--- title: Clickatell Chat Commerce Platform Reviews meta_title: 'Clickatell Chat Commerce Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Clickatell Chat Commerce Platform works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2 scale: '5' date_modified: '2026-06-21' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Clickatell Chat Commerce Platform Reviews **Vendor:** Clickatell **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 2 ## About Clickatell Chat Commerce Platform Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle. Clickatell is headquartered in the Bay Area and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com. ## Clickatell Chat Commerce Platform Reviews ### 1. Best platform with diversifications for customer contact **Rating:** 4.5/5.0 stars **Reviewed by:** Rony C. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Clickatell Chat Commerce Platform?** Use of the SMS channel mainly as a tool for live chat, so I can contact my client and even integrate a chatbot to do this for me, which is available as a tool on the platform. I also really liked the high variety of integrations that the platform has, allowing me to connect even to my Shopify account quickly, practically, and easily. **What do you dislike about Clickatell Chat Commerce Platform?** The excess of information could be something much simpler, quicker, and straight to the point, with the addition of some informative videos on how to use the platform for some laypeople and better guidance in the use of the products. **What problems is Clickatell Chat Commerce Platform solving and how is that benefiting you?** I am able to do auto remarketing with my clients through various integrations available on the platform, the chatbots themselves can have a conversation with my clients, thus I gain more time to bring more people to my site and to the chatbot. ### 2. Clickatell Touch Honest Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ram K. | SEO Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Clickatell Chat Commerce Platform?** You can easily integrate Clickatell Touch to your website & Social Media Platform to resolve customer queries. Instantly, you will get customer queries without any problem. **What do you dislike about Clickatell Chat Commerce Platform?** All over things are great but some of the things are need to be changed. They should add more pricing offers to their new user. **What problems is Clickatell Chat Commerce Platform solving and how is that benefiting you?** Customer can easily reach you with their queries through Clickatell Touch. One of the best live chat support app that helps you to find any issue. So it helps you to grow your online business. ## Clickatell Chat Commerce Platform Discussions - [What is Clickatell Touch used for?](https://www.g2.com/discussions/what-is-clickatell-touch-used-for) - [View Clickatell Chat Commerce Platform pricing details and edition comparison](https://www.g2.com/products/clickatell-chat-commerce-platform/reviews?open_modal_url=%2Fproducts%2Fclickatell-chat-commerce-platform%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fclickatell-chat-commerce-platform%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+08%3A41%3A56+-0500&secure%5Bsession_id%5D=fd98d1a8-946e-4a9c-b96b-f05ea6b53198&secure%5Btoken%5D=76a2ffd8febf264883c59745f6fca8ff186003fca9b7b76ec4661c4c62b8c91e&format=llm_user) ## Clickatell Chat Commerce Platform Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration - Debit/Credit Card Processing - Online Payments - Partial Payments - In-Person Payments - Digital Wallet Payments **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Communication** - Notifications - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Text Message (SMS) - Other - Multi-Channel Marketing **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 - Payment Gateway Integration - ACH Payment Processing - Cryptocurrency Processing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat ** Internal Use** - Conversation Archiving - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Payment Options** - Multi-Currency **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Platform** - Accounting integration - E-commerce Integration **Additional Functionality** - Data Synchronization - Transaction Monitoring - Purchasing & Receiving - Contactless NFC - Offline Access - Electronic Signature - PCI Compliance - Credit Card Management - Fraud Detection - SSL Security - Mobile Access - Generative AI - Returns Management - Discount Management - Reminders - Barcode/Ticket Scanning - Reporting & Statistics - Recurring/Subscription Billing - Compliance Management - Transaction History - Mobile Card Reader - Sales Tax Management - Customer Database - Receipt Management - Customizable Branding - Invoice Management - Cash Management - Remote Access/Control - Multi-Location - Sales Trend Analysis - CRM - Gift Card Management - Sales Reports - AI Copilot - Multiple Payment Options - Loyalty Program - Status Tracking - Alerts/Notifications - Activity Dashboard - Expense Tracking - Data Security - Payment Links - API - Payment Fraud Prevention - Payment Reconciliation - Data Import/Export - Search/Filter - Real-Time Data - Billing & Invoicing ## Top Clickatell Chat Commerce Platform Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,659 reviews)