer Support (45 reviews)
- Features (41 reviews)
- Communication (39 reviews)

**Cons:**

- Missing Features (39 reviews)
- Limited Features (25 reviews)
- Messaging Issues (23 reviews)
- Chat Functionality (17 reviews)
- Bug Issues (13 reviews)

### 7. [Gmelius](https://www.g2.com/products/gmelius/reviews)
  Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 756
**How Do G2 Users Rate Gmelius?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10)
- **Integrations:** 8.3/10 (Category avg: 8.5/10)
- **Trends:** 7.8/10 (Category avg: 8.0/10)
- **Performance Tracking:** 8.1/10 (Category avg: 8.3/10)

**Who Is the Company Behind Gmelius?**

- **Seller:** [Gmelius SA](https://www.g2.com/sellers/gmelius-sa)
- **Year Founded:** 2016
- **HQ Location:** Geneva
- **Twitter:** @gmelius (1,777 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5285738/ (17 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Marketing and Advertising, Information Technology and Services
  - **Company Size:** 81% Small-Business, 16% Mid-Market


#### What Are Gmelius's Pros and Cons?

**Pros:**

- Ease of Use (22 reviews)
- Email Management (14 reviews)
- Collaboration (12 reviews)
- Team Collaboration (12 reviews)
- Communication (11 reviews)

**Cons:**

- Email Management Issues (8 reviews)
- Missing Features (8 reviews)
- Performance Issues (6 reviews)
- Email Issues (5 reviews)
- Learning Curve (5 reviews)

### 8. [DevRev](https://www.g2.com/products/devrev-devrev/reviews)
  DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 199
**How Do G2 Users Rate DevRev?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Integrations:** 8.5/10 (Category avg: 8.5/10)
- **Trends:** 8.5/10 (Category avg: 8.0/10)
- **Performance Tracking:** 7.8/10 (Category avg: 8.3/10)

**Who Is the Company Behind DevRev?**

- **Seller:** [DevRev](https://www.g2.com/sellers/devrev)
- **Company Website:** https://devrev.ai/
- **Year Founded:** 2020
- **HQ Location:** Palo Alto, CA
- **Twitter:** @devrev (3,260 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/devrev/ (889 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** HR Specialist, Product Manager
  - **Top Industries:** Computer Software, Financial Services
  - **Company Size:** 54% Mid-Market, 33% Small-Business


#### What Are DevRev's Pros and Cons?

**Pros:**

- Ease of Use (54 reviews)
- Efficiency (51 reviews)
- Features (48 reviews)
- Helpful (40 reviews)
- Customer Support (29 reviews)

**Cons:**

- Missing Features (30 reviews)
- Limited Features (21 reviews)
- Lack of Features (19 reviews)
- Learning Curve (18 reviews)
- Not Intuitive (16 reviews)

### 9. [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews)
  HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 232
**How Do G2 Users Rate HelpCrunch?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10)
- **Integrations:** 9.7/10 (Category avg: 8.5/10)
- **Trends:** 8.7/10 (Category avg: 8.0/10)
- **Performance Tracking:** 9.6/10 (Category avg: 8.3/10)

**Who Is the Company Behind HelpCrunch?**

- **Seller:** [HelpCrunch](https://www.g2.com/sellers/helpcrunch)
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, CA
- **Twitter:** @HelpCrunchCom (333 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4846760/ (18 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** CEO, Founder
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 83% Small-Business, 15% Mid-Market


#### What Are HelpCrunch's Pros and Cons?

**Pros:**

- Ease of Use (19 reviews)
- Features (16 reviews)
- Helpful (14 reviews)
- Chat Features (10 reviews)
- Customer Support (10 reviews)

**Cons:**

- Limited Customization (4 reviews)
- Chat Functionality (3 reviews)
- Chat Issues (3 reviews)
- Expensive (3 reviews)
- Slow Loading (3 reviews)

### 10. [Kayako](https://www.g2.com/products/kayako/reviews)
  Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 223
**How Do G2 Users Rate Kayako?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10)
- **Integrations:** 8.5/10 (Category avg: 8.5/10)
- **Trends:** 8.2/10 (Category avg: 8.0/10)
- **Performance Tracking:** 7.9/10 (Category avg: 8.3/10)

**Who Is the Company Behind Kayako?**

- **Seller:** [Kayako](https://www.g2.com/sellers/kayako)
- **Year Founded:** 2001
- **HQ Location:** N/A
- **Twitter:** @Kayako (9,461 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kayako/ (60 employees on LinkedIn®)
- **Phone:** +1 (888) 952-9256

