# Best Enterprise IT Service Management Tools

## How Many IT Service Management Tools Products Does G2 Track?

**Total Products under this Category:** 175

### Category Stats (Aug 2026)

- **Average Rating:** 4.37/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank IT Service Management Tools Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 37,000+ Authentic Reviews
- 175+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for IT Service Management Tools
 ![G2 Grid® for IT Service Management Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/it-service-management-itsm-tools/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=5231&focus%5B%5D=2864&focus%5B%5D=39966&focus%5B%5D=16222&focus%5B%5D=2867&focus%5B%5D=2647)

Highlighted products: ServiceNow IT Service Management, NinjaOne, Jira Service Management, Freshservice, SymphonyAI IT Service Management, Atera, ManageEngine ServiceDesk Plus, and SysAid.

Underlying data: [Grid® JSON](https://www.g2.com/categories/it-service-management-itsm-tools/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=symphonyai-it-service-management&focus%5B%5D=atera&focus%5B%5D=manageengine-servicedesk-plus&focus%5B%5D=sysaid&segment=enterprise)

**Sponsored**

### Tanium

Trusted by 40% of the Fortune 100, 8 of the top 10 U.S. Banks, and all 6 branches of the U.S. Armed Forces. Tanium is the platform the world's most security-conscious organizations trust. The Tanium Autonomous IT Platform unifies endpoint management and security on a single, unified platform. Driven by real-time intelligence and generative, agentic, and predictive AI, Tanium ensures every insight and automation is based on accurate, trustworthy data so IT operations and security teams can act faster, stay resilient, and drive better business outcomes with confidence. Built on Tanium’s patented Linear Chain Architecture, teams can deploy trusted automation progressively, then execute actions safely at speed and scale - without scans or manual workflows. Continuous visibility across IT, mobile, OT, and cloud environments helps organizations accelerate decision agility, save costs through integrated automation, and strengthen resilience with closed-loop security.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1482&secure%5Bchosen_at%5D=2026-08-04T13%3A33%3A31Z&secure%5Bdisplayable_resource_id%5D=1391&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1391&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=14979&secure%5Bresource_id%5D=1482&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-service-management-itsm-tools%2Fenterprise%3Fopen_modal_url%3D%252Fproducts%252Fclickup%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fit-service-management-itsm-tools%25252Fenterprise%2526source%253Dcategory&secure%5Btoken%5D=972d6ec0b1f4074e1dd6b20918292e56a2cebca88f3515dbd1ae19d5ca3f0080&secure%5Burl%5D=https%3A%2F%2Fwww.tanium.com%2Fsee-a-demo%2F%3Futm_source%3Dg2%26utm_source_platform%3Dg2_ads%26utm_asset%3Ddemorequest%26utm_medium%3Dreviewsite%26utm_campaign%3Drwsite-g2-lead-bofu-all-GBL-autoit-spnsr-demoreq-EN%26utm_content%3Dprospect%26utm_id%3D701PI00002WvdsUYAR%26utm_marketing_tactic%3Ddemo_request%26utm_creative_format%3Dppc&secure%5Burl_type%5D=book_demo)

### [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)

ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government. It is designed for organizations that need to manage high volumes of IT service requests, incidents, and changes while reducing manual effort and improving response times. Typical users include service desk agents, incident managers, change managers, problem managers, IT operations leaders, and platform administrators. Core capabilities include: 1) Incident management: Automatically classify, prioritize, route, and resolve incidents using AI. AI agents can handle routine issues end-to-end without human intervention, from password resets to common access requests, while escalating complex cases to the right team with full context attached. 2) Change management: Assess risk, automate approvals, and manage change schedules with CMDB-powered impact analysis. Standard and low-risk changes can be automated to reduce bottlenecks, while high-risk changes go through structured review workflows. 3) Problem management: Identify root causes of recurring incidents and create known error records to prevent repeat issues. Problem workflows connect directly to incident data, so patterns surface faster and fixes reach the service desk without manual handoffs. 4) Service request fulfillment: Provide employees with a self-service catalog backed by AI-powered search and a virtual agent that can resolve common requests without a ticket reaching a human agent. 5) Knowledge management: Capture, organize, and surface institutional knowledge so agents and employees can find answers faster. AI suggests relevant knowledge articles during incident handling and self-service interactions, reducing repeat work across the service desk. ServiceNow ITSM uses platform-native AI and AI agents to automate routine IT work that traditionally required manual effort such as ticket classification, assignment, initial diagnosis, and common resolutions. This is distinct from bolt-on AI tools because the AI operates on the same data model as the service management workflows, which means it has real-time access to the CMDB, incident history, change schedules, and knowledge base without requiring separate integrations. The product also connects to ServiceNow IT Operations Management (ITOM), enabling organizations to extend from reactive IT service delivery to proactive and autonomous service operations. When ITSM and ITOM run on the same platform, operational events detected in the infrastructure can automatically generate and route incidents, attach root cause context, and trigger resolution workflows, ultimately reducing the gap between when an issue occurs and when it's resolved. ServiceNow ITSM aligns with ITIL practices and supports organizations at various stages of IT maturity, whether they are consolidating from fragmented point tools or extending an existing ServiceNow deployment into AI-driven automation.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,813

#### How Do G2 Users Rate ServiceNow IT Service Management?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Administration Console:** 8.6/10 (Category avg: 8.8/10)
- **Policy Dictation:** 8.4/10 (Category avg: 8.2/10)
- **Process Workflow:** 9.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ServiceNow IT Service Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Consultant, Software Engineer
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 65% Large, 19% Medium

#### What Do G2 Reviewers Say About ServiceNow IT Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of ServiceNow IT Service Management, streamlining service management tasks efficiently.
- Users value the **rich platform** of ServiceNow for comprehensive ITSM task management and visibility.
- Users value the **streamlined efficiency** of ServiceNow IT Service Management, enhancing service delivery and user satisfaction.
- Users value the **customizable functionalities** and **easy integrations** that enhance the efficiency of IT Service Management.
- Users appreciate the **strong automation capabilities** of ServiceNow, enhancing IT operations and improving overall efficiency.

