--- title: Clientbook Reviews meta\_title: 'Clientbook Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 44 reviews by the users' company size, role or industry to find out how Clientbook works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 44 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing ---

### Clientbook Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the **easy communication** with clients through Clientbook, enhancing sales follow-up and increasing deposit payments. [(7 mentions)](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1290582&qs=pros-and-cons#reviews)

Users value the **customer engagement capabilities** of Clientbook, enhancing relationships through personalized communication and insights. [(5 mentions)](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1287224&qs=pros-and-cons#reviews)

Users appreciate the **helpful customer support** from Clientbook, enhancing their experience and addressing queries effectively. [(5 mentions)](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1287655&qs=pros-and-cons#reviews)

Users find Clientbook **extremely convenient** for managing customer inquiries and capturing sales efficiently every day. [(4 mentions)](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1287176&qs=pros-and-cons#reviews)

Users find **Clientbook easy to use** , enabling quick client responses and efficient communication while staying organized. [(4 mentions)](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1288849&qs=pros-and-cons#reviews)

Users experience several **frequent glitches** , but appreciate the prompt resolution and supportive customer service. [(3 mentions)](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1289309&qs=pros-and-cons#reviews)

Users express frustration with **data management issues** , particularly difficulties in client addition and language limitations. [(2 mentions)](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1287329&qs=pros-and-cons#reviews)

Users experience **poor categorization** in Clientbook, leading to disorganization and missed communications in their inbox. [(2 mentions)](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1944268&qs=pros-and-cons#reviews)

Users express frustration with **SMS limitations** , particularly with messages ending up in spam and restrictive tagging options. [(2 mentions)](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1290705&qs=pros-and-cons#reviews)

Users find the **system limitations** of Clientbook frustrating, with issues like client availability and edit restrictions. [(2 mentions)](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1287257&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Clientbook

##### 1. Easy Communication

Users value the **easy communication** with clients through Clientbook, enhancing sales follow-up and increasing deposit payments.
[
See 7 mentions
](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1290582&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Katherine U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katherine U.")
KU

Katherine U.

Small-Business (50 or fewer emp.)

5.0/5

"Experience Using Clientbook for Sales & Marketing Purposes"

What do you like about Clientbook?

Clientbook is extremely convienent. I have the ability to access customer inquiries at all times from my cellphone. This is great for customers who ar

JH

jenna h.

Small-Business (50 or fewer emp.)

5.0/5

"I'm Making More Money with Clientbook"

What do you like about Clientbook?

I simply thought this would be a service to assist me in accepting deposits on repairs or custom work. However, it's now become an essential part of

##### 2. Customer Engagement

Users value the **customer engagement capabilities** of Clientbook, enhancing relationships through personalized communication and insights.
[
See 5 mentions
](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1287224&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Enterprise (\> 1000 emp.)

4.0/5

"Working in retail for 6 years"

What do you like about Clientbook?

Provides valuable insights about customer behavior, which helps retailers make informed decisions on marketing and inventory. ClientBook allows retai

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Clientbook Customer Service and Interface"

What do you like about Clientbook?

Clientbook is great for organizing leads and keeping in touch with our customers regularly.

##### 3. Customer Support

Users appreciate the **helpful customer support** from Clientbook, enhancing their experience and addressing queries effectively.
[
See 5 mentions
](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1287655&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Enterprise (\> 1000 emp.)

4.0/5

"Working in retail for 6 years"

What do you like about Clientbook?

Provides valuable insights about customer behavior, which helps retailers make informed decisions on marketing and inventory. ClientBook allows retai

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Clientbook Customer Service and Interface"

What do you like about Clientbook?

Clientbook is great for organizing leads and keeping in touch with our customers regularly.

##### 4. Daily Use

Users find Clientbook **extremely convenient** for managing customer inquiries and capturing sales efficiently every day.
[
See 4 mentions
](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1287176&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Katherine U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katherine U.")
KU

Katherine U.

Small-Business (50 or fewer emp.)

5.0/5

"Experience Using Clientbook for Sales & Marketing Purposes"

What do you like about Clientbook?

Clientbook is extremely convienent. I have the ability to access customer inquiries at all times from my cellphone. This is great for customers who ar

 ![Alex F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex F.")
AF

Alex F.

Small-Business (50 or fewer emp.)

5.0/5

"Fantastic Program for Reaching Out To My Clients"

What do you like about Clientbook?

Keeping all of my leads organized in one central location. The reminders it gives me to follow up with certain customers based on the time of year, wh

##### 5. Ease of Use

Users find **Clientbook easy to use** , enabling quick client responses and efficient communication while staying organized.
[
See 4 mentions
](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1288849&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy Peasy"

What do you like about Clientbook?

