--- title: ClickDesk Reviews meta\_title: 'ClickDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how ClickDesk works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 48 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ClickDesk Reviews & Product Details Live chat and online engagement. * * * Seller [ClickDesk](https://www.g2.com/sellers/clickdesk) Discussions [ClickDesk Community](https://www.g2.com/products/clickdesk/discuss) Solution Type Best-of-Breed Overview by Anand Talla Show More ## Pricing Pricing provided by ClickDesk. ### LITE $19.99 per month ### PRO $29.99 per month [ View More Pricing Information ](https://www.g2.com/products/clickdesk/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ View All Alternatives ](https://www.g2.com/products/clickdesk/competitors/alternatives) ## User Insights Average based on 48 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Lucas P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucas P.") LP Lucas P. Customer Support Professional Small-Business (50 or fewer emp.) 2/4/2019 "Surpasses the expectations" 4/5 What do you like best about ClickDesk? A lot of options to customize the experience. Very complete kit of features Review collected by and hosted on G2.com. What do you dislike about ClickDesk? Their support can be kind of slow sometimes Review collected by and hosted on G2.com. Recommendations to others considering ClickDesk: You wont regret trying it Review collected by and hosted on G2.com. What problems is ClickDesk solving and how is that benefiting you? Live customer support Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 2/13/2019 " Practical and simple way to work" 4/5 What do you like best about ClickDesk? Easy to use and cost effective live chat that we use for our company. Allows us to respond promptly to customer issues, answer questions and increase sales. Review collected by and hosted on G2.com. What do you dislike about ClickDesk? ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while. Review collected by and hosted on G2.com. What problems is ClickDesk solving and how is that benefiting you? This tool helps me to communicate with my collagues from everywhere. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Josh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh S.") JS Josh S. Any Small-Business (50 or fewer emp.) 1/17/2019 "Very Useful" 2/5 What do you like best about ClickDesk? What I like to do best is to learn new things about clickdesk and be able to organize my needs and my database by rearranging my folders having everything so neat and professional Review collected by and hosted on G2.com. What do you dislike about ClickDesk? I don't dislike it at all but they should upgrade it a little more Review collected by and hosted on G2.com. What problems is ClickDesk solving and how is that benefiting you? The benefits it have are being able to stay organize keeping your files in the right order Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Enterprise (\> 1000 emp.) 6/22/2019 "Review for ClickDesk" 3/5 What do you like best about ClickDesk? It's a great widget to use for customer interaction. Review collected by and hosted on G2.com. What do you dislike about ClickDesk? Can sometimes lag in interactions, but still like it very much. Review collected by and hosted on G2.com. What problems is ClickDesk solving and how is that benefiting you? Better widget control Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Robert W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert W.") RW Robert W. Research Scientist Research Mid-Market (51-1000 emp.) 2/10/2019 "ClickDesk" 4/5 What do you like best about ClickDesk? The program is Very simple and easy to use. Very practicable and not difficult to learn. We offer the lessons for out team. Review collected by and hosted on G2.com. What do you dislike about ClickDesk? Sometimes is dificultt to understand all sentences. I need a translation from german to Englisch or Polish. Review collected by and hosted on G2.com. What problems is ClickDesk solving and how is that benefiting you? A customer consulting Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 9/17/2018 "Click Desk is very useful" 4/5 What do you like best about ClickDesk? Offers a wide range of features: add the agent's image, receive phone calls through Skype or your landline, and integrate your social media profiles. Review collected by and hosted on G2.com. What do you dislike about ClickDesk? For the most part it's easy. However, some settings are not intuitive right from the start. For example, proactive chats are switched on by default which can be irritating if you don't expect it. Review collected by and hosted on G2.com. Recommendations to others considering ClickDesk: his is really due for an update. I'd like to know about their video chat Review collected by and hosted on G2.com. What problems is ClickDesk solving and how is that benefiting you? Excellent live support, no help section unfortunately. Set up automatic triggers that pop up after a pre-defined timeframe. We found them quite effective as you can specify different messages for different parts of your site. The only issue is that you can only deactivate the trigger by deleting it - a major inconvenience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike S.") MS Mike S. CU Higher Education Mid-Market (51-1000 emp.) 4/30/2018 "Great " 5/5 What do you like best about ClickDesk? Everything was great about this overall product. I thought that it was easy to use and really helped me to understand why so many other people were recommending the product to use. I really feel like many people in business sector should look at purchasing this product. One of the things that really appealed to me was the outstanding customer service that came with the purchasing of the product itself. Review collected by and hosted on G2.com. What do you dislike about ClickDesk? Nothing was bad overall about this product. I feel like the only drawback was not being able to use this product sooner! One of the thing that holds startup businesses back is the inability to getting started and train new employees. This product helped me to understand the why so many executives are switching to this product. I am grateful to