What do you like best about Click Maint CMMS?
- Easy for techs to use, it has a lot of customization options that make it easy to go into specific detail and provide them with the information they need.
- Request and Work Order submission forms are very flexible and customizable. Makes the process of submitting, approving and completing tickets much faster and simpler to use.
- Requesters like the simplified submission forms that don't require too much detail, admins are satisfied with the customizable options for putting in detail like specific work order categories and asset downtime tracking features, and technicians appreciate the ease-of-use that allows them to use the system without being overwhelmed by trying to complete the work order, while having to simultaneously track their workflow progress in the system.
- The customer service is fantastic. The creators and support team are very friendly, helpful and committed to providing the end user with a quality product, as well as maintaining open communication and dialogue to continuously make improvements and receive feedback on any noted issues the user might encounter. Their response time is fast, corrections and bug fixes are handled very quickly, and they're very good about making schedule accommodations to discuss any concerns when they arise. Review collected by and hosted on G2.com.
What do you dislike about Click Maint CMMS?
- The app and website are not updated at the same pace; website gets updated fairly regularly, but the app is still missing a few admin features, like parts & inventory management.
- The search filtering for work orders, parts and other categories is confusing at times. Could be simplified a bit.
- Work Order customization is good, but it lacks some flexibility for assigning different tasks (such as inspections and taking readings with numerical values like pressures and temperatures.) They recently added a "Procedures" category to fix this, but
- Preventive Maintenances can only be assigned to a single Asset, which makes creating a PM program for multiple assets that would all be grouped together and be covered by the same PM checklist (Air Handler Units, Exhaust Fans, Ice Machines, etc.) feel very tedious and repetitive.
- Assets can have documents and files individually uploaded to them, but there is no category or sidebar menu for a "document library" for uploading files like IOM & Service Manuals, inspection and testing completion certificates, Letters of Approval, and other regulatory compliance documents that the Authority Having Jurisdiction (AHJ) would be looking for.
- QR codes are handy and could be more useful if formatting them for printing on labelling sheets was easier, but adjusting the size and shape to fit printouts is difficult and has made the process of implementing their use throughout our building very time consuming, so the project was left incomplete.
- Overall, the system would probably benefit from a slightly more structured format and less fluidity. From a technician standpoint it's very easy to use, but from an admin perspective, the setup and editing processes should be reined in a bit to make implementation and populating the system go more smoothly. Review collected by and hosted on G2.com.
