--- title: ClickSend Reviews meta_title: 'ClickSend Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 49 reviews by the users' company size, role or industry to find out how ClickSend works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 49 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # ClickSend Reviews **Vendor:** ClickSend **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.1/5.0 **Total Reviews:** 49 ## About ClickSend ClickSend is a simple, reliable SMS platform built for businesses that can't afford to miss a message. It’s seriously simple infrastructure that works straight out of the box — and keeps working as you grow. Backed by genuinely helpful 24/7 support from people who actually know their stuff. Send from the Dashboard in just a few clicks — or straight from your email inbox. Build with our clean, well-loved API docs. Or connect through hundreds of integrations and slot it straight into the tools your team already uses. Most users are up and sending within minutes. No developers required (but if you have one, they'll love us too). Why 90,000+ businesses and developers choose ClickSend: · Direct carrier routes to 190+ countries — no middlemen, no grey routes · 99.95%+ uptime so your messages go out when it matters · Lightning-fast delivery for time-sensitive comms · Pay-as-you-go pricing — scale up, scale down, only ever pay for what you send · 24/7 support from real people who actually understand the platform It's built for operational messaging as much as marketing. Appointment reminders, delivery notifications, 2FA codes, staff alerts, booking confirmations — the communications that keep a business running day to day. Trusted by healthcare and wellness clinics, financial services, real estate agencies, education providers, event organisers, construction companies and not-for-profits — and the developers building messaging into their products and workflows. ## ClickSend Pros & Cons **What users like:** - Users appreciate the **ease of use** of ClickSend, benefiting from its intuitive interface and simple campaign setups. (11 reviews) - Users love the **seamless integrations** of ClickSend with various tools, enhancing their marketing and communication workflows efficiently. (5 reviews) - Users appreciate the **well-priced solution** offered by ClickSend, making it a versatile tool for marketing needs. (5 reviews) - Users appreciate the **user-friendly interface** of ClickSend, enjoying seamless navigation and integration with existing systems. (5 reviews) - Users value the **affordable pricing** of ClickSend, praising its versatility and efficiency for various marketing needs. (4 reviews) - Easy Integration (4 reviews) - Easy Integrations (4 reviews) - Features (4 reviews) - Messaging (4 reviews) - Automation (3 reviews) **What users dislike:** - Users find ClickSend **expensive** with limited customization options, impacting overall satisfaction despite its helpful features. (4 reviews) - Users find ClickSend's pricing to be **a bit expensive** , particularly impacting high-volume messaging businesses. (2 reviews) - Users find ClickSend's **limited customization options** frustrating, as it restricts their ability to tailor messages effectively. (2 reviews) - Users find ClickSend lacks **many essential features** , limiting its functionality compared to more advanced programs. (2 reviews) - Users are concerned about **SMS delivery issues** that may affect real-time communication for their businesses. (2 reviews) - SMS Issues (2 reviews) - Delays (1 reviews) - Editing Issues (1 reviews) - Feature Limitations (1 reviews) - Lack of Customization (1 reviews) ## ClickSend Reviews ### 1. It works well, but it doesnt feel like a mature thought out product. **Rating:** 3.5/5.0 stars **Reviewed by:** Fred S. | Probation Specialist/Data and Analysis Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about ClickSend?** The API (Zapier, Make.com) is excellent and it's easy to automate updating your lists. This elimiantes manual updates. Easy to register the number (as is now requreired). Customer support is the absolute best! **What do you dislike about ClickSend?** It is missing basic features. If you get a reply, there's no flag in the Messenger to let you know there's a new text reply. The interface is odd sometimes, not sure why there's a difference between Quick SMS and a Campaign. The Camapign is actually more restrictive and it doesnt allow you to select multiple lists, like the Quick SMS option does. It's odd. There's a delay in sending a message as they reivewed somehow. Other services just send out your message. **What problems is ClickSend solving and how is that benefiting you?** Quick communications with members, getting their rapid responses to issues. ### 2. Great Service and Product! **Rating:** 4.0/5.0 stars **Reviewed by:** Baylee E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about ClickSend?** The service offered great rates, was user-friendly, and had a straightforward authentication process. As my team required a mass contacting service, I was able to send my first message before lunchtime. **What do you dislike about ClickSend?** I wish there wasn't a character limit for messages. It's frustrating to send multiple messages or edit my content to fit the limit. It would be great if the platform could allow extended notifications, especially for essential communications requiring more detailed explanations. **What problems is ClickSend solving and how is that benefiting you?