##### Cons

- Users find the **learning curve steep** , requiring significant knowledge and configuration for effective use of ServiceNow ITSM.
- Users find ServiceNow ITSM **too expensive** , particularly due to high licensing and implementation costs for advanced features.
- Users find the **complexity** of ServiceNow IT Service Management challenging, especially without dedicated expertise and adequate training.
- Users find the **limited customization** options in ServiceNow IT Service Management can hinder optimal functionality and usability.
- Users find **customization difficult** in ServiceNow IT Service Management, contributing to a steep learning curve and added costs.

#### What Are Recent G2 Reviews of ServiceNow IT Service Management?

**["Reliable IT Organization with SLA Tracking"](https://www.g2.com/survey_responses/servicenow-it-service-management-review-13127154)**

**Rating:** 5.0/5.0 stars

_— Vikas O._

[Read full review](https://www.g2.com/survey_responses/servicenow-it-service-management-review-13127154)

**["Effortless Incident Management with Real-Time Updates"](https://www.g2.com/survey_responses/servicenow-it-service-management-review-13173823)**

**Rating:** 5.0/5.0 stars

_— Manket K._

[Read full review](https://www.g2.com/survey_responses/servicenow-it-service-management-review-13173823)

#### What Are G2 Users Discussing About ServiceNow IT Service Management?

- [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) - 3 comments
- [What is service management software?](https://www.g2.com/discussions/what-is-service-management-software)
- [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) - 1 comment
- [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) - 1 comment
- [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) - 2 comments

### [NinjaOne](https://www.g2.com/products/ninjaone/reviews)

NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,926

#### How Do G2 Users Rate NinjaOne?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Administration Console:** 9.0/10 (Category avg: 8.8/10)
- **Policy Dictation:** 8.4/10 (Category avg: 8.2/10)
- **Process Workflow:** 7.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind NinjaOne?

- **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone)
- **Company Website:** www.ninjaone.com
- **Year Founded:** 2013
- **HQ Location:** Austin, Texas
- **Twitter:** @NinjaOne  
3,607 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=088d8f8972aca17db8b553b592039f99dd09562a773c2979f4e191848ab016f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6436301%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,376 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Owner
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 47% Medium, 45% Small

#### What Do G2 Reviewers Say About NinjaOne?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly.
- Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management.
- Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring.
- Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time.
- Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions.

##### Cons

- Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities.
- Users find the **search function lacking** , and the interface can confuse end users with unclear icons.
- Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options.
- Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking.
- Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne.

#### What Are Recent G2 Reviews of NinjaOne?

**["Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"](https://www.g2.com/survey_responses/ninjaone-review-10168731)**

**Rating:** 4.5/5.0 stars

_— Robert M._

[Read full review](https://www.g2.com/survey_responses/ninjaone-review-10168731)

**["Revolutionalised Our Workflows"](https://www.g2.com/survey_responses/ninjaone-review-8785777)**

**Rating:** 5.0/5.0 stars

_— Drew B._

[Read full review](https://www.g2.com/survey_responses/ninjaone-review-8785777)

#### What Are G2 Users Discussing About NinjaOne?

- [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments
- [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments
- [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment

### [Freshservice](https://www.g2.com/products/freshservice/reviews)

Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,298

#### How Do G2 Users Rate Freshservice?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Administration Console:** 8.9/10 (Category avg: 8.8/10)
- **Policy Dictation:** 8.1/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Freshservice?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** www.freshworks.com
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, IT Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 61% Medium, 21% Large

#### What Do G2 Reviewers Say About Freshservice?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management.
- Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities.
- Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes.
- Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience.
- Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes.

##### Cons

- Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities.
- Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management.
- Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration.
- Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs.
- Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management.

#### What Are Recent G2 Reviews of Freshservice?

**["User-Friendly No-Code Automation with Helpful API Integrations and Reporting"](https://www.g2.com/survey_responses/freshservice-review-13141245)**

**Rating:** 5.0/5.0 stars

_— Shubham C._

[Read full review](https://www.g2.com/survey_responses/freshservice-review-13141245)

**["Clean, Customizable, and Fast—Freshservice Keeps Us Organized"](https://www.g2.com/survey_responses/freshservice-review-13160237)**

**Rating:** 4.5/5.0 stars

_— Enrique L._

[Read full review](https://www.g2.com/survey_responses/freshservice-review-13160237)

#### What Are G2 Users Discussing About Freshservice?

- [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote

### [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.

**Average Rating:** 4.3/5.0

**Total Reviews:** 964

#### How Do G2 Users Rate Jira Service Management?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10)
- **Administration Console:** 8.9/10 (Category avg: 8.8/10)
- **Policy Dictation:** 8.6/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Jira Service Management?

