The G2 on Click

Click Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use, finding Click's interface intuitive and simplifying their email marketing efforts. (22 mentions)

Users appreciate the easy integrations of Click, enhancing efficiency and productivity with seamless connections to existing tools. (10 mentions)

Users value the ease of use and implementation, along with a robust feature set and excellent customer support. (10 mentions)

Users appreciate the intuitive interface of Click, finding it easy to navigate and very user-friendly. (10 mentions)

Users value the automation capabilities of ClickDimensions, enhancing marketing efficiency and streamlining decision-making processes. (9 mentions)

Users value the seamless integration with Microsoft Dynamics that enhances their marketing efforts and workflow efficiency. (9 mentions)

Users highlight the extensive support and features of ClickDimensions, making it easy to implement and use effectively. (7 mentions)

Users find the complexity of Click overwhelming, requiring tedious learning and hands-on experience for effective use. (5 mentions)

Users criticize the poor interface design of Click, noting inconsistent functionality and a lack of modern UX updates. (5 mentions)

Users find the difficult learning curve challenging, requiring expert knowledge for effective use of Click's features. (4 mentions)

Users find layout issues detracting from ClickDimensions’ overall user experience, citing poor UX and inconsistent functionality. (4 mentions)

Users find the steep learning curve challenging, requiring extensive training to navigate Click's complex features effectively. (4 mentions)

Users find the limited customization options in Click unsatisfactory compared to other automation tools, impacting flexibility and usability. (4 mentions)

Users find ClickDimensions to be not intuitive, facing a steep learning curve and clunky email campaign creation. (4 mentions)

Users find ClickDimensions to be not user-friendly, struggling with a steep learning curve and a clunky interface. (2 mentions)

Top Pros or Advantages of Click

1. Ease of Use

Users love the ease of use, finding Click's interface intuitive and simplifying their email marketing efforts.

See 22 mentions

See Related User Reviews

GAURAV SINGH W.

Mid-Market (51-1000 emp.)

4.5/5

"feedback after using click dimensions"

What do you like about Click?

Accesibility and easy to use interface. User Friendly

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you like about Click?

It simplifies email marketing. It can automate marketing campaigns and worlflows.

2. Easy Integrations

Users appreciate the easy integrations of Click, enhancing efficiency and productivity with seamless connections to existing tools.

See 10 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Growing Engagement"

What do you like about Click?

Their multiple integrations to automate reports, insights, and keep a track of everything at one place.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great assistance to automate daily tasks"

What do you like about Click?

Robust integration with all Microsoft Office applications make it very efficient to use for colleagues who are not technical users

3. Features

Users value the ease of use and implementation, along with a robust feature set and excellent customer support.

See 10 mentions

See Related User Reviews

Pearl C.

Small-Business (50 or fewer emp.)

5.0/5

"Highly recommended"

What do you like about Click?

It is easy to use and implement. I like the features. Easy to integrate. I use it frequently. And customer support is great.

Manea A.

Small-Business (50 or fewer emp.)

4.5/5

"Very Good Experince"

What do you like about Click?

Very Easy to use Number of Features Ease of Implementation

4. Intuitive

Users appreciate the intuitive interface of Click, finding it easy to navigate and very user-friendly.

See 10 mentions

See Related User Reviews

GAURAV SINGH W.

Mid-Market (51-1000 emp.)

4.5/5

"feedback after using click dimensions"

What do you like about Click?

Accesibility and easy to use interface. User Friendly

Zuhaib M G.

Small-Business (50 or fewer emp.)

3.0/5

"Balance experience"

What do you like about Click?

User interface is good and neet and easy to navigate

5. Automation

Users value the automation capabilities of ClickDimensions, enhancing marketing efficiency and streamlining decision-making processes.

See 9 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you like about Click?

It simplifies email marketing. It can automate marketing campaigns and worlflows.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Growing Engagement"

What do you like about Click?

Their multiple integrations to automate reports, insights, and keep a track of everything at one place.

6. Integrations

Users value the seamless integration with Microsoft Dynamics that enhances their marketing efforts and workflow efficiency.

See 9 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Growing Engagement"

What do you like about Click?

Their multiple integrations to automate reports, insights, and keep a track of everything at one place.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great assistance to automate daily tasks"

What do you like about Click?

Robust integration with all Microsoft Office applications make it very efficient to use for colleagues who are not technical users

7. Helpful

Users highlight the extensive support and features of ClickDimensions, making it easy to implement and use effectively.

See 7 mentions

See Related User Reviews

Aneel R.

Mid-Market (51-1000 emp.)

4.5/5

"ClickDimensions is a highly reccomended tool for all marketing Professionals"

What do you like about Click?

Features & customer support is far better.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Unified experience make it easier to manage all at one place"

What do you like about Click?