**Who Uses This Product?**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 53% Small-Business, 35% Mid-Market


#### What Are Kayako's Pros and Cons?

**Pros:**

- AI Assistance (1 reviews)
- AI Efficiency (1 reviews)
- AI Technology (1 reviews)
- Automated Responses (1 reviews)
- Helpful (1 reviews)

**Cons:**

- Not Intuitive (1 reviews)
- Quality Issues (1 reviews)
- UX Design (1 reviews)
- UX Issues (1 reviews)

### 11. [Mojo Helpdesk](https://www.g2.com/products/mojo-helpdesk/reviews)
  Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 235
**How Do G2 Users Rate Mojo Helpdesk?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10)
- **Integrations:** 8.3/10 (Category avg: 8.5/10)
- **Trends:** 7.2/10 (Category avg: 8.0/10)
- **Performance Tracking:** 7.7/10 (Category avg: 8.3/10)

**Who Is the Company Behind Mojo Helpdesk?**

- **Seller:** [Mojo Helpdesk](https://www.g2.com/sellers/mojo-helpdesk)
- **Year Founded:** 2011
- **HQ Location:** Austin, Texas
- **Twitter:** @mojohelpdesk (706 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/mojo-helpdesk/ (2 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Information Technology and Services, Primary/Secondary Education
  - **Company Size:** 55% Mid-Market, 30% Small-Business


#### What Are Mojo Helpdesk's Pros and Cons?


**Cons:**

- Bugs (1 reviews)
- Button Issues (1 reviews)
- Editing Difficulties (1 reviews)
- Formatting Issues (1 reviews)
- Layout Issues (1 reviews)

### 12. [Helpmonks](https://www.g2.com/products/helpmonks/reviews)
  Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 26
**How Do G2 Users Rate Helpmonks?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Integrations:** 7.7/10 (Category avg: 8.5/10)
- **Trends:** 8.9/10 (Category avg: 8.0/10)
- **Performance Tracking:** 8.5/10 (Category avg: 8.3/10)

**Who Is the Company Behind Helpmonks?**

- **Seller:** [Helpmonks](https://www.g2.com/sellers/helpmonks)
- **Year Founded:** 2013
- **HQ Location:** Syracuse, New York
- **Twitter:** @helpmonks (2,093 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/helpmonks/about (1 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 73% Small-Business, 27% Mid-Market


#### What Are Helpmonks's Pros and Cons?

**Pros:**

- Efficiency (1 reviews)
- Email Management (1 reviews)
- Email Tracking (1 reviews)
- Features (1 reviews)

**Cons:**

- Error Handling (1 reviews)
- Poor Notifications (1 reviews)
- Quality Issues (1 reviews)
- Slow Loading (1 reviews)
- Technical Issues (1 reviews)

### 13. [Threads](https://www.g2.com/products/jpy-threads/reviews)
  Threads is a cloud based application that records your entire organisation's emails and phone calls and allows you to view, share and investigate them in an easy to use, familiar interface.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 13
**How Do G2 Users Rate Threads?**

- **Integrations:** 8.1/10 (Category avg: 8.5/10)
- **Trends:** 9.2/10 (Category avg: 8.0/10)
- **Performance Tracking:** 9.0/10 (Category avg: 8.3/10)

**Who Is the Company Behind Threads?**

- **Seller:** [JPY](https://www.g2.com/sellers/jpy)
- **HQ Location:** London, England
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 62% Mid-Market, 23% Small-Business


#### What Are Threads's Pros and Cons?

**Pros:**

- Ease of Use (4 reviews)
- Integrations (4 reviews)
- User Interface (4 reviews)
- Helpful (2 reviews)
- Connectivity (1 reviews)

**Cons:**

- User Interface Issues (3 reviews)
- Missing Features (2 reviews)
- UX Design (2 reviews)
- Lack of Integrations (1 reviews)
- Learning Curve (1 reviews)

