We recently moved our documentation to Click help. Having tried out several others, ClickHelp was the most intuitive and easy to use the tool. The customer support made the adoption very easy, and the CLickhelp portal also had several how-to videos which helped us quickly get onboard with the tool Review collected by and hosted on G2.com.

Sometimes my topic does not get saved when I click the Save button. It has not happened very often, but a handful of times. Once in awhile, it does seem to run a slow. For example, I may be editing multiple topics, navigating around a lot, and sometimes when I click "Unlock & Edit" on a topic it might hang. Review collected by and hosted on G2.com.

Clickhelp has an easy to use interface. Therefore on-boarding a user to work on ClickHelp is not at all an issue. Also, their publishing feature is smooth as it points out all the errors. Review collected by and hosted on G2.com.

At times the portal is too slow and takes time to load the content to edit. Review collected by and hosted on G2.com.

I have been using ClickHelp for 7 months and I'm happy with it. It’s easy to develop technical documentation with ClickHelp because they provide a lot of productivity features such as snippets, project templates, variables, filters, reports and so on. Really helpful!

The ecosystem of this product is great - Zendesk, AddThis, Salesforce, Google Analytics, YouTube and many other essential integration options are available. We don’t use all of those integrations, but some of them appeared to be very useful. Just like AddThis - you can add a comment box for your content, so, readers can comment every topic you publish. It’s very useful for gathering customer feedback.

I also want to mention a good job of the support team. When I had some questions, I contacted them and got clear responses very fast. Review collected by and hosted on G2.com.

At first, the UI of the tool may seem overwhelming. However, in two days of using ClickHelp you’ll learn all the basic features of this tool from A to Z. Review collected by and hosted on G2.com.

ClickHelp gives us an easy interface to start creating technical content. it not only helps develop documents, it has also been a great tool to create FAQs and help topics. Review collected by and hosted on G2.com.

The User Interface could be more user-friendly. The task of moving topics has not been so easy for me. Review collected by and hosted on G2.com.

Best platform to create documents,Very easy to learn and easy to use. Review collected by and hosted on G2.com.

Can be improved more in loading portal , and cost is little more. Review collected by and hosted on G2.com.

The content editor is extremely easy to use while still being very feature rich. It's easy for a broad range of skill sets to use the system and then generating documentation in multiple formats is straight forward and extremely accurate. We've leveraged the ClickHelp API to incorporate product documentation into our automated build process as well, which generates dozens of resultant documentation deliverables automatically into our release process. Review collected by and hosted on G2.com.

I'll add 40 chars here because it's required, but it's very hard to single out anything really negative about ClickHelp. The capabilities we leverage are all very solid. Review collected by and hosted on G2.com.

I'm currently working as a freelance technical writer. And it's been 3 months that I use ClickHelp's personal monthly plan for my working needs. What I like the most about the product is its functionality and work of the support team.

Before I made up my mind about using ClickHelp, I took a 30-days trial to try out the product. During the first days of the trial period I was playing with the text editor and exploring the content migration opportunities. I had some questions during the task, so I contacted the support team several times and every time I got a fast and informative response. I enjoyed the potential of the product and my experience with the support team made me feel confident about ClickHelp. Review collected by and hosted on G2.com.

While I was getting to know the product during the trial period, I got confused several times with its UI. But I got used to it pretty quickly. Review collected by and hosted on G2.com.

The product ease of use and customer support are both fantastic. Review collected by and hosted on G2.com.

No dislikes at this time. We are very happy with the product and the support from Alexander. Review collected by and hosted on G2.com.

ClickHelp was very easy to use. We were able to import our Word-based documentation very easily and have our portal available quickly. ClickHelp Support is phenomenal, the best support I have ever received from a software company. I am not a Technical Writer and do not have experience with technical writing tools and ClickHelp was easy to learn. Review collected by and hosted on G2.com.

There were a few oddities in jumping between the WYSIWYG and HTML editors but ClickHelp was able to provide work arounds for these issues. Review collected by and hosted on G2.com.

easy to get started... a few clicks and a trial was initiated. I had done quite a bit of documentation and was looking to easily get started. Review collected by and hosted on G2.com.

Nothing yet... it was a great tool for easy upload of an existing manual. Its customize able. We had a paper manual.. and this is going to allow us to deploy quickly Review collected by and hosted on G2.com.