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Company Website:** www.atlassian.com
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian  
106,496 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a96146f2051a6b8a9a49a13db5b2aa2c98263324b90f1bc18b4ceec70d380b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlassian&secure%5Burl_type%5D=linkedin_company_website)  
21,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 38% Large

#### What Do G2 Reviewers Say About Jira Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Jira Service Management, facilitating smooth collaboration across departments and impactful customization.
- Users value the **seamless integration** of Jira Service Management with Atlassian tools, enhancing collaboration across teams.
- Users appreciate the **built-in automation** in Jira Service Management, streamlining tasks like ticket assignment and notifications.
- Users value the **user-friendly ticket management** system that simplifies incident tracking and ensures smooth operations.
- Users appreciate the **tracking ease** of Jira Service Management, highlighting its robust SLA tracking and efficient issue management.

##### Cons

- Users highlight the **steep learning curve** of Jira Service Management, making it challenging for new or non-technical teams.
- Users find the **steep learning curve** of Jira Service Management daunting, making initial setup and configuration challenging.
- Users find the **steep learning curve** of Jira Service Management challenging, hindering adoption for new or non-technical teams.
- Users find the **complex setup** process of Jira Service Management challenging, particularly for new users and non-technical teams.
- Users find the **complex UI** challenging, especially for custom metrics and quick checks, affecting their workflow.

#### What Are Recent G2 Reviews of Jira Service Management?

**["Clear Ticket Visibility and Smooth Communication in Jira Service Management"](https://www.g2.com/survey_responses/jira-service-management-review-13195687)**

**Rating:** 5.0/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/survey_responses/jira-service-management-review-13195687)

**["Seamless Jira Integration That Streamlines Service Requests and Support Workflows"](https://www.g2.com/survey_responses/jira-service-management-review-13071435)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/jira-service-management-review-13071435)

#### What Are G2 Users Discussing About Jira Service Management?

- [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) - 2 comments, 1 upvote
- [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) - 1 comment
- [Does Jira Service Desk include JIRA software?](https://www.g2.com/discussions/does-jira-service-desk-include-jira-software)
- [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) - 1 comment
- [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) - 2 comments

### [SymphonyAI IT Service Management](https://www.g2.com/products/symphonyai-it-service-management/reviews)

SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market.

**Average Rating:** 4.6/5.0

**Total Reviews:** 66

#### How Do G2 Users Rate SymphonyAI IT Service Management?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10)
- **Administration Console:** 8.8/10 (Category avg: 8.8/10)
- **Policy Dictation:** 7.3/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SymphonyAI IT Service Management?

- **Seller:** [SymphonyAI](https://www.g2.com/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056)
- **Year Founded:** 2017
- **HQ Location:** Palo Alto, California
- **Twitter:** @SymphonySummit  
470 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39fa2cf17e2234d6aba86e0c18128a50167d80d8c2801b1a0f9efab806506b2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsymphonyai%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,086 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Automotive
- **Company Size:** 68% Large, 32% Medium

#### What Do G2 Reviewers Say About SymphonyAI IT Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **automation of service requests** , enhancing efficiency and streamlining the onboarding process for organizations.
- Users love the **automation efficiency** in SymphonyAI, especially for seamlessly converting emails into service requests.
- Users praise the **ease of configuration** for service requests, highlighting the seamless automation and manual creation options.
- Users value the **customizability** of SymphonyAI, allowing easy configuration and automation of service requests via email.
- Users find SymphonyAI IT Service Management extremely **easy to use** with intuitive configuration and seamless email integration.

##### Cons

- Users find the **complex configuration** challenging and seek more streamlined back-end setup options.
- Users find the **back end configurations too complex** , leading to challenges in usability and overall integration.
- Users find the **complex setup** of SymphonyAI IT Service Management challenging, requiring simplification for better usability.
- Users find the **expensive subscription model** challenging for mid to large organizations, limiting accessibility and flexibility.
- Users face **filtering issues** with SymphonyAI IT Service Management, particularly in excluding specific email addresses.

#### What Are Recent G2 Reviews of SymphonyAI IT Service Management?

**["Good ITSM Tool to manage incident and SRs"](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-11011556)**

**Rating:** 4.5/5.0 stars

_— Deepak M._

[Read full review](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-11011556)

**["Great product to use and helps to resolve IT tickets faster"](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-1078494)**

**Rating:** 5.0/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-1078494)

#### What Are G2 Users Discussing About SymphonyAI IT Service Management?

- [What is ITSM system?](https://www.g2.com/discussions/what-is-itsm-system)
- [What is Summit Asset agent?](https://www.g2.com/discussions/what-is-summit-asset-agent)
- [What is SummitAI?](https://www.g2.com/discussions/what-is-summitai)
- [What is symphony Summit tool?](https://www.g2.com/discussions/what-is-symphony-summit-tool)

### [Atera](https://www.g2.com/products/atera/reviews)

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,223

#### How Do G2 Users Rate Atera?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Administration Console:** 8.9/10 (Category avg: 8.8/10)
- **Policy Dictation:** 8.2/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Atera?

- **Seller:** [Atera](https://www.g2.com/sellers/atera)
- **Company Website:** www.atera.com
- **Year Founded:** 2011
- **HQ Location:** Tel Aviv
- **Twitter:** @AteraCloud  
1,675 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website)  
415 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 55% Small, 31% Medium

#### What Do G2 Reviewers Say About Atera?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place.
- Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access.
- Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically.
- Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management.
- Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow.

##### Cons

- Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience.
- Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options.
- Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows.
- Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera.
- Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes.

#### What Are Recent G2 Reviews of Atera?

**["Atera boosts productivity with automations, WhatsApp, and reports"](https://www.g2.com/survey_responses/atera-review-13106823)**

**Rating:** 5.0/5.0 stars

_— Fabian M._

[Read full review](https://www.g2.com/survey_responses/atera-review-13106823)

**["A practical way to coordinate technicians, users, and infrastructure work"](https://www.g2.com/survey_responses/atera-review-13121276)**

**Rating:** 4.5/5.0 stars

_— Alamgir H._

[Read full review](https://www.g2.com/survey_responses/atera-review-13121276)

#### What Are G2 Users Discussing About Atera?

- [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment
- [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment
- [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments
- [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment
- [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment

### [SysAid](https://www.g2.com/products/sysaid/reviews)

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you.

**Average Rating:** 4.5/5.0

**Total Reviews:** 717

#### How Do G2 Users Rate SysAid?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Administration Console:** 9.0/10 (Category avg: 8.8/10)
- **Policy Dictation:** 8.3/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SysAid?

- **Seller:** [SysAid](https://www.g2.com/sellers/sysaid)
- **Company Website:** www.sysaid.com
- **Year Founded:** 2002
- **HQ Location:** Toronto, Canada
- **Twitter:** @sysaid  
9,591 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6e57e0684b7352c17bf14e10dc7aeb9f1071d8c107de0bf4a9f28d020b0f8231&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F132666%2F&secure%5Burl_type%5D=linkedin_company_website)  
263 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, System Administrator
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 60% Medium, 30% Large

#### What Do G2 Reviewers Say About SysAid?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of SysAid, enhancing efficiency in IT service management and support tasks.
- Users praise the **excellent customer support** from SysAid that enhances their ticket management and communication processes.
- Users commend SysAid's **automation features** for enhancing efficiency in ticket routing and improving response times.
- Users appreciate the **robust ITSM features** of SysAid, enabling efficient ticketing, asset tracking, and automated workflows.
- Users value the **efficient ticket management** in SysAid, enhancing service delivery and asset tracking seamlessly.

##### Cons

- Users find the **missing features** in SysAid limiting, especially regarding API functionality and reporting capabilities.
- Users experience a **steep learning curve** with SysAid due to complex setup and extensive customization options.
- Users find the **clunky interface** of SysAid challenging, affecting usability and efficiency in managing tasks.
- Users experience **poor customer support** with slow response and resolution times, leading to frustrating delays and unresolved issues.
- Users find the **complex setup** of SysAid challenging, with difficult configurations and unoptimized mobile performance hindering efficiency.

#### What Are Recent G2 Reviews of SysAid?

**["SysAid meets you HelpDesk needs"](https://www.g2.com/survey_responses/sysaid-review-8279742)**

**Rating:** 5.0/5.0 stars

_— Paul D._

[Read full review](https://www.g2.com/survey_responses/sysaid-review-8279742)

**["Strong User Experience with Room for Developer Documentation Improvements"](https://www.g2.com/survey_responses/sysaid-review-12829911)**

**Rating:** 4.5/5.0 stars

_— Barry Q._

[Read full review](https://www.g2.com/survey_responses/sysaid-review-12829911)

#### What Are G2 Users Discussing About SysAid?

- [What is SysAid used for?](https://www.g2.com/discussions/what-is-sysaid-used-for) - 1 comment
- [How do I upgrade my SysAid?](https://www.g2.com/discussions/how-do-i-upgrade-my-sysaid) - 1 comment
- [Why did you choose service management program?](https://www.g2.com/discussions/why-did-you-choose-service-management-program) - 1 comment
- [How much are Sysaids?](https://www.g2.com/discussions/how-much-are-sysaids)
- [Are Sysaids free?](https://www.g2.com/discussions/are-sysaids-free) - 1 comment

### [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT!

**Average Rating:** 4.2/5.0

**Total Reviews:** 243

#### How Do G2 Users Rate ManageEngine ServiceDesk Plus?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Administration Console:** 8.6/10 (Category avg: 8.8/10)
- **Policy Dictation:** 8.1/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ManageEngine ServiceDesk Plus?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** System Administrator, IT Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 59% Medium, 31% Large

#### What Do G2 Reviewers Say About ManageEngine ServiceDesk Plus?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ManageEngine ServiceDesk Plus to have a **user-friendly interface** , making it easy for both requesters and technicians.
- Users appreciate the **wide range of useful features** in ManageEngine ServiceDesk Plus, which enhances their everyday tasks.
- Users find the **user-friendly UI** of ManageEngine ServiceDesk Plus enhances their experience for both requesters and technicians.
- Users value the **asset management capabilities** of ManageEngine ServiceDesk Plus for effective tracking and organization.
- Users commend the **excellent customer support** of ManageEngine ServiceDesk Plus for prompt and effective issue resolution.

##### Cons

- Users find the **complexity of setup and customization** in ManageEngine ServiceDesk Plus to be time-consuming and challenging.
- Users find the **complex setup** challenging, making initial configuration and customization time-consuming and difficult.
- Users find the **learning curve steep** due to time-consuming setups, advanced configurations, and significant upgrades requiring relearning.
- Users find the **steep learning curve** of ManageEngine ServiceDesk Plus challenging due to complex setup and advanced features.
- Users find the **limited features** of ManageEngine ServiceDesk Plus hinder their ability to manage tickets effectively.

#### What Are Recent G2 Reviews of ManageEngine ServiceDesk Plus?

**["A feature rich tool for IT management."](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-9456796)**

**Rating:** 4.5/5.0 stars

_— Pawan K._

[Read full review](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-9456796)

**["Highly Customizable ITSM with Room for Agile Improvements"](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-12584691)**

**Rating:** 4.5/5.0 stars

_— Melih ._

[Read full review](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-12584691)

#### What Are G2 Users Discussing About ManageEngine ServiceDesk Plus?

- [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) - 1 comment, 1 upvote
- [What is ServiceDesk profile?](https://www.g2.com/discussions/what-is-servicedesk-profile) - 1 upvote
- [How much does ManageEngine cost?](https://www.g2.com/discussions/how-much-does-manageengine-cost)
- [What is ManageEngine software?](https://www.g2.com/discussions/what-is-manageengine-software)
- [What is ManageEngine ServiceDesk plus?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus)

### [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews)

Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding service management beyond IT, to driving continuous improvement across the enterprise.

**Average Rating:** 4.0/5.0

**Total Reviews:** 273

#### How Do G2 Users Rate Ivanti Neurons for ITSM?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.9/10)
- **Administration Console:** 6.4/10 (Category avg: 8.8/10)
- **Policy Dictation:** 7.3/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Ivanti Neurons for ITSM?

- **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti)
- **Company Website:** www.ivanti.com
- **Year Founded:** 1985
- **HQ Location:** South Jordan, UT
- **Twitter:** @GoIvanti  
6,761 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1219618e5715f20de371f90ac77cc74302ef129093a859a1ffcfea0fe1059649&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15224185%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,023 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 54% Large, 32% Medium

#### What Do G2 Reviewers Say About Ivanti Neurons for ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive customer support** of Ivanti Neurons for ITSM, enhancing user experience and satisfaction.
- Users value the **customizability** of Ivanti Neurons for ITSM, easily adapting it to fit their specific needs.
- Users value the **customization options** in Ivanti Neurons for ITSM, allowing tailored solutions for their unique needs.
- Users find Ivanti Neurons for ITSM to be **easy to use** , providing a solid solution despite interface concerns.
- Users appreciate the **easy integrations** provided by Ivanti Neurons for ITSM, enhancing their overall service management experience.

##### Cons

- Users find the **clunky interface** of Ivanti Neurons frustrating, particularly when dealing with migration and feature requests.
- Users face **compatibility issues** , struggling with disjointed modules and time-consuming customizations requiring additional support.
- Users face a **steep learning curve** , making it challenging to fully utilize Ivanti Neurons for ITSM's diverse and powerful modules.
- Users face a **steep learning curve** to effectively utilize Ivanti Neurons, complicating their return on investment.
- Users find the **limited customization** options time-consuming and often need extra support, impacting their overall experience.

#### What Are Recent G2 Reviews of Ivanti Neurons for ITSM?

**["Automation and Flexible Workflows That Boost Service Desk Efficiency with AI"](https://www.g2.com/survey_responses/ivanti-neurons-for-itsm-review-12838676)**

**Rating:** 4.5/5.0 stars

_— Chitra M._

[Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-itsm-review-12838676)

**["Clear Ticket Ownership and Progress Tracking with Ivanti Neurons for ITSM"](https://www.g2.com/survey_responses/ivanti-neurons-for-itsm-review-12754907)**

**Rating:** 4.5/5.0 stars

_— Nijat I._

[Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-itsm-review-12754907)

### [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews)

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

**Average Rating:** 4.0/5.0

**Total Reviews:** 97

#### How Do G2 Users Rate EasyVista Service Manager?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10)
- **Administration Console:** 7.8/10 (Category avg: 8.8/10)
- **Policy Dictation:** 7.9/10 (Category avg: 8.2/10)
- **Process Workflow:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind EasyVista Service Manager?

- **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista)
- **Year Founded:** 1988
- **HQ Location:** Noisy-le-Grand
- **Twitter:** @EasyVista  
1,283 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f95ddc6ee892e017666c8d9f0801aa2395c19cec40f851e81a3ec8f3f69b0c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F65515%2F&secure%5Burl_type%5D=linkedin_company_website)  
369 employees on LinkedIn®
- **Ownership:** EPA: ALEZV

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Higher Education
- **Company Size:** 61% Large, 30% Medium

#### What Do G2 Reviewers Say About EasyVista Service Manager?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **excellent integration capabilities** of EasyVista Service Manager, enhancing usability and flexibility across platforms.
- Users love the **ease of use** of EasyVista Service Manager, making it simple to implement and configure.
- Users value the **flexibility** of EasyVista Service Manager, enabling tailored solutions that adapt to diverse organizational needs.
- Users value the **fast and easy implementation** of EasyVista Service Manager, enhancing their overall experience efficiently.
- Users appreciate the **excellent customer support** provided by EasyVista Service Manager, enhancing their overall experience significantly.