ClickDimensions provides a variety of software to choose from. We went for the Hubspot marketing automation software. It gave us a holistic view of ou

Top Cons or Disadvantages of Click

1. Complexity

Users find the complexity of Click overwhelming, requiring tedious learning and hands-on experience for effective use.

See 5 mentions

See Related User Reviews

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you dislike about Click?

The complexity and the learning curve is a bit tedious. Also the cost can be comparatively high.

2. Poor Interface Design

Users criticize the poor interface design of Click, noting inconsistent functionality and a lack of modern UX updates.

See 5 mentions

See Related User Reviews

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Rickey J.

Mid-Market (51-1000 emp.)

4.5/5

"Best Marketing Experience for MS 365"

What do you dislike about Click?

Limitations in the Social media area, UX needs to be updated to be more modern, but it still passes the eye test. Would love to see more ability to cu

3. Difficult Learning

Users find the difficult learning curve challenging, requiring expert knowledge for effective use of Click's features.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you dislike about Click?

The complexity and the learning curve is a bit tedious. Also the cost can be comparatively high.

Shailesh J.

Small-Business (50 or fewer emp.)

3.0/5

"Perfect and Easy to Use"

What do you dislike about Click?

Steep Learning Curve: Some features can be complex for new users. Limited Customization: Email templates and forms have limited customization options

4. Layout Issues

Users find layout issues detracting from ClickDimensions’ overall user experience, citing poor UX and inconsistent functionality.

See 4 mentions

See Related User Reviews

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Amazing for market automation"

What do you dislike about Click?

The ClickDimensions user interface could be more intuitive and user-friendly, with enhancements to streamline navigation and improve overall user expe

5. Learning Curve

Users find the steep learning curve challenging, requiring extensive training to navigate Click's complex features effectively.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Best marketing automation software"

What do you dislike about Click?

The complexity and the learning curve is a bit tedious. Also the cost can be comparatively high.

Shailesh J.

Small-Business (50 or fewer emp.)

3.0/5

"Perfect and Easy to Use"

What do you dislike about Click?

Steep Learning Curve: Some features can be complex for new users. Limited Customization: Email templates and forms have limited customization options

6. Limited Customization

Users find the limited customization options in Click unsatisfactory compared to other automation tools, impacting flexibility and usability.

See 4 mentions

See Related User Reviews

Shailesh J.

Small-Business (50 or fewer emp.)

3.0/5

"Perfect and Easy to Use"

What do you dislike about Click?

Steep Learning Curve: Some features can be complex for new users. Limited Customization: Email templates and forms have limited customization options

Rickey J.

Mid-Market (51-1000 emp.)

4.5/5

"Best Marketing Experience for MS 365"

What do you dislike about Click?

Limitations in the Social media area, UX needs to be updated to be more modern, but it still passes the eye test. Would love to see more ability to cu

7. Not Intuitive

Users find ClickDimensions to be not intuitive, facing a steep learning curve and clunky email campaign creation.

See 4 mentions

See Related User Reviews

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Rickey J.

Mid-Market (51-1000 emp.)

4.5/5

"Best Marketing Experience for MS 365"

What do you dislike about Click?

Limitations in the Social media area, UX needs to be updated to be more modern, but it still passes the eye test. Would love to see more ability to cu

8. Not User-Friendly

Users find ClickDimensions to be not user-friendly, struggling with a steep learning curve and a clunky interface.

See 2 mentions

See Related User Reviews

kirtan j.

Small-Business (50 or fewer emp.)

5.0/5

"Review"

What do you dislike about Click?

Inconsistent functionality. Poor UX. Drag drop landing page not good

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Amazing for market automation"

What do you dislike about Click?

The ClickDimensions user interface could be more intuitive and user-friendly, with enhancements to streamline navigation and improve overall user expe

Top-Rated Alternatives

Act-On

4.1/5

(1,011)

HubSpot Marketing Hub

4.5/5

(13,528)

Salesforce Marketing Cloud Account Engagement

4/5

(2,272)

View All Alternatives

G2 reviews are authentic and verified.

Here's how.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

6/28/2024

"Growing Engagement"

5/5

What do you like best about Click?

Their multiple integrations to automate reports, insights, and keep a track of everything at one place. Review collected by and hosted on G2.com.

What do you dislike about Click?

They should other marketing assets too in their portfolio. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

6/14/2024

"Good to Use"

5/5

What do you like best about Click?

Sales Automation is a very good feature must use by everyone, Very Easy to use and Implement , Customer Support is very reliable , ANyone can Integrate it very easlisy and use frequently. Review collected by and hosted on G2.com.

What do you dislike about Click?

Nothing as such to dislike about the services they provide. Review collected by and hosted on G2.com.

Lis P.