### 14. [Spike](https://www.g2.com/products/spike/reviews)
  Spike is an AI-powered email and team communication platform that combines email, chat, meetings, and collaboration tools into a single, organized workspace. It is designed for professionals, small teams, and businesses that use email as their primary communication channel but want a faster, more streamlined way to manage daily interactions and tasks. By transforming traditional email into a chat-like format, Spike simplifies how users read and reply to messages. The platform removes repetitive headers, quoted text, and long chains, allowing conversations to appear as clean, continuous threads. Users can manage all email accounts, calendars, and contacts in one place while taking advantage of built-in AI to summarize conversations, draft replies, and organize the inbox automatically. Spike supports both individual and team use. Freelancers and professionals use it to manage clients and projects more efficiently, while teams rely on Spike to centralize communication, share files, and collaborate in real time without switching between multiple tools. Core Features: Conversational Email: Presents emails as natural chat-like conversations while remaining fully compatible with standard email protocols. AI Productivity Tools: Provides automatic summaries, suggested replies, translations, and content drafting to speed up workflow. Priority Inbox: Uses AI to sort incoming messages into relevant categories—Priority, Other, Notes, and Starred—helping users focus on what matters most. Integrated Meetings: Enables voice and video calls directly from email threads for faster coordination. Collaborative Notes and Docs: Allows users to create, edit, and share documents in real time within the inbox. Unified Inbox and Search: Consolidates multiple email accounts and calendars into a single interface with cross-account search. Shared Inbox: Helps teams manage customer and project communications collaboratively, ensuring faster response times. Compatibility: Works with Gmail, Outlook, iCloud, Office 365, Yahoo Mail, and all IMAP-supported accounts across desktop, mobile, and web platforms. Security and Privacy: Spike is ad-free and never sells or monetizes user data. All message data is encrypted using the AES-256 standard. Spike is suited for users seeking a unified communication platform that enhances productivity while maintaining the familiarity of email. It bridges the gap between traditional email clients and modern collaboration tools, offering a single, AI-enhanced workspace that helps individuals and teams stay focused and efficient.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 250
**How Do G2 Users Rate Spike?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10)
- **Integrations:** 3.3/10 (Category avg: 8.5/10)
- **Trends:** 7.9/10 (Category avg: 8.0/10)
- **Performance Tracking:** 8.8/10 (Category avg: 8.3/10)

**Who Is the Company Behind Spike?**

- **Seller:** [Spike](https://www.g2.com/sellers/spike)
- **Year Founded:** 2014
- **HQ Location:** Herzliya, IL
- **Twitter:** @SpikeNowHQ (3,043 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3240452/ (31 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 72% Small-Business, 15% Mid-Market


#### What Are Spike's Pros and Cons?

**Pros:**

- Ease of Use (47 reviews)
- Email Management (35 reviews)
- Communication (33 reviews)
- Helpful (27 reviews)
- Features (24 reviews)

**Cons:**

- Missing Features (19 reviews)
- Limited Features (12 reviews)
- Integration Issues (10 reviews)
- Expensive (9 reviews)
- Limited Customization (9 reviews)

### 15. [ProProfs Help Desk](https://www.g2.com/products/proprofs-help-desk/reviews)
  ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 16
**How Do G2 Users Rate ProProfs Help Desk?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10)

**Who Is the Company Behind ProProfs Help Desk?**

- **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs)
- **Year Founded:** 2009
- **HQ Location:** Los Angeles, CA
- **Twitter:** @ProProfs (4,738 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9492925/ (218 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Computer Software
  - **Company Size:** 83% Small-Business, 22% Mid-Market


### 16. [Unipile](https://www.g2.com/products/unipile/reviews)
  Integrating LinkedIn, Email, and WhatsApp with Unipile’s API into your software empowers your users to streamline their outreach and communication workflows. Enable advanced features like sending LinkedIn Invitations, InMails, and WhatsApp messages, while syncing inboxes across channels. Automate profile enrichment and data retrieval to enhance efficiency and deliver a unified communication experience. Optimize your users' workflows across LinkedIn, Email, and WhatsApp seamlessly!


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 15
**How Do G2 Users Rate Unipile?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Integrations:** 9.2/10 (Category avg: 8.5/10)
- **Trends:** 8.3/10 (Category avg: 8.0/10)
- **Performance Tracking:** 9.6/10 (Category avg: 8.3/10)

**Who Is the Company Behind Unipile?**

- **Seller:** [Unipile](https://www.g2.com/sellers/unipile)
- **Year Founded:** 2020
- **HQ Location:** Riorges, FR
- **LinkedIn® Page:** https://www.linkedin.com/company/unipile/ (14 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 40% Mid-Market, 33% Small-Business


#### What Are Unipile's Pros and Cons?

**Pros:**

- Customer Support (1 reviews)
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)
- Intuitive (1 reviews)
- Setup Ease (1 reviews)

