KS
Kamaile S.
Sale Associates
Small-Business (50 or fewer emp.)
"Effective and Efficient"
4.5/5
What do you like best about Clientbook?

The past month I started using Clientbook and it's been easy to navigate and pull up clients. The new AI feature helps me contact more clients throughout the day and personalize specific needs of each person. I have seen more people come into the store when we use client book to text them. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

I don't like that when I run out of clients for the day the AI generator won't find other clients. Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Hi, Kamaile! That's amazing that you're getting such great use out of our new AI Insights feature! We love to hear that you've been able to get more people in your store with it too. We look forward to continuing to serve you!

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Easy Peasy"
5/5
What do you like best about Clientbook?

I like that it takes me no time at all to respond to clients. It also remembers clients B-days in case I forget. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

I wish it combined duplicated clients info Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Hi there! Thanks so much for sharing your thoughts. So happy to see that Clientbook is making it easy for you to reach out to your clients in a timely manner. That's what we're all about!

MR
Mindy R.
General Manager
Small-Business (50 or fewer emp.)
"Fantastic way to follow up and communicate with customers!"
5/5
What do you like best about Clientbook?

I appreciate how easy it is to use! Once you have everything set up, it is super user friendly. The set up process was easy too, thanks to Megan, my on boarding specialist! She was fantastic and communication was great! Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

So far, I haven't had any negative experiences to share. Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Hi, Mindy! Thanks a million for your glowing review! We couldn't be happier to hear that you've been following up with customers and texting with customers with Clientbook. We can't wait to see what you do with it next!

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Working in retail for 6 years"
4/5
What do you like best about Clientbook?

Provides valuable insights about customer behavior, which helps retailers make informed decisions on marketing and inventory.

ClientBook allows retailers to build strong customer relationships through personalized communication and tracking purchase history. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

Not being able to effectively filter and target the right client group for a new launch, Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Thanks so much for your review! So glad to hear that you're using Clientbook to build those strong customer relationships and send more personalized communication.

Miranda F.
MF
Miranda F.
Sales Associate
Small-Business (50 or fewer emp.)
"Keeps us organized in a busy sales environment."
4/5
What do you like best about Clientbook?

Well organized. Very easy to use on your phone and computer. Our entire team uses it everyday, and I like that we can assist each other with responding to messages. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

It does glitch frequently. I wish there were more options to customize the layout. Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Hi, Miranda! Thanks so much for your review! We love to hear that you're using Clientbook every day to keep your team organized. We've also passed along your customization suggestion on to our development team - what a great idea!

ER
Erica R.
Owner
Small-Business (50 or fewer emp.)
"It’s been a very seamless process, a very well thought out piece of software!"
4/5
What do you like best about Clientbook?

I really like the mass messaging and reminders features. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

I wish that the "Tags" feature when mass messaging was a This OR That not a This and That when selecting. Unfortunately sometimes I want to use multiple separate tags when targeting my audience instead of a audience that meets both tag categories. Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Hi, Erica! Thanks so much for leaving a review. So glad to hear that you're having a better time keeping up with special orders and texting your clients with Clientbook. You also left some great feedback on our Tags feature and we've passed it along to our development team. Thanks again!

Ted K.
TK
Ted K.
Owner
Small-Business (50 or fewer emp.)
"Great Experience, Easy to Use."
5/5
What do you like best about Clientbook?

The app and dashbord are easy to use and very insightful. The insigts for ste staff is useful Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

I really do not have any downfall or issue with CB. It works and is easy to navigate. I have no drawbacks to say! Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Thanks so much for your review, Ted! We love to hear that you're finding Clientbook easy to use, and even better that it's making your staff more productive! We look forward to continuing to work with you.

LC
Leslie C.
Secretary, Sales Associate
Small-Business (50 or fewer emp.)
"Customer facing interactive tool"
4.5/5
What do you like best about Clientbook?

The most helpful aspect of Clientbook is being able to have all of our customer data in one place without having to manually add it Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

One opportunity is to pull in comments from social media into Clientbook Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Hi, Leslie! Thanks so much for your review - we love to hear that Clientbook is helping you keep all of your data organized and streamline the communication process!

JV
Jazmin V.
Small-Business (50 or fewer emp.)
"For the most part it is a great asset"
5/5
What do you like best about Clientbook?

The most helpful thing about clientbook retail is being able to assist your clients on the go. It will remind you to follow up, life events, and gives you amazing tools to sell through text. I love the ability to send a product without having to take a personal picture. The premade templates are also a huge help. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

I have just recently been having issues with clientbook. We have 2 locations and each time I send a message it says that my customer has contacted the other store even if they aren't allocated to it. I also think AI could use some work because it will give you repeat customers. Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Hey, Jazmin! What a great five-star review—thank you so much for your kind words! We love to see that you're as pumped as we are about sharing your products with your clients through text. What a great way to sell to your customers who are always out and about! We're also glad to hear that you've started using our newest AI features. We're working to make those better everyday with feedback from users like you, so thanks for the input. We can't wait to see what you do with Clientbook next!

Shelby T.
ST
Shelby T.
Sales Associate
Small-Business (50 or fewer emp.)
"Great software, easy to use!"
5/5
What do you like best about Clientbook?

Easy to communicate with clients and easy to implement/use. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

Can be hard to locate a chain of messages from time to time, but otherwise, easy to use on all fronts! Review collected by and hosted on G2.com.

Response from Gabrielle Smith of Clientbook
Edit edit

Hi, Shelby! We couldn't be happier to hear that Clientbook is solving so many problems for you with customer communication and segmentation. We love having you as a customer!