I've used Clerk Chat for about 1 year and have had a great experience with them. It's easy to use once it's all set up and the notifications come right into Teams. I've reached out to customer support a couple of times and have amazing experiences with them. Review collected by and hosted on G2.com.

The first steps were a bit complicated for us. It took a bit to understand what was happening. We were very new to SMS outside of our phones though. Review collected by and hosted on G2.com.

I like that it works with Microsoft Teams and lets me create lists and "campaigns" that allow me to send messages to multiple contacts without creating a group chat. Review collected by and hosted on G2.com.

I have had some connection issues, that may be related to internet stability. Often, even when I make someone a contact, their number will show up without their name. Review collected by and hosted on G2.com.

The chat feature in Clerk is extremely easy to use and user-friendly, making it accessible for anyone. I also appreciate that it integrates well with Microsoft Teams, which adds to its usefulness. Review collected by and hosted on G2.com.

There is a need for user control that includes Admin permissions. Review collected by and hosted on G2.com.

We use Clerk Chat to confirm interviews and send reminders to candidates. It’s more effective than email, and people actually reply to texts. Review collected by and hosted on G2.com.

Pricing can add up if you’re sending a large volume of texts. Review collected by and hosted on G2.com.

What I like the most about Clerk Chat is how responsive the support team is when I reach out with issues. Review collected by and hosted on G2.com.

I have nothing negative to say about Clerk Chat. It is a great piece of software that I would highly recommend. Review collected by and hosted on G2.com.

Clerk Chat has transformed our external communication. The integration with Teams is flawless and we haven't had any complaints. We just got done with some big upgrades to our account and I can't say enough about how positive the experience was. Every person I interacted with on their staff (real humans the entire time!!!) was polite, proactive, and made sure all of my questions were answered. Review collected by and hosted on G2.com.

Some communication took awhile, but I'm perfectly happy waiting another hour or two for an email when I know it isn't coming from an AI agent. Review collected by and hosted on G2.com.

I have a non profit company, but also work a job during the day. Clerk Chat enables people to inquire about what my program is about, how to sign up, and the time and day of the program. All this unmonitored. I simply check the messages in the evening and answer the one offs. Sending campaign has greatly improved my efficiency. The program is 12 weeks long and schedule the reminder messages to occur the same time each week. Next step will be personalizing response. Review collected by and hosted on G2.com.

The help short videos don't always work for a novice like my self. They are short and leave you with more questions than answers. Review collected by and hosted on G2.com.

Clerk Chat is a friendly solution, a full scale deployment without hassle, it's a all in one package that can be easily deployed for any type of customer.

In the 21st century, not everybody will send an email and wait for a day or a few days or response, neither will everybody take all their time to stay in a call in queue longer than what the request requires, being able to text with the business number 10 DLC is a game changer, there is really no additional requirement.

The notion of list, shared inbox, campaign, is a very efficient way for end user to text and handle their exchange.

The automation powered by AI that combines workflow and flow are a proof of the of one of the smart capability that Clerk Chat offers.

The API integration constantly in progress, being able to synchronize all contacts from such a various numbers of CRM and platforms is one of the example of friendly solution that Clerk Chat is.

On top of it, I can say that the solution didn't deceive mostly because of the future options that Clerk Chat behold. The team keeps listening to his partners and customers and often add the improvment required and requested. This simply shows how the solution is customer oriented. Review collected by and hosted on G2.com.

I would say that the only negative point currently with Clerk Chat would be in the miscelleanous side, there is still some missing logs or some missing functions that could help partners and customer tracks things or handle some business management task.

For example if a message sent out is failed or if a message sent in is failed, there should be logs for the us to be able to investigate on the reason of it.

For example if a workflow has been created by any member, an admin or workspace owner should have more view to see who created it and should have the right to remove it. Review collected by and hosted on G2.com.

It's easy for my team to manage shared inbound SMS to our main tech support line, as well as to manage their own messages. We even have it setup for AI auto-replies in case we can't respond fast enough to an inbound message. At this point we're sending and receiving business SMS daily so it's indispensable. We can easily get to the messages in Microsoft Teams and have it setup to send email alerts if we miss a SMS. All our interactions with their customer support team have been great and we even got to preview some of their upgraded AI features. Review collected by and hosted on G2.com.

Sometimes Teams can be cagey about sending over notifications when we get messages. We've gotten around that by setting up auto-responses and adding in email alerts in case there's a hiccup. It's fairly rare that happens, but one time we missed our messages all day because Teams was acting weird. I think it might actually be a Teams side issue though and not Clerk Chat. Review collected by and hosted on G2.com.

Clerk Chat brought structure, speed, and intelligence to our customer messaging. The AI agent handles everything from lead qualification to support triage without skipping a beat, and it integrates seamlessly with our existing tools. It feels less like software and more like a trusted operations partner. Review collected by and hosted on G2.com.

We’re hoping for deeper team-based reporting soon. Review collected by and hosted on G2.com.