**Cons:**

- Connectivity Issues (1 reviews)
- Inadequate Tracking (1 reviews)
- Missing Features (1 reviews)

### 17. [Zendo](https://www.g2.com/products/zendo/reviews)
  Zendo is an all-in-one software for streamlining selling services, from custom, and productized to subscriptions. It helps entrepreneurs and agencies speed up their internal processes with the help of automation. Create your own workflows, automatically generate invoices, and boast a professional-looking Service Catalog, where your clients can easily make a purchase. It's a simple and elegant solution that instead of a dashboard, proposes a chat as a center of operations, where each new client's request creates a conversation thread. It's where you send quotes, invoices, payments, and messages. Forget about switching between tabs or apps entirely and do everything in one place. Zendo can be made your own with a variety of white-label options, from custom domain to branded colors and even your own, personalized chatbot! Gather your team and make your business thrive in this easy-to-use, intuitive software.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 11
**How Do G2 Users Rate Zendo?**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.3/10)
- **Integrations:** 9.2/10 (Category avg: 8.5/10)

**Who Is the Company Behind Zendo?**

- **Seller:** [MPC](https://www.g2.com/sellers/mpc)
- **Year Founded:** 2012
- **HQ Location:** Katowice, PL
- **LinkedIn® Page:** https://www.linkedin.com/company/massivepixelcreation/ (36 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 91% Small-Business, 9% Mid-Market


#### What Are Zendo's Pros and Cons?

**Pros:**

- Communication (3 reviews)
- Ease of Use (3 reviews)
- Affordable (2 reviews)
- Centralization (2 reviews)
- Client Communication (2 reviews)

**Cons:**

- Difficult Customization (2 reviews)
- Limited Design Capabilities (2 reviews)
- Complexity (1 reviews)
- Complex Setup (1 reviews)
- Difficult Setup (1 reviews)

### 18. [Featurebase](https://www.g2.com/products/featurebase/reviews)
  Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 49
**How Do G2 Users Rate Featurebase?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10)
- **Integrations:** 6.7/10 (Category avg: 8.5/10)
- **Trends:** 7.8/10 (Category avg: 8.0/10)
- **Performance Tracking:** 7.2/10 (Category avg: 8.3/10)

**Who Is the Company Behind Featurebase?**

- **Seller:** [Featurebase](https://www.g2.com/sellers/featurebase)
- **Year Founded:** 2021
- **HQ Location:** Tallinn, EE
- **Twitter:** @FeaturebaseHQ (2,214 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/featurebaseapp/ (6 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Founder
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 90% Small-Business, 8% Mid-Market


#### What Are Featurebase's Pros and Cons?

**Pros:**

- Features (31 reviews)
- Ease of Use (27 reviews)
- Helpful (26 reviews)
- Customer Support (21 reviews)
- Feedback Management (19 reviews)

**Cons:**

- Missing Features (11 reviews)
- Limited Features (9 reviews)
- Limitations (8 reviews)
- Limited Customization (7 reviews)
- Limited Functionality (7 reviews)

### 19. [OneHash Chat](https://www.g2.com/products/onehash-chat/reviews)
  OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based Automation - Run Campaign on the Inbox - Import and Export Contacts


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 13
**How Do G2 Users Rate OneHash Chat?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Integrations:** 8.3/10 (Category avg: 8.5/10)
- **Trends:** 8.9/10 (Category avg: 8.0/10)
- **Performance Tracking:** 9.4/10 (Category avg: 8.3/10)

**Who Is the Company Behind OneHash Chat?**

- **Seller:** [OneHash](https://www.g2.com/sellers/onehash)
- **Year Founded:** 2020
- **HQ Location:** Delaware
- **Twitter:** @OneHash (593 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/onehash (29 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 62% Small-Business, 38% Mid-Market


#### What Are OneHash Chat's Pros and Cons?

**Pros:**

- Chat Features (1 reviews)
- Collaboration Efficiency (1 reviews)
- Communication (1 reviews)
- Ease of Use (1 reviews)
- Easy Communication (1 reviews)


### 20. [Zowie](https://www.g2.com/products/zowie/reviews)
  Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 70
**How Do G2 Users Rate Zowie?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10)
- **Integrations:** 10.0/10 (Category avg: 8.5/10)
- **Trends:** 9.4/10 (Category avg: 8.0/10)
- **Performance Tracking:** 9.2/10 (Category avg: 8.3/10)