I like that it takes me no time at all to respond to clients. It also remembers clients B-days in case I forget.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Clientbook Customer Service and Interface"

What do you like about Clientbook?

Clientbook is great for organizing leads and keeping in touch with our customers regularly.

### 5 Cons or Disadvantages of Clientbook

##### 1. Software Bugs

Users experience several **frequent glitches** , but appreciate the prompt resolution and supportive customer service.
[
See 3 mentions
](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1289309&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Awesome Platform"

What do you dislike about Clientbook?

Glitches quite a bit but it is always quickly resolved.

 ![Miranda F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miranda F.")
MF

Miranda F.

Small-Business (50 or fewer emp.)

4.0/5

"Keeps us organized in a busy sales environment."

What do you dislike about Clientbook?

It does glitch frequently. I wish there were more options to customize the layout.

##### 2. Data Management Issues

Users express frustration with **data management issues** , particularly difficulties in client addition and language limitations.
[
See 2 mentions
](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1287329&qs=pros-and-cons#reviews)

See Related User Reviews

KS

Kamaile S.

Small-Business (50 or fewer emp.)

4.5/5

"Effective and Efficient"

What do you dislike about Clientbook?

I don't like that when I run out of clients for the day the AI generator won't find other clients.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"User Friendly Clienteling Platform"

What do you dislike about Clientbook?

Unfortunately if you by mistake add a client activity, it seems that you cannot erase it. The platform only comes in one language.

##### 3. Poor Categorization

Users experience **poor categorization** in Clientbook, leading to disorganization and missed communications in their inbox.
[
See 2 mentions
](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1944268&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Alex F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex F.")
AF

Alex F.

Small-Business (50 or fewer emp.)

5.0/5

"Fantastic Program for Reaching Out To My Clients"

What do you dislike about Clientbook?

The inbox is disorganized at times. However, it is improving.

JH

jenna h.

Small-Business (50 or fewer emp.)

5.0/5

"I'm Making More Money with Clientbook"

What do you dislike about Clientbook?

I wish the links didn't get trapped in people's spam filters

##### 4. SMS Limitations

Users express frustration with **SMS limitations** , particularly with messages ending up in spam and restrictive tagging options.
[
See 2 mentions
](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1290705&qs=pros-and-cons#reviews)

See Related User Reviews

JH

jenna h.

Small-Business (50 or fewer emp.)

5.0/5

"I'm Making More Money with Clientbook"

What do you dislike about Clientbook?

I wish the links didn't get trapped in people's spam filters

ER

Erica R.

Small-Business (50 or fewer emp.)

4.0/5

"It’s been a very seamless process, a very well thought out piece of software!"

What do you dislike about Clientbook?

I wish that the "Tags" feature when mass messaging was a This OR That not a This and That when selecting. Unfortunately sometimes I want to use multip

##### 5. System Limitations

Users find the **system limitations** of Clientbook frustrating, with issues like client availability and edit restrictions.
[
See 2 mentions
](https://www.g2.com/products/clientbook/reviews?filters%5Bsentiment_snippet%5D=1287257&qs=pros-and-cons#reviews)

See Related User Reviews

KS

Kamaile S.

Small-Business (50 or fewer emp.)

4.5/5

"Effective and Efficient"

What do you dislike about Clientbook?

I don't like that when I run out of clients for the day the AI generator won't find other clients.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"User Friendly Clienteling Platform"

What do you dislike about Clientbook?

Unfortunately if you by mistake add a client activity, it seems that you cannot erase it. The platform only comes in one language.

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KT

Kailee T.

Small-Business (50 or fewer emp.)

4/23/2024

"Great tool for communicating with customers."

5/5

What do you like best about Clientbook?

No lost emails. Clientbook connects directly to customers making sure nothing gets missed. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

Customer database integration doesn't work as conveniently or consistently as we would like. Review collected by and hosted on G2.com.

What problems is Clientbook solving and how is that benefiting you?

Emails get missed or go to junk mail or trash. Clientbook gives us peace of mind knowing that the information customers require makes its way directly to them. Review collected by and hosted on G2.com.

Show More

Response from Gabrielle Smith of Clientbook

[Editedit](https://www.g2.com/survey_responses/clientbook-review-9566118/official_response/edit)

Hey, Kailee! What a great five-star review! We're touched to hear that Clientbook gives you peace of mind in knowing your customer information is safe and secure. That's always what we want to hear.

Current UserValidated ReviewerSource: Organic

BW

Bob W.

Small-Business (50 or fewer emp.)

4/23/2024

"Clientbook is the easy CRM for retail jewelers.....especially those on the Edge"

5/5

What do you like best about Clientbook?

All software has its good and bad. Clientbook leans way more toward the easy to use, easy to manage and good for jewelry stores looking to clientelle better. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

There is no perfect software and good info in creates good info out. We do not always capture birthdays and anniversaries and this makes clientelling diffcult and not really the fault of Clientbook. Review collected by and hosted on G2.com.

What problems is Clientbook solving and how is that benefiting you?

Clientbook is making it easier for our sales team to connect daily with their most important customers. We also have birthdays and anniversaries automated. Review collected by and hosted on G2.com.

Show More

Response from Gabrielle Smith of Clientbook

[Editedit](https://www.g2.com/survey_responses/clientbook-review-9565329/official_response/edit)

What an awesome five-star review, Bob! We're excited to hear that Clientbook makes it easy for you and your team to connect with your customers, especially with our Edge integration. We look forward to continuing to help your jewelry business drive foot traffic and earn repeat business!

Validated ReviewerSource: Organic

 ![Douglas T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Douglas T.")
DT

Douglas T.

Director of Operations

Small-Business (50 or fewer emp.)

5/16/2024

"Great product that helps you to stay on top of the many sales interactions we are faced daily."

4/5

What do you like best about Clientbook?

From the automation to the reminders Clientbook really has it all to help grow sales Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

Run into glitches more often that we would like to. Review collected by and hosted on G2.com.

What problems is Clientbook solving and how is that benefiting you?

Automation with connecting with client more often. Review collected by and hosted on G2.com.

Show More

Response from Gabrielle Smith of Clientbook

[Editedit](https://www.g2.com/survey_responses/clientbook-review-9662877/official_response/edit)

Hi, Douglas! Thanks for sharing your experience with Clientbook. We love to hear that you're implementing automation at your store and you've noticed an increase in your sales thanks to Clientbook! That's huge. We look forward to continue serving you and helping your business grow.

Current UserValidated ReviewerSource: Organic

 ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail")
UR

Verified User in Retail

Small-Business (50 or fewer emp.)

5/13/2024

"User friendly, easy to learn, efficient and compatible"

5/5

What do you like best about Clientbook?

I love the ability to keep up with my clients daily giving them the option to respond at their convenience. On the backend, having knowledgeable customer service representatives makes troubleshooting or clarification so much easier to learn than other programs. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

We have had issues syncing our Edge system (mainly products) with Clientbook Review collected by and hosted on G2.com.

What problems is Clientbook solving and how is that benefiting you?

Clientbook allows our company to contact the clients and give them the opportunity to respond at their convenience. Review collected by and hosted on G2.com.

Show More

Response from Gabrielle Smith of Clientbook

[Editedit](https://www.g2.com/survey_responses/clientbook-review-9644885/official_response/edit)

Thanks for your review! That's amazing that you're able to communicate with your clients on a daily basis! We also love hearing that you've had such a great experience with our knowledgable Customer Support team! They're always there to help you work with the Edge to get those kinks worked out with your POS so you don't have to handle it on your own.

Current UserValidated ReviewerSource: Organic

DH

diana h.

Designer and Sales

Small-Business (50 or fewer emp.)

5/28/2024

"I am still learning it. We all get texts when clientbook communicates and it is a lot."

3/5

What do you like best about Clientbook?

Keeps track of important timelines for me and adomates reminders. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

I have nott yet learned how to use it and am not sure it is the easiest to use. Review collected by and hosted on G2.com.

What problems is Clientbook solving and how is that benefiting you?

scheduling and reminding me of dates. Review collected by and hosted on G2.com.

Show More

Response from Gabrielle Smith of Clientbook

[Editedit](https://www.g2.com/survey_responses/clientbook-review-9711067/official_response/edit)

Hi, Diana! Thanks for your review. So glad to hear that Clientbook is helping you keep track of important dates with our automated reminders! We can't wait for you to get to know Clientbook even more as you continue to learn the software. Keep in mind that we host monthly training webinars to help you learn more tips and tricks to make the most of Clientbook. Just ask your Customer Support Manager and we'll get you an invite. We'll see you there!

Validated ReviewerSource: Organic

 ![Verified User in Luxury Goods & Jewelry](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Luxury Goods & Jewelry")
UL

Verified User in Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

4/23/2024

"Simple to use with endless possibilities"

5/5

What do you like best about Clientbook?

Clientbook makes keeping track of customers easy. It is simple to find the information needed and to follow up. There are countless features to make each client feel they are receaving personal care. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

The only down side is that your customers can now reach you anytime. But that's actually an upside! Review collected by and hosted on G2.com.

What problems is Clientbook solving and how is that benefiting you?

Clientbook solves the issue of not being able to reach customers by phone call. This makes it simple for customers to respond on their own time. We can keep customer communication organized and easy to access. Review collected by and hosted on G2.com.

