--- title: ClickPost Reviews meta_title: 'ClickPost Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 148 reviews by the users' company size, role or industry to find out how ClickPost works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 148 scale: '5' date_modified: '2026-08-11' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # ClickPost Reviews **Vendor:** ClickPost **Category:** [Returns Management Software](https://www.g2.com/categories/returns-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 148 ## About ClickPost ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." ClickPost makes post-purchase your loyalty driver - Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV. - Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers. - Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value. Intelligent Operations That Scale - Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions. - Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs. - Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically. - Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows - Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice Whether you're managing next-day delivery expectations in competitive markets or navigating festive season spikes, ClickPost gives you the intelligence to deliver exceptional post-purchase experiences at scale. ## ClickPost Pros & Cons **What users like:** - Users appreciate the **real-time tracking visibility** of ClickPost, enhancing delivery success and simplifying logistics management. (44 reviews) - Users appreciate the **ease of use** of ClickPost, simplifying operations with intuitive integration and management tools. (41 reviews) - Users commend the **excellent customer support** of ClickPost, highlighting proactive assistance and a collaborative approach. (34 reviews) - Users commend ClickPost for its **excellent service quality** , highlighting proactive support and efficient centralized courier management. (24 reviews) - Users appreciate the **reliable real-time shipment tracking** from ClickPost, enhancing visibility and resolving delivery issues quickly. (23 reviews) - Helpful (21 reviews) - Shipping Management (19 reviews) - Automation (16 reviews) - Proactive Support (16 reviews) - Features (15 reviews) **What users dislike:** - Users note **limited customization in workflows** , impacting their ability to tailor the system to their needs. (7 reviews) - Users find a lack of **bug reporting and courier tech handling features** , impacting overall functionality and support. (7 reviews) - Users report **delay issues** affecting real-time tracking and shipment status updates, complicating their logistics experience. (6 reviews) - Users struggle with **tracking issues** like delayed updates and unclear NDR remarks, complicating their experience. (6 reviews) - Users experience significant **delays** in development and system updates, leading to issues with shipment accuracy and clarity. (5 reviews) - Inadequate Reporting (5 reviews) - Insufficient Features (5 reviews) - Integration Issues (5 reviews) - Users face **poor reporting** due to inconsistent formats and limited export options, hindering their analysis. (5 reviews) - Dashboard Issues (4 reviews) ## ClickPost Reviews ### 1. Very Good Support and Problem-Solving Features for Allocation, Tracking & NDR **Rating:** 5.0/5.0 stars **Reviewed by:** Pogaku S. | Head Logistics & Fulfillment., Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about ClickPost?** Support is very good and at the same time product is solving many problems like Allocation courier partners, Tracking page, NDR whtsapp communication etc. **What do you dislike about ClickPost?** Still there are many developments required in Revers Pickup like if any courier partner fails to pickup the shipment awb cancelled then it should try the generate awb with 2nd priority courier partner. **What problems is ClickPost solving and how is that benefiting you?** NDR communication, Recommendation and Allocation etc. ### 2. Very Good Tech Stack Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Sudharsan V. | Assistant Manager - Technical Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about ClickPost?** As a tech stack, it is very good. Strong code base. **What do you dislike about ClickPost?** There are a few features they should have. As a startup, they have a good product, but to sustain in the competition they need more “good-to-have” features. **What problems is ClickPost solving and how is that benefiting you?** Majorly, Allocation of order Exchange order creation Returns management LP integration ### 3. Great Support and Smooth Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2026 **What do you like best about ClickPost?** Support and the Integration provided by the Clickpost **What do you dislike about ClickPost?** Bug Information or Feedback Portal is missing **What problems is ClickPost solving and how is that benefiting you?** All kind of integrations at one place which inludes Order Management, Shipping Management and Return Management ### 4. Outstanding Support and Seamless Carrier Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh S. | Product@Lenskart, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about ClickPost?** Quick support, out of the box integrations with carriers. **What do you dislike about ClickPost?** Missing features around handling courier tech gaps **What problems is ClickPost solving and how is that benefiting you?** Visibility across courier partners around order status ### 5. Good experience of using Clickpost platform on day to day basis. **Rating:** 4.0/5.0 stars **Reviewed by:** Arpit J. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ClickPost?** End to end sultions availability is what i like about clickpost. From logistic solution to return and exchange sultion to custom notifuiation solutions. **What do you dislike about ClickPost?** Not nudging users to know the full capabilities of the platform. becuase of which i end up not using lot of its features. **What problems is ClickPost solving and how is that benefiting you?** Clickpost is solving our problem of logistic management and handling of return, refund and exchange of orders. Data reports helps in knowing the trends in return and delivery sucess rate of different delivery partners in different areas. ### 6. ClickPost Application **Rating:** 4.5/5.0 stars **Reviewed by:** Lohith N. | DGM Systems and Automation, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about ClickPost?