##### Cons

- Users find that the **complex configuration** requires initial consultancy support to get EasyVista up and running effectively.
- Users find the **complexity in some steps** cumbersome, particularly from a development perspective, affecting usability.
- Users find the **limited reporting capabilities** of EasyVista Service Manager insufficient, needing external tools for advanced analytics.
- Users find the **complex setup** of EasyVista Service Manager requires initial consultancy support to start effectively.
- Users find the **confusing interface** of EasyVista Service Manager challenging, making navigation and action clarity difficult.

#### What Are Recent G2 Reviews of EasyVista Service Manager?

**["A powerful and evolving ITSM platform"](https://www.g2.com/survey_responses/easyvista-service-manager-review-12851529)**

**Rating:** 5.0/5.0 stars

_— Isona B._

[Read full review](https://www.g2.com/survey_responses/easyvista-service-manager-review-12851529)

**["Great for Structured Workflows and Ticket Consolidation, Though UI Feels Outdated"](https://www.g2.com/survey_responses/easyvista-service-manager-review-12896090)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/easyvista-service-manager-review-12896090)

#### What Are G2 Users Discussing About EasyVista Service Manager?

- [What needs improvement with EasyVista Service Manager to better meet IT service management needs?](https://www.g2.com/discussions/what-needs-improvement-with-easyvista-service-manager-to-better-meet-it-service-management-needs)
- [What is EasyVista Service Manager used for?](https://www.g2.com/discussions/what-is-easyvista-service-manager-used-for)

### [TeamDynamix IT Service Management](https://www.g2.com/products/teamdynamix-it-service-management/reviews)

TeamDynamix is a no-code AI-powered ITSM/ESM platform with AI-native automation, virtual support agents, and enterprise-wide integration. Deflect 30-60% of tickets, resolve tickets 40-90% faster, eliminate 2-3 months of manual tasks, and reduce overhead.

**Average Rating:** 4.5/5.0

**Total Reviews:** 100

#### How Do G2 Users Rate TeamDynamix IT Service Management?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10)
- **Administration Console:** 7.8/10 (Category avg: 8.8/10)
- **Policy Dictation:** 6.5/10 (Category avg: 8.2/10)
- **Process Workflow:** 7.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind TeamDynamix IT Service Management?

- **Seller:** [TeamDynamix](https://www.g2.com/sellers/teamdynamix)
- **Year Founded:** 2001
- **HQ Location:** Columbus, Ohio
- **Twitter:** @TDXBuzz  
1,049 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8249b19ee2fd233d1852e01c26a849abcf782b644eeea69d2cac29a5a3a13a3c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494030%2F&secure%5Burl_type%5D=linkedin_company_website)  
166 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Higher Education, Education Management
- **Company Size:** 46% Medium, 45% Large

#### What Are Recent G2 Reviews of TeamDynamix IT Service Management?

**["Highly Configurable Service Desk That Keeps IT Operations Connected"](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12913261)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12913261)

**["Reliable Web-Based SaaS with Strong Workflows, Integrations, and Helpful AI Features"](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12915982)**

**Rating:** 5.0/5.0 stars

_— Kevin M._

[Read full review](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12915982)

#### What Are G2 Users Discussing About TeamDynamix IT Service Management?

- [What is TeamDynamix IT Service Management used for?](https://www.g2.com/discussions/what-is-teamdynamix-it-service-management-used-for)
- [What does Teamdynamix do?](https://www.g2.com/discussions/what-does-teamdynamix-do)
- [How do you manage a project portfolio?](https://www.g2.com/discussions/how-do-you-manage-a-project-portfolio)
- [What is Team dynamics software?](https://www.g2.com/discussions/what-is-team-dynamics-software)
- [Does TeamDynamix have an app?](https://www.g2.com/discussions/does-teamdynamix-have-an-app)

### [ClickUp](https://www.g2.com/products/clickup/reviews)

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.

**Average Rating:** 4.6/5.0

**Total Reviews:** 12,951

#### How Do G2 Users Rate ClickUp?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)
- **Administration Console:** 8.6/10 (Category avg: 8.8/10)
- **Policy Dictation:** 8.3/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ClickUp?

- **Seller:** [ClickUp](https://www.g2.com/sellers/clickup)
- **Company Website:** ClickUp.com
- **Year Founded:** 2017
- **HQ Location:** San Diego, California
- **Twitter:** @clickup  
69,539 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=12451d66d580078c16b08985ccc98dcf8d832565fb04a9665439cfd4f2a74fa7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F12949663%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,526 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Project Manager
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 77% Small, 19% Medium

#### What Do G2 Reviewers Say About ClickUp?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise ClickUp for its **ease of use** , enhancing collaboration and project management efficiency effortlessly.
- Users value the **robust task management capabilities** of ClickUp, enhancing organization, productivity, and overall workflow efficiency.
- Users value ClickUp's **robust features and flexibility** , significantly enhancing productivity and project visibility across teams.
- Users appreciate the **flexibility and comprehensive integration** of ClickUp, enhancing teamwork and project execution efficiency.
- Users appreciate the **effective collaboration** of ClickUp, enabling seamless teamwork and task management on a single platform.

##### Cons

- Users find **missing features** frustrating in ClickUp, especially when crucial tools are restricted by paywalls and limits.
- Users find the **learning curve for beginners** to be challenging, requiring time to adapt and master the system.
- Users find ClickUp has **limited features** , lacking integrations and complex functionalities, impacting usability and flexibility.
- Users find ClickUp's interface **not intuitive** , complicating the discovery of features and overall user experience.
- Users report experiencing **slow loading** times in ClickUp, impacting overall efficiency and user experience.