** Using Click Send, we can send hundreds of customized text messages all at once, and I appreciate the exciting automation features it offers. The ability to schedule messages and receive replies directly to my phone is also a great plus. However, I do wish that there were no character limit for letters as it can be a bit restrictive at times, especially when trying to convey critical information ### 3. ClickSend Review: The All-in-One Messaging Platform for Businesses **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ClickSend?** Wide range of messaging services: ClickSend offers a variety of communication solutions, including SMS, MMS, voice, email, fax, and postal mail, among others, which allows businesses to reach their customers through their preferred channels. User-friendly interface: The platform is designed with a simple and intuitive interface, making it easy for users to navigate and use the different features. Automation capabilities: ClickSend's automation features allow businesses to streamline their communication workflows, saving time and resources, and improving efficiency. Integration with other tools: ClickSend can be easily integrated with other business tools and platforms, such as CRMs, email marketing software, and project management tools. **What do you dislike about ClickSend?** Pricing: Some users have reported that ClickSend's pricing can be a bit expensive, especially for businesses with high-volume messaging needs. SMS delivery issues: A few users have reported occasional delays in SMS delivery, which can be a concern for businesses that rely on real-time messaging. Limited customization options: While ClickSend offers a variety of messaging services, some users have reported that the platform lacks customization options, which can limit their ability to tailor messages to their specific needs. **What problems is ClickSend solving and how is that benefiting you?** treamlining communication workflows: ClickSend allows businesses to automate their communication workflows, which can save time and resources while improving efficiency. By automating tasks such as sending SMS or email notifications, businesses can focus on other areas of their operations. Improving customer engagement: ClickSend's messaging services can help businesses engage with their customers through a variety of channels, including SMS, voice, and email. This can help improve customer satisfaction and loyalty by providing timely and relevant information. Enhancing marketing efforts: ClickSend's messaging services can also be used for marketing purposes, such as sending promotional messages or conducting surveys. By leveraging different messaging channels, businesses can reach a wider audience and increase their marketing ROI. ### 4. ClickSend is a super tool with some limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Brett J. | Evaluation and Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about ClickSend?** I use ClickSend in nonprofits serving individuals who have experienced homelessness. The pricing is good and the UI is intuitive and not challenging to learn or training others how to use. **What do you dislike about ClickSend?** Although ClickSend has several integrations for connecting the app to external third party data sources (Google Sheets, Airtable, et al.), there doesn't seem to be an option for creating and maintaining contact lists from live data. It would be really helpful if I could have a contact from a list be removed from ClickSend if they were dropped from a connected data source, for example. **What problems is ClickSend solving and how is that benefiting you?** ClickSend is a handy tool for quickly and efficiently sending SMS and MMS messages to large numbers of our clients to update them on community events, essential information, and other critical alerts. It's pretty straightforward to use and the pricing is reasonable. ### 5. My Honest Opinion on Clicksend **Rating:** 4.0/5.0 stars **Reviewed by:** Mukul S. | Director & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about ClickSend?** I like best about clicksend is its API functionality. **What do you dislike about ClickSend?** I dislike most about Clicksend is its pricing & its limited customization options. **What problems is ClickSend solving and how is that benefiting you?** Clicksend is solving the problem of communication for businesses by providing a comprehensive communication platform. ### 6. Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2023 **What do you like best about ClickSend?** Products that are easy to use and highly integrable **What do you dislike about ClickSend?** Like always, it's a little bit expensive **What problems is ClickSend solving and how is that benefiting you?** Communicate with customers and staff quickly and effectively ### 7. One of the best SMS Marketing platform **Rating:** 4.0/5.0 stars **Reviewed by:** Bhabishya B. | Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about ClickSend?** ClickSend has lots of features and it's very easy to use them. And it can also be integrated with other software which I needed the most. Compared to other similar software it has lots of things I need. **What do you dislike about ClickSend?** What I dislike is that their pricing is higher compared to a few other similar software I have seen and they only allow cards to add a balance to the account with a minimum of only $25 which I don't like. **What problems is ClickSend solving and how is that benefiting you?