Show More

Response from Gabrielle Smith of Clientbook

[Editedit](https://www.g2.com/survey_responses/clientbook-review-9566244/official_response/edit)

Hi there! Thanks so much for that awesome five-star review! We always love hearing that Clientbook allows you to offer personalized communication to each of your clients in an easy way. That's what we're all about!

Validated ReviewerSource: Organic

JS

Jane S.

Small-Business (50 or fewer emp.)

4/23/2024

"Worked well for sending out review links for business."

4/5

What do you like best about Clientbook?

Connecting quickly with clients and enabling a conversation regarding products. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

Does not sync enough to update client information from The Edge. Review collected by and hosted on G2.com.

What problems is Clientbook solving and how is that benefiting you?

Working on the updating of client information on a more regular aspect. Review collected by and hosted on G2.com.

Show More

Response from Gabrielle Smith of Clientbook

[Editedit](https://www.g2.com/survey_responses/clientbook-review-9565859/official_response/edit)

Hi, Jane! Thanks for your review. We're so happy to hear that Clientbook makes it possible for you to connect with your client quickly and keep your client information up to date. That's huge in the world of retail. If you ever have any questions about your Edge integration, our support team would be more than happy to work with the Edge on your behalf so you don't have to. Just shoot us an email at support@clientbook.com and we'll sort out any integration issues you may be having.

Validated ReviewerSource: Organic

 ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail")
UR

Verified User in Retail

Small-Business (50 or fewer emp.)

5/16/2024

"Very reliable form of contact."

5/5

What do you like best about Clientbook?

Clientbook has helped me stay in contact with my guests, I like how it has so many options to use to stay in contact with your customers. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

Sometimes notifications are glitchy. Doesn't always appear in my inbox. Review collected by and hosted on G2.com.

What problems is Clientbook solving and how is that benefiting you?

It keeps me organized with follow ups, making sure I don't forget about reaching out to customers. Review collected by and hosted on G2.com.

Show More

Response from Gabrielle Smith of Clientbook

[Editedit](https://www.g2.com/survey_responses/clientbook-review-9663299/official_response/edit)

Wow! Thank you so much for that glowing review! We couldn't be happier to learn that Clientbook is making it possible for you to stay organized and on top of your client communication. That's what we're all about!

Validated ReviewerSource: Organic

 ![Verified User in Luxury Goods & Jewelry](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Luxury Goods & Jewelry")
UL

Verified User in Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

4/23/2024

"Efficiency could be better and improved."

3/5

What do you like best about Clientbook?

Messaging clients automatically benefits. Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

It could have features improved as well as its efficiency it likes to crash sometimes. Review collected by and hosted on G2.com.

What problems is Clientbook solving and how is that benefiting you?

6 month inspections for automatic replies. Review collected by and hosted on G2.com.

Show More

Response from Gabrielle Smith of Clientbook

[Editedit](https://www.g2.com/survey_responses/clientbook-review-9567212/official_response/edit)

Thanks for your feedback! It's awesome to hear that you're using Clientbook's automation and messaging features. We're working every day to make sure Clientbook is as efficient as possible so you can make the most out of all of Clientbook's features. Please don't hesitate to reach out to our support team at support@clientbook.com if you have any specific questions or concerns and we'd be more than happy to help!

Current UserValidated ReviewerSource: Organic

 ![Taylor L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor L.")
TL

Taylor L.

Experience Director

Small-Business (50 or fewer emp.)

12/19/2023

"Good until it wasnt"

1/5

What do you like best about Clientbook?

The interface was very specific and useful for our jewelry store. A good amount of features and easy integration Review collected by and hosted on G2.com.

What do you dislike about Clientbook?

Sometimes the usage was almost too rigid, customer support was also lackluster. Had an incident where the program completely stopped working for over a week and we were not informed despite the company being aware of the issue. When we reached out, customer support was less than helpful. Review collected by and hosted on G2.com.

What problems is Clientbook solving and how is that benefiting you?

Great for really specific jewelry clienteling. Linked with our POS exceptionally well. Good customer segmentation. Review collected by and hosted on G2.com.

Show More

Response from Gabrielle Smith of Clientbook

[Editedit](https://www.g2.com/survey_responses/clientbook-review-9035378/official_response/edit)

Hey there, Taylor. We're glad to hear that you had a positive experience with our features for jewelers, including our POS integrations. We've made a lot of improvements to our customer support process and the product itself since you last left this review. We hope that you've noticed it too. If you ever have any specific questions or concerns, please don't hesitate to reach out to support@clientbook.com and we'd be more than happy to assist you!

Validated ReviewerIncentivizedSource: G2 invite

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