#### What Are Recent G2 Reviews of ClickUp?

**["BEST Project Management and Dashboard Tool on the Planet"](https://www.g2.com/survey_responses/clickup-review-6899099)**

**Rating:** 4.5/5.0 stars

_— Katrina J._

[Read full review](https://www.g2.com/survey_responses/clickup-review-6899099)

**["Great assistant for Non profits organisation's projects management"](https://www.g2.com/survey_responses/clickup-review-13121694)**

**Rating:** 4.0/5.0 stars

_— sseremba m._

[Read full review](https://www.g2.com/survey_responses/clickup-review-13121694)

#### What Are G2 Users Discussing About ClickUp?

- [What features of ClickUp make it a preferred choice for project management in agile teams?](https://www.g2.com/discussions/what-features-of-clickup-make-it-a-preferred-choice-for-project-management-in-agile-teams) - 6 comments, 6 upvotes
- [What is ClickUp used for?](https://www.g2.com/discussions/what-is-clickup-used-for) - 10 comments, 4 upvotes
- [Does Google use ClickUp?](https://www.g2.com/discussions/does-google-use-clickup) - 4 comments, 3 upvotes
- [Who uses ClickUp?](https://www.g2.com/discussions/who-uses-clickup) - 14 comments, 4 upvotes
- [Is ClickUp really free?](https://www.g2.com/discussions/is-clickup-really-free) - 12 comments, 3 upvotes

### [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews)

Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace.

**Average Rating:** 4.5/5.0

**Total Reviews:** 104

#### How Do G2 Users Rate Zendesk for Employee Service?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Administration Console:** 9.0/10 (Category avg: 8.8/10)
- **Policy Dictation:** 7.6/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Zendesk for Employee Service?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Medium, 25% Small

#### What Do G2 Reviewers Say About Zendesk for Employee Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **quick access to answers** from Unleash, enhancing collaboration and saving significant time.
- Users find **time-saving efficiency** with Zendesk for Employee Service, streamlining communication and project management significantly.
- Users value the **AI-powered search capabilities** of Zendesk for Employee Service, significantly enhancing support efficiency and collaboration.
- Users appreciate the **easy integrations** of Zendesk for Employee Service, quickly getting up and running with excellent support.
- Users appreciate the **smooth integration process** of Zendesk for Employee Service, enabling quick deployment and enhanced productivity.

##### Cons

- Users find the **AI limitations** in Zendesk for Employee Service hinder effective discrepancy detection and transparency.
- Users find the **limited options** in Zendesk for Employee Service restricts advanced functionality and customization.
- Users find the **missing features** in Zendesk for Employee Service limit its functionality for more complex needs.
- Users often face **slow loading** issues with Zendesk, requiring frequent refreshes to view updated tickets.
- Users find the lack of a **mobile app** for Zendesk Employee Service makes accessing information on the go challenging.

#### What Are Recent G2 Reviews of Zendesk for Employee Service?

**["Automated organized Employee service solution with Zendesk"](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630)**

**Rating:** 4.5/5.0 stars

_— Aayush M._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630)

**["A Game Changer for People Operations"](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)**

**Rating:** 5.0/5.0 stars

_— Megan J._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)

#### What Are G2 Users Discussing About Zendesk for Employee Service?

- [What is the WFM process?](https://www.g2.com/discussions/tymeshift-what-is-the-wfm-process)
- [What is Tymeshift Zendesk?](https://www.g2.com/discussions/what-is-tymeshift-zendesk)
- [What is Tymeshift?](https://www.g2.com/discussions/what-is-tymeshift)
- [What Tymeshift used for?](https://www.g2.com/discussions/what-tymeshift-used-for)

### [Aisera](https://www.g2.com/products/aisera/reviews)

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise.

**Average Rating:** 4.4/5.0

**Total Reviews:** 133

#### How Do G2 Users Rate Aisera?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Administration Console:** 8.8/10 (Category avg: 8.8/10)
- **Policy Dictation:** 7.7/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Aisera?

- **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere)
- **Year Founded:** 2003
- **HQ Location:** San Jose, CA
- **Twitter:** @AutomationAnywh  
55,050 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b65bf215f64217ef3b0ed8a101e77a8d2b3eb6923ef8ecde6e5eaa77ae57d698&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F208639%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,314 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 64% Large, 26% Medium

#### What Do G2 Reviewers Say About Aisera?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Aisera for its **easy implementation and integration** , ensuring a smooth transition and excellent support.
- Users find Aisera's platform incredibly **easy to use** , with seamless integration and supportive implementation from the technical team.
- Users commend Aisera for its **exceptional customer support** , consistently resolving issues and enhancing user experience.
- Users appreciate the **effortless automation** provided by Aisera, enhancing productivity and customer service efficiency.
- Users value the **automation capabilities** of Aisera, significantly reducing agent workload and improving response efficiency.

##### Cons

- Users face a **steep learning curve** with Aisera, requiring extra support for successful integration and deployment.
- Users find the **initial setup and training time-consuming** , leading to a slower start for peak performance.
- Users find Aisera to have **complexity in setup and maintenance** , requiring ongoing adjustments for optimal performance.
- Users find the **slow AI training and limited complex response handling** to be challenging and time-consuming.
- Users experience a **steep learning curve** with Aisera, requiring extra time and support during initial setup.