Marketing Specialist

Mid-Market (51-1000 emp.)

1/23/2024

"Great Tool for Small Teams"

4/5

What do you like best about Click?

Getting set up with ClickDimensions was easy, and that it links to our CRM without disruption was a bonus. Review collected by and hosted on G2.com.

What do you dislike about Click?

The application is somewhat difficult to navigate and constant logouts require refresh/loss of saved place in work. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thanks Lis! We're glad to hear that you found ClickDimensions easy to set up and that it integrates well with your CRM. We are continuously working to improve the user experience. Your feedback is valuable to us and will be taken into consideration for future updates.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

1/29/2024

"Solid Marketing Automation Platform for Dynamics CRM"

3.5/5

What do you like best about Click?

Easy to understand email marketing system. Flexible custom forms. Review collected by and hosted on G2.com.

What do you dislike about Click?

Slow feature rollout. Some things Dynamics does natively, ClickDimensions has taken years to build support for. Review collected by and hosted on G2.com.

What problems is Click solving and how is that benefiting you?

We have a CRM built on top of Dynamics CRM and the built-in marketing tools that came with it were inadequate for our needs. ClickDimensions provided a more user-friendly and intuitive way of managing emails, automation, and forms. It's extensible, flexible, and can be a powerful tool if you're willing to work at it. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thank you! We appreciate your feed back and are glad to hear ClickDimensions is a good fit for your organisation. We're thrilled to hear ClickDimensions has provided a more intuitive way of managing emails, automation, and forms.

Casey A.

Head Of Digital

Mid-Market (51-1000 emp.)

1/23/2024

"Great automation tool with comprehensive functional tools"

4.5/5

What do you like best about Click?

Easy to configure automations

Comprehensive suite of triggers and actions Review collected by and hosted on G2.com.

What do you dislike about Click?

Limitations on CRM entity to Leads, Contacts and Accounts Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thanks Casey! We appreciate your feed back and are glad to hear ClickDimensions is a good fit for your organisation. We're thrilled to hear that ClickDimensions has been beneficial for automating your client journeys.

Verified User in Education Management

Small-Business (50 or fewer emp.)

6/14/2024

"Best marketing automation software"

5/5

What do you like best about Click?

It simplifies email marketing. It can automate marketing campaigns and worlflows. Review collected by and hosted on G2.com.

What do you dislike about Click?

The complexity and the learning curve is a bit tedious. Also the cost can be comparatively high. Review collected by and hosted on G2.com.

Rakesh s.

HR Business Partner

Mid-Market (51-1000 emp.)

1/24/2024

"A great platform to manage sales and marketing activities of an organisation"

4/5

What do you like best about Click?

Simple to use and with tutorials on every subject. Review collected by and hosted on G2.com.

What do you dislike about Click?

Not much to dislike. I like all its services. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thanks Rakesh! We appreciate your feed back and are glad to hear ClickDimensions is a good fit for your organisation.

Varun U.

Associate Software Developer

Small-Business (50 or fewer emp.)

11/28/2023

"Unified Marketing Platform for Microsoft Dynamics 365 Users"

4.5/5

What do you like best about Click?

The best thing I like about ClickDimensions is that it offers variety of features for marketing and is easy to use. It helps business automate their Marketing campaign. And the best is landing page creation which builds custom landing pages without coding.It is easy to integrate, implement and provide good customer service and support. Review collected by and hosted on G2.com.

What do you dislike about Click?

There is nothing that I feel dislike about this but this can be complex for some business Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thank you Varun! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization.

Mahesh K.

Power Apps Developer

Mid-Market (51-1000 emp.)

11/29/2023

"ClickDimensions is specifically designed to integrate with Microsoft Dynamics 365"

4/5

What do you like best about Click?

ClickDimensions is a automation platform that offers us to wide range of features that can helps all size of businesses achieve their marketing goals.it have that easy to use interface andit have also power full reporting and analytics capabities. Review collected by and hosted on G2.com.

What do you dislike about Click?

ClickDimention is costly then some marketing automation platforms, it have also integration limitation

when you are customizig a wealth data report with the help of ClickDimension you may required a technical experties Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thanks Mahesh! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization.

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

1/18/2024

"Solid for Dynamics, but still work in progress"

3/5

What do you like best about Click?

How deeply integrated it is with Dynamics/PowerPlatform. Using native functions like marketing lists and campaigns, it does make it much better to work with. Review collected by and hosted on G2.com.

What do you dislike about Click?

It's lacking behind when it comes to support and speed of iteration. Also, campaign automations can use a refresh. Like triggering on other entities or being able to run cloud flows and pass context, or even multi level logic in the decision nodes Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

edit

Thank you! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization. If we can help optimize your use of campaign automation, please do not hesitate to reach out to your Success Manager or success@clickdimensions.com.