The features and the way it has it product suite developed helps us track most of the omni channel marketing execution at one place, it is easy to implement and integrate customer support, the integrations with external vendors. Review collected by and hosted on G2.com.

One downside to CleverTap being it is little techincal when it comes to ease of use by marketing or non-tech teams, ex: it could be little better by introducing all push templates format without using key vakue pairs

And also ensures all the new features under one SDK without a new SDK implementation Review collected by and hosted on G2.com.

I really like CleverTap's analytics and the ability to drill down each and every metric, which is very well built. The accuracy of the data is also the best in the industry. The drill-down of analytics is present across all platforms, but the way you can do it in CleverTap is seamless and makes further analysis and campaigning very effective. Review collected by and hosted on G2.com.

Their speed of bringing in the new features on par with competition is not that great. They do eventually bring the features, but the first ones, as you know, in marketing, speed matters as the max juice of a feature or a channel can be brought in only when we have the first mover advantage. Review collected by and hosted on G2.com.

Easy segmentation and analytics capabilities help us identify the right segments at the right time and convert more users Review collected by and hosted on G2.com.

Sometimes we dont get the stats on the platform correctly and need to raise ticket to get the issue resolved and stats corrected, this happenes a lot of times and takes some time, if the team works on this issue and resolves it using their tech that would save significant time. Review collected by and hosted on G2.com.

The Omnichannel approach CleverTap provides us enables us to target users effectively. Review collected by and hosted on G2.com.

Remarketing via Meta and Google ad words can be made more Realtime and options to check creatives can be enabled. Review collected by and hosted on G2.com.

Lo que más me gusta de Clevertap es que es realmente intuitivo y fácil de usar. Con solo unos pocos clics, puedo descargar archivos con mucha información valiosa. Además, se puede conectar con proveedores de SQL como DataBricks a través de API para gestionar y automatizar eventos. Otro punto que me gustaría destacar es el equipo de soporte, que siempre está ahí para resolver cualquier problema. Review collected by and hosted on G2.com.

A veces, cuando descargo archivos y descargo o creo un nuevo segmento, tengo que esperar algunos minutos, lo que ralentiza mi flujo de trabajo. Review collected by and hosted on G2.com.

It allows for a better understanding of user behavior and the creation of personalized experiences.

I highlight the possibility of conducting experimentation without multiple development efforts, which makes it easier to test and adjust initiatives more agilely.

Additionally, it offers ease in creating segments, automating campaigns and Journeys, helping to organize and execute actions in a more orderly manner. Review collected by and hosted on G2.com.

What I don't like about CleverTap is that the reports are not very intuitive or easy to interpret. Sometimes it's hard to understand them at first and quickly find the information I need. Review collected by and hosted on G2.com.

Its easy understand to create campaigns for multiple channel like a Push notification, SMS , email and Whatsapp.

We can r track real time data.

Multiple task can be handle.

easy to use the dashboard for reports.

Ease to implementation.

Im using the frequency of use case

Any issued we passed the customer support is helpping.

Its ease to integration Review collected by and hosted on G2.com.

Its not allowing to user AI to create any campaigns. Advanced features need to fix. Review collected by and hosted on G2.com.

I really like that CleverTap offers me a dedicated account manager, Juan Carlos, with whom I have meetings every two weeks. His ability to resolve doubts and help me is impressive. He is attentive and proactive, sometimes even remembering pending tasks better than I do. This personalized attention is something I value greatly, especially compared to other CRM tools I have used like Salesforce, HubSpot, Braze, Inblue, and ActiveCampaign, where I have not had the same level of support. This positive experience is the main reason why I recommend CleverTap with a score of 10 to my colleagues and friends. The human touch and constant follow-up from my account manager make a big difference in my overall experience with CleverTap. Review collected by and hosted on G2.com.

I have had some difficulties with the CleverTap support team. They are often very technical, and since I am not very technical, it becomes complicated for me to understand certain processes. It would have been helpful to have a more accessible introduction, especially in technical areas like HTML configurations and subscriptions. I feel that these aspects required me to learn on my own in order to then teach it to my team, which turned out to be a challenge since I have a more strategic profile. Additionally, I would like there to be a system of exams or tests for interns, so they could practice and learn more effectively, as they often do not practice enough on their own. Review collected by and hosted on G2.com.

I love the dedicated support you offer—meaning the dedicated account manager for each account. The platform is incredibly complete in terms of events and properties Review collected by and hosted on G2.com.

I prefer to avoid ticket-based support. Having the team in India makes it difficult due to the distance and time difference Review collected by and hosted on G2.com.

What I like most about CleverTap is how easy it is to manage their platform. I also greatly value the customer success service, which is very quick and agile in resolving any questions I have about using the tool. Additionally, CleverTap allows us to obtain insights and data from each of the actions we perform on the platform. Review collected by and hosted on G2.com.

Sometimes the handling of events and event properties is not clear, the platform could be clearer to not need customer success. Review collected by and hosted on G2.com.