I find Clerk Chat valuable for making communication timelier and more efficient. I really like the feasibility to reach out to multiple individuals or groups quickly, which is essential for our companywide communication. The feature allowing multiple administrators to access and respond eases the workload significantly, especially since we manage 13 clinic locations. This helps produce timely communication in real time. The initial setup of Clerk Chat was easy and seamless, further enhancing its usability. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

No engineer needed for setup. AI handled most questions out of the box. Their onboarding team walked us through training and tone refinement. Student satisfaction scores went up immediately. Review collected by and hosted on G2.com.

Analytics dashboard could use more real-time filtering. Review collected by and hosted on G2.com.

I find Clerk Chat easy to use, which helps us manage SMS messaging effortlessly. It's particularly useful for sending messages through text to our team members who are in the US while we work remotely from abroad. Review collected by and hosted on G2.com.

The support, I suggest they have a live chat support. Support usually takes 3-5 business days before they fix an issue. Add the billing details on dashboard because we couldn't see it right now. It's hard on my end since I am not a US citizen and not familiar with US regulations about SMS. Review collected by and hosted on G2.com.

The dashboard where you can see all your numbers in one location. Especially the MS Teams integration. Great customer support, they are always quick to respond. Review collected by and hosted on G2.com.

Having to get the numbers reset time to time as MFA codes wont come through. Review collected by and hosted on G2.com.

I love Clerk Chat because it greatly simplifies communication with both customers and colleagues. The easy setup allowed us to start using it right away without any hassle. The reliability of the customer support team is impressive as well; whenever I encountered an issue, it was quickly addressed and resolved, which demonstrates their commitment to user satisfaction. The texting feature stands out as the most useful characteristic, facilitating straightforward and efficient communication that benefits our day-to-day operations significantly. Overall, Clerk Chat’s performance in enhancing our interaction processes is remarkable, and it earns my highest recommendation with a score of 10 out of 10. Review collected by and hosted on G2.com.

there isn't anything so far that I don't like. Review collected by and hosted on G2.com.

We got burned by AI tools before. Overpromised and underdelivered. Clerk Chat worked out of the box. Trained the AI once and it's been solid ever since. Review collected by and hosted on G2.com.

Some customization still needs their support team. Not fully self-serve yet. Review collected by and hosted on G2.com.

This software is very easy to use, and I never experience any problems with loading it. I also really appreciate being able to create custom signatures and use texting templates. Review collected by and hosted on G2.com.

This platform does not offer full HIPAA compliance, as it permits patients to access text messages without first confirming their identity. Additionally, I have noticed that there are a lot of spam messages. Review collected by and hosted on G2.com.

Easy to use and great for communicating with potential job candidates Review collected by and hosted on G2.com.

More options than we need creates some complexity Review collected by and hosted on G2.com.

I like the integration between Clerk Chat and Salesforce which saves my team man hours when texting candidates. They only have to work out of one system when communicating with the candidates. Review collected by and hosted on G2.com.

Currently, I haven't come across any features that I dislike about Clerk Chat. Review collected by and hosted on G2.com.

The AI agent is like having another member on our support team. It automatically answers FAQs, routes conversations, and cuts our first response times by over 60%. Customers are happier and our staff is less overwhelmed. Review collected by and hosted on G2.com.

We still tweak the AI responses to match our brand voice, but the training tools are improving. Review collected by and hosted on G2.com.