#### What Are Recent G2 Reviews of Aisera?

**["User-Friendly and Easy to Adopt, with Great AI Features"](https://www.g2.com/survey_responses/aisera-review-12658974)**

**Rating:** 4.5/5.0 stars

_— PRASHANT G._

[Read full review](https://www.g2.com/survey_responses/aisera-review-12658974)

**["AI Assistant That Works Wonder"](https://www.g2.com/survey_responses/aisera-review-11589504)**

**Rating:** 4.0/5.0 stars

_— Shruti S._

[Read full review](https://www.g2.com/survey_responses/aisera-review-11589504)

#### What Are G2 Users Discussing About Aisera?

- [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment
- [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment
- [What are the components of a successful service desk?](https://www.g2.com/discussions/aisera-what-are-the-components-of-a-successful-service-desk)
- [What are the benefits of service desk?](https://www.g2.com/discussions/what-are-the-benefits-of-service-desk)
- [What does service desk software do?](https://www.g2.com/discussions/aisera-what-does-service-desk-software-do)

### [Vivantio](https://www.g2.com/products/vivantio/reviews)

Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems.

**Average Rating:** 4.3/5.0

**Total Reviews:** 294

#### How Do G2 Users Rate Vivantio?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Administration Console:** 8.8/10 (Category avg: 8.8/10)
- **Policy Dictation:** 8.5/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Vivantio?

- **Seller:** [Vivantio](https://www.g2.com/sellers/vivantio)
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @Vivantio  
110 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8ddc9faf99fd9b156f770b877d0d86b8a38c28ed9457cd19777578bf529465a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F563989%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager
- **Top Industries:** Information Technology and Services, Outsourcing/Offshoring
- **Company Size:** 58% Medium, 28% Large

#### What Do G2 Reviewers Say About Vivantio?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficiency** of Vivantio, enhancing productivity through automation and effective monitoring of tasks and SLAs.
- Users value the **customizability** of Vivantio, enabling tailored solutions and personalized dashboards for enhanced efficiency.
- Users appreciate the **customization and automation features** of Vivantio, enhancing customer service and workflow efficiency.
- Users praise the **ease of use** of Vivantio, enhancing IT service management and overall team productivity.
- Users praise Vivantio for its **helpful and reliable customer support** , enhancing incident management and service requests effectively.

##### Cons

- Users find a **high learning curve** with Vivantio, requiring extensive self-education and planning for effective use.
- Users report **poor performance** with Vivantio, especially when handling large volumes of tickets and databases.
- Users often experience **slow performance** with Vivantio, especially when handling large ticket volumes or complex cases.
- Users find the **complexity of administration** overwhelming, especially with extensive configurations and slow ticket handling.
- Users find the **inadequate reporting** in Vivantio frustrating, with challenging configurations and limited automation hindering efficiency.

#### What Are Recent G2 Reviews of Vivantio?

**["Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement"](https://www.g2.com/survey_responses/vivantio-review-11827921)**

**Rating:** 4.0/5.0 stars

_— Ifeoma E._

[Read full review](https://www.g2.com/survey_responses/vivantio-review-11827921)

**["Versatile Service Management Platform That Boosts Productivity, But Initial Set Up May take time"](https://www.g2.com/survey_responses/vivantio-review-11939774)**

**Rating:** 4.5/5.0 stars

_— Satish K._

[Read full review](https://www.g2.com/survey_responses/vivantio-review-11939774)

#### What Are G2 Users Discussing About Vivantio?

- [What is Vivantio used for?](https://www.g2.com/discussions/what-is-vivantio-used-for)

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[Browse IT Service Management (ITSM) Tools Themes](/categories/it-service-management-itsm-tools/themes)

 ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin")
TL

Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin)

Updated 

Products classified in the overall IT Service Management (ITSM) Tools category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business IT Service Management (ITSM) Tools to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business IT Service Management (ITSM) Tools category.

In addition to qualifying for inclusion in the IT Service Management Tools category, to qualify for inclusion in the Enterprise Business IT Service Management Tools category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

Top Tools at a Glance

| 

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ITIL-aligned incident and change workflows

 | 

User Review

"Reliable IT Organization with SLA Tracking"

 |
| 

 | 

Unified endpoint patching with integrated remote support

 | 

User Review

"Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"

 |
| 

 | 

DevOps-aligned ITSM with Jira Software integration

 | 

User Review

"Clear Ticket Visibility and Smooth Communication in Jira Service Management"

 |
| 

 | 

ITIL-aligned service desk with automation workflows

 | 

User Review

"User-Friendly No-Code Automation with Helpful API Integrations and Reporting"

 |
| 

 | 

Per-technician RMM with integrated PSA ticketing

 | 

User Review

"A practical way to coordinate technicians, users, and infrastructure work"

 |
| 

 | 

Customizable IT ticketing with cross-departmental visibility

 | 

User Review

"BEST Project Management and Dashboard Tool on the Planet"

 |
| 

 | 

MSP ticketing with Kaseya ecosystem integration

 | 

User Review

"Flexible Automation and Reporting That Streamlines Workflows"

 |
| 

 | 

Centralized ITSM with asset automation

 | 

User Review

"SysAid meets you HelpDesk needs"

 |

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