**Who Is the Company Behind Zowie?**

- **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc)
- **Year Founded:** 2019
- **HQ Location:** New York
- **Twitter:** @ZowieAI (142 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18129228/ (112 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Retail, Consumer Services
  - **Company Size:** 48% Small-Business, 40% Mid-Market


#### What Are Zowie's Pros and Cons?

**Pros:**

- Automation (22 reviews)
- Ease of Use (22 reviews)
- Efficiency (21 reviews)
- Helpful (17 reviews)
- Messaging Automation (17 reviews)

**Cons:**

- Limited Features (10 reviews)
- Missing Features (8 reviews)
- Limited Customization (7 reviews)
- Complexity (6 reviews)
- Bugs (5 reviews)

### 21. [MailClark](https://www.g2.com/products/mailclark-mailclark/reviews)
  Optimize your teamwork by collectively managing your external communications directly in Slack or in Microsoft Teams MailClark is a Smart Messaging Assistant, enhanced with AI, helping everydays 12 000+Teams from more than 70 countries. This solution optimizes teamwork by collectively managing external communications directly within their daily workspace Slack or Microsoft Teams. MailClark is made for Support, IT, Marketing, Sales or Management teams.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 11
**How Do G2 Users Rate MailClark?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Integrations:** 10.0/10 (Category avg: 8.5/10)
- **Trends:** 8.3/10 (Category avg: 8.0/10)
- **Performance Tracking:** 9.2/10 (Category avg: 8.3/10)

**Who Is the Company Behind MailClark?**

- **Seller:** [MailClark](https://www.g2.com/sellers/mailclark)
- **Year Founded:** 2014
- **HQ Location:** Lyon, FR
- **Twitter:** @MailClarkAI (1,072 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10916509/ (1 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 64% Small-Business, 45% Mid-Market


### 22. [RogerRoger](https://www.g2.com/products/rogerroger/reviews)
  At RogerRoger, we make life easier for sales and recruitment professionals by fixing inbox chaos. Our platform merges email and LinkedIn messages into a shared inbox. From there, messages can be processed in workspaces with Kanban boards, helping you stay organized, set up sales pipelines, and close deals faster. Key features: Manage messages from email and LinkedIn, WhatsApp and convert those messages into tasks/deals. Use Kanban boards to manage leads, opportunities, and projects easily. And a lot more, like Adding notes, subtasks, shared drafts, @mention, templates, team chat, managing contact info from LinkedIn, you name it. RogerRoger streamlines communication and pipeline management.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 3
**How Do G2 Users Rate RogerRoger?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Integrations:** 10.0/10 (Category avg: 8.5/10)
- **Trends:** 5.0/10 (Category avg: 8.0/10)
- **Performance Tracking:** 5.0/10 (Category avg: 8.3/10)

**Who Is the Company Behind RogerRoger?**

- **Seller:** [Peter Jacobs](https://www.g2.com/sellers/peter-jacobs)
- **HQ Location:** Hardenberg, NL
- **LinkedIn® Page:** https://www.linkedin.com/company/rogerroger/ (8 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 100% Small-Business


#### What Are RogerRoger's Pros and Cons?

**Pros:**

- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Easy Setup (1 reviews)
- Integrations (1 reviews)


### 23. [Sortd for Gmail](https://www.g2.com/products/sortd-for-gmail/reviews)
  Sortd makes sales and customer service a breeze for Gmail teams. Effortlessly manage your emails, customers, tasks and team workflow, without ever leaving your Inbox. Sortd is the world's first Business Productivity Suite for Gmail and GSuite. It has been rated as the #1 App for Gmail with 3,600+ upvotes on Product Hunt. Sortd expands beyond email and productivity and integrates across the business into Projects, Sales & CRM, Client service, Hiring, Finance and Operations. It offers many of the same capabilities of an Hubspot, Trello Airtable, Monday or Asana but has a far stronger value proposition for Customer-Facing teams. Unlike competitors who focus on internal collaboration, Sortd is capable of managing both Internal and External collaboration being baked into the fabric of email and it is built for managing communication at the edge of the organization. Sortd lets you run your entire business on top of the same messaging tools that you use every day so that you can get stuff done right at the source of the communication ... right in Gmail. Sortd aims to modernize businesses with an all-in-one productivity suite by streamlining business collaboration, workflow, project management, client service and customer (communication) interactions. With Sortd, teams can seamlessly manage email, tasks, projects and adapt its workflows to any business or industry. Sortd ensures that nothing falls through the cracks. It helps your team get work done, by making sure they know who is doing what by when so that everyone can follow the plan and do the right work at the right time. Sortd creates real transparency. It’s not about data being somewhere in some other system but rather everything is accessible to everyone. It’s about turning data into action. It answers the call from businesses wishing to digitally transform their teams and processes to support the 'future of work' and solve remote working challenges in this new COVID-19 era. In summary, Sortd aims to bring Email into the 21st century an all-in-one productivity & collaboration suite that is designed to help teams stay in sync.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 20
**How Do G2 Users Rate Sortd for Gmail?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10)

**Who Is the Company Behind Sortd for Gmail?**

- **Seller:** [Sortd](https://www.g2.com/sellers/sortd-fcf0e4be-d65f-4a5c-8cb1-e0f02e54e096)
- **HQ Location:** Newark, Delaware
- **Twitter:** @GetSortd (4,340 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sortd-inc/ (6 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 75% Small-Business, 15% Mid-Market


#### What Are Sortd for Gmail's Pros and Cons?

**Pros:**

- Ease of Use (1 reviews)
- Easy Access (1 reviews)
- Easy Setup (1 reviews)
- Mobile Compatibility (1 reviews)
- Setup Ease (1 reviews)

**Cons:**

- Access Issues (1 reviews)
- Limited Access (1 reviews)
- Limited Features (1 reviews)
- Missing Features (1 reviews)
- Not Intuitive (1 reviews)

### 24. [Cerb](https://www.g2.com/products/cerb/reviews)
  Cerb is the extensible platform for support teams who need more than no-code. Deliver superior customer service with unlimited customization. For over 23 years, Cerb has evolved based on the feedback of thousands of teams; from solo founders to 1,000+ person enterprises managing millions of requests. Build your support team's ideal workspace Transform email and social accounts into a team inbox. Create personalized shared workspaces to keep your team focused and informed. Monitor performance and customer satisfaction with dashboards. Get the right work in front of the right team members automatically -- no digging, no cherry-picking. Solve complex challenges with KATA, our intuitive automation language built for the browser Bridge the gap between inflexible visual builders and complex custom development. Embed interactive shortcuts throughout the UI to unify and automate your workflows. Integrate with any API-based service. Deploy and share your changes with versioned workflow templates. Take advantage of leading language models to build helpful AI agents Grant tools to agents and let them take action to complete tasks on your behalf. Answer questions automatically based on your existing documentation. Draft automatic responses and summarize long conversations. Enrich conversations with relevant data from disparate systems.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 2

**Who Is the Company Behind Cerb?**

- **Seller:** [Webgroup Media](https://www.g2.com/sellers/webgroup-media)
- **Year Founded:** 2001
- **HQ Location:** Covina, US
- **Twitter:** @webgroupmedia (39 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2348942 (2 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 50% Enterprise, 50% Mid-Market


### 25. [Chatwoot](https://www.g2.com/products/chatwoot/reviews)
  Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, etc. Connect your customer conversation channels and converse with your customers from a single place.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 16
**How Do G2 Users Rate Chatwoot?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.3/10)
- **Integrations:** 10.0/10 (Category avg: 8.5/10)
- **Trends:** 0.0/10 (Category avg: 8.0/10)
- **Performance Tracking:** 0.0/10 (Category avg: 8.3/10)

**Who Is the Company Behind Chatwoot?**

- **Seller:** [Chatwoot](https://www.g2.com/sellers/chatwoot)
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/chatwoot (12 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 63% Small-Business, 31% Mid-Market


#### What Are Chatwoot's Pros and Cons?

**Pros:**

- Ease of Use (5 reviews)
- Chat Features (3 reviews)
- Easy Setup (3 reviews)
- Implementation Ease (3 reviews)
- Integrations (3 reviews)

**Cons:**

- Connectivity Issues (2 reviews)
- Limited Connectivity (2 reviews)
- Technical Issues (2 reviews)
- Chat Functionality Issues (1 reviews)
- Chat Issues (1 reviews)


    ## What Is Shared Inbox Software?
  [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity)
  ## What Software Categories Are Similar to Shared Inbox Software?
    - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)
    - [Help Desk Software](https://www.g2.com/categories/help-desk)
    - [Live Chat Software](https://www.g2.com/categories/live-chat)