** I'm using ClickSend to send transactional messages to my customers. And it has helped me a lot since I have been using it. They also support integration with one of the popular automation software which helped me alot. ### 8. It's useful, but can get a little costly. **Rating:** 4.0/5.0 stars **Reviewed by:** Ross B. | illustrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about ClickSend?** It allows me to send "push notifications" of sorts from a web app! **What do you dislike about ClickSend?** It charges per text message, but only allows like 160 characters per text, and charged me to send two or three texts when I thought it was just one! **Recommendations to others considering ClickSend:** Allows me to send "push notifications" of sorts to users of my progressive web app. Which is otherwise kind of impossible! But it charges per text even if you go over the character limits and it spills over into other text messages. **What problems is ClickSend solving and how is that benefiting you?** Helping me to send "push notifications" through a progressive web-app! ### 9. Review for Click Send Fax Gateway **Rating:** 4.0/5.0 stars **Reviewed by:** Raghava I. | Healthcare Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about ClickSend?** Users have effortless access to the SMS, MMS, Email, Voices, FAX, and Messages gateway. You may arrange your customer's birthday and celebration, and consumers are free - no concerns. The personalization of your wants or company needs is accessible. **What do you dislike about ClickSend?** You may add Paypal. They have Stripe for transactions that are not a seamless experience at times. For users, this is a challenge. Paypal is just acceptable and does not generally have difficulties like Stripe. **What problems is ClickSend solving and how is that benefiting you?** It solves our aim of connecting applicants without missing anywhere on weekends and holidays. To preserve a healthy link to business and prospects, follow-ups are necessary promptly. It enables us to get Fax from our suppliers quickly and to do so for our customers ### 10. ClickSend Fax Gateway **Rating:** 3.5/5.0 stars **Reviewed by:** Ramon V. | Help Desk technician, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2021 **What do you like best about ClickSend?** The ability to send Fax documents online is a life saver when you have to send an important document and your Fax machine is stuck back in 1999. The new era is digital and having to use Fax format for certain legal scenarios does present a problem for the newer generations, thankfully ClickSend is here to save us from spending money on hardware that we wont really need at the end of the month. **What do you dislike about ClickSend?** Everything about this application is great, the versatility, the fluidity and the completeness. **What problems is ClickSend solving and how is that benefiting you?** The requirement for a fax machine and the spendeture for such equipment can be solved digitally with this application. ### 11. A good tool to fulfill all SMS marketing needs of an individual marketer or an organization. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about ClickSend?** With clicksend, it's easy to manage and send all your marketing SMS effortlessly. Barcode scanners make many works automates. It's easy to setup and provides good support. **What do you dislike about ClickSend?** Not good in email monitoring. There is no option for sharing your files. Also, there is no PayPal payment option. **What problems is ClickSend solving and how is that benefiting you?** It can automate many works with a barcode scanner. Very useful for individual and small organizations to do their SMS marketing efficiently and effectively. ### 12. Adaptable, straightforward and great support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about ClickSend?** I like being able to choose my medium for automated communication: SMS, TextToVoice, Voice recording, postcard or letter postal mail. This let's me be reaching customers in mulbiple channels simultaneously. **What do you dislike about ClickSend?** Letters (postal) are in A4 size... which can be an advantage I guess, in that it's larger than the USA standard and will stand out a bit. **What problems is ClickSend solving and how is that benefiting you?** With ClickSend, I'm able to automate once manual follow up with customers. This saves time and money! ### 13. Why should you use Clicksend fax gateway **Rating:** 4.0/5.0 stars **Reviewed by:** RATUL M. | Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about ClickSend?** It's interface is very intuitive and easy to use. **What do you dislike about ClickSend?** Cost for buying premium service may be lower. **Recommendations to others considering ClickSend:** If u r struggling to work with ur fax machine, this is your go to solution. It will convert everything into cloud based service which is super easy to use. **What problems is ClickSend solving and how is that benefiting you?** We don't need to use a physical fax machine anymore. It also saves on the paper and printing costs. ### 14. ClickSend the go-to FAX solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2021 **What do you like best about ClickSend?** It's a good and efficient way to send faxes online instead of a traditional fax machine. The fax rate is also cheap as compared to old fax machines. Emails can be turned into fax in a very efficient way. Security is also very good. **What do you dislike about ClickSend?** It should have improved documentation. There are not many options for paying. The team can support multiple payment options. **What problems is ClickSend solving and how is that benefiting you?