KT
Kailee T.
Small-Business (50 or fewer emp.)
"Great tool for communicating with customers."
5/5
What do you like best about Clientbook?

No lost emails. Clientbook connects directly to customers making sure nothing gets missed. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

Customer database integration doesn't work as conveniently or consistently as we would like. Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Hey, Kailee! What a great five-star review! We're touched to hear that Clientbook gives you peace of mind in knowing your customer information is safe and secure. That's always what we want to hear.

BW
Bob W.
Small-Business (50 or fewer emp.)
"Clientbook is the easy CRM for retail jewelers.....especially those on the Edge"
5/5
What do you like best about Clientbook?

All software has its good and bad. Clientbook leans way more toward the easy to use, easy to manage and good for jewelry stores looking to clientelle better. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

There is no perfect software and good info in creates good info out. We do not always capture birthdays and anniversaries and this makes clientelling diffcult and not really the fault of Clientbook. Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

What an awesome five-star review, Bob! We're excited to hear that Clientbook makes it easy for you and your team to connect with your customers, especially with our Edge integration. We look forward to continuing to help your jewelry business drive foot traffic and earn repeat business!

Douglas T.
DT
Douglas T.
Director of Operations
Small-Business (50 or fewer emp.)
"Great product that helps you to stay on top of the many sales interactions we are faced daily."
4/5
What do you like best about Clientbook?

From the automation to the reminders Clientbook really has it all to help grow sales Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

Run into glitches more often that we would like to. Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Hi, Douglas! Thanks for sharing your experience with Clientbook. We love to hear that you're implementing automation at your store and you've noticed an increase in your sales thanks to Clientbook! That's huge. We look forward to continue serving you and helping your business grow.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"User friendly, easy to learn, efficient and compatible"
5/5
What do you like best about Clientbook?

I love the ability to keep up with my clients daily giving them the option to respond at their convenience. On the backend, having knowledgeable customer service representatives makes troubleshooting or clarification so much easier to learn than other programs. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

We have had issues syncing our Edge system (mainly products) with Clientbook Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Thanks for your review! That's amazing that you're able to communicate with your clients on a daily basis! We also love hearing that you've had such a great experience with our knowledgable Customer Support team! They're always there to help you work with the Edge to get those kinks worked out with your POS so you don't have to handle it on your own.

DH
diana h.
Designer and Sales
Small-Business (50 or fewer emp.)
"I am still learning it. We all get texts when clientbook communicates and it is a lot."
3/5
What do you like best about Clientbook?

Keeps track of important timelines for me and adomates reminders. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

I have nott yet learned how to use it and am not sure it is the easiest to use. Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Hi, Diana! Thanks for your review. So glad to hear that Clientbook is helping you keep track of important dates with our automated reminders! We can't wait for you to get to know Clientbook even more as you continue to learn the software. Keep in mind that we host monthly training webinars to help you learn more tips and tricks to make the most of Clientbook. Just ask your Customer Support Manager and we'll get you an invite. We'll see you there!

Verified User in Luxury Goods & Jewelry
UL
Verified User in Luxury Goods & Jewelry
Small-Business (50 or fewer emp.)
"Simple to use with endless possibilities"
5/5
What do you like best about Clientbook?

Clientbook makes keeping track of customers easy. It is simple to find the information needed and to follow up. There are countless features to make each client feel they are receaving personal care. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

The only down side is that your customers can now reach you anytime. But that's actually an upside! Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Hi there! Thanks so much for that awesome five-star review! We always love hearing that Clientbook allows you to offer personalized communication to each of your clients in an easy way. That's what we're all about!

JS
Jane S.
Small-Business (50 or fewer emp.)
"Worked well for sending out review links for business."
4/5
What do you like best about Clientbook?

Connecting quickly with clients and enabling a conversation regarding products. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

Does not sync enough to update client information from The Edge. Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Hi, Jane! Thanks for your review. We're so happy to hear that Clientbook makes it possible for you to connect with your client quickly and keep your client information up to date. That's huge in the world of retail. If you ever have any questions about your Edge integration, our support team would be more than happy to work with the Edge on your behalf so you don't have to. Just shoot us an email at support@clientbook.com and we'll sort out any integration issues you may be having.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Very reliable form of contact."
5/5
What do you like best about Clientbook?

Clientbook has helped me stay in contact with my guests, I like how it has so many options to use to stay in contact with your customers. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

Sometimes notifications are glitchy. Doesn't always appear in my inbox. Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Wow! Thank you so much for that glowing review! We couldn't be happier to learn that Clientbook is making it possible for you to stay organized and on top of your client communication. That's what we're all about!

Verified User in Luxury Goods & Jewelry
UL
Verified User in Luxury Goods & Jewelry
Small-Business (50 or fewer emp.)
"Efficiency could be better and improved."
3/5
What do you like best about Clientbook?

Messaging clients automatically benefits. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

It could have features improved as well as its efficiency it likes to crash sometimes. Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Thanks for your feedback! It's awesome to hear that you're using Clientbook's automation and messaging features. We're working every day to make sure Clientbook is as efficient as possible so you can make the most out of all of Clientbook's features. Please don't hesitate to reach out to our support team at support@clientbook.com if you have any specific questions or concerns and we'd be more than happy to help!

Taylor L.
TL
Taylor L.
Experience Director
Small-Business (50 or fewer emp.)
"Good until it wasnt"
1/5
What do you like best about Clientbook?

The interface was very specific and useful for our jewelry store. A good amount of features and easy integration Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

Sometimes the usage was almost too rigid, customer support was also lackluster. Had an incident where the program completely stopped working for over a week and we were not informed despite the company being aware of the issue. When we reached out, customer support was less than helpful. Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Hey there, Taylor. We're glad to hear that you had a positive experience with our features for jewelers, including our POS integrations. We've made a lot of improvements to our customer support process and the product itself since you last left this review. We hope that you've noticed it too. If you ever have any specific questions or concerns, please don't hesitate to reach out to support@clientbook.com and we'd be more than happy to assist you!