Where do I start, there's so much to say?
The feature set is so far beyond competitors like Asana it's almost shameful.
And the UI and UX are brilliant. They've built shortcut keys into their design for everything, like they thought it all through ground-up from a power user's perspective. (Feels like they used to use Emacs back in the day or something...)
And when I need to do something, I just do what I intuitively think will work, and it does! Like 19 times out of 20! For example, I wanted to drag-and-drop a task between lists. So I just tried dragging and dropping and IT WORKED! Conversely, today I just tried to drag-and-drop to reorder my playlist in YouTube music... and it didn't. That's what I mean they've thought about everything. I could go on and on but you really just need to try it. It's the best built system I've ever used, period, and I've been at this 36 years.
Also, the couple of times I couldn't immediately figure out how to do something, I just googled for the answer and their docs are so comprehensive that the answers came up on the first hit or two.
The training videos are great and to the point, and they just sprinkle them in every once in a while and that makes it super easy for me to digest them. I've never seen a company do this before. It's brilliant and graceful.
And the customer service is phenomenal. The person I've worked with is so nice and so real. No pretenses or acting "official" or anything. Just a real, caring person who wants to help. She totally went out of her way to find a workaround for me for one thing I needed - she totally took ownership. And then we got into a great philosophical conversation about business, and we also had a bunch of wonderful Wayne's World memes flying back and forth. I mean, not only did we get the problem solved, but we had a lot of fun doing it! And God knows the world needs more joy. I feel like this company is now my personal friend. The book "Good To Great" talks about creating raving fans... well they've gone far beyond that with me: they've created a sense of family and community.
Their road map is transparent and they allow you to see and vote up features you want! I love it! It's like there's no red tape or BS between me and them - it makes it such a joy to use and participate in the dev community.
Did I mention that everything works so well! So many on-point and useful features, and the design is so clean and everything works so fast! It's like you clearly have someone who really cares at the engineering helm using it himself or herself, and they're making it the way they would want it for themselves.
In fact, everything about the product and the company makes it clear that there is both heart and quality at the source of it all. The product, the customer service team, the documentation, the videos... everything, soup to nuts, start to finish.
Some companies feel like they are run by a "bottom line" mentality or a "this is my job and it's my job to do X, Y, and Z and make this competitive and successful" ego mentality. But this company truly feels like it is led by heart, and everything works so much better in that energy.
I now LOVE MY BIG 'OL TO-DO LIST because I feel so empowered by ClickUp!!! Review collected by and hosted on G2.com.