Luke W.
LW
Luke W.
Owner
Small-Business (50 or fewer emp.)
"Terrible customer service. App doesn't even work."
0/5
What do you like best about ClickSend?

NOTHING AT ALL. TERRIBLE. BAD CUSTOMER SERVICE. BAD RESPONSE TIME. BAD APP. DON'T WASTE YOUR TIME. THIS IS WHAT YOU GET WHEN YOU TRUST A FOREIGN COMPANY. FIND ANOTHER SERVICE! Review collected by and hosted on G2.com.

What do you dislike about ClickSend?

It took about a month to get the service setup. They would ask me the same questions over and over again and every time I would respond, it would take a week to get and answer from them. Once it finally got set up, it would not integrate with Google Calendar. The only way to speak to tech support is through chat. They said they would have the dev team review the issue and get back to me. FIVE DAYS LATER, I had to ask if there was any progress. Of course, there isn't. DO NOT USE THIS SERVICE! Review collected by and hosted on G2.com.

SC
Saleh Ahmed C.
Marketing Consultant
Design
Small-Business (50 or fewer emp.)
"Business Communication Products Review"
4.5/5
What do you like best about ClickSend?

It's a product that can send SMS, email, rich media, direct mail, and other forms of communication to your staff and customers. It's a reliable, easy-to-use messaging solution for all businesses. Review collected by and hosted on G2.com.

What do you dislike about ClickSend?

Nothing to dislike. It is helpful but can be a bit expensive. It allows for 160 characters per text message and is charged. But it permits sending "push notifications" to users of progressive web apps. Review collected by and hosted on G2.com.

BJ
Brett J.
Evaluation and Compliance Manager
Mid-Market (51-1000 emp.)
"ClickSend is a super tool with some limitations"
4/5
What do you like best about ClickSend?

I use ClickSend in nonprofits serving individuals who have experienced homelessness. The pricing is good and the UI is intuitive and not challenging to learn or training others how to use. Review collected by and hosted on G2.com.

What do you dislike about ClickSend?

Although ClickSend has several integrations for connecting the app to external third party data sources (Google Sheets, Airtable, et al.), there doesn't seem to be an option for creating and maintaining contact lists from live data. It would be really helpful if I could have a contact from a list be removed from ClickSend if they were dropped from a connected data source, for example. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Very frustrated with the BAIT & SWITCH pricing model.. Unresolved Support Tickets."
0/5
What do you like best about ClickSend?

Although it's easy to fund a new account, the lack of integrity with pricing is very disappointing. But I suppose this is how Clicksend centers their marketing around: "convience" Review collected by and hosted on G2.com.

What do you dislike about ClickSend?

BEWARE OF DISHONESTY - What isn't disclosed to prospective customers is that when you fund an account, you will not receive an active balance of sendable SMS messages. So rather than being fully transparent and being able to track the amount of sendable text messages Clicksend likes to hide your total amount leaving you blind. Oh, but it gets better! So, the entire RATE PER SMS changes if you purchase a smaller amount. BAIT AND SWITCH.

I encourage ClickSend to revise this platform to provide VALUE rather than SHORT TERM / "flash in the pan" profit.

This leaves a serious opportunity for any competitors in this space to do better and win many customers. Review collected by and hosted on G2.com.

Verified User in E-Learning
UE
Verified User in E-Learning
Small-Business (50 or fewer emp.)
"click send"
4.5/5
What do you like best about ClickSend?

Everything about ClickSend appeals to me. They offer a tonne of functions, but SMS is my favorite. It is very easy to use and has a very user-friendly interface. Review collected by and hosted on G2.com.

What do you dislike about ClickSend?

If numerous users use the same number, it would be excellent to have more sensible routing. Sometimes it may seem that the text is too brief to keep the price low. Review collected by and hosted on G2.com.

Mukul S.
MS
Mukul S.
Director & Founder
Small-Business (50 or fewer emp.)
"My Honest Opinion on Clicksend"
4/5
What do you like best about ClickSend?

I like best about clicksend is its API functionality. Review collected by and hosted on G2.com.

What do you dislike about ClickSend?

I dislike most about Clicksend is its pricing & its limited customization options. Review collected by and hosted on G2.com.

Colin W.
CW
Colin W.
Owner
Small-Business (50 or fewer emp.)
"This is Great"
5/5
What do you like best about ClickSend?

ClickSend is great for sms marketing, communicating with customers, and much more! Review collected by and hosted on G2.com.

What do you dislike about ClickSend?

There is nothing that I dislike about click send. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Easy"
4/5
What do you like best about ClickSend?

Products that are easy to use and highly integrable Review collected by and hosted on G2.com.

What do you dislike about ClickSend?

Like always, it's a little bit expensive Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
CM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Worth using e-mail platform for businesses"
5/5
What do you like best about ClickSend?

Its user-friendly IU&UX creates one of the best experiences for the users and workers on using it. We have been using another software lately, as the team suffered on the user experience, we had to switch. And unfortunately, we have not swicthed to another companions Review collected by and hosted on G2.com.

What do you dislike about ClickSend?

I got many problems on first creating an account because the activation code was not working, but thanks to their team, they directly wrote me back and be punctual on how to solve it. Review collected by and hosted on G2.com.

Bhabishya B.
BB
Bhabishya B.
Content Writer
Small-Business (50 or fewer emp.)
"One of the best SMS Marketing platform"
4/5
What do you like best about ClickSend?

ClickSend has lots of features and it's very easy to use them. And it can also be integrated with other software which I needed the most. Compared to other similar software it has lots of things I need. Review collected by and hosted on G2.com.

What do you dislike about ClickSend?

What I dislike is that their pricing is higher compared to a few other similar software I have seen and they only allow cards to add a balance to the account with a minimum of only $25 which I don't like. Review collected by and hosted on G2.com.