** Click Send fax gateway is an efficient way to send a fax in a very secure way. ### 15. An Straightforward SMS gateway **Rating:** 4.0/5.0 stars **Reviewed by:** Ramón C. | Co-founder and CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2020 **What do you like best about ClickSend?** We decided to start using ClickSend for 2 main reasons. The first one ClickSend is a pretty easy platform to send SMS you just sign up import your list of contacts, in this case, our users and start to create campaigns, no need to configure through no nothing just like an email marketing platform. The second reason is the price for SMS that is still one of the cheapest prices out there and it decreases the price if you buy more (from 0.045USD down to 0.036USD). **What do you dislike about ClickSend?** As I say is pretty simple even the interface, not that you need a complex platform to send plan text SMS but still they can improve the User Experience. In the other hand, the only thing I can complain is that ClickSend people will approve or not yous SMS messages and most of the time they get approved quickly but it happens to me that I scheduled a Campaign and in my mind, the campaign was sent but If I log in is quite frustrating that the campaign wasn't sent because it wasn't approved. The solution in 90% of the cases is that we forgot to include an opt-out in the message so it shouldn't happen to you if you include it in every campaign you send. **What problems is ClickSend solving and how is that benefiting you?** We have a transportation app in Mexico with more than 130k registered users. We have them filtered in different segments and use different channels of communications from intercom to push notifications, email, and of course, SMS that still it's a very effective communication channel. For transactional SMS we have Twilio or even amazon SMS. But for marketing and notification SMS we need a platform just like ClickSend that could remain pretty similar to emailing tools (as Mailchimp). That's why for us ClickSend was the best option thinking in simplicity and pricing also a plus is that it has connectivity with Zapier so it opens a world of possibilities. ### 16. My Review on ClickSend Fax Gateway **Rating:** 4.0/5.0 stars **Reviewed by:** Hollie E. | Sales and Service, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about ClickSend?** This was a great program to use when I wanted to send fax quick and secure. **What do you dislike about ClickSend?** I dislike how slow it can be sometimes when sending the fax. **Recommendations to others considering ClickSend:** I recommend using this product because it is an effective way to send a Fax to someone else or a partnering company. The product is simple to use, and quick to send and receive. And you are able to electronically sign documents before they are sent as well. **What problems is ClickSend solving and how is that benefiting you?** I am able to send and receive faxes quickly and that helps with my work productivity. ### 17. Easy, affordable SMS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2020 **What do you like best about ClickSend?** Ease of uploading and managing SMS subscribers. Automated SMS. Pricing. **What do you dislike about ClickSend?** A little difficulty setting up automation through Zapier. **What problems is ClickSend solving and how is that benefiting you?** Managing messaging to event notice subscribers. ## ClickSend Discussions - [What does an SMS gateway allow you to do?](https://www.g2.com/discussions/what-does-an-sms-gateway-allow-you-to-do) - 1 comment - [View ClickSend pricing details and edition comparison](https://www.g2.com/products/clicksend-clicksend/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+07%3A47%3A04+-0500&secure%5Bsession_id%5D=7d5a9e0a-b33f-4101-86ac-31291253dd76&secure%5Btoken%5D=1a2b52e0f9680f9dea416c8084ab266b4d3f5d1ef5f84f2868c739da3bf8c621&format=llm_user) ## ClickSend Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [Make](https://www.g2.com/products/make/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## ClickSend Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Activity Dashboard - Multi-Channel Attribution - ROI Tracking - Engagement Tracking - Behavior Tracking - Activity Tracking - Conversion Tracking **Support** - Documentation - Community Support - Professional Support **Campaigns** - Proximity Marketing - Alerts/Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation - Campaign Segmentation - Drip Campaigns - Multi-Campaign - Email Marketing - Multi-Channel Marketing - Location-Based Marketing - SMS Marketing - Real-Time Notifications - Mobile Alerts **Engagement** - Coupons and Promotions - Social Promotion **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization - Social Media Integration - Third-Party Integrations **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - Visual Analytics - Autoresponders - Landing Pages/Web Forms - Campaign Analytics - Reporting & Statistics - Campaign Scheduling - Contact Management - Text-to-Win - CRM - AI Copilot - Data Import/Export - Contextual Targeting - Real-Time Data - Mobile Access - API - Coupons - Customizable Templates - Drag & Drop - A/B Testing - Generative AI - Real-Time Analytics - Campaign Management - Event Triggered Actions - Real-Time Reporting - Contact Database - Customizable Branding - Reminders **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top ClickSend Alternatives - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,878 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (460 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)