G2 for showing me why this product could be important and the overall influence that it can have on myself and others. Review collected by and hosted on G2.com. Recommendations to others considering ClickDesk: My recommendation to others would be to really think about purchasing this product. It is an incredible way to grow your business. Review collected by and hosted on G2.com. What problems is ClickDesk solving and how is that benefiting you? I think that my business has improved exponentially through the use of this product. Clearly, one thing that holds many startup businesses back is the inability to solve common issues that may arise, especially with relation to ease of use and also the ability to train people in your particular organization. I really feel like this product helped me to understand why so many executives in the business are beginning to use this product. It was great to see the practical use of the product! Review collected by and hosted on G2.com. Show More 5/2/2018 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Business Supplies and Equipment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Business Supplies and Equipment") UB Verified User in Business Supplies and Equipment Small-Business (50 or fewer emp.) 9/27/2018 "Easy to chat with customers " 5/5 What do you like best about ClickDesk? I liked that instead of talking over the phone I had the option to chat with my customers over issues they had on their products. I could speak to them through the web cam. Review collected by and hosted on G2.com. What do you dislike about ClickDesk? I wish it was more colorful but that shouldn’t really matter. If you don’t have fast internet speed it does lack a bit Review collected by and hosted on G2.com. Recommendations to others considering ClickDesk: Have good internet if you plan on switching to this. Review collected by and hosted on G2.com. What problems is ClickDesk solving and how is that benefiting you? I am solving issues or questions related to products I sell at work. The benefits would be that my customers especially the shy ones would prefer chat instead of phone calls and this really helps them to try to contact us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") CE Verified User in Education Management Enterprise (\> 1000 emp.) 11/19/2018 "Solid product" 4.5/5 What do you like best about ClickDesk? The dashboard is my favorite thing. I like that you can see people in real time visiting your site. The set up is also really easy. There are also lots of really great customization features. The support is great too, especially since they use ClickDesk as their way of customer support. Review collected by and hosted on G2.com. What do you dislike about ClickDesk? I haven't found anything anything that I dislike yet. Review collected by and hosted on G2.com. What problems is ClickDesk solving and how is that benefiting you? It streamlines communication and makesit more efficient and effective. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![LaCosta K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LaCosta K.") LK LaCosta K. Full-time Computer Software Mid-Market (51-1000 emp.) 11/9/2018 "Great service" 5/5 What do you like best about ClickDesk? answered my questions quickly and efficiently. really reliable Review collected by and hosted on G2.com. What do you dislike about ClickDesk? so far, the only thing we dislike are the limitations in access on free mode. Review collected by and hosted on G2.com. What problems is ClickDesk solving and how is that benefiting you? Puts a face to the business and a voice to answering my questions Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ClickDesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ClickDesk ](https://www.g2.com/products/clickdesk/discussions/new) GU Guest User What is ClickDesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-clickdesk-used-for) [ View all Discussions ](https://www.g2.com/products/clickdesk/discuss) ## Pricing Options Pricing provided by ClickDesk. ### LITE $19.99 per month ### PRO $29.99 per month ### ENTERPRISE $79.99 per month [ View More Pricing Information ](https://www.g2.com/products/clickdesk/pricing) ClickDesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/clickdesk-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/clickdesk-vs-freshdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c4507899780aac70c2bc4fde2246e917/issuetrak.png "Product Avatar Image") Issuetrak 4.1/5(63) [ Compare Now ](https://www.g2.com/compare/clickdesk-vs-issuetrak) ##### ##### ClickDesk Features Platform Customization Ticket and Case Management Automated Response Ticket Collaboration Communication Channels Email to Case Live Chat Support Communication Pop-up Chat Notifications Targeted Emails [ View More Features ](https://www.g2.com/products/clickdesk/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk) ##### Explore More [Is Fullstory worth using alongside a product analytics tool or does it end up being redundant once you have solid funnel and event tracking in place?](https://www.g2.com/discussions/is-fullstory-worth-using-alongside-a-product-analytics-tool-or-does-it-end-up-being-redundant-once-you-have-solid-funnel-and-event-tracking-in-place)[Top-rated AR software for tech companies](https://www.g2.com/discussions/looking-for-top-rated-ar-software-for-tech-companies)[Most effective sales engagement app](https://www.g2.com/discussions/most-effective-sales-engagement-app) [What K-12 SIS platforms have the best data security and proven track records for protecting student information?](https://www.g2.com/discussions/what-k-12-sis-platforms-have-the-best-data-security-and-proven-track-records-for-protecting-student-information)[Travel Management Platforms](https://www.g2.com/discussions/what-do-you-think-of-these-travel-management-platforms)[What 3D rendering software integrates well with CAD and product design tools like SolidWorks or Rhino so engineers can produce renders directly from their design files?](https://www.g2.com/discussions/what-3d-rendering-software-integrates-well-with-cad-and-product-design-tools-like-solidworks-or-rhino-so-engineers-can-produce-renders-directly-from-their-design-files) [Show MoreShow Less](javascript:void(0);)