MG
Marco G.
manager
Small-Business (50 or fewer emp.)
"I love it, Alice is very nice and I'm sure they will help me increase sales"
5/5
What do you like best about Clerk.io?

I have been working with Clerk.io for a year and a half and I am very happy, my sales have increased and our daily work together with theirs will surely make me continue with this trend. They are very kind and helpful, they provide solutions to problems. Sometimes a little expensive for certain jobs Review collected by and hosted on G2.com.

What do you dislike about Clerk.io?

the only thing I can say is that they cannot do everything themselves, and by having my site technicians intervene, the costs increase considerably. They lack integrations with some important platforms of the Italian market but they will certainly soon develop them Review collected by and hosted on G2.com.

Martijn V.
MV
Martijn V.
Directeur
Small-Business (50 or fewer emp.)
"Great product, but support is above normal!"
5/5
What do you like best about Clerk.io?

The easy of use of this product and the given support.

Clerk.io fits in the gap a lot of webshop software don't fill in.

It gives us the ability to have better insights of the performance of our products and customers.

And in the end gives a much higher order value which is why we are loving the software so much. Review collected by and hosted on G2.com.

What do you dislike about Clerk.io?

There is nothing to really dislike about clerk. Review collected by and hosted on G2.com.

James T.
JT
James T.
Product Merchandiser and SEO
"10 out of 10!"
4.5/5
What do you like best about Clerk.io?

Clear and clever recommendations where needed. With the added ability to influence those recommendations when required. Review collected by and hosted on G2.com.

What do you dislike about Clerk.io?

I don't really dislike anything, so far so good! Review collected by and hosted on G2.com.

JW
Jon W.
General Manager
Small-Business (50 or fewer emp.)
"Incredible onboarding experience, and great product."
5/5
What do you like best about Clerk.io?

I've been a customer of Clerk.io's for a long time now and have always been very happy with the product and company. I ran into a few problems while transitioning to a new website platform. The Clerk.io team swung into action leading to a stellar (re)onboarding process.

Stefan (who lead the onboarding exercise) helped guide me through the process and delivered both personably and technically well above expectation. Around the same time, I was involved in a number of onboarding processes with various platforms, and this one really stood out in terms of delivery.

For us, Clerk.io carries out all of the heavy-lifting when it comes to search to recommendations and search, so it has been entirely possible to integrate and forget. The company itself does not stand still - far from it - new features are added regularly and always in a 'safe' manner. I do not recall ever having issues with the product as a result of an update or new functionality. Review collected by and hosted on G2.com.

What do you dislike about Clerk.io?

There genuinely is nothing - the onboarding process was pleasurable, and the longevity of my being a customer is testament to both the effectiveness of the product and the lack of issues. Review collected by and hosted on G2.com.

NF
Natalie F.
E-commerce Manager
Small-Business (50 or fewer emp.)
"Clerk has improved our revenue and the support received is excellent!"
5/5
What do you like best about Clerk.io?

Clerk is user-friendly and provides excellent metrics. Not only improving our revenue and user experience but providing further analysis on how our customers use our website and where we can make improvements. Review collected by and hosted on G2.com.

What do you dislike about Clerk.io?

There are no downsides, everything is excellent Review collected by and hosted on G2.com.

RC
Richard C.
d
Small-Business (50 or fewer emp.)
"Useful company with good software"
4/5
What do you like best about Clerk.io?

The effectiveness of it and the staff willing to help Review collected by and hosted on G2.com.

What do you dislike about Clerk.io?

Like most things price - it's a bit on the steep side for my liking... Review collected by and hosted on G2.com.

Tanya S.
TS
Tanya S.
Owner
Small-Business (50 or fewer emp.)
"A great tool to integrate into your ecommerce website. Exceptional customer service!"
5/5
What do you like best about Clerk.io?

The analytics regarding search, recommendations and audience breakdown. Integration on any ecommerce platform, including your own custom website build. Their range of offerings are incredible for A-B testing certain settings on your website to increase conversion rate and profit turnover. Analytics are real time and available for years past which is important for internal trend and sales analysis. The customer service is next to none amazing! Although we are yet to integrate email merchandising for Clerk.io we are very keen to start working with them on this. Review collected by and hosted on G2.com.

What do you dislike about Clerk.io?

If I were to really nick pick, there is not much to dislike from their side. On a user kind of side, it perhaps takes a while to get to understand and learn, however the team is right there to assist in any way necessary. Review collected by and hosted on G2.com.

FK
Frank K.
Technical director
Small-Business (50 or fewer emp.)
"A good customur succes manager makes all the difference"
5/5
What do you like best about Clerk.io?

It works very good straight out off the box

the software is easy to use and hase een very insightfull dashboard

the AI is running at top speed (Skynet watch out:) Review collected by and hosted on G2.com.

What do you dislike about Clerk.io?

Nothing worth mentioning, everything is up to code Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Best after-support and customer success manager!"
5/5
What do you like best about Clerk.io?

The software is BRILLIANT! The customer success team are very helpful and invested in helping us succeed. The support received makes it feel that they are a part of our team. The clerk dashboard is easy to use once you get your hands on it, and Mohammad is the best success manager! Review collected by and hosted on G2.com.

What do you dislike about Clerk.io?

I hated the onboarding process. There was poor communication and it tainted my first experience. Review collected by and hosted on G2.com.

Gzim S.
GS
Gzim S.
Co-Owner
Small-Business (50 or fewer emp.)
"Result-oriented and absolutely must have for any eCommerce site."
5/5
What do you like best about Clerk.io?

The results. One thing is that the backend is extremely easy to use, the support is second to none and ALWAYS there to help you make the most out of their software, but the results follow the rest of what this company stands for. Review collected by and hosted on G2.com.

What do you dislike about Clerk.io?

Smaller thing, but only Credit card as payment option. Review collected by and hosted on G2.com.