Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Powerful, but poor interface"
2.5/5
What do you like best about Click & Pledge?

Sophisticated integration with Salesforce; automated communications; significant flexibility in designating and processing gifts. Review collected by and hosted on G2.com.

What do you dislike about Click & Pledge?

Creating donation pages is done through VisualForce pages and requires an expert to set up. It also means that every time you need to make a change to a C&P donation page, you're going to need help unless you know at least basic coding.

The online interface is poorly designed and often slow.

The "Swiper1" mobile transaction processor, like C&P in general, is powerful, but complicated and slow. We had to stop using it because it was too slow to keep up with traffic and fundraising events. Review collected by and hosted on G2.com.

Sara K.
SK
Sara K.
Senior Manager of Individual Giving
Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Ok, but not right for us"
1/5
What do you like best about Click & Pledge?

Very low fees for a credit card processir and simple to install initial setup. Review collected by and hosted on G2.com.

What do you dislike about Click & Pledge?

Click and Pledge has some of the worst customer service I have ever experienced. Whenever we had a problem with anything it was nearly impossible to get a response. We were at one point working with Click and pledge for months trying to solve a problem related to recurring donations and eventually we were told that they knew there was no solution to the problem - but it took ages for us to get a straight answer. Review collected by and hosted on G2.com.

Amanda S.
AS
Amanda S.
Director Of Information Systems
Education Management
Small-Business (50 or fewer emp.)
"Click & Pledge handles so many of our donation needs"
4.5/5
What do you like best about Click & Pledge?

I love the integration with Salesforce and that donations made on our website are seamlessly brought in to our Salesforce org. Review collected by and hosted on G2.com.

What do you dislike about Click & Pledge?

From an architecture perspective, Click and Pledge adds a ton of objects to my org, and I wish it was a little cleaner. I also wish documentation was just a little better/clearer. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Great Product "
4/5
What do you like best about Click & Pledge?

Very flexible and fully thought out, we were surprised it was not mentioned more in reveiws etc

integration with Salesforce very important Review collected by and hosted on G2.com.

What do you dislike about Click & Pledge?

nothing yet but its new to us; as we use it more we may see more issues - so far all good Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Good for basic usage"
4/5
What do you like best about Click & Pledge?

Easy event and donation creation. Nice autoresponder feature. Review collected by and hosted on G2.com.

What do you dislike about Click & Pledge?

Little options to customize the looks of donation forms. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Great event management tool that's developing quickly for crowdfunding and donations"
4/5
What do you like best about Click & Pledge?

Good events solution that's developing quickly in donation and crowdfunding management Review collected by and hosted on G2.com.

What do you dislike about Click & Pledge?

I like that it's integrated wig salesforce and there's a lot of customer support available, especially on the weekly standing calls. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Totally fine platform"
4.5/5
What do you like best about Click & Pledge?

It's decently easy and intuitive to use. The interface is modern, which I always appreciate. Review collected by and hosted on G2.com.

What do you dislike about Click & Pledge?

The organization of the homepage could be better. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Easy to use, small updates needed. "
4/5
What do you like best about Click & Pledge?

Click & Pledge is easy to navigate when organizing tickets, payments, and general donations. Review collected by and hosted on G2.com.

What do you dislike about Click & Pledge?

Click & Pledge doesn't talk well with Salesforce. Review collected by and hosted on G2.com.

Lucas V.
LV
Lucas V.
Database Administrator
Philanthropy
Small-Business (50 or fewer emp.)
"Great App and amazing support from the one and only Kamran Razvan "
5/5
What do you like best about Click & Pledge?

Click&Pledge is all about their customers and providing the best solution for them. Their product is continually being updated to what the customers and the community needs. Their support and office hours with Kamran Razvan are amazing and I have spent a lot of time in their receiving much need help and support with implementing their product. They have grown a lot since we first implemented them back before my time with ACF. It has been great to work with them through all the changes and I look forward to the changes to come. Review collected by and hosted on G2.com.

What do you dislike about Click & Pledge?

It would be nice if they were compatible with more than one merchant service company, however I do understand why they have decided to partner with just one merchant. Because they are always innovating and changing their product, for the better, it does take some added staff time in staying up to date on the application and all of its modules inside of its package. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Click and Pledge "
4/5
What do you like best about Click & Pledge?

How it collects information and gives you the ability to create events and items for sale and even a donate button Review collected by and hosted on G2.com.

What do you dislike about Click & Pledge?

It wish it would have more tutorials and more user friendly customer service. They charge for the customer service so you would need to budget for the use of assistance. Review collected by and hosted on G2.com.