** Tech capability and response time from team **What do you dislike about ClickPost?** Nothing much to say. Some of features are not available, however they deploy immediately on request **What problems is ClickPost solving and how is that benefiting you?** API based with x no of couriers in short span of time and requirement was too different then there existing application ### 7. My experience with clickpost **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about ClickPost?** The deadlines of the projects were met and the staffs proactive approach and communication to the user **What do you dislike about ClickPost?** Cancellation API should be simple and dashboard usage should be with all columns **What problems is ClickPost solving and how is that benefiting you?** Tracking, Awb Generation, Communication about awb status ## ClickPost Discussions - [What does Clickpost do?](https://www.g2.com/discussions/what-does-clickpost-do) - [What is ClickPost delivery?](https://www.g2.com/discussions/what-is-clickpost-delivery) - [What is retail ClickPost?](https://www.g2.com/discussions/what-is-retail-clickpost) - [How does ClickPost work?](https://www.g2.com/discussions/how-does-clickpost-work) - [View ClickPost pricing details and edition comparison](https://www.g2.com/products/clickpost/reviews?filters%5Bsentiment_snippet%5D=1884882&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A34%3A27+-0500&secure%5Bsession_id%5D=cdce95e8-9105-4d0c-b882-92039fe32c2f&secure%5Btoken%5D=8d83a7cc441a2dcd269075f6409ea1ed1c34546dfd587e515c3a35cdb6dc843c&format=llm_user) ## ClickPost Integrations - [AiSensy](https://www.g2.com/products/aisensy/reviews) - [BIK](https://www.g2.com/products/bik/reviews) - [EasyEcom](https://www.g2.com/products/easyecom/reviews) - [ERPNext](https://www.g2.com/products/erpnext/reviews) - [GoKwik](https://www.g2.com/products/gokwik/reviews) - [IBM Sterling Order Management](https://www.g2.com/products/ibm-sterling-order-management/reviews) - [Increff WMS](https://www.g2.com/products/increff-wms/reviews) - [LimeChat](https://www.g2.com/products/limechat/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Inbox](https://www.g2.com/products/shopify-inbox/reviews) - [Unicommerce](https://www.g2.com/products/unicommerce/reviews) - [Uniware ERP](https://www.g2.com/products/uniware-erp/reviews) - [Viniculum](https://www.g2.com/products/viniculum/reviews) - [Vin OMS](https://www.g2.com/products/vin-oms/reviews) - [Vin WMS](https://www.g2.com/products/vin-wms/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## ClickPost Features **Management - Multicarrier Parcel Management Solutions** - Third-Party Integration - Multicarrier Parcel Management Solutions - Label Printing - Multicarrier Parcel Management Solutions - Multiple Carriers - Multicarrier Parcel Management Solutions - Customer Information Database - Multicarrier Parcel Management Solutions - Flexible Billing - Multicarrier Parcel Management Solutions - Shipping Management - Multicarrier Parcel Management Solutions **Labels** - Label Printing - Return labels - Shipping Labels **Visibility** - Compliance - Search - Temperature Alerts - Shipment Tracking - Order-Level Visibility - ETA - Geofencing **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Integrations** - E-Commerce - WMS - Accounting Integration - OMS **Logistics Intelligence Software** - Predictive Analytics - Freight Audit - Order & Container Tracking - Dashboards - Contract Optimization - Data Entry - Carrier Performance **Delivery** - Flows - Alerts - Inventory - Modes **Order management** - Shipment Tracking - Third-Party Integrations - Manage orders - Order Status - Shipping Services Integration - Package Tracking - Status Tracking - Delivery Tracking **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Tracking** - Shipping - Inventory - Freight Shipping - Air Shipping - Ground Shipping **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services - Auditing & Claim Filing Services **Transactions** - Exchange - Approvals - Refund - Credit **Additional Functionality** - Driver Management - AI Copilot - Reporting/Analytics - Resource Management - Quality Control - Warrant Tracking - Generative AI - Alerts/Notifications - Refund Management - Order Tracking - Vendor Management - Inventory Management - Traceability - Barcoding/RFID - Route Optimization - Self Service Portal - Customer Portal - Payment Processing - Shipping Management - Repair Management - API - Field Reporting - Label Printing - Supply Chain Management - Warehouse Management - Asset Tracking - Refund Opportunity Identification **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Workflow Automation** - Rating - Dispatch and Tender - Invoice Management - Digital Document Reconciliation **Reports** - Shipment reports - Inventory reports - Unshipped products **Network Management** - Geographic Optionality - Automated Onboarding **Additional Functionality** - AI Copilot - Shipping Optimization - Cost Recovery - Refund Opportunity Identification - Third Party Management - Generative AI - Automated Claim Filing - Package Analytics - Audit Management - Exceptions Management - Predictive Analytics - Carrier Invoice Auditing - Data Import/Export - Alerts/Notifications - Supplier Management - Container Shipping - Reporting/Analytics - Ground Shipping - Quotes/Estimates - Invoice Management - Import/Export Management - Activity Dashboard - Bills of Lading - Customizable Branding - Accounting - EDI - Returns Management - Parcel Shipping - Air Shipping - Customer Database - Claims Management - Discount Management - Transportation Management - Shipping Management - Shipment Price Calculation - Barcode/Ticket Scanning - Warehouse Management - Order Management - Real-Time Updates - API - Purchase Order Management - Inventory Management - Freight Shipping - Search/Filter - Ocean Shipping - eCommerce Management - Multi-Location - Workflow Automation **Performance** - Financial Analytics - KPIs - Benchmarking **Platform** - Data quality - Languages - Configurable Notifications ## Top ClickPost Alternatives - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (580 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,673 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews)